First Niagara Financial

  www.firstniagara.com
  www.firstniagara.com

First Niagara Financial Reviews

Updated September 28, 2014
Updated September 28, 2014
48 Reviews
2.4
48 Reviews
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First Niagara Financial President, CEO, and Director John R. Koelmel
John R. Koelmel
22 Ratings

Employee Reviews

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  1. 1 person found this helpful  

    IT: Nice People, Clueless Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Developer in Buffalo, NY
    Former Employee - Software Developer in Buffalo, NY

    I worked at First Niagara Financial full-time (more than an year)

    Pros

    IT is young and vibrant at FNFG. The people are friendly and supportive. Times are tight for everyone, but if you have a good idea, they will usually find a way to fund it.

    Cons

    The other side of the "young and vibrant" coin is their inexperience. For an enterprise IT environment, it's still a pretty small organization and yet they want to be grown ups so bad, they tend to adopt unnecessary bureaucratic procedure just because that's what the big banks do.

    Advice to ManagementAdvice

    Slow down growing the org chart, and focus on the people you already have. Say "no" to the lines of business when they want more work done than you have the people or experience to accomplish.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Chatham mgment is the worst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller in Chatham, NY
    Current Employee - Teller in Chatham, NY

    I have been working at First Niagara Financial full-time (more than an year)

    Pros

    The training is great,learned much about the banking industry,met some great friends

    Cons

    Management at local branch was opposite of the rest of company. Seemed to believe her job was to cater to every possible cause but to deal with the bank. (republican events,etc). Personal life of management (mess)

    Advice to ManagementAdvice

    STOP. Look at what you have before you start on your next conquest. You are always going to be only as strong as your weakest link or manager

    Doesn't Recommend
    Neutral Outlook
  3. 1 person found this helpful  

    Very good at first, but as they grew they lost that employee friendlyness.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Pittsburgh, PA
    Former Employee - Anonymous Employee in Pittsburgh, PA

    I worked at First Niagara Financial

    Pros

    They offer good benefits, vacation, sick time.

    Cons

    Very little advancement in Pittsburgh area.

    Doesn't Recommend
    Disapproves of CEO
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  5.  

    It was okay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Teller in Downingtown, PA
    Former Employee - Teller in Downingtown, PA

    I worked at First Niagara Financial

    Pros

    Helps you learn about banking.

    Cons

    Customer service is a big part of the job.

    Advice to ManagementAdvice

    Longer hours, open later than 5pm.

    Approves of CEO
  6.  

    The company is a good company as long as you have the right management which I didn't.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Deposit Operation Generalist in Lockport, NY
    Former Employee - Deposit Operation Generalist in Lockport, NY

    I worked at First Niagara Financial

    Pros

    They allow you to balance your work with your daily live, have a great benefit package, provide overtime at the time of merger which means extra money in our pockets.

    Cons

    Sometimes the work load is too little for everyone to go thru the day, however when someone quits or gets fired they take a long time to get replaces and one time from 7 in a department we went down to 3 & the work load increased excessively as you may immagine, however they did nothing to hire someone to help.

    Advice to ManagementAdvice

    It is important to treat everyone equally, even when you have differences with one or two employees, because it is greatly noticeable.

  7.  

    If you like tele-marketing and high pressure sales, this is a place for you.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Pittsburgh, PA
    Former Employee - Anonymous Employee in Pittsburgh, PA

    I worked at First Niagara Financial

    Pros

    They do have decent benefits at a good price! 401K Match, Health Insurance, 2 weeks paid vacation, 1 week sporadic time, floating Holidays, all federal holidays closed.

    Cons

    The company has really bad products to sell, which make the job hard! They have you cold calling non-stop as well as putting people into products that really they really don't need. The pressure for numbers is high.... QUANTITY OVER QUALITY!

    Advice to ManagementAdvice

    Praise your employees! There is little to no recognition for good work.... and even if you do have a good day on Monday, they are on your case again about numbers on Tuesday. It's all about NUMBERS NUMBERS NUMBERS!

    Doesn't Recommend
    Disapproves of CEO
  8. 1 person found this helpful  

    First Niagara Bank

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Bank Teller in Philadelphia, PA
    Former Employee - Bank Teller in Philadelphia, PA

    I worked at First Niagara Financial

    Pros

    good entry-level position to obtain basic experience

    Cons

    Hard to take advantage of training offered due to the immediate supervisor's lack of support
    Lack of support in setting/achieving career goals
    Lack of communication/respect towards anyone lower on the career ladder
    Lack of response to employee concerns from both the immediate supervisors and the HR

    Advice to ManagementAdvice

    make a greater effort to listen to front-line employes and address their concerns
    assist in professional development and goal-achievement, do not simply issuing directives
    be more aware of the day-to-day functioning of the offices

    Doesn't Recommend
    Disapproves of CEO
  9. 1 person found this helpful  

    no headline

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Financial Specialist in Albany, NY
    Current Employee - Financial Specialist in Albany, NY

    I have been working at First Niagara Financial

    Pros

    Great community environment in the branches, sales goals are important as well as audits, but there is a community feel

    Cons

    There are people who work there that do not fit the mold of the company and the company does not get rid of them

    Advice to ManagementAdvice

    keep going on the path that you are going with your personel and branches, fire people sooner when it is known there are problems.

    Doesn't Recommend
    Approves of CEO
  10. 1 person found this helpful  

    I like to work here but the salary leaves much to be desired.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Loan Servicer in Lockport, NY
    Current Employee - Loan Servicer in Lockport, NY

    I have been working at First Niagara Financial

    Pros

    The best reason for me to work at First Niagara Bank is the fact that I have 5 weeks vacation

    Cons

    The management has a major problem with letting the employees know that they are appreciated.
    Except for a Chosen few.

    Advice to ManagementAdvice

    Think of everybody when there are reviews, everyone needs more money not just a small percentage.

  11. 2 people found this helpful  

    Does not promote within.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Albany, NY
    Former Employee - Anonymous Employee in Albany, NY

    I worked at First Niagara Financial

    Pros

    The company has acceptable benefits and holidays, bonus and yearly merit.

    Cons

    Company does not seem to promote within or try to develop employees along the way so they will a chance pursue their career goals and be more satisfy with what they are doing.

    Advice to ManagementAdvice

    Company should value its employees and use good talents. Promote continous internal development in functional as well as leadership training. This will give employees a sense of satisfaction in their jobs, a loyalty to work for the company, and a proud attitude in representing the company to promote the company's products and services to their clients. This will make make to employ work harder as this is the job they love.

    Doesn't Recommend
    No opinion of CEO

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