First Service Networks

  www.firstservicenetworks.com
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First Service Networks Reviews

Updated July 23, 2014
Updated July 23, 2014
12 Reviews

2.6
12 Reviews
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Michael Ferreira
6 Ratings

Employee Reviews

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  1.  

    Hardworker

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Groundsman  in  Panama City, FL
    Current Employee - Groundsman in Panama City, FL

    Pros

    I like the headman Mr.job he's a great guy. The job is great to work at

    Cons

    You meet friendly staff. Your always busy

    Advice to ManagementAdvice

    The management is great there very understandable and helpful

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Poor performing company with no respect for people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Manager  in  Mesa, AZ
    Current Employee - Service Manager in Mesa, AZ

    Pros

    Relaxed atmosphere. Decent pay for top performers

    Cons

    Work life balance, big brother watching every move, micro management

    Advice to ManagementAdvice

    Back off and let good people do great things.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Questionable Company Ethics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Field Manager  in  Linthicum Heights, MD
    Former Employee - Assistant Field Manager in Linthicum Heights, MD

    Pros

    Good work like balance, culture is average, overall operations are okay at best.

    Cons

    This company does not pay its clients on time. It is that simple. 60+ day time frame to get paid, but the COO has decided that holding payments and cutting checks at a set date a month is the right way to do business.
    What makes this difficult was my position required me to inform clients that all payments are sent 45 days after the work being successfully uploaded within the system; but, this never happens! FSN fails to tell the clients and their employees about distribution dates making everyone in their network clueless. Furthermore, customers may not pay for jobs and FSN just ignores this and has nothing in place to solicit late payments from their customers.

    My supervisor was full of herself. This made her two faced and at times jarring, especially when you hear the "team lead" talking down about her team or yourself. Favoritism is a big deal in her office political system resulting in a poor work environment, dirty looks, and a childish supervisor.

    Training was poor and more often than not I found myself asking questions we quickly went over in three days. Even more difficult was the fact that you were talked down to if you needed to know information or you had to relay on one person on the team who has one login to a website that has pertinent for the entire team.

    Lastly, this company has just merged with another network of service providers and fails to tell the former clients about the merger - this resulted in clusters of random businesses seeing a business they have never heard of leaving many questions unanswered. When I asked about how to explain the merger, we were told that we should just tell them the "same parent company owns the two" and they were just to accept that. Most people saw through this and asked a lot of questions pertaining the change, many of which we were not suppose to explain to the new clients - just simply support their questions to a non-existent script.

    Advice to ManagementAdvice

    Stop lying to your customers, many of them post horrendous reviews about payment terms throughout the internet and it goes unanswered even in the corporate environment as I saw. Merge the company in a transparent way - most people in the offices did not have proper contact information for the other companies leaving many providers dissatisfied. Internal leadership is shady at best in the Linthicum office - most specifically the field management team.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
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  5.  

    Frustrating environment. No management leadership. Abuse relationships with customers and vendors.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Scottsdale, AZ
    Former Employee - Anonymous Employee in Scottsdale, AZ

    Pros

    Pay okay. Benefits poor. No personal growth.

    Cons

    No management direction. Benefits poor. Office culture is poor. No sense of team environment. If their customers knew how much money they have been overcharged, they would lose most of them.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    FSN is a horrible compnay-Vendors beware. They do not care about you or your success.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    no upside not even one!

    Cons

    They run you around and then toss you in the wind if you dont put up with it. They will not support you and when they do give direction to you... its ususlly the wrong thing and then turn it all around to the customer that they never told you to do in the first place. They will load you up to breaking point and then ask you to do more and charge less and if you don't they with make threats to fire you. They are prideful and their supposed team leads offer zero support. Its all one sided, what can you do for them and no partnering in anyway. Their words and actions indicate they feel they are to big to be wrong to the point i believe they feel superior to the companies they are supossedly under contract with to manage! They constantly lie to their customers about what they are doing and why. I don't get it,but hey, everyone knows what they (FSN) are about and until they are held accountable I don't see things improving for anyone. Its corp America at its WORST!! You are killing the brands of you customer and burning the people that have severed them for years before you came along.

    Advice to ManagementAdvice

    Start over....better yet fire yourself. You are greed based and arrogant. Your biggest customer is yourself. Self serving to the max. You are horrible listeners and even worse talkers because everything out of your mouths is BS. You spin facts to bend in your favor at any cost no mater the impact to those who are working hard to serve you. Smoke and mirrors as you hide behind phony reports that you rig in your favor...what a joke!

    Negative Outlook
    Disapproves of CEO
  7.  

    Great potential, but no follow through

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management  in  Scottsdale, AZ
    Current Employee - Management in Scottsdale, AZ

    Pros

    Allows telecommuting and goal setting
    Decent compensation package
    Good introductory training
    Line staff is committed to make systems work

    Cons

    Very poor sense of teamwork and interdepartmental communication
    Some teams are not held accountable for work that is not completed
    No sense of urgency
    Antiquated data systems and reports structure
    NO Master Plan and current financial status or direction isn't communicated effectively
    Upper management appear to make unilateral decisions, do not discuss in advance with staff, and do not review impact prior to implementation
    Health benefits are expensive and raises do not cover increases
    Overall, upper management is reactive- most decisions come from C-Suite

    Advice to ManagementAdvice

    Listen and allow staff real input
    Have real dialogue with clients and deliver what they need, not what you want...

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Growing Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Manager
    Current Employee - Field Manager

    Pros

    First Service Networks has had its share of rough spots as does any company in a growth mode. The company does offer growth and opportunity for those who are willing to earn it.

    Cons

    Management does not always communicate well and leaves too much to the imagination

    Advice to ManagementAdvice

    Work on communication company wide - there is a lot of good to share

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    A great place to gain valuable experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inventory Analyst  in  Mesa, AZ
    Current Employee - Inventory Analyst in Mesa, AZ

    Pros

    Managers value creativity. People are genuinely helpful. The company is growing so there is lots of process development opportunity.

    Cons

    It is a noisy work environment. Depending on your location, the commute to Mesa can be pretty long.

    Recommends
    Positive Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Not a good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Telecommuting Available for salaried employees

    Cons

    No raises or bonuses some years, 3% raise considered stellar, poor management. No matching 401k, Very expensive healthcare. FSN is not a new company -- they used to be Sureair and we tell customer's that we've been in business for over 30 years. We lie to contractors daily, we don't pay on time and we screw our employees. Find another place to work unless your ready for 13 to 14 hour work days with no overtime pay.

    Advice to ManagementAdvice

    Find a new business model

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Clueless and drifting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Scottsdale, AZ
    Current Employee - Anonymous Employee in Scottsdale, AZ

    Pros

    In the trenches, there are some good people overall. Everyone really wants the company to do well and works hard to make it so.

    Cons

    Management unable to define direction and often making uninformed decisions. The real problem seems to be that there are too many managers.

    Advice to ManagementAdvice

    Investors need to clean the executive suite out. Decisions are made with little or no thought at times. Company reacts too much.

    Doesn't Recommend

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