First Student

  www.firststudentinc.com
  www.firststudentinc.com

First Student Reviews

Updated November 17, 2014
Updated November 17, 2014
127 Reviews
3.0
127 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
First Student President Linda Burtwistle
Linda Burtwistle
32 Ratings

Review Highlights

Pros
  • a great part-time job, with your mididays free(9:30-2pm) (in 8 reviews)

  • Pay is good compared to other jobs (in 4 reviews)


Cons
  • Upper management tends to undervalue its mid level employees (in 6 reviews)

  • Low pay, Split shift, High turnover (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Not as good as they make it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - School Bus Driver
    Current Employee - School Bus Driver

    I have been working at First Student part-time (more than 5 years)

    Pros

    Charter trips, work availability (depends on location), work schedule. This job follows school schedule and makes decent supplemental income. They cover cost of licensing and certification.

    Cons

    Pay (locations vary), gets mundane, policies that make no sense, upper management, failing fleet that flips FS safety policies on its head. No incentives/retainer also no advancement other than capping at senior pay. "Do as we say not as we do" vibe. CYA company!!!

    Advice to ManagementAdvice

    Shape up and pay attention and act upon the drivers who operate the junk you force upon us for the safety of the passengers, motoring public and the driver, who without, you couldn't complete your jobs.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Overall, good place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Special Needs School Bus Driver in Oakdale, MN
    Current Employee - Special Needs School Bus Driver in Oakdale, MN

    I have been working at First Student part-time (more than 5 years)

    Pros

    Safety is a primary consideration. Regular inspections, evaluations, and training help to ensure safety is at the forefront. The schedule is perfect for my busy life.

    Cons

    Management doesn't always treat employees with dignity and respect. Drivers are often made to feel guilty about adhering to DOT regulation regarding being safe to drive and pressured to drive anyways.

    Advice to ManagementAdvice

    Understand that drivers, on the whole, are professional drivers and grown individuals able to gauge their ability to safely operate a school bus. Do not attempt to guilt or pressure them into driving anyways.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Treated Poorly by Branch Manger/Staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Support Attendant in Berrien Springs, MI
    Former Employee - Support Attendant in Berrien Springs, MI

    I worked at First Student part-time (more than an year)

    Pros

    Part-time
    2hrs. at time
    Perfect for retirees.
    Supplement Income

    Cons

    No room for advancement.
    Meetings after meetings.
    Going to work 2x a day.

    Advice to ManagementAdvice

    Treat workers respectfully.
    Do not recommend this job.

    Doesn't Recommend
    Neutral Outlook
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  5.  

    Enough work to choke a donkey

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Location Manager
    Current Employee - Location Manager

    I have been working at First Student full-time (more than 3 years)

    Pros

    Great opportunity to hone your management skills. You can be the guiding light for a lot of people, and really develop some great employees. Some fun annual conferences.

    Cons

    Sub-standard pay for this level of management, and the benefits are ridiculous. No stability as contracts are bid every three years. Complete intrusion into your day from employees that have nothing better to do. Sub-standard yearly raises. Extremely long hours. Communication from external customers that leaves you scratching your head, "did they just say that?" "What planet are they from?" Infrequent support from the schools on discipline.

    Advice to ManagementAdvice

    Budgetary concerns are important, but working for a company that puts the $ before maintenance is not good business, and threatens your job security.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Council Bluffs, IA
    Current Employee - Anonymous Employee in Council Bluffs, IA

    I have been working at First Student full-time (more than 8 years)

    Pros

    Advancement opportunity, recognition for a job well done

    Cons

    The hours can be very long at times and it's stressful.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Good company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Trainer in Kansas City, MO
    Former Employee - Trainer in Kansas City, MO

    I worked at First Student part-time (more than 3 years)

    Pros

    They pride in their safety and training.

    Cons

    Promotions come slowly. Need tot hank the driver's more

    Advice to ManagementAdvice

    Cultivate your employees. Thank them.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Laidlaw was a better company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - School Bus Driver in Montgomery, PA
    Current Employee - School Bus Driver in Montgomery, PA

    I have been working at First Student part-time (more than 10 years)

    Pros

    Co-workers are great. Time off on holidays and summer. Pay is good compared to other jobs.

    Cons

    Managers are not qualified to do their jobs. If they do hire someone good they will get burnout because of all the stupid rules and procedures they have to follow. You feel like you're being spied on. They pay you to the second, got a pay check for 39.98 hours!!
    The bus are old and break down. They don't respect union contracts.

    Advice to ManagementAdvice

    Stop miro-managing your terminals. Listen to the drivers because they are the companies biggest asset. No drivers, no company!!! Hire more qualified managers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Part-time economy filler

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - School Bus Driver in DeKalb, IL
    Current Employee - School Bus Driver in DeKalb, IL

    I have been working at First Student part-time (more than 3 years)

    Pros

    Close to the vicinity of home

    Cons

    Substandard working wages for the industry

    Advice to ManagementAdvice

    Treat employees with respect and there would be more commitment

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Too many policies!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bus Driver in Tecumseh, MI
    Current Employee - Bus Driver in Tecumseh, MI

    I have been working at First Student full-time (more than 8 years)

    Pros

    They are a charter company, you are entitled to unemployment in the off season, but you have to fight for it.

    Cons

    There are too many policies. There is a policy for driving, walking on the lot, walking in the parking lot, while on the job, while waiting in between shifts..........

    Advice to ManagementAdvice

    Try trusting your employees. Most of us are very hard working and good at what we do.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Terrible Horrible Work Place! Blame and pressure is excessive!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Dispatcher in Philadelphia, PA
    Former Employee - Dispatcher in Philadelphia, PA

    I worked at First Student full-time (more than 5 years)

    Pros

    Steady wage. Driver's get paid decent hourly rate and have union representation. Most drivers are fun to be around. Drivers have alot of free time to do other things.

    Cons

    Management more importantly Dispatchers have too much work, too many rules and policies to follow and too much pressure bestowed on them. Dispatchers get no respect from anyone in the company including their managers. The company passes policies just for the sake of having policies. The policies set forth by upper managenment do nothing to help in any situation and just make things harder. As long as the as it does not cost them anything they will have you do things a million times over. Although they preach safety they sacrifice it for money on a constant basis. The company will pass blame whenever possible usually blaming the dispatchers for everything. Location managers are sneaky and unethical and pass all the work down to the dispatchers. Upper management is clueless. They only advance the same useless people that have been around the company for many many years. While the good workers are treated terrible and do not advance. There technology is way behind the times and when they try to catch up they spend on the most useless inept stuff. Offers no or very very little training on anything new needed to learn.

    Advice to ManagementAdvice

    Be more carefull to find the really good workers and keep, advance and reward them. Stop micromanaging. Buy more user friendly programs, etc...

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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