First Tech Federal Credit Union

  www.firsttechfed.com
  www.firsttechfed.com
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First Tech Federal Credit Union Reviews

Updated September 12, 2014
Updated September 12, 2014
18 Reviews
3.0
18 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Greg Mitchell
10 Ratings

Employee Reviews

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  1.  

    Great company with a committed management team and excellent benefits package.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Beaverton, OR
    Current Employee - Anonymous Employee in Beaverton, OR

    I have been working at First Tech Federal Credit Union full-time for less than a year

    Pros

    They value the members of the Credit Union and the employees. They seem to do a good job of soliciting and reacting to feedback from both employees and members alike. The financial benefits are great with discounts on loan products and a great incentive structure and 401k match.

    Cons

    Haven't run into any yet to be honest.

    Advice to ManagementAdvice

    Continue to seek out unique ways to engage your employees in an open forum.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great…..At First

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Solutions Representative
    Former Employee - Financial Solutions Representative

    I worked at First Tech Federal Credit Union full-time for more than 3 years

    Pros

    Most coworkers that have I've worked with were great! Bonus was decent too, if you worked hard for it.

    Cons

    FTFCU is turning into a bank, most upper management including CEO are all from banks. Sales,sales,sales mentality since all they'll hire now are applicants from other banks. Training is non existent, I'm glad I won't be there long enough to see how salesforce works out, since it probably will flop like other new systems before it. Don't talk down to reps not making their goals as fast as you want them to be. Treat people with respect especially since if it wasn't for us FTFCU would have already went down the tubes.

    Advice to ManagementAdvice

    Promote from within for upper positions, don't hire from outside over other qualified internal candidates. CEO needs to act like a human not a robot, get rid of the sales and bring back member service or FTFCU won't be a Credit Union for long.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    First Tech Federal Credit Union Response

    Aug 15, 2014VP of Marketing

    Although I am disappointed that you were unhappy during your time at First Tech, I truly appreciate you providing this feedback. It helps us understand how our renewed focus on bringing the tools ... More

  3.  

    Going downhill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Member Service Representative
    Current Employee - Member Service Representative

    I have been working at First Tech Federal Credit Union full-time for more than 3 years

    Pros

    Pay is decent and benefits are better than most jobs I've had. Training is well done.

    Cons

    New management (from banks) is bringing the bank culture into the credit union. Heavy sales pushes, people literally looking over your shoulder. The feeling down at many branches that I'm familiar with is souring quickly. This is no longer an institution that I recommend to anyone for jobs or personal banking.

    Advice to ManagementAdvice

    Stop trying to push sales so much - the branches are getting very strained and members are noticing. We're becoming more like banks with the aggressive growth initiatives. Put the focus back on member service, not just wrapping up sales in "member service" talk.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Financial Services Representative (FSR)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Service Representative
    Current Employee - Financial Service Representative

    I have been working at First Tech Federal Credit Union full-time for more than 5 years

    Pros

    I thankfully work at a branch with a great branch manager. If you work hard, the commissions are not bad. Benefits and paid time off is pretty good.

    Cons

    Company does not hire from within. No career growth or upward momentum. The only people who move around are the tellers... to FSR... if they are lucky. If you apply for any other position, you will find out they hired an outside person with better qualifications, say if you want to try for a mortgage officer (vs retail loans that FSRs do).

    Advice to ManagementAdvice

    Train and hire people from the company for other positions.

    Recommends
    Neutral Outlook
    No opinion of CEO

    First Tech Federal Credit Union Response

    Jul 1, 2014VP of Marketing

    I appreciate you taking the time to leave your feedback. I strongly encourage you to chat with your branch manager or regional director about advancement opportunities as well as job shadow ... More

  6.  

    Started out fine, turned into a living nightmare.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Service Representative (Bank Teller)
    Former Employee - Member Service Representative (Bank Teller)

    I worked at First Tech Federal Credit Union full-time for more than a year

    Pros

    I liked my former manager, and my fellow employees, it made it tolerable.

    Cons

    Worked there for over two years! It was hard to make sales goals, especially when we were pushing the "effortless banking" so hard. Who am I supposed to cross sell to when nobody is coming into the branch anymore? Also, felt like a car salesman trying to make my goals because they want you to talk and sell to everyone, even when they don't need any products! Awkward. Too much of a bank feel. Also, in the two years I was there I felt unnoticed. My efforts weren't really recognized, especially with monetary rewards. In over two years I got a whopping 19 cents in raises total. I think my first one was like 9 cents and the later 10. Just crazy for all of the work I was doing. Added tasks when people would quit. Which was all the time! Also, a former employee disclosed to me he made over a dollar more per hour than me! I was there for a year and a half before they hired him, he started out at more per hour and never made his goals! He quit before me too. A little scandaless secret, he never made his goals on his own (maybe got two cross sells) but the lead was doing it for him! And some of them were my hard earned ones. Last but not least, the CEO and other higher ups were just too intense. It's a credit union, not a bank. I just wish they'd remember that!

    Advice to ManagementAdvice

    Quit trying to be like a bank. Honor your employees for their hard work. Have integrity and compensate people for their accomplishments and honesty.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Mortgage loan officer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at First Tech Federal Credit Union

    Pros

    Love the small feel family. The staff is great. Love the teams and members.

    Cons

    Everything else. New CEO is horrible. Makes it the worst place to work.

    Advice to ManagementAdvice

    Change CEO

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    It all depends on the region you work in.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Manager
    Former Employee - Branch Manager

    I worked at First Tech Federal Credit Union full-time for more than 3 years

    Pros

    Benefits, training, excellent support from other departments

    Cons

    If you work in one of the smaller regions, there is very little to nonexistent opportunity to advance. Some of the regional managers are hated by most staff. Little recognition for jobs well done. Lots of change in technology. The pay is also considerably lower than the same work performed at a bank.

    Advice to ManagementAdvice

    Hire regional managers that are good with people - giving them recognition when it is deserved.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Service Representative  in  Hillsboro, TX
    Current Employee - Financial Service Representative in Hillsboro, TX

    I have been working at First Tech Federal Credit Union full-time for more than a year

    Pros

    Great place to work at

    Cons

    None at this time , right now

    Recommends
    Positive Outlook
    Approves of CEO

    First Tech Federal Credit Union Response

    Jul 1, 2014VP of Marketing

    Thanks much for the positive feedback! So happy to see you're excited about our future!

  10.  

    DDfdfsdf

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collection Representative  in  Beaverton, OR
    Former Employee - Collection Representative in Beaverton, OR

    I worked at First Tech Federal Credit Union full-time for more than a year

    Pros

    Decent pay and good benefits

    Cons

    Poor management and not member service friendly

    Advice to ManagementAdvice

    Members should come first, not your wallets or egos.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Very pleases

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Lead  in  San Diego, CA
    Former Employee - Branch Lead in San Diego, CA

    I worked at First Tech Federal Credit Union full-time for more than 3 years

    Pros

    Staying neutral not a decision maker

    Cons

    I really don't have any comments

    Advice to ManagementAdvice

    no comments at this time

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

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