FirstBank (Colorado) Reviews

Updated July 26, 2015
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3.7
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Approve of CEO
FirstBank (Colorado) President and CEO John A. Ikard
John A. Ikard
49 Ratings

Pros
  • There is a great deal to be learned about great customer service from this leading company (in 6 reviews)

  • Good benefits and a lot of great people work here (in 4 reviews)

Cons
  • Work life balance can sometimes be challenging, changes can sometimes be slow to implement (in 5 reviews)

  • Loan officers are often very condescending towards those under them; middle management tends to be worse (in 3 reviews)

More Pros and Cons

70 Employee Reviews

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  1. Customer service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at FirstBank (Colorado) part-time (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    This is a great place to work, lots of training, friendly coworkers & management and they try to work with the hours you need.

    Cons

    I really can't think of any cons.

    Advice to Management

    Let the tellers sit down once in a while.


  2. Helpful (1)

    Meh.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at FirstBank (Colorado)

    Pros

    Good co-workers Nice facilities Bearable job to do in between school and what you really want to do with your life

    Cons

    Crappy hours -- working every single saturday as a full time teller is ridiculous. NO COMPUTERS -- what kind of bank does not have their tellers using computers? Ridiculous.


  3. Customer Service Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support Representative in Arvada, CO
    Current Employee - Customer Support Representative in Arvada, CO

    I have been working at FirstBank (Colorado) (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Solid company with good management. Great team members. Opportunities for overtime if you want it.

    Cons

    Low Pay. Not easy to enter other positions within the company

    Advice to Management

    Customer service can be stressful. Ongoing training, management meetings and paths for opportunities within the company would be helpful.


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  5. Management Trainee/officer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management Trainee/Officer in Palm Desert, CA
    Former Employee - Management Trainee/Officer in Palm Desert, CA

    I worked at FirstBank (Colorado) full-time (Less than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Firstbank will train you well in area of banking. You'll be well prepared to understand every aspect of a loan. From selling the loan, underwriting and then closing the loan. The pay is higher than industry standard and only gets better the more loyal you are to the company.

    Cons

    You will deal with petty attitudes and each market is very different. No bonuses or commission besides a once a year kick back. If you get stuck with a difficult president good luck! Also if you have past experience forget it as you will be jeered and told to stop trying to change things.

    Advice to Management

    This is the 21st century, young people will not be loyal to one company for their whole lives so figure out better incentives. Also be aware to attract the best talents veterans at the company need to watch their attitudes.


  6. Helpful (2)

    Upward Mobility Somewhat Archaic

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Banking Officer in Lakewood, CO
    Current Employee - Banking Officer in Lakewood, CO

    I have been working at FirstBank (Colorado) full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great stability. This is a strong performing company with smart management. They aren't going anywhere any time soon. Entry level, emphasis on entry level, pay is very competitive.

    Cons

    Promotion and advancement are based solely on length of employment. There is no way for stronger performers to advance more quickly or earn significantly more than their peers relative to length of employment. Lack of any flexibility with work hours, coupled with excessively long hours makes many think twice about making FirstBank a long term career choice.

    Advice to Management

    Promotion framework needs serious and quick consideration for change. Commissions are probably not necessary, but giving more promotion discretion to managing officers would be a great start.


  7. Helpful (3)

    Great company and well managed

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Vice President
    Current Employee - Assistant Vice President

    I have been working at FirstBank (Colorado) full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good benefits (PTO, RSUs, ESOP, etc.) Management is very competent and smart. Autonomy - Totally dependent on the market but for the most party pretty good.

    Cons

    Long work weeks, sometimes 60 hours/week but typically 50 hours/week. Below average base salary and NO commission...it takes a loooong time to get to a six figure base salary (i.e. 10 years or more). Granted the W-2 income looks attractive once RSUs, ESOP, and bonuses are accounted for (but you keep very little of your bonus, most of it goes to paying taxes on your RSUs). As long as you are OK with a "forced savings" plan and being cash poor, it's a great place to work.

    Advice to Management

    Keep sticking to the conservative credit model, clearly it has served the bank very well. Most officers leave FirstBank because they can earn the same amount elsewhere and only work 40 hours/week or they want to make more money. Base salaries for loan officers are below average and should be increased...retention would improve as a result. FirstBank has lost a lot of good officers due to lack of compensation. Also, loan officers do more today than they did 20 or even 10 years ago, they should be compensated appropriately.


  8. Helpful (1)

    Bank Teller

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bank Teller in Palm Bay, FL
    Former Employee - Bank Teller in Palm Bay, FL

    I worked at FirstBank (Colorado) full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Work with your schedule. Listen to employees. Help when need help. Many different positions you can move to after 6 months.

    Cons

    Cannot advance to officer positions without advanced business degree. Sometimes short staffed and need to work longer hours.

    Advice to Management

    Nothing. Management fair.


  9. Opening and closing accounts. Lots of customer interaction

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - New Accounts Representative in Wheat Ridge, CO
    Current Employee - New Accounts Representative in Wheat Ridge, CO

    I have been working at FirstBank (Colorado) full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Friendly coworkers and customers. The bank products are easy to sell and the pace is fast most days. Employee turnover is low leading to a lot of collective knowledge.

    Cons

    The pay is moderately low for the amount of work they ask employees to shoulder. Extremely high amounts of government regulation that must be drilled into employees for fear of violations. Most daily tasks are repetitive

    Advice to Management

    I love this job, but busting my butt just to get by every two weeks is becoming a joke. More pay might not be the answer to all my problems, but I want to be paid for what I know, not what I do.


  10. Good Benefits

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller in Colorado Springs, CO
    Current Employee - Teller in Colorado Springs, CO

    I have been working at FirstBank (Colorado) (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good benefits, but they are a little expensive.

    Cons

    Low pay in comparison to other banks.

    Advice to Management

    Increase wages


  11. HQ Technical Positions

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lakewood, CO
    Former Employee - Anonymous Employee in Lakewood, CO

    I worked at FirstBank (Colorado) full-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Decent office amenities (Keureg machines and vending, shower/locker room for bike commuters, etc.). Fairly stable environment. Many processes follow a checklist or flowchart, so it's easy to follow management requests even if the work isn't normally what you do. Team I was on was fun and friendly, so there was good support, but I don't know about other teams.

    Cons

    Only quiet space was in your car, which was unfortunate; I needed a break one time and ended up trying to get some peace in the locker room only to have a boisterous group decide to picnic in the locker room to gossip over their lunch. Some C-level executives absolutely refused to listen to the answers to questions they asked, so it was nearly a weekly ritual to try to explain how the system they were calling about works, and why they are seeing the results they were, only to have to repeat the exact same effort in a few days. A few department managers seemed to operate under the assumption that if the person they were currently working with/responding to wasn't in their direct line of command there was little reason to treat them with respect or pay them much attention.

    Advice to Management

    My direct management was fabulous. But overall, I'd recommend two things: 1- if there seem to be large numbers of team issues, it might be time to consider that the supervisor is the problem, not the individual members. Too often this was the last possibility considered, even when it was the most obvious common denominator. And, 2- consider implementing some level of technical proficiency/understanding in higher executives. It isn't necessary for them to know all the details, but when considerable time is being spent explaining over and over the same answer to the same technical question, either the executive needs classes on the system, or needs training in how to believe the (more system-knowledgeable) technicians.



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