FirstCare Health Plans Reviews

Updated March 18, 2015
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3.1
39 Reviews
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Darnell Dent
9 Ratings

Employee Reviews

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  1. Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FirstCare Health Plans full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    FirstCare is a company that is dedicated to Texas and to its employees. They are constantly looking for ways to improve and to increase efficiency.The work environment is good and people are friendly. I would recommend this company as a great place work for.

    Cons

    In the past FirstCare has struggled to remained focused and on task but with new management this has been an area of improvement.

    Advice to Management

    Now that the leadership team is in place be diligent to keep this team stable. It is very detrimental to the company to have turnover in the senior leadership positions.

  2. Helpful (1)

    Great start 8 years ago, but all downhill since 2012.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Information Technology in Austin, TX
    Former Employee - Information Technology in Austin, TX

    I worked at FirstCare Health Plans

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Some coworkers were hard working individuals. Regional offices had great environments.

    Cons

    Started off at FC in a great upbeat and family friendly regional office, no complaints. After working at the corp. office in Austin though, I found a completely different type of office environment. A very impersonal and cold setting. With some of the worst direct and upper management in our specific team, even managing and excelling in numerous projects and administration tasks, there was no avenue toward advancement. That same bad leadership gave way to the decimation of an entire team. Given new management, I'm certain things might be better, but too little too late for numerous good, knowledgable, experienced and tenured employees. After witnessing 3 layoffs, job security is definitely not a high point these days.

    Advice to Management

    Clean house of all senior and exec mngt, all mgrs/directors afraid to take responsibility. The few that aren't get laid off or fired.

  3. Working at FirstCare

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Leadersdhip in Austin, TX
    Current Employee - IT Leadersdhip in Austin, TX

    I have been working at FirstCare Health Plans

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    A dynamic, challenging, environment; FirstCare values employees as well as our members and partners.

    Cons

    Competitors are much larger and have more resources. FirstCare must be more efficient.

    Advice to Management

    Contionue prasctice of sharing key information with employees via "all hands" meetings etc.

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  5. Great People, great location!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FirstCare Health Plans full-time (More than a year)

    Pros

    I work with some great people who have a deep understanding of the business and a drive to provide high quality health care and service to our members. Compensation is competitive and the location is good. It's always satisfying to directly impact someone's ability to get needed care, service, or medication during critical times in their life.

    Cons

    Office locaiton is good but the facilities could use a little freshening. They could also use a additional company holiday or two.

  6. A great place for opportunity in IT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT in Austin, TX
    Current Employee - IT in Austin, TX

    I have been working at FirstCare Health Plans

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    If you have the initiative you can do and learn a lot here. There is plenty to do in IT and people are not locked in to rigid roles. The IT team is fairly small but folks are real friendly and help each other out.

    Cons

    There should be more training classes held. For some folks that is not a problem, for others it can be.

    Advice to Management

    The work environment could be a bit nicer. The office layout does not make it always for teams to work together.

  7. A company in the midst of change. Trying to grow and improve the customer experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FirstCare Health Plans

    Positive Outlook
    No opinion of CEO
    Positive Outlook
    No opinion of CEO

    Pros

    People are dedicated and have the desire to provide excellent services to our members.

    Cons

    Constant change in priorities and projects.

  8. Good environment for expanding skills

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FirstCare Health Plans (More than 5 years)

    Neutral Outlook
    No opinion of CEO
    Neutral Outlook
    No opinion of CEO

    Pros

    You will have opportunities to develop your skills in many areas of the company. Expect to wear many hats as there will be some great challenges your way. The health plan is small and has a niche market in the West Texas region so there is not a true corporate feel like the bigger health plans like United and BCBS. Compensation is reasonable when negotiated well.

    Cons

    Constant need for more worker bees. With all the changes in healthcare, the company is striving to keep up and will require much work so expect to do overtime.

    Advice to Management

    Build better teams that are more capable of taking on tough challenges and work well together.

  9. Firstcare Health Plans

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at FirstCare Health Plans full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Decent benefits package and average time off policies.

    Cons

    Unstable system and questionable management.

  10. Not quite as advertised

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX

    I have been working at FirstCare Health Plans full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Decent pay and good line level employees. Insurance benefits are ok but the general compensation package is lagging behind most modern companies. PTO is not very generous and you have to build up your time instead of being given a block of time to use.

    Cons

    Where to start? Bad management, each department going in a different direction. No accountability...people shirk making decisions because they fear for their job or they just have been there too long to care. Blame-shifting between departments prevents things from getting done.

    Advice to Management

    Modernize your benefits offerings, make sure all levels of management are going in the same direction and most of all listen to your line level people.

  11. A roller coaster or changes, staff, policies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Provider Data Specialist in Austin, TX
    Current Employee - Provider Data Specialist in Austin, TX

    I have been working at FirstCare Health Plans full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good place to start entry level work in a Managed Care organization; benefits, paid time off, flex time.

    Cons

    I have been here 1.5 yrs and have had 3 different manager, a handful of CFOs.... senior management changes a lot which indicates a problem in the company. Promotions are hard to come by.

FirstCare Health Plans Photos

Halloween 2011
Book Fair
Health Fair 2012

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