FirstCare Health Plans Reviews

Updated August 23, 2015
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2.8
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Darnell Dent
15 Ratings

45 Employee Reviews

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  1. NURSING

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Nursing in Lubbock, TX
    Former Employee - Nursing in Lubbock, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at FirstCare Health Plans (More than 3 years)

    Pros

    Close to home and plenty of parking

    Cons

    People in power hold grudges

    Advice to Management

    Need training in how to manage people


  2. Disconnected

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at FirstCare Health Plans full-time (More than 3 years)

    Pros

    Competitive salary, improving financial outlook, improving communication from management. Company involvement & support of multiple community organizations, paid employee volunteer hours.

    Cons

    Disconnected management & employee communication due to main office in Austin. Little to no new employee training. In-fighting within teams. A lot of senior management turnover.

    Advice to Management

    Listen to your employees who are the boots on the ground. Look at the work being done, not just reports. Give new employees the training that should be a standard part of starting a new job.


  3. Claims

    Former Employee - Anonymous Employee in Pflugerville, TX
    Former Employee - Anonymous Employee in Pflugerville, TX

    I worked at FirstCare Health Plans (Less than a year)

    Pros

    Good company benefits and friendly environment

    Cons

    Poor management. Poor communication to staff.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    Senior Claims Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Claims Analyst in Austin, TX
    Current Employee - Senior Claims Analyst in Austin, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at FirstCare Health Plans (More than 5 years)

    Pros

    Low key, work alone, great benefits

    Cons

    Unexpected layoffs, mandatory last minute OT

    Advice to Management

    Pay needs to be competetive with competition


  6. Contract specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Approves of CEO

    Pros

    Laid back company and good work life balance

    Cons

    The Pay is not competitive.


  7. Good place to work in some respects, but can be a trap.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at FirstCare Health Plans full-time

    Pros

    We have a lot of good people trying really hard. FirstCare has decent benefits and good location in NW Austin.

    Cons

    Some people doing just enough to get by, horrible morale killer. Others struggling with obsolete tools and hostile environment to make modern systems function like the good old days of the 20th century. Wild fluctuations in staffing demonstrate the lack of foresight. There is too often an obsessive focus on minutia while ignoring fundamentally broken processes. Turnover in senior management causes continuous process churn.

    Advice to Management

    Penny wise and pound foolish. The highest levels of senior management are out of touch with the everyday struggle down in the trenches. The laying of blame is of primary importance. Realize that hiring more senior management isn't going to solve the problems, they need invest in highly skilled mid-level staffing, not settling for what they can afford at current pay scales. You can't afford not to hire the best. Stop clinging to antiquated methodologies and "project management", wake up and realize this is the 21st century.


  8. Worst Place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - EDI Product Manager in Austin, TX
    Former Employee - EDI Product Manager in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    You will be invloved in lot of projects. Easy to gain knowledge in different areas.

    Cons

    It's like a fish market people roaming here and there. Few managers are really rude and throws work at you. Difficult to gather requirements from stakeholders as they don't even respond to your email and phone. Some coworkers don't even respond (even F2F). I would recommend another workplace.

    Advice to Management

    Should know how to treat people well and they need to follow a SDLC process to align very projects. They cant just throw work to everyone everyday.


  9. Helpful (1)

    Great start 8 years ago, but all downhill since 2012.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Information Technology in Austin, TX
    Former Employee - Information Technology in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Some coworkers were hard working individuals. Regional offices had great environments.

    Cons

    Started off at FC in a great upbeat and family friendly regional office, no complaints. After working at the corp. office in Austin though, I found a completely different type of office environment. A very impersonal and cold setting. With some of the worst direct and upper management in our specific team, even managing and excelling in numerous projects and administration tasks, there was no avenue toward advancement. That same bad leadership gave way to the decimation of an entire team. Given new management, I'm certain things might be better, but too little too late for numerous good, knowledgable, experienced and tenured employees. After witnessing 3 layoffs, job security is definitely not a high point these days.

    Advice to Management

    Clean house of all senior and exec mngt, all mgrs/directors afraid to take responsibility. The few that aren't get laid off or fired.


  10. Working at FirstCare

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Leadersdhip in Austin, TX
    Current Employee - IT Leadersdhip in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    A dynamic, challenging, environment; FirstCare values employees as well as our members and partners.

    Cons

    Competitors are much larger and have more resources. FirstCare must be more efficient.

    Advice to Management

    Contionue prasctice of sharing key information with employees via "all hands" meetings etc.


  11. Great company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at FirstCare Health Plans full-time

    Pros

    FirstCare is a company that is dedicated to Texas and to its employees. They are constantly looking for ways to improve and to increase efficiency.The work environment is good and people are friendly. I would recommend this company as a great place work for.

    Cons

    In the past FirstCare has struggled to remained focused and on task but with new management this has been an area of improvement.

    Advice to Management

    Now that the leadership team is in place be diligent to keep this team stable. It is very detrimental to the company to have turnover in the senior leadership positions.



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