FirstComp Reviews

Updated July 9, 2015
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2.7
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Luke Yeransian
7 Ratings

20 Employee Reviews

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  1. Underwriter

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Underwriter in Omaha, NE
    Current Employee - Underwriter in Omaha, NE
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Downtown location Good view Benefits are decent Pretty good culture. Business casual, but still corporate feeling. Young and old employees Lots of room for growth Laid back

    Cons

    Free parking isn't provided. It has a strong corporate feel which can seem dull, but not usually. Time off is moderately strict.


  2. Helpful (1)

    Customer Service Rep II

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Henderson, NV
    Current Employee - Anonymous Employee in Henderson, NV
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at FirstComp full-time (More than 3 years)

    Pros

    Decent benefits and work hours

    Cons

    Ever changing procedures. CSR's handle calls for policies, general claims questions, billing, audits and anything else that other departments do not want to take responsibility for. There is absolutely NO chance for advancement in the Henderson, Nevada office. The salaries are definitely below average; seems people work at FirstComp for experience and move on to another employer that pays better.

    Advice to Management

    Have someone available on the west coast for first report of injuries (filing claims) so they are not leaving voicemail messages. Have a billing Rep available to reinstate cancelled policies, instead of Insured's leaving a message for a call back the next business day.


  3. Helpful (2)

    Premium Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at FirstComp full-time

    Pros

    Enjoyed working with fellow co-workers.

    Cons

    They pay well below industry standard.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    Was a great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Omaha, NE
    Former Employee - Anonymous Employee in Omaha, NE
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at FirstComp full-time (More than 5 years)

    Pros

    Culture, Passionate energetic atmosphere. You use to be able to talk to all levels of people through out the organization.

    Cons

    Micromanaged now, must meet daily/hour quotas, if not your scorecards isn't good. Owned by a larger company now and its all about bottom dollar and how much revenue is brought in. No more energy in the culture, and a lot of two faced people in management now.

    Advice to Management

    Listen to your employees, have fun a little and STOP thinking about your own wallets. Be available for employees, and break down the silos.


  6. Great career with a phenomenal culture.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive
    Current Employee - Account Executive
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FirstComp full-time (More than a year)

    Pros

    Very personalized career paths. Management supports you and they are vested in your success. They encourage education and growth. FirstComp was purchased by Markel Corp, which has allowed the company to truly evolve into a phenomenal culture of personal growth, career growth and shareholder growth.

    Cons

    Lack of standardized procedures and centralized processes.


  7. Helpful (4)

    Great young company but the pay is quite low

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims in Omaha, NE
    Former Employee - Claims in Omaha, NE
    Recommends
    Approves of CEO

    I worked at FirstComp full-time (More than 3 years)

    Pros

    Great people, work was every changing. They knew the power of benefits. Offered above average package including same-sex benefits.

    Cons

    Typical big business, there was always a disconnect between management and employees. The amount of work they ask salaried employees to perform was a bit much. However, 10g more in pay would have been adequate. I was at 28 as an adjuster, 38 is not a high salary.


  8. Awful experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Underwriter
    Former Employee - Underwriter
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at FirstComp full-time (Less than a year)

    Pros

    Never bored, nice coworkers, Starbucks in the building, decent benefits and 401k. Nothing else - this was seriously the worst place I have ever worked.

    Cons

    Underpaid, zero work-life balance, unwritten rules, pay for your own parking, even the most tenured underwriters are completely overwhelmed, no formal training, feel like you're walking on glass.


  9. Helpful (2)

    Potential but lacking

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at FirstComp full-time

    Pros

    Best Co-workers you could ask for. It is a young environment, and great chance to get your start if you are not experienced.

    Cons

    Pay is awful, they are off by a minimum of 10K for some areas, and as much as 15k in others. They will work you to the bone and show zero appreciation. There is no reward for hard work, since it is completely expected. If you have a family or plan to have a family this is not the company for you. There is no work/life balance. Management has gone as far to say "It takes however long it takes you, and I expect it to be done". Workload is that of 1.5 people to 2 per one person. Some departments easily work 60 hour work weeks without quality pay to show for the work. They had a huge layoff in 2008/2009 and have since expected their employees to pick up the workload without any compensation. Management claims open door policy, However, you are looked down upon for using that policy. Some departments discourage you from taking even a 30 minute lunch away from your desk. They do not have any company events for employees to show appreciation. The few times they have their have been managers to discourage employees from going. Communication is lacking and never consistent or helpful.

    Advice to Management

    Management could go to bat for their employees and work on getting base pay raised. Feedback once in a while would be helpful. Reward your employees once they have the experience, or if you think they are important or beneficial to the company.


  10. Excellent growth opportunities

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Management cares about employees

    Cons

    A lot of change going on

    Advice to Management

    Give employees feeling of stability


  11. Helpful (2)

    Fast paced company. Progressive. Has developed a great culture.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales
    Former Employee - Sales
    Recommends
    Positive Outlook

    I worked at FirstComp full-time (More than 3 years)

    Pros

    Friendly and caring employees. Competitive by nature. Young management

    Cons

    Rigid in their underwriting. Develops underwriters from within organization. Not very interested in employees with outside insurance experience. Since most employees in every department were trained without any insurance experience they do not relate to the problems and concerns that the independent agents bring to their attention. FirstComp's way or the highway.

    Advice to Management

    Learn to listen to the problems your agents are facing



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