FirstEnergy

  www.firstenergycorp.com
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FirstEnergy Reviews

Updated Jul 22, 2014
All Employees Current Employees Only

3.0 104 reviews

55% Approve of the CEO

FirstEnergy President, CEO and Director Anthony J. Alexander

Anthony J. Alexander

(62 ratings)

51% of employees recommend this company to a friend

Review Highlights

Pros
  • Good pay, fairly good benefits, a lot of good people (in 8 reviews)

  • Offered good pay compared to other call centers in the area (in 6 reviews)


Cons
  • Long hours -- there is no work/life balance (in 6 reviews)

  • upper management is disconnected from the day to day operations (in 6 reviews)

More Highlights
104 Employee Reviews
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    FirstEnergy - Competitive Energy

    Project Manager (Former Employee) Akron, OH

    ProsWorked in small teams on highly technical development projects. Was able to see the full company and felt interconnected to the challenges that the business faced. Always felt as though contribution was valued.

    ConsSmall team structure, extremely challenging political climate for energy producers using coal fired production. Additional challengs from operating in recent deregulated markets.

    Advice to Senior ManagementContinue working to bring top talent into the organization. Ensure that employees feel connected, avoid confrontational managemnt styles as this lessens the value from many of the employees.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Culutre and Benefits have Steadily Declined in Recent Years while Executives Benefit Greatly

    Senior Nuclear Specialist (Current Employee) Port Clinton, OH

    ProsPay check to pay the bills. Still have health care. Buildings have a roof, four walls and a floor.

    ConsRaises for majority of employees less than inflation (buying power is decreasing for most), reducing manpower but expecting more from employees, Work-Life Balance a negative (Generation resolved this issue by creating a new "unpaid overtime" time code - Clueless), Great place for a Live to Work person, delta in salaries between Senior/Executive Leadership and the others increasing yearly, no retiree health care, no pension plan, continued reduction in health care benefits, "Ready-Fire-Aim" Management Style by Nuclear/Generation Leadership, respect for employees appears to be declining, Performance Appraisals are really a Populatiry Contest and no longer linked to "incentive pay", promotions based on "buddy system," less than adequate communications between the different groups in the company, modivation for arriving each day is declining, careful providing truthful answer to question as one may be listed as "not a team player" or "disgruntled,"

    Advice to Senior ManagementAddress Work-Life Balance for real, do not tout FirstEnergy Stadium at the same time one is reducing employee benefits and cutting jobs. Stop blaming Obama for everything and admit we are losing business due to low gas prices (we are in a competative market) and our choice not to improve plant pollution protection. One found the money to put name on FirstEnergy Stadium and increase CEO pay by 25% in 2013 so quit blaming everyone else for our poor business decisions. You are the Leaders - LEAD and earn your pay.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Business Analyst

    Business Analyst (Former Employee) Akron, OH

    ProsAverage Pay, good place to get experience but not a place to get paid or have a career.

    ConsAverage Pay, expensive benefits, poor management from top to bottom with a selfish greedy CEO that is on his way out due to retirement. A company that is positioning itself to be bought out.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Co-workers seem like friends and family

    Anonymous Employee (Current Employee) Williamsport, MD

    ProsIt's a very friendly work environment. Everyone works together to achieve common goals. Safety is taken VERY seriously. A high level of trust and responsibility is given to all employees when it comes to decision making. I truly enjoy my job and look forward to beginning each day.

    ConsBeing an electric utility, storms will hit and when they do, the entire company pulls together to get customers beck in service. All employees are given certain roles during storm restoration and most employees work 16-hour days until restoration of service to customers is complete. Depending upon the severity and location of the storm, employees may be required to travel away from home with no notice. Length of out-of-town stay may range from a few days to a few weeks. Once again, this is just the nature of working for an electric utility. But, some people may see this as a con.

    Advice to Senior ManagementTo encourage more employees to participate in the HDHP, the company should reinstate the HSA contribution. Consider 401K matching of 6% instead of 4%.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    OK Place to Work - Business Analyst

    Business Analyst (Current Employee) Akron, OH

    ProsThe company has a nice pension plan, which they are replacing with a 401K style approach for new hires. The company has many experienced leaders who will help if asked.

    ConsThe company is constantly announcing layoffs. Upward mobility is limited for the unconnected. Easy to get lost in the shuffle with so many employees. Training documentation is limited.

    Advice to Senior ManagementDevelop standards for training documentation. Employees are expected to pick up concepts without any formal explanations.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Work/Life Balance
    • Comp & Benefits
    • Career Opportunities

     

    Wonderful Experience

    Anonymous Employee (Current Employee)

    ProsIt's a wonderful place to work. Coworkers are easy to get along with very positive atmosphere

    ConsIs don't have any cons

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    A job for the self motivated

    Meter Reader (Former Employee) Elyria, OH

    ProsDecent salary, room for growth inside the company. Solid Benefits. Great team of people. Strong emphasis on safety.

    ConsPhysically very demanding. Not a lot of training. A lot of potential hazards to do with on a daily basis.

    Advice to Senior ManagementMore time following a veteran reader. Less time in the classroom training and more in field training.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Life at First Energy call center

    Customer Service Representative (Former Employee) Akron, OH

    ProsManagement realizes what a difficult job customer service reps have. There is an excellent management team at the customer service center.

    ConsThe biggest complaint would be having to be available for up to 16 hours at a stretch during storms and outages. The reps can't tell the customers anything more than what's available online or on automated voice messaging when outages occur during the night and off hours.

    Advice to Senior ManagementShare positive comments with customer service representatives more often, not just negative feedback. Also, please do not monitor every single second of the day for phone reps as it is a very stressful job without having that added. Responsible reps are going to do their job whether or not they're being scrutinized every waking moment.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    A good company if the Feds don't drive electrical utilities into the ground.

    Safety Representative (Current Employee) Akron, OH

    ProsGood benefits which still include decent healthcare, pension and 401k. Vacation standard amongst piers. Depending on the office area, the environment is easy to work in.

    ConsGovernmental regulation of coal and clean air laws that the EPA admits won't affect carbon emissions would cost utilities billions to enact or they close plants. Business units often have redundant departments

    Advice to Senior ManagementBetter support professional development and certification maintenance.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Great if you are in need of employment and don't mind working long-term temp.

    Customer Service Representative (Former Employee) Reading, PA

    ProsExcellent training program - 8 weeks. Decent pay through temp service. Employee appreciation days (they had an ice cream truck come one time and gave everyone a small cone).

    ConsNo benefits due to coming in through temp service. Told you would be hired within 3 - 6 months. Worked a year and then had contract extended. Need to work whatever hours they give you and mandatory overtime including weekends when there are outages. Not allowed to take any time off even if you have the flu when you are working as a temp. High stress...calls are monitored, reviewed, and graded. Need to be available to take calls at all times when not on given break or it counts against you. You can't even take a restroom break outside of your scheduled breaks or your stats will go in the red. Meet with supervisor to listen to calls and get coached on how to handle differently (can be a pro and a con).

    Yes, I would recommend this company to a friend

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