FirstEnergy Reviews

Updated August 5, 2014
Updated August 5, 2014
105 Reviews

3.2
105 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
FirstEnergy President, CEO and Director Anthony J. Alexander
Anthony J. Alexander
62 Ratings

Review Highlights

Pros
  • Good pay, fairly good benefits, a lot of good people (in 8 reviews)

  • Offered good pay compared to other call centers in the area (in 6 reviews)


Cons
  • Long hours -- there is no work/life balance (in 6 reviews)

  • upper management is disconnected from the day to day operations (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Life at First Energy call center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Akron, OH
    Former Employee - Customer Service Representative in Akron, OH

    I worked at FirstEnergy full-time for more than 3 years

    Pros

    Management realizes what a difficult job customer service reps have. There is an excellent management team at the customer service center.

    Cons

    The biggest complaint would be having to be available for up to 16 hours at a stretch during storms and outages. The reps can't tell the customers anything more than what's available online or on automated voice messaging when outages occur during the night and off hours.

    Advice to ManagementAdvice

    Share positive comments with customer service representatives more often, not just negative feedback. Also, please do not monitor every single second of the day for phone reps as it is a very stressful job without having that added. Responsible reps are going to do their job whether or not they're being scrutinized every waking moment.

    Recommends
  2.  

    A good company if the Feds don't drive electrical utilities into the ground.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Safety Representative  in  Akron, OH
    Current Employee - Safety Representative in Akron, OH

    I have been working at FirstEnergy full-time for more than 8 years

    Pros

    Good benefits which still include decent healthcare, pension and 401k. Vacation standard amongst piers. Depending on the office area, the environment is easy to work in.

    Cons

    Governmental regulation of coal and clean air laws that the EPA admits won't affect carbon emissions would cost utilities billions to enact or they close plants. Business units often have redundant departments

    Advice to ManagementAdvice

    Better support professional development and certification maintenance.

    Recommends
    Negative Outlook
    Approves of CEO
  3. 2 people found this helpful  

    A good place to work

    Former Employee - Manager  in  Akron, OH
    Former Employee - Manager in Akron, OH

    I worked at FirstEnergy full-time for more than 10 years

    Pros

    Good pay and benefits, no pressure to work overtime, good sense of work life balance and normally promote from within

    Cons

    Too much emphasis on who you know as opposed to what you know. Not the easiest place to get integrated into the culture for experienced personnel

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  5.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FirstEnergy full-time

    Pros

    Caring management, great coworkers, nice environment

    Cons

    Old-school mentality when it comes to promoting and developing young talent

    Recommends
    Neutral Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Overall good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at FirstEnergy full-time for more than a year

    Pros

    The people. Some of the nicest I've worked with.

    Cons

    A slow moving, boys club. Seemed like everyone in leadership went to college together. Not a company quick to pick up on new innovative ideas or concepts. If you want to sit back and coast, this could be the place for you.

    Advice to ManagementAdvice

    Get engaged!

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Busy, but rewarding...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst II  in  Brecksville, OH
    Former Employee - Business Analyst II in Brecksville, OH

    I worked at FirstEnergy full-time for more than 8 years

    Pros

    I was proud too be a part of a solid company from the beginning. I really liked the wide range of responsibilities I carried my whole time there. Being surrounded by people that had 20+ years service was a good way to learn about the company and how I would be able to help. I was allowed to improve how things were being done for the good of the department.

    Cons

    FirstEnergy has spent the last few years learning that they are not good at making adjustments due to the market. That has made it very difficult to succeed with the company.

    Advice to ManagementAdvice

    I would suggest that management looks more into the future when making decisions...and more important, speak with their subordinates to guarantee that they are working on an actual issue. Too many decisions made from things that really had no bearing on the company as a whole.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8. 1 person found this helpful  

    FirstEnergy can offer real opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst  in  Akron, OH
    Current Employee - Business Analyst in Akron, OH

    I have been working at FirstEnergy full-time for more than 10 years

    Pros

    I've worked with and learned from a lot of great and talented people. Opportunities for exposure to other departments, job responsibilities are available.

    Cons

    Somewhat unpredictable due to the nature of the utility industry. Periodic restructuring, reorganization is not uncommon.
    Company is pretty conservative, again that is found a lot w/in the industry.

    Advice to ManagementAdvice

    Respect everyone, not just those who are "connected."

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Good environment. Very good benefits. Great people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Staff Business Analyst  in  Akron, OH
    Former Employee - Staff Business Analyst in Akron, OH

    I worked at FirstEnergy full-time for more than 10 years

    Pros

    Great people. Interesting, dynamic industry.

    Cons

    Nepotism runs rampant. More focused on pleasing Wall Street than employees or customers.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Very Professional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FirstEnergy full-time

    Pros

    Current department and leadership are top notch - very welcoming and offer up help if needed!

    Cons

    Compensation is below average based on research

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Excellent management, but slow-moving, risk-averse business and industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Technical Specialist  in  Akron, OH
    Former Employee - IT Technical Specialist in Akron, OH

    I worked at FirstEnergy full-time for more than 3 years

    Pros

    They hire top-notch people so you will almost always work with others who are talented and motivated. Most groups are excellent at managing complex projects and there is almost nothing that intimidates the leaders who have navigated difficult things in the past. Pay is competitive and there are typically good opportunities for motivated people to advance.

    Cons

    Its a place where the focus is literally keeping the lights on. You're not likely to be at the bleeding edge of any discipline while working at FE. It's primarily about risk management and choosing the solution that solves the problem with the lowest potential impact. The company itself has a more traditional culture, although some groups are trying to change that and are accepting of more flexible and contemporary policies and management styles. Still, it can be a bit stifling at times and the general practice is to follow what has worked in the past rather than try something completely new.

    Advice to ManagementAdvice

    This is a well managed company. I almost never encountered a leader that didn't have a great deal of knowledge, experience, and insight to offer. Most managers are generally good to work with and for. It's rare to find someone who's not cut out for their role as a leader. The only advice I would have is to make sure to keep talented employees engaged in challenging work and offer them the opportunity to continually expand their roles and responsibilities.

    Recommends
    Neutral Outlook
    Approves of CEO

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