FirstEnergy Reviews

Updated June 25, 2015
124 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset

124 Employee Reviews

Sort: Popular Rating Date
  1. Good Place to Work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Akron, OH
    Current Employee - Anonymous Employee in Akron, OH

    I have been working at FirstEnergy full-time (More than 8 years)

    Neutral Outlook
    Neutral Outlook

    Pros

    Good benefits and decent pay. Some areas of expertise (salary) have an easier path for promotion than others.

    Cons

    Coal powered energy taking a beating from the Federal Government.


  2. Nuclear Operator in Training

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Nuclear Operator In Training in Shippingport, PA
    Current Employee - Nuclear Operator In Training in Shippingport, PA

    I have been working at FirstEnergy full-time (Less than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    A lot of money with the amount of overtime. Good benefits and employee compensation

    Cons

    Work a lot of hours on shift work. Hard to balance life and work


  3. Helpful (1)

    Customer accounting associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Accounting Associate in Akron, OH
    Current Employee - Customer Accounting Associate in Akron, OH

    I have been working at FirstEnergy (More than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great opportunities, job security, annual raises, yearly bonuses , paid vacation, decent 401 match..good people..

    Cons

    Corporate America..anytime positions open up, you have a lot of competition

    Advice to Management

    Seems management is ok.. It attract seems they are in your side..


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Good Place To Work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inspector in Perry, OH
    Current Employee - Inspector in Perry, OH

    I have been working at FirstEnergy

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good Pay, and relaxed environment.

    Cons

    Nuclear Industry Aging and don't know how long it will be around for.


  6. Customer service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Akron, OH
    Former Employee - Customer Service Representative in Akron, OH

    I worked at FirstEnergy full-time (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Great work hours and benefits

    Cons

    Not flexible when scheduling earned vacation pay

    Advice to Management

    Allow your employees to take the vacation time they want and not just what suits you. Especially if the request was given 6 weeks in advance!


  7. OH lineman

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FirstEnergy

    Pros

    Good benefits , work outdoors, great pay and challenging.

    Cons

    Very dangerous, work at all time of day or night in good or bad weather.


  8. Decent place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FirstEnergy full-time

    Recommends
    Negative Outlook
    Disapproves of CEO
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    Hardwork but meaningful and very practical

    Cons

    Some company practices can inhibit work from being performed.


  9. Co-workers seem like friends and family

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Williamsport, MD
    Current Employee - Anonymous Employee in Williamsport, MD

    I have been working at FirstEnergy full-time (More than 10 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    It's a very friendly work environment. Everyone works together to achieve common goals. Safety is taken VERY seriously. A high level of trust and responsibility is given to all employees when it comes to decision making. I truly enjoy my job and look forward to beginning each day.

    Cons

    Being an electric utility, storms will hit and when they do, the entire company pulls together to get customers beck in service. All employees are given certain roles during storm restoration and most employees work 16-hour days until restoration of service to customers is complete. Depending upon the severity and location of the storm, employees may be required to travel away from home with no notice. Length of out-of-town stay may range from a few days to a few weeks. Once again, this is just the nature of working for an electric utility. But, some people may see this as a con.

    Advice to Management

    To encourage more employees to participate in the HDHP, the company should reinstate the HSA contribution. Consider 401K matching of 6% instead of 4%.


  10. Helpful (1)

    Life at First Energy call center

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Akron, OH
    Former Employee - Customer Service Representative in Akron, OH

    I worked at FirstEnergy full-time (More than 3 years)

    Recommends
    Recommends

    Pros

    Management realizes what a difficult job customer service reps have. There is an excellent management team at the customer service center.

    Cons

    The biggest complaint would be having to be available for up to 16 hours at a stretch during storms and outages. The reps can't tell the customers anything more than what's available online or on automated voice messaging when outages occur during the night and off hours.

    Advice to Management

    Share positive comments with customer service representatives more often, not just negative feedback. Also, please do not monitor every single second of the day for phone reps as it is a very stressful job without having that added. Responsible reps are going to do their job whether or not they're being scrutinized every waking moment.


  11. A good company if the Feds don't drive electrical utilities into the ground.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Safety Representative in Akron, OH
    Current Employee - Safety Representative in Akron, OH

    I have been working at FirstEnergy full-time (More than 8 years)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Good benefits which still include decent healthcare, pension and 401k. Vacation standard amongst piers. Depending on the office area, the environment is easy to work in.

    Cons

    Governmental regulation of coal and clean air laws that the EPA admits won't affect carbon emissions would cost utilities billions to enact or they close plants. Business units often have redundant departments

    Advice to Management

    Better support professional development and certification maintenance.



Showing 124 of 134 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.