FirstEnergy Reviews

Updated March 26, 2015
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Employee Reviews

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  1. Co-workers seem like friends and family

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Williamsport, MD
    Current Employee - Anonymous Employee in Williamsport, MD

    I have been working at FirstEnergy full-time (more than 10 years)

    Pros

    It's a very friendly work environment. Everyone works together to achieve common goals. Safety is taken VERY seriously. A high level of trust and responsibility is given to all employees when it comes to decision making. I truly enjoy my job and look forward to beginning each day.

    Cons

    Being an electric utility, storms will hit and when they do, the entire company pulls together to get customers beck in service. All employees are given certain roles during storm restoration and most employees work 16-hour days until restoration of service to customers is complete. Depending upon the severity and location of the storm, employees may be required to travel away from home with no notice. Length of out-of-town stay may range from a few days to a few weeks. Once again, this is just the nature of working for an electric utility. But, some people may see this as a con.

    Advice to ManagementAdvice

    To encourage more employees to participate in the HDHP, the company should reinstate the HSA contribution. Consider 401K matching of 6% instead of 4%.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful

    OK Place to Work - Business Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst in Akron, OH
    Current Employee - Business Analyst in Akron, OH

    I have been working at FirstEnergy full-time (more than 5 years)

    Pros

    The company has a nice pension plan, which they are replacing with a 401K style approach for new hires. The company has many experienced leaders who will help if asked.

    Cons

    The company is constantly announcing layoffs. Upward mobility is limited for the unconnected. Easy to get lost in the shuffle with so many employees. Training documentation is limited.

    Advice to ManagementAdvice

    Develop standards for training documentation. Employees are expected to pick up concepts without any formal explanations.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful

    Culutre and Benefits have Steadily Declined in Recent Years while Executives Benefit Greatly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Nuclear Specialist in Port Clinton, OH
    Current Employee - Senior Nuclear Specialist in Port Clinton, OH

    I have been working at FirstEnergy full-time (more than 10 years)

    Pros

    Pay check to pay the bills. Still have health care. Buildings have a roof, four walls and a floor.

    Cons

    Raises for majority of employees less than inflation (buying power is decreasing for most), reducing manpower but expecting more from employees, Work-Life Balance a negative (Generation resolved this issue by creating a new "unpaid overtime" time code - Clueless), Great place for a Live to Work person, delta in salaries between Senior/Executive Leadership and the others increasing yearly, no retiree health care, no pension plan, continued reduction in health care benefits, "Ready-Fire-Aim" Management Style by Nuclear/Generation Leadership, respect for employees appears to be declining, Performance Appraisals are really a Populatiry Contest and no longer linked to "incentive pay", promotions based on "buddy system," less than adequate communications between the different groups in the company, modivation for arriving each day is declining, careful providing truthful answer to question as one may be listed as "not a team player" or "disgruntled,"

    Advice to ManagementAdvice

    Address Work-Life Balance for real, do not tout FirstEnergy Stadium at the same time one is reducing employee benefits and cutting jobs. Stop blaming Obama for everything and admit we are losing business due to low gas prices (we are in a competative market) and our choice not to improve plant pollution protection. One found the money to put name on FirstEnergy Stadium and increase CEO pay by 25% in 2013 so quit blaming everyone else for our poor business decisions. You are the Leaders - LEAD and earn your pay.

    Doesn't Recommend
    Disapproves of CEO
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  5. Wonderful Experience

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Current Contractor - Anonymous Contractor
    Current Contractor - Anonymous Contractor

    I have been working at FirstEnergy as a contractor (less than a year)

    Pros

    It's a wonderful place to work. Coworkers are easy to get along with very positive atmosphere

    Cons

    Is don't have any cons

  6. 1 person found this helpful

    Life at First Energy call center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Akron, OH
    Former Employee - Customer Service Representative in Akron, OH

    I worked at FirstEnergy full-time (more than 3 years)

    Pros

    Management realizes what a difficult job customer service reps have. There is an excellent management team at the customer service center.

    Cons

    The biggest complaint would be having to be available for up to 16 hours at a stretch during storms and outages. The reps can't tell the customers anything more than what's available online or on automated voice messaging when outages occur during the night and off hours.

    Advice to ManagementAdvice

    Share positive comments with customer service representatives more often, not just negative feedback. Also, please do not monitor every single second of the day for phone reps as it is a very stressful job without having that added. Responsible reps are going to do their job whether or not they're being scrutinized every waking moment.

    Recommends
  7. A job for the self motivated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Meter Reader in Elyria, OH
    Former Contractor - Meter Reader in Elyria, OH

    I worked at FirstEnergy as a contractor (less than a year)

    Pros

    Decent salary, room for growth inside the company. Solid Benefits. Great team of people. Strong emphasis on safety.

    Cons

    Physically very demanding. Not a lot of training. A lot of potential hazards to do with on a daily basis.

    Advice to ManagementAdvice

    More time following a veteran reader. Less time in the classroom training and more in field training.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. A good company if the Feds don't drive electrical utilities into the ground.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Safety Representative in Akron, OH
    Current Employee - Safety Representative in Akron, OH

    I have been working at FirstEnergy full-time (more than 8 years)

    Pros

    Good benefits which still include decent healthcare, pension and 401k. Vacation standard amongst piers. Depending on the office area, the environment is easy to work in.

    Cons

    Governmental regulation of coal and clean air laws that the EPA admits won't affect carbon emissions would cost utilities billions to enact or they close plants. Business units often have redundant departments

    Advice to ManagementAdvice

    Better support professional development and certification maintenance.

    Recommends
    Negative Outlook
    Approves of CEO
  9. Great if you are in need of employment and don't mind working long-term temp.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Customer Service Representative in Reading, PA
    Former Contractor - Customer Service Representative in Reading, PA

    I worked at FirstEnergy as a contractor (more than a year)

    Pros

    Excellent training program - 8 weeks. Decent pay through temp service. Employee appreciation days (they had an ice cream truck come one time and gave everyone a small cone).

    Cons

    No benefits due to coming in through temp service. Told you would be hired within 3 - 6 months. Worked a year and then had contract extended. Need to work whatever hours they give you and mandatory overtime including weekends when there are outages. Not allowed to take any time off even if you have the flu when you are working as a temp. High stress...calls are monitored, reviewed, and graded. Need to be available to take calls at all times when not on given break or it counts against you. You can't even take a restroom break outside of your scheduled breaks or your stats will go in the red. Meet with supervisor to listen to calls and get coached on how to handle differently (can be a pro and a con).

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. Pays the bills but it sucks the life out of you.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FirstEnergy

    Pros

    Good people for the most part,

    Cons

    The organization as a whole

    Advice to ManagementAdvice

    Fire people who are deserving, keeping them around makes other less satisfied with their jobs

    Recommends
    Neutral Outlook
    Disapproves of CEO
  11. 3 people found this helpful

    A good place to work

    Former Employee - Manager in Akron, OH
    Former Employee - Manager in Akron, OH

    I worked at FirstEnergy full-time (more than 10 years)

    Pros

    Good pay and benefits, no pressure to work overtime, good sense of work life balance and normally promote from within

    Cons

    Too much emphasis on who you know as opposed to what you know. Not the easiest place to get integrated into the culture for experienced personnel

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