FirstEnergy

  www.firstenergycorp.com
  www.firstenergycorp.com
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FirstEnergy Reviews

Updated September 12, 2014
Updated September 12, 2014
107 Reviews
3.2
107 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
FirstEnergy President, CEO and Director Anthony J. Alexander
Anthony J. Alexander
64 Ratings

Review Highlights

Pros
  • Good pay, fairly good benefits, a lot of good people (in 8 reviews)

  • Offered good pay compared to other call centers in the area (in 6 reviews)


Cons
  • Long hours -- there is no work/life balance (in 6 reviews)

  • upper management is disconnected from the day to day operations (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Ok Company, no growth potential

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Energy Delivery Utilities  in  Akron, OH
    Current Employee - Energy Delivery Utilities in Akron, OH

    I have been working at FirstEnergy full-time for more than 5 years

    Pros

    Great co-workers, clean facilities, 10 operating companies. If you are ok with just staying where you are and not advancing at all into a different department or to management it is a reasonable place to work. Fairly consistent.

    Cons

    No room for growth, no promotions, mediocre salary. If you would like to move up in your position this is not the place for you. Be prepared to stay where you are for a very long time. First Energy is always in a budget crisis and it always effects everyone except senior leadership and above. You cannot say no to storm work. Even in the event of family emergency. I was told my job would be in jeopardy when I turned down outage work. Outages could last 16 - 20 days straight of working 16 hour shifts. No rotations or days off during storm mode.

    Advice to ManagementAdvice

    Hire within, stop promoting your friends, quit treating employees as if they are disposable, understand life/work balance other than your own.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Constant layoffs = increasing workload

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst  in  Akron, OH
    Former Employee - Business Analyst in Akron, OH

    I worked at FirstEnergy full-time for more than 3 years

    Pros

    Worked with fun people; had the opportunity to work with many different departments on projects

    Cons

    Constant cycle of lots of hiring then a lot of layoffs; no work/life balance - expected to work late/weekends to get the job done; not sufficient customer systems for the number of customers expected to be able to manage

    Advice to ManagementAdvice

    Spend some time getting to know the lower jobs to see what really goes on

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3.  

    Underwhelmed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Accountant  in  Akron, OH
    Current Employee - Accountant in Akron, OH

    I have been working at FirstEnergy full-time for more than a year

    Pros

    Salaries are similar to other companies.

    Cons

    There is little chance of advancement.

    Advice to ManagementAdvice

    Respect all employees

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Excellent management, but slow-moving, risk-averse business and industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Technical Specialist  in  Akron, OH
    Former Employee - IT Technical Specialist in Akron, OH

    I worked at FirstEnergy full-time for more than 3 years

    Pros

    They hire top-notch people so you will almost always work with others who are talented and motivated. Most groups are excellent at managing complex projects and there is almost nothing that intimidates the leaders who have navigated difficult things in the past. Pay is competitive and there are typically good opportunities for motivated people to advance.

    Cons

    Its a place where the focus is literally keeping the lights on. You're not likely to be at the bleeding edge of any discipline while working at FE. It's primarily about risk management and choosing the solution that solves the problem with the lowest potential impact. The company itself has a more traditional culture, although some groups are trying to change that and are accepting of more flexible and contemporary policies and management styles. Still, it can be a bit stifling at times and the general practice is to follow what has worked in the past rather than try something completely new.

    Advice to ManagementAdvice

    This is a well managed company. I almost never encountered a leader that didn't have a great deal of knowledge, experience, and insight to offer. Most managers are generally good to work with and for. It's rare to find someone who's not cut out for their role as a leader. The only advice I would have is to make sure to keep talented employees engaged in challenging work and offer them the opportunity to continually expand their roles and responsibilities.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    An interesting Career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Control Room Operator-Drum/Rovering Operator  in  Cleveland, OH
    Former Employee - Control Room Operator-Drum/Rovering Operator in Cleveland, OH

    I worked at FirstEnergy full-time for more than 10 years

    Pros

    Good people that I worked with. Interesting work that a lot of people would not understand and unusual circumstances. I am now retired.

    Cons

    The biggest Con was working rotating shifts, changing shifts every seven days, working weekends, and holidays.

    Advice to ManagementAdvice

    Listen and respect the people that work for you. There experience speaks volumes.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    I have been told I am a valuable asset to the company and have alot of potential.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FirstEnergy full-time for more than 10 years

    Pros

    Benefits are good, Work environment is good, coworkers always ask for my input.

    Cons

    Upper Management does not engage employees to have a voice into the success of the company as a whole

    Advice to ManagementAdvice

    Why are the Rules of Engagement not being used to have an open dialog with employee across the company

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    First Energy Shows its Age in its Technology

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Nuclear Engineer II  in  Shippingport, PA
    Former Employee - Nuclear Engineer II in Shippingport, PA

    I worked at FirstEnergy full-time for more than a year

    Pros

    They have an inviting group of workers. They are very willing to mentor or take you under their wing to show you what is what.

    Cons

    Dated technology makes completed job assignments difficult. You need to know who to talk to in order to get the information you might need to start/finish a task. Their FileNet system is dated and the search function provides less results depending on how you enter the text. All drawings, calculations, information is not available on FileNet requiring you to search through aperture cards or film reels to find drawings or calculations.

    Advice to ManagementAdvice

    Advance with the times and the generation you are about to hire. They are a generation of information being at their fingertips and become easily discouraged when they have to sort through files/paperwork for information. Listen to the complaints of current employees and do what you can to keep them aboard.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9.  

    Great place to work

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at FirstEnergy

    Pros

    Great people, great team environment

    Cons

    Employees have to pay high insurance premiums

  10.  

    Customer Service Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Reading, PA
    Former Employee - Customer Service Representative in Reading, PA

    I worked at FirstEnergy full-time for more than a year

    Pros

    OT available, Supportive co-workers, Decent benefits (once you're hired), Pension, decent pay for a call center.

    Cons

    Terrible management, micro-management, Unrealistic stats expected, No flexibility, Highest turnover I've ever seen-you honestly feel like you work in a sweat shop. Don't work here unless you desperately need income and you don't plan to stay for more than a few months. You'll work late at night, weekends, early mornings if there are any kind of outages. (And there always are because FE has grown so large that they can't feasibly take care of their equipment). On-call weeks, be prepared to work holidays if there are outages as well. You can't bid out of the call center until after two years. You can't leave at the end of your shift until all calls are clear. You are told when to take your 2 -15 min breaks and your 30 min break. often times the bathroom is full or closed for cleaning so you generally get stuck not going. Angry customers on phone complaining about their bill, costs, lack of service with equipment and long call waits.

    Advice to ManagementAdvice

    Be realistic when training new hires. All we heard was how wonderful the company is. Nothing was mentioned that it would be very difficult to obtain stats required. Our class of 25 had 8 left after six months and one left after 2 years.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Regulatory Compliance is the main goal at this company location

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at FirstEnergy

    Pros

    Relatively high local job security

    Cons

    Lack of local leadership
    Bare bones funding

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