FirstEnergy

  www.firstenergycorp.com
  www.firstenergycorp.com

FirstEnergy Reviews

Updated December 11, 2014
Updated December 11, 2014
113 Reviews
3.1
113 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
FirstEnergy President, CEO and Director Anthony J. Alexander
Anthony J. Alexander
66 Ratings

Review Highlights

Pros
  • Good pay, fairly good benefits, a lot of good people (in 8 reviews)

  • Good benefits which still include decent healthcare, pension and 401k (in 6 reviews)


Cons
  • Long hours -- there is no work/life balance (in 6 reviews)

  • Upper management is a confusing chain with VPs reporting to Presdents that reported to VPs (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    I have been told I am a valuable asset to the company and have alot of potential.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FirstEnergy full-time (more than 10 years)

    Pros

    Benefits are good, Work environment is good, coworkers always ask for my input.

    Cons

    Upper Management does not engage employees to have a voice into the success of the company as a whole

    Advice to ManagementAdvice

    Why are the Rules of Engagement not being used to have an open dialog with employee across the company

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    First Energy Shows its Age in its Technology

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Nuclear Engineer II in Shippingport, PA
    Former Employee - Nuclear Engineer II in Shippingport, PA

    I worked at FirstEnergy full-time (more than an year)

    Pros

    They have an inviting group of workers. They are very willing to mentor or take you under their wing to show you what is what.

    Cons

    Dated technology makes completed job assignments difficult. You need to know who to talk to in order to get the information you might need to start/finish a task. Their FileNet system is dated and the search function provides less results depending on how you enter the text. All drawings, calculations, information is not available on FileNet requiring you to search through aperture cards or film reels to find drawings or calculations.

    Advice to ManagementAdvice

    Advance with the times and the generation you are about to hire. They are a generation of information being at their fingertips and become easily discouraged when they have to sort through files/paperwork for information. Listen to the complaints of current employees and do what you can to keep them aboard.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3.  

    An interesting Career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Control Room Operator-Drum/Rovering Operator in Cleveland, OH
    Former Employee - Control Room Operator-Drum/Rovering Operator in Cleveland, OH

    I worked at FirstEnergy full-time (more than 10 years)

    Pros

    Good people that I worked with. Interesting work that a lot of people would not understand and unusual circumstances. I am now retired.

    Cons

    The biggest Con was working rotating shifts, changing shifts every seven days, working weekends, and holidays.

    Advice to ManagementAdvice

    Listen and respect the people that work for you. There experience speaks volumes.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Great place to work

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at FirstEnergy

    Pros

    Great people, great team environment

    Cons

    Employees have to pay high insurance premiums

  6.  

    Customer Service Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Reading, PA
    Former Employee - Customer Service Representative in Reading, PA

    I worked at FirstEnergy full-time (more than an year)

    Pros

    OT available, Supportive co-workers, Decent benefits (once you're hired), Pension, decent pay for a call center.

    Cons

    Terrible management, micro-management, Unrealistic stats expected, No flexibility, Highest turnover I've ever seen-you honestly feel like you work in a sweat shop. Don't work here unless you desperately need income and you don't plan to stay for more than a few months. You'll work late at night, weekends, early mornings if there are any kind of outages. (And there always are because FE has grown so large that they can't feasibly take care of their equipment). On-call weeks, be prepared to work holidays if there are outages as well. You can't bid out of the call center until after two years. You can't leave at the end of your shift until all calls are clear. You are told when to take your 2 -15 min breaks and your 30 min break. often times the bathroom is full or closed for cleaning so you generally get stuck not going. Angry customers on phone complaining about their bill, costs, lack of service with equipment and long call waits.

    Advice to ManagementAdvice

    Be realistic when training new hires. All we heard was how wonderful the company is. Nothing was mentioned that it would be very difficult to obtain stats required. Our class of 25 had 8 left after six months and one left after 2 years.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Regulatory Compliance is the main goal at this company location

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at FirstEnergy

    Pros

    Relatively high local job security

    Cons

    Lack of local leadership
    Bare bones funding

  8.  

    Constant Change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor in Akron, OH
    Current Employee - Supervisor in Akron, OH

    I have been working at FirstEnergy full-time (more than 3 years)

    Pros

    They are very business focused, particularly on the bottom line. Pay is very competitive and in some field locations, particularly in Energy Delivery and Generation, provide some of the best jobs in the area.

    Cons

    On the corporate support end, decisions are often short-sighted, eliminating experienced personnel vs. newer hires. Some areas of the company have no job security.

    Advice to ManagementAdvice

    Employees are a valuable resource - do everything to keep them. Keep hiring at a flexible point so that continual expansions and contractions (aka layoffs) do not need to occur.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Inexperienced managers, bad decision-making by Sr. Mgmt, declining benefits, layoffs at least once per year.. (sigh)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Akron, OH
    Current Employee - Manager in Akron, OH

    I have been working at FirstEnergy full-time (more than 8 years)

    Pros

    Pay is generally very good and bonuses (when the company does well). There are a lot of dedicated employees willing to do what it takes to get work done. There is a strong respect for safety inbedded in the culture. Good human resource support to employees, but they are limited in what they can do to make changes.

    Cons

    Employees are overworked, stressed out with no light at the end of the tunnel. Benefit offerings have eroded to the point that we are below market. It is hard to attract good talent to fill jobs, because prospects have heard about the lack of work/life balance and unreasonable expectations of their employees. Sr. Management lacks the ability to articulate strategy to the employees and chose to hide instead of actively communicating and soliciting feedback. Ethics and morals are non-existent for some of the most senior leaders and the company lawyers finds creative ways to cover up their indiscretions. The severe lack of accountability for leadership is nauseating and creates engagement issues for all employees. There is way too much lip service paid to employees about how management is going to make things better, get additional resources, help to reduce work & hours, but all talk and no action! Management takes a class called "How to blow smoke up your employee's butts" once they accept their job offer.

    Advice to ManagementAdvice

    Get your heads out of the sand...wake up and smell the coffee... all the good people are leaving voluntarily because you fail to implement needed changes to encourage them to stay. We need some fresh faces on the Board too... big company operating like a mom & pop shop... not going to fly in this economy! Follow the rules of engagement YOU CREATED!! Lead by example and reward those employees who are willing to speak the unpopular opinion. It will be worth it!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Customer Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service in Akron, OH
    Current Employee - Customer Service in Akron, OH

    I have been working at FirstEnergy full-time (less than an year)

    Pros

    Training is provided, free meals occasionally provided, friendly staff to be working along side. Many supervisors are supportive.

    Cons

    Low pay to start as a contractor. Potential raise once hired in but doing so could take up to 12 months. The overtime hours are demanding as contractors, also. No PTO, vacations for benefits until once hired in.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Cutting Costs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Electrical Engineer in Fairmont, WV
    Former Employee - Electrical Engineer in Fairmont, WV

    I worked at FirstEnergy full-time (more than 3 years)

    Pros

    Nice office to work in. Had a good direct supervisor.

    Cons

    Upper management is a confusing chain with VPs reporting to Presdents that reported to VPs. Alot of politics and management at manager level was too hands off and removed from projects. Benefits of employees kept getting cut and right after they layed off some IT folks they bought the naming rights to the Cleveland Browns Stadium for a cool couple mil. Upper management does not care about employees or their workload, Many people have left and they rarely replace just distribute work to those who are still there.

    Advice to ManagementAdvice

    Trim the management and hire more productive workers. Too many chiefs not enough indians.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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