FirstEnergy
3.0 of 5 103 reviews
www.firstenergycorp.com Akron, OH 5000+ Employees

FirstEnergy Reviews in West Akron, OH

All Employees Current Employees Only

3.0 1 reviews

                             

100% Approve of the CEO

FirstEnergy President, CEO and Director Anthony J. Alexander

Anthony J. Alexander

(1 ratings)

100% of employees recommend this company to a friend
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    If you are able to give a lot of your personal time to your job, then this job would be great for you!

    Customer Service Associate (Current Employee)
    West Akron, OH

    ProsVery large company serving 6 different states, so there is definitely room for growth and job transfer if interested. Provides full comprehensive benefits package including company contributions to 401k, and tuition reimbursement. There is always work to do, a recession proof industry. Plenty of opportunity for overtime. Some departments offer 24 hour service availability and shift coverage.

    ConsCustomer service reps are REQUIRED to be on-call (24/7) for a total of 6 weeks out of each year. Start pay does not closely match the responsibilities of the position. High demand on personal time (even when NOT on call) if there is a major outage condition. Higher than normal turn-over in call center staffing. Monthly cost for benefits for a family is too expensive to acquire on pay offered.

    Advice to Senior ManagementIncrease start pay to assist in acquiring qualified candidates and aid in RETAINING existing employees. Try to offer a benefits package that is affordable based on pay being offered.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Glassdoor is your free inside look at FirstEnergy reviews and ratings in West Akron, OH — including employee satisfaction and approval rating for FirstEnergy CEO Anthony J. Alexander. All reviews posted anonymously by FirstEnergy employees.