- West Akron, OH
- Any Job Title
- Any Status
Good pay, fairly good benefits, a lot of good people (in 8 reviews)
Good benefits which still include decent healthcare, pension and 401k (in 6 reviews)
Long hours -- there is no work/life balance (in 6 reviews)
Upper Management does not engage employees to have a voice into the success of the company as a whole (in 6 reviews)
1 Employee ReviewsSort: Popular Rating Date
“If you are able to give a lot of your personal time to your job, then this job would be great for you! ”
- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
I have been working at FirstEnergy full-time (More than a year)RecommendsPositive OutlookApproves of CEORecommendsPositive OutlookApproves of CEO
Very large company serving 6 different states, so there is definitely room for growth and job transfer if interested. Provides full comprehensive benefits package including company contributions to 401k, and tuition reimbursement. There is always work to do, a recession proof industry. Plenty of opportunity for overtime. Some departments offer 24 hour service availability and shift coverage.
Customer service reps are REQUIRED to be on-call (24/7) for a total of 6 weeks out of each year. Start pay does not closely match the responsibilities of the position. High demand on personal time (even when NOT on call) if there is a major outage condition. Higher than normal turn-over in call center staffing. Monthly cost for benefits for a family is too expensive to acquire on pay offered.
Advice to Management
Increase start pay to assist in acquiring qualified candidates and aid in RETAINING existing employees. Try to offer a benefits package that is affordable based on pay being offered.