FirstEnergy

  www.firstenergycorp.com
  www.firstenergycorp.com
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FirstEnergy Reviews in West Akron, OH

107 Reviews
3.3
107 Reviews
Rating Trends

Recommend to a friend
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FirstEnergy President, CEO and Director Anthony J. Alexander
Anthony J. Alexander
64 Ratings

Review Highlights

Pros
  • Good pay, fairly good benefits, a lot of good people (in 8 reviews)

  • Offered good pay compared to other call centers in the area (in 6 reviews)


Cons
  • Long hours -- there is no work/life balance (in 6 reviews)

  • upper management is disconnected from the day to day operations (in 6 reviews)

More Highlights

1 Employee Reviews Back to all reviews

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  1.  

    If you are able to give a lot of your personal time to your job, then this job would be great for you!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Associate  in  West Akron, OH
    Current Employee - Customer Service Associate in West Akron, OH

    I have been working at FirstEnergy full-time for more than a year

    Pros

    Very large company serving 6 different states, so there is definitely room for growth and job transfer if interested. Provides full comprehensive benefits package including company contributions to 401k, and tuition reimbursement. There is always work to do, a recession proof industry. Plenty of opportunity for overtime. Some departments offer 24 hour service availability and shift coverage.

    Cons

    Customer service reps are REQUIRED to be on-call (24/7) for a total of 6 weeks out of each year. Start pay does not closely match the responsibilities of the position. High demand on personal time (even when NOT on call) if there is a major outage condition. Higher than normal turn-over in call center staffing. Monthly cost for benefits for a family is too expensive to acquire on pay offered.

    Advice to ManagementAdvice

    Increase start pay to assist in acquiring qualified candidates and aid in RETAINING existing employees. Try to offer a benefits package that is affordable based on pay being offered.

    Recommends
    Positive Outlook
    Approves of CEO

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