FirstGroup

  www.firstgroup.com
  www.firstgroup.com

FirstGroup Reviews

Updated November 30, 2014
Updated November 30, 2014
14 Reviews
2.8
14 Reviews
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FirstGroup Chief Executive Tim O’Toole
Tim O’Toole
6 Ratings

Employee Reviews

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  1.  

    New IT group

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - IT Manager in Cincinnati, OH
    Current Employee - IT Manager in Cincinnati, OH

    I have been working at FirstGroup

    Pros

    Location and salary. Company headed in the right direction.

    Cons

    Not an IT shop. Disorganized and do not know how to run IT.

    Advice to ManagementAdvice

    You are headed in the right direction by building your IT staff in Cincinnati. Keep it up.

  2.  

    No respect for employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Portfolio Director in Cincinnati, OH
    Current Employee - Portfolio Director in Cincinnati, OH

    I have been working at FirstGroup

    Pros

    Pay is comparable to market
    Location

    Cons

    No respect for employees
    Environment is in total chaos
    Contractors are taking over

    Advice to ManagementAdvice

    Better communication to the IT staff. There jobs and future are unknown. Senior management is completly removed from the day to day issues and concerns facing the employees.

    Doesn't Recommend
    No opinion of CEO
  3.  

    Redundancy at the drop of a hat

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Services in London, England (UK)
    Former Employee - Customer Services in London, England (UK)

    I worked at FirstGroup full-time (more than 10 years)

    Pros

    I cannot think of ant pros

    Cons

    Not really appreciated by management

    Advice to ManagementAdvice

    Treat your employees as an asset congratulate as well as discipline

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    9 years of Ups and Downs and hopefully in future more Ups than Downs.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Host in Leeds, England (UK)
    Current Employee - Customer Service Host in Leeds, England (UK)

    I have been working at FirstGroup part-time (more than 8 years)

    Pros

    Working for first group is a worthwhile career opportunity if you want to go places. The way forward is through transport in whatever vehicle you are using. There are a lot of people out there that want to get around on the bus or train and I would like to see that they do get to where they want to be when they want to be there. There are many opportunities in this company if you want to do well but if you just want to do your job then do your job well. There is always room for improvement in whatever job title you have. If you want to progress then take the offers that are available and you could be very surprised at what you can actually achieve if you put your mind to it.

    Cons

    There are a lot of challenges when working for First one of which is the shift patterns. They are not always compatible to your social life or child care issues but if you talk to your Managers they are usually quite happy to help you out and get you a better shift or your workmates can often help you out if they can. Not all work places have good Leaders but that can be said for all jobs in all walks of life. You have to learn to get on with other people in your work place as you are all there for the same "Aim". Working as a "Team" is the key word and if you have the right attitude in all that you do the customer will be very happy and we are all "Customers" when it all comes down to it. The biggest Challenge of all is to be part of a "Good working team".

    Advice to ManagementAdvice

    I understand that big companies like First are trying all the time to make money but please do not do this at the expense of some ones life. Getting them to do too many jobs in one is too stressful. Expecting the lower management to press the ground force to do better is not doing the "Moral" of the company any good. It is almost as if you couldn't care less about the people that work for you (that is the impression that I get). I know there are a lot of people that work in the company but we are human not just a number. Please listen to what the ground force workers have to say because you would be surprised by how many would like the company to run much better and improve performance in all aspects of the job. Just because they are not "management material" don't dispose of what they have to say. Many of us are here because we really enjoy what we are doing and want to improve and make First "Better Journeys for Life" for life.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Opportunities for progression if you are willing to move location.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at FirstGroup full-time (more than 8 years)

    Pros

    Can help with personal growth if willing to drive for it. Training available and work life balance good. Opportunities do arise for progression. Useful travel perks.

    Cons

    Although there are opportunities for progression it is likely you will need to move to get it. Continually changing structure leading to the loss of good people.

    Advice to ManagementAdvice

    Don't continually change direction in terms of structure.

    Recommends
    Approves of CEO
  7.  

    Overall have enjoyed working for first love the driving side of it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bus Driver in Southampton, England (UK)
    Current Employee - Bus Driver in Southampton, England (UK)

    I have been working at FirstGroup full-time (more than 3 years)

    Pros

    Salary is good and great colleagues.

    The training programme very thorough for all bus drivers and safety is a big area concentrated on. After the initial driver training and you have passed your exams and driving test more training is underway with your learning of the routes and use of the ticket machines with a buddy driver who sees you through this period until they feel you are ready to go solo.

    Cons

    Working and dealing with the public is always difficult in any situation and this is no different. Having said that most of the public you deal with are very polite courteous and appreciative.
    Some of the driving stints are now longer and breaks seem to get shorter,

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Demoralising

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FirstGroup

    Pros

    Benefits like free travel on buses and discounted travel on trains.

    Cons

    Working too many consecutive days on rota system.

    Advice to ManagementAdvice

    Treat all employees the same.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    there ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bus Driver in Leeds, England (UK)
    Current Employee - Bus Driver in Leeds, England (UK)

    I have been working at FirstGroup full-time (more than 10 years)

    Pros

    I like been out there face to face with public

    Cons

    dealing with management as they change the rules all the time

    Advice to ManagementAdvice

    improve womens roles throught garages

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Awesome company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Revenue Control Officer in London, England (UK)
    Current Employee - Revenue Control Officer in London, England (UK)

    I have been working at FirstGroup full-time (more than an year)

    Pros

    A lot of development opportunities within the company. Great travel benefits. Secondment opportunities.

    Cons

    Training opportunities are narrow. You have to change departments and apply for other jobs within the company to develop career wise. Otherwise, it is difficult to develop by staying within the same department.

    Advice to ManagementAdvice

    More frequent face to face meeting with the front line staff to get actual feedback about the business and to know about improvement opportunities.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Its a good easy job that pays well if you can cope with the times.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bus Driver in Sheffield, England (UK)
    Former Employee - Bus Driver in Sheffield, England (UK)

    I worked at FirstGroup full-time (more than 3 years)

    Pros

    Good pay, good colleagues, travel benefits and improvement in buses in recent years

    Cons

    Hours but cant be helped.

    Advice to ManagementAdvice

    No advice after hearing improvements have been made! Pleased for those still there and certainly heading the right way after going backwards a few years ago.

    Recommends
    Positive Outlook
    Disapproves of CEO

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