FirstMerit

  www.firstmerit.com
  www.firstmerit.com

FirstMerit Reviews

Updated November 6, 2014
Updated November 6, 2014
40 Reviews
1.6
40 Reviews
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FirstMerit Chairman, President, and CEO Paul G. Greig
Paul G. Greig
24 Ratings

Employee Reviews

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  1.  

    Only work here if you're desperate for a job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FirstMerit full-time (more than 10 years)

    Pros

    A steady paycheck, coworkers are typically very nice people to see on a daily basis.

    Cons

    Compensation is on the low side, bordering on cheap. Raises, no matter how well you perform are limited to 1 or 2% annually, while the company touts how many straight quarters of profitability it has. The company constantly looks for ways to cut expenses, to the detriment & morale of employees Benefits are okay, but insurance costs are going up faster than the cost of living increases they dole out. Work there more than 5 years and you're probably LOSING money on the deal.

    Advice to ManagementAdvice

    Compensate the employees better. You've operated under the "you're lucky to still have a job" mindset too long. Once the job market opens up again, your best performers will bolt for greener pastures (or at least a different pasture since they've been alienated). Show your employees you value their contribution to all that profitability because it sure doesn't feel like it now.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    I enjoyed working here as a teller.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller in Canton, OH
    Former Employee - Teller in Canton, OH

    I worked at FirstMerit part-time (more than an year)

    Pros

    Friendly atmosphere, nice co-workers. Loved getting to know people in the community.

    Cons

    Standing for long times, needing to "sell" clients on investments

    Recommends
    Neutral Outlook
  3. 1 person found this helpful  

    Incompetent upper management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Manager in Detroit, MI
    Former Employee - Branch Manager in Detroit, MI

    I worked at FirstMerit full-time (more than an year)

    Pros

    Mostly good caring mid level people.

    Cons

    Awful high level execs who have their respective heads up their arse.

    Advice to ManagementAdvice

    Have a direction for your company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    It's a place to work, but not one you WANT to work at

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FirstMerit full-time (more than 3 years)

    Pros

    Little expectation to work more than 40 hours per week. A steady paycheck. Coworkers are typically wonderful people.

    Cons

    Upper management continues to cut expenses to the detriment of employees instead of figuring out ways to increase revenue. Raises are basically COLA (ex. food & energy of course) with no recognition for employees who go above & beyond. There is no motivation to go above & beyond. This is the only company where a manager apologized for the tiny raise (1%) the company "generously" authorized. The only company that also says you're getting a small raise, but it won't kick in until 3 or 4 months down the road.

    Advice to ManagementAdvice

    Keep your rank & file employees happy even if that means reporting less profit for the umpteenth quarter in a row. Little things like daily cleaning, company provided coffee, raises that actually keep up with increased living expenses.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Management Top Heavy and Uncaring

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Commercial Lender in Cleveland, OH
    Current Employee - Commercial Lender in Cleveland, OH

    I have been working at FirstMerit full-time (more than 10 years)

    Pros

    People who work there are top notch. Wide Product Range and Good Marketing

    Cons

    Top Management is out for itself. It has no concern for employees or customers. All they care about is profits. Heavy on Top Managers who create their own silos. Line People have no authority or decision making capabilities. They want you to be a robot.

    Advice to ManagementAdvice

    Understand you are still a small local bank and not the large bank they think they are. Eliminate some layers of unneeded management and decision making.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  7.  

    Workout Officer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Workout Officer in Akron, OH
    Former Employee - Workout Officer in Akron, OH

    I worked at FirstMerit full-time (more than 3 years)

    Pros

    Exposure to Senior Management and work/life balance.

    Cons

    The most antiquated organization i have ever worked for.

    Advice to ManagementAdvice

    Restructure all mid-level management positions and fill them with creative, component employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Strong bank financially but at the expense of being too conservative and short staffing their branches.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Manager in Flint, MI
    Current Employee - Branch Manager in Flint, MI

    I have been working at FirstMerit full-time (more than an year)

    Pros

    Strong bank financially. Competitive products and services. Good marketing resources. Competitive compensation. Great employees in the branches.

    Cons

    FirstMerit understaffs their branches severely. There's a lot of pressure to meet sales goals and there isn't enough branch staff to service clients and do anything proactive to meet sales goals.

    Advice to ManagementAdvice

    You go work in a small branch for one week and actually wait on clients and try to hot the sales goals you set for the branch with the staff FTE you allocated.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at FirstMerit full-time

    Pros

    great co-workers, people are very friendly

    Cons

    no organization, no accountability, need to update systems

    Doesn't Recommend
    Neutral Outlook
  10. 1 person found this helpful  

    Don't Work Here; Don't Bank Here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Manager
    Current Employee - Branch Manager

    I have been working at FirstMerit full-time (more than 10 years)

    Pros

    They've usually got openings if you're looking for work. Locations across five states. Branches are staffed by friendly people. Benefits are OK.

    Cons

    Just about everything. Company is focused on one thing - profits. Absolutely everything else comes in a distant second (customers, employees, service). Upper management makes a lot of promises and delivers on almost none of them. Focuses on new accounts and never seems to worry about all the accounts going out the backdoor. Teller system was old ten years ago. Supposed to have a new system coming in, but date keeps getting pushed further back. Employees are replaceable and they let you know that. Watch for branch staffing cutbacks coming in the not too distant future.

    Advice to ManagementAdvice

    Corporate culture is toxic. Corporate departments don't understand the concept of good customer service, let alone exceptional customer service. Until a change comes from the top down, I see no chance that this company will change. CEO and those that are his direct reports need to go.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    DO NOT APPLY

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cc1
    Current Employee - Cc1

    I have been working at FirstMerit part-time (more than an year)

    Pros

    Customers are delightful..... The only positive is my co-workers. However, there are a couple of them that would throw you under the bus to benefit their own agenda

    Cons

    Upper management, bullies to their employees, they always make you feel like crap, and you get written up for everything. They are just awful. They force managers to write bad performance reviews if they don't like you, and move people around to other branches without even asking them, they just tell you, you have to go or else you don't have a job. Rude people...

    Advice to ManagementAdvice

    Be more supportive and reward your employees, with out them you would not have a bank!!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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