FirstMerit

  www.firstmerit.com
  www.firstmerit.com

FirstMerit Reviews

Updated December 16, 2014
Updated December 16, 2014
43 Reviews
1.7
43 Reviews
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FirstMerit Chairman, President, and CEO Paul G. Greig
Paul G. Greig
25 Ratings

Employee Reviews

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  1. 1 person found this helpful  

    Most non caring employer have ever worked for, would never suggest anyone I know work here nor bank here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller
    Former Employee - Teller

    I worked at FirstMerit full-time (less than an year)

    Pros

    Friendly customers, and employees...had issues with the manager as she was not knowledgeable and should not be in the position she holds. Would throw an employee under the bus in a heartbeat to benefit herself.

    Cons

    Being understaffed to the point that other employees are not allowed time for a break, lack of help within other offices. This is a disservice to staff as well as customers. Want employees to offer products services in an aging community. While wanting the new accounts don't care about accounts which are leaving. See many of the smaller branches closing up as most are in close proximity to each other. Care only about the profit, no appreciation for employees.

    Advice to ManagementAdvice

    Update your antiquated system, don't know anywhere that operates on the DOS system. Train management so that they are knowledgeable and can help their employees. Treat employees like they matter, and they will, quick to find fault, yet not so much on appreciating suggestions or listening to employees feedback.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Great Incetive Structure here!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FirstMerit

    Pros

    The incentive structure for bank manager is well worth it.

    Cons

    This company dosent hold employees accountable expect the bank manager. We are short staffed all the time not just in the branch or region even in some states. They dont vaule home work balance due to staffing. Also when a satff memeber is on vacation it puts a big hurdle in your buisness that means no days off no lunch.

    Advice to ManagementAdvice

    1 more employee in most of this centers will not hurt the bottom line. And if we are to hold people accountable like tellers and bankers production will increase to offset the pay for the extra body. I know most of the branches are slow and dont know the body but the extra body is for engagment and retention. The extra body can just be by breaking full time into to part times.

  3. 1 person found this helpful  

    Only work here if you're desperate for a job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FirstMerit full-time (more than 10 years)

    Pros

    A steady paycheck, coworkers are typically very nice people to see on a daily basis.

    Cons

    Compensation is on the low side, bordering on cheap. Raises, no matter how well you perform are limited to 1 or 2% annually, while the company touts how many straight quarters of profitability it has. The company constantly looks for ways to cut expenses, to the detriment & morale of employees Benefits are okay, but insurance costs are going up faster than the cost of living increases they dole out. Work there more than 5 years and you're probably LOSING money on the deal.

    Advice to ManagementAdvice

    Compensate the employees better. You've operated under the "you're lucky to still have a job" mindset too long. Once the job market opens up again, your best performers will bolt for greener pastures (or at least a different pasture since they've been alienated). Show your employees you value their contribution to all that profitability because it sure doesn't feel like it now.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    I worked here for 19 years..... Never been treated so badly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Teller in Iron River, MI
    Former Employee - Senior Teller in Iron River, MI

    I worked at FirstMerit

    Pros

    Co-workers were fabulous! Clients were like family.

    Cons

    Manager who had no knowledge what so ever! Push Push Push to make an almighty dollar for the company, but low pay and very little reward for the employee making the sale, managers made a much better incentive, how is that fair? Poor staffing, way understaffed, forced to work through lunches, no breaks, had to reschedule vacations (per manager forcing). FirstMerit took over our former bank, in the past 19 years we had 5 takeovers, this was the worst one! I have never been happier since I left that place. I would not recommend anyone to work or bank there! Their customer service is pretty nonexistent, they don't care about the client, only the dollars to be made.

    Advice to ManagementAdvice

    Listen to the little people behind the line, respect them, treat them better, perhaps take a good look at your branches as individuals not as a whole to provide better customer service and improve your employee morale! Have upper management that cares and lsitens!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    I enjoyed working here as a teller.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller in Canton, OH
    Former Employee - Teller in Canton, OH

    I worked at FirstMerit part-time (more than an year)

    Pros

    Friendly atmosphere, nice co-workers. Loved getting to know people in the community.

    Cons

    Standing for long times, needing to "sell" clients on investments

    Recommends
    Neutral Outlook
  7. 3 people found this helpful  

    Incompetent upper management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Manager in Detroit, MI
    Former Employee - Branch Manager in Detroit, MI

    I worked at FirstMerit full-time (more than an year)

    Pros

    Mostly good caring mid level people.

    Cons

    Awful high level execs who have their respective heads up their arse.

    Advice to ManagementAdvice

    Have a direction for your company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    It's a place to work, but not one you WANT to work at

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FirstMerit full-time (more than 3 years)

    Pros

    Little expectation to work more than 40 hours per week. A steady paycheck. Coworkers are typically wonderful people.

    Cons

    Upper management continues to cut expenses to the detriment of employees instead of figuring out ways to increase revenue. Raises are basically COLA (ex. food & energy of course) with no recognition for employees who go above & beyond. There is no motivation to go above & beyond. This is the only company where a manager apologized for the tiny raise (1%) the company "generously" authorized. The only company that also says you're getting a small raise, but it won't kick in until 3 or 4 months down the road.

    Advice to ManagementAdvice

    Keep your rank & file employees happy even if that means reporting less profit for the umpteenth quarter in a row. Little things like daily cleaning, company provided coffee, raises that actually keep up with increased living expenses.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Management Top Heavy and Uncaring

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Commercial Lender in Cleveland, OH
    Current Employee - Commercial Lender in Cleveland, OH

    I have been working at FirstMerit full-time (more than 10 years)

    Pros

    People who work there are top notch. Wide Product Range and Good Marketing

    Cons

    Top Management is out for itself. It has no concern for employees or customers. All they care about is profits. Heavy on Top Managers who create their own silos. Line People have no authority or decision making capabilities. They want you to be a robot.

    Advice to ManagementAdvice

    Understand you are still a small local bank and not the large bank they think they are. Eliminate some layers of unneeded management and decision making.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  10.  

    Workout Officer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Workout Officer in Akron, OH
    Former Employee - Workout Officer in Akron, OH

    I worked at FirstMerit full-time (more than 3 years)

    Pros

    Exposure to Senior Management and work/life balance.

    Cons

    The most antiquated organization i have ever worked for.

    Advice to ManagementAdvice

    Restructure all mid-level management positions and fill them with creative, component employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Strong bank financially but at the expense of being too conservative and short staffing their branches.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Manager in Flint, MI
    Current Employee - Branch Manager in Flint, MI

    I have been working at FirstMerit full-time (more than an year)

    Pros

    Strong bank financially. Competitive products and services. Good marketing resources. Competitive compensation. Great employees in the branches.

    Cons

    FirstMerit understaffs their branches severely. There's a lot of pressure to meet sales goals and there isn't enough branch staff to service clients and do anything proactive to meet sales goals.

    Advice to ManagementAdvice

    You go work in a small branch for one week and actually wait on clients and try to hot the sales goals you set for the branch with the staff FTE you allocated.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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