FirstMerit Reviews

Updated August 22, 2015
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FirstMerit Chairman, President, and CEO Paul G. Greig
Paul G. Greig
35 Ratings

Pros
  • Branches are staffed by friendly people (in 4 reviews)

Cons
  • Teller system was old ten years ago (in 4 reviews)

  • There's a lot of pressure to meet sales goals and there isn't enough branch staff to service clients and do anything proactive to meet sales goals (in 3 reviews)

More Pros and Cons

61 Employee Reviews

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  1. First merit part time

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Every one was friendly and the hours were decent. Pay increase was decent as well . . . . . .

    Cons

    Uniform was expensive , not many full time available opportunities . Technology is lacking compared to other banks

    Advice to Management

    Update training programs and uniforms . Make more goals for employees and stop making sales such a large part of the bank , customers do not like that


  2. Working at a Neighborhood Bank

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Back Up Teller in Cleveland, OH
    Former Employee - Back Up Teller in Cleveland, OH
    Recommends

    Pros

    Employees are nice, they treat you with respect and make you feel a part of the team. Great place to work.

    Cons

    First Merit bank is a small neighborhood bank. There is not a lot of opportunity to move up in the corporation unless you live in Akron. People dont tend to leave their positions there to allow new openings

    Advice to Management

    I like how the management throughout the corporation make you feel special. They are there to help build you and make their team stronger.


  3. A low pressure environment that is heavy in customer service.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cleveland, OH
    Former Employee - Anonymous Employee in Cleveland, OH
    Approves of CEO

    Pros

    First Merit offers a training course and is a nice low pressure environment to work at if that is what you are looking for.

    Cons

    Software is a bit obsolete. Very high amount of turnover coupled with poor transparency some members of the management can be frustrating.

    Advice to Management

    While my employment was an overall pleasant experience, I greatly would have appriciated more transparency in regards to my job and what plans were laid for me.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. I love my job and my employer, I've never been happier at work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Banking Assistant in Cleveland, OH
    Current Employee - Senior Banking Assistant in Cleveland, OH
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at FirstMerit full-time (More than 5 years)

    Pros

    My co-workers are spectacular, they have a knack for hiring just the right people for the job.

    Cons

    We have a tendency to get wrapped up in the process and procedure rather than the customer experience, it can be hard to convince a customer that we are the best bank to work with when we can't get out of our own way sometimes.

    Advice to Management

    Continue to take notice of the employees who do a good job, a little recognition can go a long way in employee retention. A happy employee will lead to happy customers.


  6. Fast-paced and stressful

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller in Akron, OH
    Former Employee - Teller in Akron, OH
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at FirstMerit full-time (More than a year)

    Pros

    No sales quota, opportunities for career advancement, decent pay, works with students schedules. The ability to pick up more hours and work overtime was a huge plus. I went to many different branches to help out whomever was short staffed.

    Cons

    no job security and horrible loss prevention. They do not adequately train anyone with the exception of the personal bankers about First Merit products aside from checking accounts. Until I left to go to another bank did I realize how far behind First Merit is in product knowledge. As a teller at a competing bank, I know everything from our checking/savings accounts, to our lines of credit, investments and business cash flows.

    Advice to Management

    Stop making your employees work off the clock. You cut the ABM's out of a job to save expenses yet bought out other branches for expansion. The job duties of an ABM were so extensive that you should have cut the bankers before the Assistant Brand Managers and trained them to open accounts and close loans.


  7. Good Place to Work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in Akron, OH
    Current Employee - Vice President in Akron, OH
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at FirstMerit full-time (More than 5 years)

    Pros

    Compensation Location People Training Benefits Ability to get the job done

    Cons

    Merger issues Growth Issues Management Changes, Employee turnover

    Advice to Management

    Reduce Management Changes


  8. Up and coming midwest bank

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Banker in Chicago, IL
    Current Employee - Banker in Chicago, IL
    Recommends
    Positive Outlook

    I have been working at FirstMerit full-time (More than a year)

    Pros

    Aggressive growth culture. Recent merger a win.

    Cons

    Systems haven't necessarily kept up with the Company's growth.

    Advice to Management

    Embrace progressive ideas, avoid the mini-Chase approach.


  9. Helpful (1)

    Good Company/Good training

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The training program is good leaves you prepared

    Cons

    Takes a long time before you get to go to training.


  10. I enjoyed working here as a teller.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller in Canton, OH
    Former Employee - Teller in Canton, OH
    Recommends
    Neutral Outlook

    I worked at FirstMerit part-time (More than a year)

    Pros

    Friendly atmosphere, nice co-workers. Loved getting to know people in the community.

    Cons

    Standing for long times, needing to "sell" clients on investments


  11. Good Company with Great Benefits

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Trust Operations Specialist II in Akron, OH
    Former Employee - Trust Operations Specialist II in Akron, OH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at FirstMerit full-time (More than 5 years)

    Pros

    Nice people. Benefits are excellent. From day one you receive 15 days PTO and benefits. No waiting period. Benefits are reasonably priced too. I never had a problem when I needed time off and you could make up time too. The department I was in was very supportive when I had a serious illness and had to be off work for over a month. You would receive a merit raise every year. Was usually 3% or less but it was something.

    Cons

    Overall, you do not feel appreciated company-wise. When I first started, we received a calendar from the CEO for Christmas. That dwindled down to a card and finally, nada. They also use to have an employee appreciation week with little gifts and a special recognition lunch. They stopped doing that as well.

    Advice to Management

    At least show your employees you appreciate them by sending them a Christmas card. It's the least you can do.



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