FirstMerit Reviews

Updated June 12, 2015
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1.9
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Recommend to a friend
Approve of CEO
FirstMerit Chairman, President, and CEO Paul G. Greig
Paul G. Greig
31 Ratings

Pros
  • Branches are staffed by friendly people (in 4 reviews)

Cons
  • Teller system was old ten years ago (in 4 reviews)

  • There's a lot of pressure to meet sales goals and there isn't enough branch staff to service clients and do anything proactive to meet sales goals (in 3 reviews)

More Pros and Cons

54 Employee Reviews

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  1. Senior Customer Champion

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FirstMerit (More than a year)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    great customers and great co-workers

    Cons

    limited staffing, you will work from 8-6 so you can count on your day being gone from at least 7-7pm there is no work life balance here--if you are single and have no kids this would be a great job for you


  2. Senior Client Champion

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Client Champion in Milwaukee, WI
    Current Employee - Senior Client Champion in Milwaukee, WI

    I have been working at FirstMerit full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The job itself is okay, if you are a people person. However, you will spend a lot of your time working on the teller line whether you are a senior customer champion, branch manager etc...

    Cons

    You are expected to produce at an almost impossible rate, and bonus are very small. I don't believe it is as bad as Wells Fargo, but it is no picnic. Turn over at the branches is very high.

    Advice to Management

    Your universal staffing model is okay if you don't value experience. I feel very much like a number and not a human being.


  3. Banker

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL

    I have been working at FirstMerit

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Growing company up and coming

    Cons

    Commission is low not worth

    Advice to Management

    Strong leadership is key


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  5. Teller

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at FirstMerit

    Pros

    Decent pay and lots of down time could earn commission from opening accounts but rarely ever hit commission

    Cons

    Management was lacking. Had worked there and had managers in and out of the door from different branches.

    Advice to Management

    Overall could have been a good job with stable management with strong leadership however I found this to be lacking while I was there


  6. Helpful (2)

    loan specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Loan Specialist in Akron, OH
    Former Employee - Loan Specialist in Akron, OH

    I worked at FirstMerit full-time

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    I wasted 10 years of my life there and can't think of 1 pro

    Cons

    I worked in several positions in this company over 10 years and in each area all this company ever cares about it the customers with the highest volume of money. They do not care at all about the smaller compamies or individuals that do not have millions of dollars with them. Managers are rude and will blow off customers a lot of the time. The managers will also try to turn employees against each other if there is a person that they do not like. I would not recommend this bank to any customer nor to anyone interested in working there. They treat their employees very poorly. Managers get to pick their favorite employees to give half decent raises too and everyone else gets pennies for raises. It is all a game on how much you suck up, not about the work you do and this has been an experience by many other employees I have talked to as well in several different departments and branches. Save yourself the stress and headache, whether you are a customer or potential employee and go to a bank that actually cares about all their customers because let's face it, most of us aren't millionaires but that doesn't mean we should be treated so poorly.

    Advice to Management

    Stop buying banks in other states. Customers are getting mad and you will never be able to compete with the bigger banks such as chase and pnc


  7. Helpful (3)

    Branch Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FirstMerit

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I love the branch team and the customers. Not much else good about this place.

    Cons

    They love to brag about their profitability, what they fail to mention is its on the backs of the customers and employees. Upper management has no clue what goes on in the branches and it shows. Nothing else matters other than the almighty dollar. Common to only have 1-2 people in the branch at a time, long lines, tons of errors and overall terrible service! They could care less about their employees or their customers. I wouldn't send my worst enemy to bank here, let alone work here!!

    Advice to Management

    I would give advice but they wouldn't listen anyway. All of your good people are leaving, open your eyes!


  8. Helpful (1)

    Boring

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Akron, OH
    Current Employee - Anonymous Employee in Akron, OH

    I have been working at FirstMerit

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good pay and benefits package.

    Cons

    Management is old school Not ptogressive.

    Advice to Management

    Listen to your employees


  9. Good mgmt

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FirstMerit

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Strong mgmt and oppt for advancement

    Cons

    Work life balance and wellness benefits could be better


  10. Helpful (1)

    Not what expected

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at FirstMerit

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    I like the people I work with. Offers several products that other banks don't. Fun. The corp is in Ohio

    Cons

    Communication.Leadership.Systems.Only focused on sales not customer service. Has a plan to improve but you can't just talk the talk..you have to walk the walk

    Advice to Management

    None


  11. Good Company with Great Benefits

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Trust Operations Specialist II in Akron, OH
    Former Employee - Trust Operations Specialist II in Akron, OH

    I worked at FirstMerit full-time (More than 5 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Nice people. Benefits are excellent. From day one you receive 15 days PTO and benefits. No waiting period. Benefits are reasonably priced too. I never had a problem when I needed time off and you could make up time too. The department I was in was very supportive when I had a serious illness and had to be off work for over a month. You would receive a merit raise every year. Was usually 3% or less but it was something.

    Cons

    Overall, you do not feel appreciated company-wise. When I first started, we received a calendar from the CEO for Christmas. That dwindled down to a card and finally, nada. They also use to have an employee appreciation week with little gifts and a special recognition lunch. They stopped doing that as well.

    Advice to Management

    At least show your employees you appreciate them by sending them a Christmas card. It's the least you can do.



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