FirstMerit Reviews

Updated August 22, 2015
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FirstMerit Chairman, President, and CEO Paul G. Greig
Paul G. Greig
35 Ratings

Pros
  • Branches are staffed by friendly people (in 4 reviews)

Cons
  • Teller system was old ten years ago (in 4 reviews)

  • There's a lot of pressure to meet sales goals and there isn't enough branch staff to service clients and do anything proactive to meet sales goals (in 3 reviews)

More Pros and Cons

61 Employee Reviews

Sort: Popular Rating Date
  1. Credit Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Credit Analyst in Flint, MI
    Current Employee - Senior Credit Analyst in Flint, MI
    Doesn't Recommend
    Neutral Outlook

    I have been working at FirstMerit full-time (More than 10 years)

    Pros

    5 weeks of PTO, casual dress code

    Cons

    poor medical benefit options and coverage

    Advice to Management

    start from scratch, look to successful company's culture


  2. Branches

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    401k matching - customers are nice when you build relationships- puts experience on your resume - sponsor state sport teams - normal banking hours - nice website - fun contests for customers

    Cons

    Little staff at breaches so you're woeking on skeleton crews so our your other locations. Branches mostly don't have much walk in traffic so you have to rely heavily on phone calls otherwise you'd rarely talk to customers


  3. dealer services

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Volunteer Manager in Rittman, OH
    Former Employee - Volunteer Manager in Rittman, OH
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at FirstMerit (More than 10 years)

    Pros

    you can change departments in 6 months if you have a good review

    Cons

    don't expect them to actually encourage you to better yourself


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  5. First merit part time

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Every one was friendly and the hours were decent. Pay increase was decent as well . . . . . .

    Cons

    Uniform was expensive , not many full time available opportunities . Technology is lacking compared to other banks

    Advice to Management

    Update training programs and uniforms . Make more goals for employees and stop making sales such a large part of the bank , customers do not like that


  6. Helpful (2)

    Stay away

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Co workers are supportive and try to help

    Cons

    Poor staffing, poor products, churn and burn attitude toward customers. Get the sale then dump and run.

    Advice to Management

    Learn to do your teams job. If you can't do it, you can help improve the environment.


  7. Helpful (3)

    Run Away!!!!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I can honestly say there are not many pros the pay is more than fair and the benefits are great probably the best out of area banks but not enough to keep me around.

    Cons

    absolutely the worst employer ever! Right hand doesn't know what the left hand is doing. Terrible training worst experience of my life...

    Advice to Management

    wake up stop fooling yourself you make your employees miserable taking away all their ability to get anything done in just one day from the customer service standpoint. Frankly they couldn't care less about their customers it is all about the $$$$


  8. Helpful (2)

    Dont work for this failing company!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Manager in Detroit, MI
    Former Employee - Branch Manager in Detroit, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at FirstMerit full-time (More than 3 years)

    Pros

    Some of the people I worked with in the management level were great people. Problem is, this company is so behind the times with technologhy they can't compete with other banks.

    Cons

    Just an awful business model. Mark my words- Some time in the near future it will be known that officers of this bank have falsified quarterly earnings data. They claim to make these massive profits but all the profitable customers have been leaving in droves for years now. I've seen with my own eyes how this bank works from top to bottom and I can assure you that shady business is common place.

    Advice to Management

    Move on from the current MI president. He has proved to lack integrity and trust. Also, don't celebrate finally getting running balances for your online customers in 2015 when every other bank has been doing this since the '90s.


  9. Helpful (1)

    Senior Customer Champion

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at FirstMerit (More than a year)

    Pros

    great customers and great co-workers

    Cons

    limited staffing, you will work from 8-6 so you can count on your day being gone from at least 7-7pm there is no work life balance here--if you are single and have no kids this would be a great job for you


  10. Senior Client Champion

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Client Champion in Milwaukee, WI
    Current Employee - Senior Client Champion in Milwaukee, WI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at FirstMerit full-time

    Pros

    The job itself is okay, if you are a people person. However, you will spend a lot of your time working on the teller line whether you are a senior customer champion, branch manager etc...

    Cons

    You are expected to produce at an almost impossible rate, and bonus are very small. I don't believe it is as bad as Wells Fargo, but it is no picnic. Turn over at the branches is very high.

    Advice to Management

    Your universal staffing model is okay if you don't value experience. I feel very much like a number and not a human being.


  11. Banker

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Growing company up and coming

    Cons

    Commission is low not worth

    Advice to Management

    Strong leadership is key



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