FirstMerit

  www.firstmerit.com
  www.firstmerit.com

FirstMerit Reviews

Updated December 16, 2014
Updated December 16, 2014
43 Reviews
1.7
43 Reviews
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FirstMerit Chairman, President, and CEO Paul G. Greig
Paul G. Greig
25 Ratings

Employee Reviews

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  1.  

    ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at FirstMerit full-time

    Pros

    great co-workers, people are very friendly

    Cons

    no organization, no accountability, need to update systems

    Doesn't Recommend
    Neutral Outlook
  2. 1 person found this helpful  

    Don't Work Here; Don't Bank Here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Manager
    Current Employee - Branch Manager

    I have been working at FirstMerit full-time (more than 10 years)

    Pros

    They've usually got openings if you're looking for work. Locations across five states. Branches are staffed by friendly people. Benefits are OK.

    Cons

    Just about everything. Company is focused on one thing - profits. Absolutely everything else comes in a distant second (customers, employees, service). Upper management makes a lot of promises and delivers on almost none of them. Focuses on new accounts and never seems to worry about all the accounts going out the backdoor. Teller system was old ten years ago. Supposed to have a new system coming in, but date keeps getting pushed further back. Employees are replaceable and they let you know that. Watch for branch staffing cutbacks coming in the not too distant future.

    Advice to ManagementAdvice

    Corporate culture is toxic. Corporate departments don't understand the concept of good customer service, let alone exceptional customer service. Until a change comes from the top down, I see no chance that this company will change. CEO and those that are his direct reports need to go.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    DO NOT APPLY

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cc1
    Current Employee - Cc1

    I have been working at FirstMerit part-time (more than an year)

    Pros

    Customers are delightful..... The only positive is my co-workers. However, there are a couple of them that would throw you under the bus to benefit their own agenda

    Cons

    Upper management, bullies to their employees, they always make you feel like crap, and you get written up for everything. They are just awful. They force managers to write bad performance reviews if they don't like you, and move people around to other branches without even asking them, they just tell you, you have to go or else you don't have a job. Rude people...

    Advice to ManagementAdvice

    Be more supportive and reward your employees, with out them you would not have a bank!!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    A hostile work environment with little chance of advancement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Manager
    Current Employee - Branch Manager

    I have been working at FirstMerit full-time (more than 10 years)

    Pros

    Many different locations to work.

    Cons

    Management doesn't care about, or value employees at all. Everyone is viewed as entirely replaceable., and senior management reminds us of that at every meeting. Goals are set to be unattainable unless you manipulate sales numbers. Those that do are rewarded, those that don't are pushed out. Customer service is terrible, communication is deplorable, the systems are a complete and utter joke, and no one has any accountability for anything except the branch staff...the lowest paid people in the company.

    Advice to ManagementAdvice

    Replace all of middle management from regional directors to district managers...the culture that they've created and adapted to is toxic...they all need to go.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    NOT A GREAT PLACE TO WORK AT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Champion in Grand Blanc, MI
    Current Employee - Client Champion in Grand Blanc, MI

    I have been working at FirstMerit part-time (more than 3 years)

    Pros

    great co-workers, the clients are great. I do think there are a few fellow co-workers that would definitely throw you under the bus if it would benefit them.

    Cons

    Terrible work environment, awful management, non supportive work environment. Still using DOS.

    Advice to ManagementAdvice

    Try and make your employees feel like they are appreciated. It seems that you always remind us of what we are doing wrong instead of complimenting us on what we are doing right. I think upper management talks out of both sides of their mouths. They seem to make you think they like you just to gain your trust, then treat you horribly afterward. This company is terrible.
    CITIZENS BANK WAS A MUCH BETTER PLACE TO WORK FOR, AND I THINK MANAGEMENT TRULY CARED ABOUT YOU. FIRST MERIT NOT SO MUCH....

    Doesn't Recommend
  7. 1 person found this helpful  

    DO NOT APPLY AT THIS BANK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Champion
    Current Employee - Client Champion

    I have been working at FirstMerit part-time (more than an year)

    Pros

    Absolutely NONE. I truly cannot believe how ignorant upper management is. If you are thinking of applying for a teller job just save yourself the hassle.

    Cons

    Just about every single aspect of the company. The teller system is ancient! We use DOS... yes as In DOS from the 80's. All management cares about is sales YET they don't want to staff their branches accordingly. As a teller you better have your referrals or you will be getting written up.

    Advice to ManagementAdvice

    Get a clue and at least pretend to care about the employees that YOU hire. If you want sales start making products that are sell able. Tellers cannot sell products when they are working for a company that treats them like pieces of crap.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    Unimpressive management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Portfolio Manager
    Current Employee - Portfolio Manager

    I have been working at FirstMerit full-time (more than 8 years)

    Pros

    A pay check and a stable exmployer

    Cons

    Management is terrible. Communication is almost non-existent

    Advice to ManagementAdvice

    Sell the bank

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Work Experience at First Merit

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CC3 in Flint, MI
    Former Employee - CC3 in Flint, MI

    I worked at FirstMerit full-time (more than an year)

    Pros

    Co-workers are good people and make the day enjoyable

    Cons

    Terrible systems
    Doesn't care about their employees

    Doesn't Recommend
    Negative Outlook
  10. 2 people found this helpful  

    Very hostile work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Client Champion in Chicago, IL
    Former Employee - Senior Client Champion in Chicago, IL

    I worked at FirstMerit full-time (more than an year)

    Pros

    Other than the monday thru friday work hours no pros. Thankful they offered me a job when I needed it.

    Cons

    The Chicago management team is by far the most incompetent work of people I have worked for. I have been in banking for over 10 years and I have never seen such level of incompetency.
    Very hostile work environment.
    Only people who seem to get ahead are those who become best friends with the higher management team.
    Very discouraging working conditions.
    Very incompetent branch management.
    Very incompetent business partners.
    Really high turn over due to the lack of knowledge and lack of business sense.
    Seems like most of the managers are here for good and for the most parts are managers who are given a secon chance in management and cannot get a job else where making a very hostile environment to work in when you are trying to get ahead in your role.
    HR in Chicago is the worst. Even when you report anomalies and incidents at the office, they will not do anything about it.
    They don't have and easy to follow incentive program.
    They have very very old systems and it is very easy to loose track of things.

    Advice to ManagementAdvice

    Should consider to review the Chicago management team. If the branches are ranking low and loosing money is beacuse on an obvious reason.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Top-heavy community bank, losing its community appeal

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management - Commercial in Akron, OH
    Former Employee - Management - Commercial in Akron, OH

    I worked at FirstMerit full-time (more than 3 years)

    Pros

    -Start with 14 Paid Days off (this will be used for sick days, vacation days and personal days).
    -Original FMER management are relaxed and down-to-earth. Laid-back atmosphere for a corporation.
    -Many experienced and wonderful people.

    Cons

    -Corporate work environment is in need of a MAJOR overhaul. Absolutely shameful operations center that would make a prison seem more appealing.
    -Top Heavy with tenured management that hinders upward mobility and seems to foster a fear of hiring new and actual talent.
    -Plays like a big bank, but does not pay like a big bank
    -Far too much bureaucracy for a smallish company.

    *No Clear Career Path. Easy to get 'pigeon-holed.'

    Advice to ManagementAdvice

    Allow workers to telecommute on projects.
    Remember that FMER is a community bank and in order to be real with your regular-joe customers, you need to be less stiff in the backoffice (why is the call center required to be business casual?)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

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