Firstrust Bank

  www.firstrust.com
  www.firstrust.com

Firstrust Bank Reviews

Updated August 22, 2014
Updated August 22, 2014
10 Reviews
3.4
10 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Richard J. Green
6 Ratings

Employee Reviews

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  1.  

    Great place to work! People here care about customers and about each other!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Horsham, PA
    Current Employee - Manager in Horsham, PA

    I have been working at Firstrust Bank (more than 3 years)

    Pros

    Strong leadership who care about their customers, their people and the long term success of the organization! Strong family and community feel. Many have worked here a long time but as a newer employee, I was always made to feel very welcome. Employees here genuinely care for each other and the organization as a whole and strive to do the right thing for our customers and the bank.

    Cons

    While a smaller bank means possibly limited movement for career growth, there seems to always be an opportunity to expand my role to develop myself. While the organization may move slower in some areas, I would prefer that over a bank or organization that was constantly changing its direction or message.

    Advice to ManagementAdvice

    Like all companies, be sure that communications remain strong. Employees always need to be communicated with on issues that impact them and the organization to better understand the organizational direction and to help ensure the bank's success. Senior management here clearly cares about their people.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Part-time Teller

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller in Philadelphia, PA
    Former Employee - Teller in Philadelphia, PA

    I worked at Firstrust Bank part-time (more than an year)

    Pros

    Overall nice customers. Working part time creates nice work/life balance (besides not making much money). Customers were really nice.

    Cons

    Low pay. No growth. Seems all bonuses and raises go to back office employees. Branch management was not helpful in my opinion. A lot of favoritism. Seemed like certain people were forced to pick up the allowed slack of others.

    Advice to ManagementAdvice

    Respect branch employees. Create competitive products and promotions.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Great company for work-life balance, but not the best career opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT DB Programmer in Philadelphia, PA
    Former Employee - IT DB Programmer in Philadelphia, PA

    I worked at Firstrust Bank full-time (less than an year)

    Pros

    Relaxed, flexible schedule and work hours, great benefits and work-life balance. Very friendly employees, most have worked here years and are devoted to the company.

    Cons

    Older technology stack, not much development to be done. Also not sure there was enough it work to justify the position

    Advice to ManagementAdvice

    Move toward upgrading older systems. Perhaps a satellite office in CC would boost IT dept talent.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
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  5.  

    Don't expect anything in return.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Philadelphia, PA
    Current Employee - Anonymous Employee in Philadelphia, PA

    I have been working at Firstrust Bank full-time (more than 8 years)

    Pros

    Almost everyone who works for the company is beyond nice! You won't mind going to work everyday. The work they do for charity is admirable.

    Cons

    Branch employees went five years with no raise and sporadic bonuses. NO OVERTIME!

    Advice to ManagementAdvice

    Give bonuses to branch employees. Even if the branch doesn't meet all of it's goals, if it is still profitable, the employees there deserve a bonus AND a raise. They deserve to feel appreciated for all of the crap the customers put them through on a daily basis. We are told branch employees are the face of the bank, but you wouldn't stop washing your face for five years, would you? If back office gets raises, branch employees should too. If the bank is doing well enough to give raises to half of its employees, AND have a Christmas party, then it can afford to give raises to ALL of its employees. Even a cost of living raise is better than nothing!
    Also, bring back overtime!!! There are branches that it would make life SOOO much easier if we could just work a Saturday for OT instead of having to take the day off from work during the week. It leads to unnecessary scheduling conflicts and confusion. A few hours of OT, every once in a while, should not be that big of a deal. Although again, I hear people in back office work it ALL THE TIME! Thanks.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller in Philadelphia, PA
    Former Employee - Teller in Philadelphia, PA

    I worked at Firstrust Bank part-time (more than an year)

    Pros

    Employees, friendly and fun atmosphere, great for first time jobs, learning experience, interaction with clients.

    I worked at Firstrust right out of college and it was definitely a learning experience. My coworkers were friendly, helpful and the atmosphere was great. I had the privledge to work with friendly customers. This bank truly has a "family feel" and I would reccomend this bank to anyone looking for a job.

    Cons

    Benefits and Pay are not very competitive but they are not bad compared to a few jobs. Harder to grow within a branch, although not impossible. Small knit team may not be for everyone.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great Family-owned Bank

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Branch Manager in Ardmore, PA
    Former Employee - Assistant Branch Manager in Ardmore, PA

    I worked at Firstrust Bank full-time (more than an year)

    Pros

    Much better atmosphere or "culture" than many national or regional banks. Fewer levels of management means less micromanaging of front line employees. Fantastic compensation compared to industry competitors. Very dedicated to their employees.

    Cons

    Small company means very few opportunities for advancement. Despite being family owned, the bank's available accounts and customer fees and policies are identical to larger competitors.

    Advice to ManagementAdvice

    Take better advantage of being family owned by further differentiating yourselves from larger competitors with regards to available account types, services offered, and fee structuring instead of offering an identical product. Extend the culture enjoyed by employees to customers.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    No growth, poor leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Marketing in Conshohocken, PA
    Former Employee - Marketing in Conshohocken, PA

    I worked at Firstrust Bank

    Pros

    Very good to the communities where we had branches; lots of giving to schools and charities; very good to high net worth customers and business owners.

    Cons

    No raises for three years; poor direction from senior management - constantly changing priorities; senior leadership team wouldn't accept responsibility for their poor planning and lack of skill

    Advice to ManagementAdvice

    Replace SVP of Marketing; concentrate on retail branches; support IT with more skilled leadership; shift focus from commercial group; reward long-term employees who bring value to the bank

    Doesn't Recommend
    Approves of CEO
  9.  

    Ups and Downs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Manager in Conshohocken, PA
    Current Employee - Manager in Conshohocken, PA

    I have been working at Firstrust Bank

    Pros

    Community Oriented
    Successful for over 76 years

    Cons

    Little growth potential
    No progression in the market

    Advice to ManagementAdvice

    Needs to communicate more effectively

    Recommends
    No opinion of CEO
  10.  

    Privately held ...family run

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Firstrust Bank

    Pros

    Stable and conservative
    Involved in the local community
    Hard work does not go unrecognized
    Super Bonus!

    Cons

    Thick ambiguity
    Nepotism
    Resistant to change

    Advice to ManagementAdvice

    Expand or acquire

    Recommends
    Positive Outlook
  11.  

    Firstrust great internship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Firstrust Bank

    Pros

    learned a lot
    enjoyed people i worked with
    payed a great amount of money for an internship
    very nice letter of recommendation for future employment

    Cons

    sometimes was monotonous and boring
    only can be on the internet for 5 minutes at a time before it kicks you off

    Advice to ManagementAdvice

    establish a full internship program so that students can learn as a team and work together on project to get more jobs complete.

    Recommends
    Approves of CEO

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