Firstsource Solutions

  www.firstsource.com
  www.firstsource.com

Firstsource Solutions Reviews

Updated October 19, 2014
Updated October 19, 2014
194 Reviews
2.7
194 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Firstsource Solutions CEO & Managing Director Rajesh Subramaniam
Rajesh Subramaniam
71 Ratings

Review Highlights

Pros
  • The work environment at First source is very good (in 12 reviews)

  • I am working here because working culture is good anonymous the management is not thinking about us (in 5 reviews)


Cons
  • Salary is less compare to Others" (in 6 reviews)

  • Bangalore, India - lack of management support and positive encouragement" (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    customer service representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Firstsource Solutions full-time

    Pros

    wonderful coworkers and nice management team

    Cons

    learning was a challenge due to limited staff

  2.  

    hostile work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Services Representative in Louisville, KY
    Former Employee - Customer Services Representative in Louisville, KY

    I worked at Firstsource Solutions full-time (less than an year)

    Pros

    recruitment hires anyone without concern for their qualifications

    Cons

    refused to give me a schedule when I let HR know I had my annual oncolgy scans due and would need to leave work early twice for medical reasons. Would not give a cancer victim permission to get scans done but keeps and gives hours to employees that verbally abuse instuctors, make threats to fellow employees, and cheat on Verizon exams. When I informed HR of the hostile work environment, recruitment ignored the concerns and continue to allow workplace abuse. Will be reporting to Osbudman and Verizon Corporate.

    Advice to ManagementAdvice

    Treat employees with humanity, if a cancer victim needs scans done give support not throw them out for seeking medical care. Unhuman. Develope a zero tolerance policy towards workplace violence of any degree. Hire recruitment personal that will actually do their job and interview people before hiring and show respect to Verizon by hiring quality...not quantity...employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Production Atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Examiner in Rockford, IL
    Current Employee - Claims Examiner in Rockford, IL

    I have been working at Firstsource Solutions full-time (more than an year)

    Pros

    flexible schedule, nice co workers, no degree required

    Cons

    unorganized, low pay, they hire anyone

    Advice to ManagementAdvice

    Don't treat people like children, Not everyone has hidden motives, dreadful atmosphere

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Firstsource Solutions full-time

    Pros

    This company provides good benefits and pay. There is opportunity to grow professionally and to network.

    Cons

    Work - life balance very difficult to obtain. Middle management stretched too thin at times.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    sucks

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Firstsource Solutions

    Pros

    casual dress, training class, clean office

    Cons

    micro management, low work volume,

  7.  

    Bad, bad, bad.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Claims Adjuster in Fort Scott, KS
    Current Employee - Claims Adjuster in Fort Scott, KS

    I have been working at Firstsource Solutions full-time (more than 8 years)

    Pros

    You can mostly be left alone if that's what you want.

    Cons

    Questions rarely get answered in a timely manner. Supposedly focuses on quality but numerical goals clearly given more importance. One of the most gossipy workplaces I've ever seen.

    Advice to ManagementAdvice

    Find a way to pay people that encourages them to actually work as a team. Re-evaluate the pay structure, the matrix pay is not encouraging the kind of behaviors you want - at least not anymore.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Stressful and disfunctional...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Patient Account Representative in Louisville, KY
    Current Employee - Patient Account Representative in Louisville, KY

    I have been working at Firstsource Solutions full-time (more than an year)

    Pros

    I love my co workers. No weekends.

    Cons

    No time for training. Leadership is horrible. Always playing favorites with certain employees. Never get commended on a job well done. No communication between management and reps.

    Advice to ManagementAdvice

    Train,train,train and stop sending emails, take time to properly train.
    Stop showing favoritism to certain employees
    communicate with all employees
    Be kind and courteous, it really don't take much effort

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    horrible place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Examiner in Louisville, KY
    Current Employee - Claims Examiner in Louisville, KY

    I have been working at Firstsource Solutions full-time

    Pros

    flex time is the only thing good

    Cons

    very low matrix pay versus what is required to process a claim. Mandatory, often at the last minute, overtime.

    Advice to ManagementAdvice

    hire/promote competent supervisors. establish a training program... adequately train your people.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10.  

    I have learned so much in the collections of Barclays credit card accounts.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Colorado Springs, CO
    Current Employee - Account Manager in Colorado Springs, CO

    I have been working at Firstsource Solutions full-time (less than an year)

    Pros

    wonderful place to work and short commute

    Cons

    Firstsource is closing the Colorado Springs location

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    UNPROFESSIONAL & UNORGANIZED

    Former Employee - Anonymous Employee in Belleville, IL
    Former Employee - Anonymous Employee in Belleville, IL

    I worked at Firstsource Solutions full-time (less than an year)

    Pros

    What pros? The only thing I can think of is that you can sometimes, if not a majority of the time, work without being hounded.

    Cons

    Where do I begin? I get the whole minimal supervision but really? When you NEVER had proper training on the work they put you on and you have TONS of questions, sent NUMEROUS emails and there's no response, not even acknowledgement that you read it, then there's a problem. You get no help and the explanations are VERY confusing and unclear. Then they have the nerve to tell you that you have a goal to meet. It's just horrible..They only help certain people. You literally have to figure things out on your own. When you ask questions they look at you like you just did something wrong. You run out of work, they say they have tons yet you still have nothing to do.

    Advice to ManagementAdvice

    Take time to FOCUS on YOUR team. EXPLAIN clearly. Give one on one reviews. Answer questions and emails. Make sure all employees have work to do. Live up and own up to your position/title.

    Doesn't Recommend

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