Fiserv Reviews

Pros

Telecommute options
Somewhat flexible hours
Short commute
It's such an operational disaster that if you can make it through the mess there may be opportunities for advancement. But, don't hold your breath.

Cons

*Continuing to buy out every competitor in the industry in order to gain control over the market, with no regard at all for how to support the business once it's in the door.
*Management is there as knowledge retention and product experts, not as leaders. There is no leadership of people. You are promoted or put into a manager role based on how well you know the product. Don't look to them to actually empower and lead their teams to growth. It doesn't happen.
*No focus on operations - at all. It's all on sales. Sales and account teams are rewarded with exotic, tropical vacations and large bonuses while the teams in the trenches actually trying to keep their customers get nothing other than more work.
*The preach "Fiserv 2.0", marketed "Fiserv 2.0" and then told everyone to "figure it out" when asked how to make that happen. Each week more & more notices come out of vendor buy-outs, and NO funds or resources are added to our budgets to actually support the business after we get it. It's all about getting it in the door.
*NO ORGANIZED TRAINING AT ALL. There's some disorganized documentation you have to go find and read and figure it out. You're thrown into the trenches with no training or support to do the job.
*Benefits are AWFUL. They got rid of all the healthcare options and have dropped everyone to a high deductible only option which is over $2,000 before they cover anything. Don't get sick with this place.
*Internal politics take away from your ability to support the customer. Internal products/business units used to all be different companies that Fiserv has bought out over the years and never had leadership of the people to actually bring it together operationally. The client plays middleman to different internal products.
*Working 80 hours/week is not unheard of and in some areas just expected. Extra hours are the culture. Salary was communicated as meaning 40 hours minimum with an expectation of more.

Advice to Senior Management

Hire and promote people leaders into your leadership team. Figure out what "Fiserv 2.0" actually means and do something to give your people the tools and support they need to act like they are one company. Your customers are suffering horribly from this enormous gap. When you add another company to your books, make sure you implement an integration plan for that new group/product. You're hurting everyone by demonstrating such disregard for supporting the products. You can't keep raking in the dollars and not give back to your organization that makes it happen everyday via added resources and tools. You're going to take this company completely down if you keep this pace. The greed is extremely evident.

Pros

enjoyed my business unit (acquired by Fiserv and not yet fully degraded by culture and leadership vacuum)

Cons

very poor 2-down communication. Lack of real management at top covered by proliferation of conflicting policies

Advice to Senior Management

get serious and bring in a senior management team committed to growth

Pros

1 People are very good
  2. Products while lacking in some instances have a great deal of potential
  3 Benefits are very good

Cons

1. When Fiserv acquired Checkfree it lost many of the qualities with regard to the company culture that made Fiserv what it is today.

2.As the result many employees lost their jobs and it appeared to be the more senior (In age)

Advice to Senior Management

While the restructure of the company had to happen as the result of the acquisition - I believe a lot could be learned from the "Old Fiserv" Culture not withstanding the necessary changes in order to realize the economies of scale. Fiserv lost a great deal of intellectual capital that will be hard to replace

Pros

The ability to work from home
Management cares for thier employees
Overall a great benefit package
No mirco managing within company

Cons

Expected to work long hours with no reward
Pay raises have been placed on freeze for the past 2 years

Pros

Work life balance
Good work environment

Cons

Compensation and other Benefits
No Career progression

Advice to Senior Management

Try to retain the talent

Pros

There is a lot of opportunity to learn and expand your knowledge base.

Cons

Compensation and acknowledgement of required work for the business is inadequate. A good worker is not valued as much as they should be, talk is valued over action and accomplishment.

Advice to Senior Management

Mid-level management positions are often used for retention of knowledge instead of the ability to manage.

Pros

Great peers on the front lines.
Business casual dress code.
We get the lunch leftovers when management meetings are held in the office.
Free coffee and tea. That's it.

Cons

Mandatory overtime. No comp days whatsoever, no overtime pay.
No salary increases for years at a time.
Health benefits have been very scaled back, we have to pay a ton out of pocket. Miss the HMO.
Company is very profitable, yet the associates do not see any financial or other benefit.
Sales force continues to be built up, yet the manpower to implement continues to lack...setting us up for failure.
There is no work/life balance.
Can only work from home on an exception basis.
No transportation subsidies.
Very little training. Everything is learn as you go. Trial by fire.
Major disconnect for Management between their expectations and what realistically can be accomplished.

Advice to Senior Management

Instead of just telling the employees that you're listening and trying to make improvements...try making some improvements. We don't want trinkets with the company logo, we want cash bonuses and increases so that we can raise our families.How about Yabuki divides one of his millions amongst the grunts that keep the company afloat.

Pros

The only pro I can think of is that I enjoy working with the people in my office and on my team. If it wasn't for the people, I wouldn't have stayed as long as I have.

Cons

No work/life balance
No real salary increases
Management expects you to work over time as the norm, not the exception.
No room for advancement
There is no training or real support
The business units don't work together to promote "one Fiserv"
Internal groups are always fighting with each other and not working together to support the clients
Management does not work together to help alleviate the issues that we are experiencing
There is more emphasis on hiring sales people and account executives to bring in more business, but no one considered what the additional business would do to the teams that have to do the work. There was no additions to staff, and now we are in a place where it is practically impossible to keep up with the work and provide good service to our clients.

Advice to Senior Management

Leadership really needs to take a good hard look at the teams that support our clients and implement the services. These teams need to be supported, and developed to provide our clients the type of service they expect, and we want to provide.

Pros

Supportive first tier management. Given lots of leeway to innovate in the area of work. Work is not the end all be all. They understand that people have lives as well.

Cons

Huge beauracracy with different divisions not giving the support that's always needed or making you jump through hoops to get a simple request done..

Advice to Senior Management

Work on breaking down the barriers between different groups. The story of "One Fiserv" is talked about, but it depends on the group whether its shown.

Pros

Liberal attitude toward working from home
I've made some good friends; after all, we're all in this together.
There's an on-site deli that's not bad.

Cons

I've taken a hit on my career trajectory by working here and it will take time to climb out of this.
There is no way I can deliver product to customers thanks to the methodology, resource allocation, and budgetary interference from division management.
Management does NADA to support growth or retain talent.
No raises.
The attitude of no raises, no support, no acknowledgement, unrealistic timeframes for deliverables, and no communication have produced a predictable death of morale. This is a highly negative environment. You need a few coats of Teflon to protect yourself, but by the time you realize that, it's probably too late.

Advice to Senior Management

I don't see any point in offering advice to this mountain of incompetence. There are jobs out there, and we are ALL looking. You've fostered enough disloyalty with your staff that you can expect an exodus. To my brethren in the trenches - good luck and god speed. Get out of the place while you still have the will. There are better jobs out there. The grass actually is greener on pretty much ANY other side.