Fiserv
2.5 of 5 762 reviews
www.fiserv.com Brookfield, WI 5000+ Employees

Fiserv Reviews

Updated Jul 8, 2014
All Employees Current Employees Only

2.5 762 reviews

                             

40% Approve of the CEO

Fiserv President, CEO, and Director Jeffery Yabuki

Jeffery Yabuki

(486 ratings)

33% of employees recommend this company to a friend
762 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "Good work/life balance makes you tolerate more than you would at another place"
    in 49 reviews
  • "They allowed us to work from home (not sure if that is the case)"
    in 24 reviews
Cons:
  • "Very silo-ed work business units cause unnecessary red tape"
    in 36 reviews
  • "It's all about trying to meet NOP just so that senior management can get their bonuses"
    in 35 reviews
  • Show more review highlights

Reviews

    • Culture & Values
           
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    • Career Opportunities
           
    • Disapproves of CEO

    2 people found this helpful  

    bad place to work for people that have been there over 10 yrs

    Back Office (Former Employee)
    Dublin, OH

    Prostime off and co workers

    Consmanagement is out of touch

    Advice to Senior Managementquit weeding out experienced staff

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    Discouraging environment

    Senior Software Engineer (Former Employee)
    Corvallis, OR

    ProsThe technical aspects of the job were good for a while. Eventually though this was overwhelmed by the frustration of an interminable planning cycle and very little technical innovation. The people I worked with were great for the most part, and we did some nice things like regular potlucks.

    ConsLittle to no recognition of employees (other than the one annual Associate Recognition day); expectations of being available whenever needed with not even a thank you for major contributions; generally negative atmosphere that pervades everything. Zero performance feedback for the most part, and the little I did get (all positive) had no correlation with any promotions or salary adjustments.

    Advice to Senior ManagementFocus on the employee experience.

    No, I would not recommend this company to a friend

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    • Culture & Values
           
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    • No Opinion of CEO

    1 person found this helpful  

    Stockholders are King

    Sales Specialist (Current Employee)
    Lincoln, NE

    ProsThey have Employee Stock Purchase Plan that you can enroll in up to 10% of your salary with a 15% discount on the stock price.
    Most people there are good to work with as well.

    ConsBig company, corporate attitude, only care about driving the stock price higher
    Company does not care about employees which leads to high turnover.
    There's a policy around fiscal year end (March) to let go of 2% of employees. No matter if you can't afford to let go of anyone or if everyone is performing well.
    CEO doesn't really care about his perception. 2 years ago they didn't give anyone a raise or bonus but he got a $5 mil+ bonus.
    Raises on an annual basis are around 0-4%, barely keeping up with inflation.

    Advice to Senior ManagementInvest in your employees and you'll retain people with years of knowledge, cutting cost of training new employees consistently.

    No, I would not recommend this company to a friend

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    • Culture & Values
           
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    3 people found this helpful  

    Very poor treatment of employees below the level of stock options.

    Anonymous Employee (Former Employee)

    ProsMost line employees are great people. Competent, dedicated, and very good at what they do. Paychecks don't bounce.

    ConsPay is horrible. At least 20% less than what you would receive for the same job somewhere else. A good pay raise there is 2%, but most get none year after year.
    Management completely ignores line employee input. There are few, if any, rewards for jobs done well.
    Too many projects for at least 10 software releases per year.
    Everything you do is monitored and recorded: emails, phone calls, trips to the bathroom/breakroom.
    The annual performance review process is an utter joke.
    High deductible ($6500 per family/year) health plan is the only option.

    Advice to Senior ManagementTry treating your employees like you want to be treated. Stop being the Gestapo. Liberalize work-from-home policies. And try, just once, to stop focusing exclusively on "Maximizing Share Holder Value." Instead, try "Maximizing Employee Value" and apply your five Fiserv values to employees. Share holders don't produce products, do they?

    No, I would not recommend this company to a friend

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    • Culture & Values
           
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    • No Opinion of CEO

    1 person found this helpful  

    Promote length of service not merit of work

    Client Service Analyst (Former Employee)
    Lincoln, NE

    Pros- great place to gain experience

    Cons- company doesn't reward employees who put forth effort but rather how long they have been there.

    Advice to Senior ManagementTry and retain your employees by compensating them fairly and don't bs about providing raises or waiting until your year end bonus comes around.

    No, I would not recommend this company to a friend

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    • Culture & Values
           
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    2 people found this helpful  

    Would not recommend this company if you value work/life balance

    Anonymous Employee (Former Employee)

    ProsCo-workers are client centered and really make it tolerable to work here. Long time employees try to maintain the atmosphere as it was prior to Fiserv's acquisition.

    ConsNo growth potential, pay is low and raises are almost non-existent. Have been proving through time tracking reports for years that there is a need for more staff, but cannot hire anyone. Staff is overworked and cannot keep up with everything required to do the job properly. Takes years to replace old PCs and laptops long after warranty is expired. Benefits are reduced each year.

    Advice to Senior ManagementHire more staff so that they can provide excellent service the clients deserve. Look at the Fiserv 'Values' and then invest in the employees so that they can deliver on the values.

    No, I would not recommend this company to a friend

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    • Culture & Values
           
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    • No Opinion of CEO

    1 person found this helpful  

    Not Happy

    Anonymous Employee (Former Employee)

    ProsSalary was good, My co-workers was great.

    ConsManagement sucks, don't treat employees with respect, this place is a fire-call generator..

    Advice to Senior Managementget in touch with reality and you employees.

    No, I would not recommend this company to a friend

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    • Culture & Values
           
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    • Approves of CEO

    3 people found this helpful  

    The company is a paradox

    Vice President (Current Employee)

    ProsThe associates are passionate about doing the right thing for the clients

    ConsTrying to work on too many things makes it difficult to implement anything

    Advice to Senior ManagementWalk the talk

    – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    • No Opinion of CEO

    2 people found this helpful  

    Lots of potential, not enough investment

    Anonymous Employee (Current Employee)

    ProsGreat people, strong products, good work/life balance

    ConsC-level suite is too focused on bottom line and does not invest in people
    Corporate push is to drive more efficiencies into the organization, however, C-Level suite does not provide adequate investment to assist in achieving those efficiencies making it difficult for middle and senior management to succeed

    Advice to Senior ManagementPlace a higher value on talent at all levels
    Streamline technology processes to make it easier to achieve business goals.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    2 people found this helpful  

    Good place to work. Solid company with great earnings potential. High employee churn

    Anonymous Employee (Former Employee)

    ProsCareer pathing opportunities are plentiful.
    Great training.
    Good culture.

    ConsDivisional management regularly turns-over employees for the sake of showing FISV Exec Team that they are making change and managing to bottom line. Loss of domain knowledge and continuity with Client Service.

    Advice to Senior ManagementTake better care of your employees - they are your greatest asset.

    Yes, I would recommend this company to a friend

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Fiserv – Why Work for Us?

Quick Facts Year founded: 1984 Headquarters: Brookfield, Wisconsin Locations: 155 worldwide Employees: Approximately 21,000 Revenue: $4.48 billion in 2012 Who We Are Fiserv, Inc. (NASDAQ: FISV) is a leading global… Full Overview

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