Fiserv EFT Solutions
2.3 of 5 16 reviews
www.cardsolutions.fiserv.com Morris Plains, NJ 150 to 499 Employees

Fiserv EFT Solutions Reviews

Updated Jul 7, 2014

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2.3 16 reviews

                             

100% Approve of the CEO

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(2 ratings)

33% of employees recommend this company to a friend
16 Employee Reviews
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    Low pay and high expectations to work until job is complete

    Business Analyst (Former Employee)
    Indianapolis, IN

    ProsIt is a fast paced environment

    Constoo much going on and not enough organization

    No, I would not recommend this company to a friend

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    2 people found this helpful  

    Process over results. Mediocre benefits, disconnected management, expensive health care, frequent re-orgs, low morale.

    Project Manager (Current Employee)

    ProsI'm lucky enough to work in a showplace office where a the majority of executives and senior leadership work; the facilities are nice even if they are showing their age; and the cafeteria serves the best food of anywhere I've ever worked. Bring bug spray if you work in other offices. You do get to work from home pretty often. If you're the type who likes to keep their mouth shut and do as-told, you will do well at this company by simply following process and making friends with a few key long-term employees.

    ConsExtremely heavy process footprint. Project quality is measured by adherence to process; budget/schedule variances and level of re-work are secondary considerations. Adherence to process is prioritized over common sense or even quality of end-results (opposite of most companies). Every project must go through multiple toll gates and governance reviews - projects which would take 4-6 months in other companies literally take years to complete at Fiserv. Project re-scopes, cost over-runs, and schedule delays are extremely common. Lower and middle management has built a set of processes and reporting structures that hide these problems.

    Process and governance developed in a vacuum. Most of the company's internal business and operational processes are developed without input or feedback. The corporate Governance board is staffed with brand-new managers only 1-3 years out of college or long-term line and project managers who have never been promoted, very few in-between --- those who are least-qualified to develop best practices. The governance board and other gatekeepers feel strongly that they are the team who really runs the company and often say so out loud in public meetings.

    Excessive middle management layers and constant re-organizations. Re-orgs happen several times a year, with at least one major re-org per quarter. Politically well-connected individuals move up quickly while others languish, which has led to a large core of long-term employees in junior-to-middle management - many of whom started with the company straight out of college and have never worked anywhere else - being promoted well past the Peter Principle. A large number of junior and middle managers are still in the same roles after 20+ years, having created overly-complex and undocumented business processes to ensure they're secure in a role where don't have to work very hard or contribute anything new. Easily 10-15 percent of middle managers across the organization perform functions that could be duplicated by an automated spreadsheet extract or scheduled process within Remedy and/or Clarity/SAP.

    Poorly-trained technical staff. The level of technical knowledge and experience is generally fair-to-mediocre, especially among middle managers and long-term employees.Most operational units are much more interested in controlling their work intake queue than in producing high-quality or on-time results. Technology decisions are made based on what's easiest for a given team's work load, or what products the staff is most familiar with, rather than on what's best for the company's long-term technological competitiveness. Data centers are touted within the company as "state of the art facilities" while they are actually designed and built around mid-1990's to early-2000's era principles.

    Advice to Senior ManagementBreak the insular and self-reflective culture. Re-train or re-assign any manager who's been at the same level for 20 years or more (there are an awful lot of those in this company). Provide more-extensive training for the technical staff. Focus layoffs and restructurings on those who've not grown or progressed (clean out the excessive layers of middle management) rather than following the "last hired first fired" mentality.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    Extremely poor senior management, focus on expense management to the detriment of growth and innovation

    Senior Vice President (Former Employee)

    ProsMost of the people are really great at what they do - lots of experience, customer focused.

    ConsTotal lack of training, company does not live its values, executive leadership is very poor - almost MIA

    No, I would not recommend this company to a friend

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    Striving for mediocrity

    Anonymous Employee (Current Employee)

    ProsAs long as you are breathing, keep your mouth shut, complete your tasks as "they" want with no direction or training and don't mind being treated like a child you have great job security. Being average should be your goal...like the majority of employees.

    Working here will jump-start your job search for anywhere else. L

    ConsManagers have no authority, pay is well below average, raises are granted on the good 'ol boy system. If you work in a "show" office the facilities are excellent. For the majority that work in other facilities bring your own bug spray. The systems are antiquated, tech support is minimal, the sales team make promises that the technical side is expected to fulfill without the technology that was sold. Executive honesty is absent and line employees are expected to say whatever it takes to redirect client expectations.

    Training is non-existent. Work - life balance is the catchword of the day..... as long as 50 hours per week, weekends and an electronic tether are part of that equation. Benefits are shameful.

    Advice to Senior ManagementShare a little bit of your excessive compensation with the slaves. The Captain of the Titannic pushed his systems past their design limits also......

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Headed in the wrong direction

    Anonymous Employee (Former Employee)

    ProsCoworker environment is friendly and there are always new opportunities to learn other areas. Decent cafeteria plan considering the amount paid.

    ConsManagement is unwilling to listen to suggestions and areas of needed improvement. The company is more worried about the bottom line than their employees.

    Advice to Senior ManagementManagement should be able to handle job transitions of employees in and out of the company more professionally.

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    Your Career Aspirations Will Die Here

    Anonymous Employee (Current Employee)

    Pros* Good parking.
    * They started letting us where jeans.
    * They have a 401k and admittedly very average health insurance.

    Cons* A significant part of the business model is to grow profitability by not replacing people that leave through attrition. This has been going on for years at this point. This has lead to greater attrition and morale issues.
    * You will never be realistically recognized as exceptional in any way.
    * Raises for employees top off at 1%-3%. This is the extreme high end.
    * They are not committed to training that will keep you up with current industry technologies.

    Advice to Senior ManagementMaybe consider that there is a lack of business objectivity. Other companies are doing better because, well, you are not doing what most successful companies do!

    Your greatest assets are your innovative and dynamic employees. Reciprocating them for their contributions would tend to come back to you several fold. THEY are your future. THEY have the ideas that will make you more profitable and lead the industry. At least that's how the best companies leading their industries do the math: Google, Amazon, Apple etc.

    Maybe stop finding ways to keep saying NO to them. Squashing their input. They stop offering it after a while you know.

    If you don't emulate what the most successful do (and then lead and innovate in turn) you will continue to sustain what you are. Bottom feeders just coasting along as each manager reaches retirement.

    That is the observable goal of much of management BTW. Not to make a difference. Not to push any boundaries. Not to take any chances. Just hang on some how to make it to retirement. How far would Apple or Google get if that was there functional vision?

    You need new blood. You need movers and shakers in management. Difference makers. Those who inspire others to their highest potential. Then reward both those mangers and employees when they do!

    No, I would not recommend this company to a friend

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    Hard work gets you a new job...at a different company

    Information Security (Former Employee)
    Portland, OR

    Prosyou do work with very good people.

    ConsSalary is not competitive. Benefits are terrible. There are very limited opportunities for growth. Management doesn't listen to staff.

    Advice to Senior ManagementThe people that make the company profitable are the ones that should be heard. Continually cutting staff, salary, and benefits does not make a great place to work. Having the attitude of you should be lucky you have a job does not inspire loyalty.

    No, I would not recommend this company to a friend

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    Great co-workers

    Project Manager (Former Employee)
    Morris Plains, NJ

    ProsI enjoyed my time there. The environment is good and my co-workers were fun, supportive, and helpful the majority of the time.

    ConsThe hours were long and overtime was expected. The "Process" provided continual frustration at just about all phases of a project. Never felt like you finished with what you started.

    Advice to Senior ManagementPay more attention on how to get results instead of just following a process.

    Yes, I would recommend this company to a friend

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    We could be so much better

    Anonymous Employee (Current Employee)

    ProsNever dull. Never boring. Many opportunities to develop world class products

    ConsPolitics. EFT has hired people who make procedural changes without knowing the business or our operations.

    Advice to Senior Managementif you really want to know what's going on, listen in on meetings with senior management without them knowing you are there. If they aren't working for the best interest of the company, they shouldn't be there. Are they contributing to solutions? if not, they shouldn't be there. Can they communicate professionally and effectively? if not, they shouldn't be there. There are people in senior management positions who shouldn't be around people. You have smart people who know technology but are bullies.

    No, I would not recommend this company to a friend

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    If you don't mind low pay...

    Anonymous Employee (Current Employee)

    ProsGood people and lower-level managers. Flexible work hours. Lots of training available for those that want to take advantage of it.

    ConsLow pay and terrible benefits. Excessive offshoring. Managers not allowed to provide raises that keep up with inflation. Upper management indifferent to rewarding their employees for the successful company that they have built. Slackers and over-achievers receive same raises - eventually employees decide there is no reason to work hard.

    No, I would not recommend this company to a friend

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