Fiserv Reviews

Updated July 28, 2015
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2.8
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Approve of CEO
Fiserv President, CEO, and Director Jeffery Yabuki
Jeffery Yabuki
612 Ratings

Pros
  • The work-life balance was exactly what I was looking for--40 hour work week (in 72 reviews)

  • They allowed us to work from home (not sure if that is the case) (in 35 reviews)

Cons
  • Work/life balance not possible for most associates since they are over-worked while some incompetent associates thrive (in 23 reviews)

  • Senior management indifference to employees (in 41 reviews)

More Pros and Cons

1,113 Employee Reviews

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  1. Featured Review

    Helpful (5)

    Fortune Most Admired Company.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Managet in Indianapolis, IN
    Current Employee - Managet in Indianapolis, IN

    I have been working at Fiserv full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Financial performance, opportunity and a transparent approach for customers. Opportunity comes as fast as you can handle it. Well run organization with outstanding solutions.

    Cons

    Not sexy, but just wait! Lot of moving parts that don't always work great together. Better than any of my previous employers.

    Advice to Management

    Better communications with all staff on a regular basis.


  2. QA Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Quality Assurance Analyst in Wake Forest, NC
    Former Employee - Quality Assurance Analyst in Wake Forest, NC

    I worked at Fiserv (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great place to work, great people who care about the product.

    Cons

    As with any big software house you are fighting project deadlines, short staffing, and on occasion long hours. Not really a 'Con', just whats to be expected in the business.

    Advice to Management

    Listen closer to the people actually developing the software and not what the salesmen 'think' the software can do.


  3. Fiserv

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Operations Supervisor in Dublin, OH
    Current Employee - Customer Operations Supervisor in Dublin, OH

    I have been working at Fiserv full-time (More than 10 years)

    Pros

    Great benefits. Stable, growing company.

    Cons

    Work / life balance is an issue in some areas


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Graphic Designer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Graphic Designer in Brookfield, WI
    Former Employee - Graphic Designer in Brookfield, WI

    I worked at Fiserv (More than 10 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Fiserv hires really wonderful people.

    Cons

    The message of the company changes all the time therefore it's hard to market an undefined ever changing message.


  6. Print production

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Very Good Listener, Hard Working A Team Player in Indianapolis, IN
    Current Employee - Very Good Listener, Hard Working A Team Player in Indianapolis, IN

    I have been working at Fiserv full-time (More than a year)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    You operate your own machine,able to keep snacks and provide a public service

    Cons

    A year now our 2nd shift production has shifted to walking into No Work for 2nd shift 3out of a 5 day work week.

    Advice to Management

    Hope to get more clients.


  7. Customer Service Rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Lake Mary, FL
    Current Employee - Customer Service in Lake Mary, FL

    I have been working at Fiserv full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great Company to work for

    Cons

    Salary need to be with industry standards

    Advice to Management

    Great management


  8. Marketing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fiserv full-time (More than 10 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The people are wonderful. The company seems to be trying to be more employee-focused. Small benefits (like free coffee) are being rolled out.

    Cons

    Salary increases are pitiful. Benefits aren't great and health insurance cost is high

    Advice to Management

    Better benefits would entice good people and keep the good people you already have. Have HR analyze salaries and make sure they're competitive with the outside world.


  9. Great

    Former Employee - Business Analyst in Atlanta, GA
    Former Employee - Business Analyst in Atlanta, GA

    I worked at Fiserv (More than 3 years)

    Pros

    Great company to work for.

    Cons

    Have the ability to work from home.


  10. Do not Complain Just Quit..

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL

    I have been working at Fiserv part-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Im not a processor so I dont have to put up with gossip and politics. However, I am privy to the complaining about Fiserv and dont understand why people would continue to work somewhere for 10+ years and complain about it. Advice to complainers? Find something else that you love to do or come to work, bow your head, say nothing, collect the paycheck. The big bosses dont care about your complaints and have proven that.

    Cons

    Mandatory overtime for the BLOs and other units. Sometimes these folks are working 50 hours a week on what I consider to be slave wages. Chase starts lockbox employees at $13 an hour and thats just for entry-level.

    Advice to Management

    Wrong answer, Management. Processors do not 'Love' Working at Fiserv.. They do it because they 'have to' and there is the difference. Don't treat us like crap because we 'have to' put up with it. Not cool..


  11. Great Company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Detroit, MI
    Current Employee - Anonymous Employee in Detroit, MI

    I have been working at Fiserv full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Excellent opportunities for advancement, Growing, International

    Cons

    Large company that is growing, so navigation can be a challenge



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