Fiserv Reviews

Updated October 20, 2014
Updated October 20, 2014
848 Reviews
2.6
848 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Fiserv President, CEO, and Director Jeffery Yabuki
Jeffery Yabuki
528 Ratings

Review Highlights

Pros
  • The work-life balance was exactly what I was looking for--40 hour work week (in 68 reviews)

  • Current technologies with the option to work from home with manager approval (in 31 reviews)


Cons
  • Work-life balance is a challenge for many employees since this is a global company (in 22 reviews)

  • It's all about trying to meet NOP just so that senior management can get their bonuses (in 41 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Fiserv has been an adventure so far..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Service Representative in Oklahoma City, OK
    Current Employee - Client Service Representative in Oklahoma City, OK

    I have been working at Fiserv full-time (more than an year)

    Pros

    They have great benefits and the salary is pretty decent for an entry level job.

    Cons

    The department that I work in, is grossly under staffed and it causes the rest of the team to work that much harder.

    Advice to ManagementAdvice

    The management could not micro-manage as much. The team knows what needs to be done and doesn't need to be told from managers half a country away.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Love working for Fiserv!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fiserv full-time

    Pros

    Great work life balance ( work from home), great culture, very stable company, leader in the industry!

    Cons

    Don't have anything negative, have worked here for 12 years and would definitley recomend!

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Growing company

    Former Employee - Anonymous Employee in Brookfield, WI
    Former Employee - Anonymous Employee in Brookfield, WI

    I worked at Fiserv as a contractor (less than an year)

    Pros

    Company was expanding and growing, so a big emphasis on aligning after acquisitions. Strong financials.

    Cons

    Outside the city - prefer working in the heart of downtown, but otherwise great facilities and campus and easy freeway access.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5. 1 person found this helpful  

    Great company in need of some leadership stability.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fiserv full-time (more than an year)

    Pros

    Company sponsors a number of events and activities for employees. Employees are well treated. Company locations are well maintained. The benefits are on par with most large corporations.

    Cons

    Senior management churn contributes to lack of business focus. The frequency with which they change the leadership and organizational structure causes confusion in the employee ranks.

    Recommends
    Neutral Outlook
  6.  

    Software developer Co-op at Fiserv Lending Solutions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer Intern in King of Prussia, PA
    Current Employee - Software Developer Intern in King of Prussia, PA

    I have been working at Fiserv full-time (less than an year)

    Pros

    People are friendly
    they help you learn
    Manager was really good
    I had a great time

    Cons

    I have heard they do not pay very well to full time permanent employees

    Advice to ManagementAdvice

    Management was good

    Recommends
    Positive Outlook
  7.  

    Work culture is good, working model in my project isn't great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Quality Assurance Analyst in Warren, NJ
    Current Employee - Software Quality Assurance Analyst in Warren, NJ

    I have been working at Fiserv full-time (more than an year)

    Pros

    Work culture, work from home facility, trust in employees, facilities.

    Cons

    Offshore model, less mature project management, not great policies, work-personal life imbalance

    Recommends
    Negative Outlook
    No opinion of CEO
  8.  

    If nothing else, it has definitely been a learning experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Processor in Chicago, IL
    Current Employee - Senior Processor in Chicago, IL

    I have been working at Fiserv full-time (more than 10 years)

    Pros

    Our clients are very happy with the work we provide. Throughout all the changes we have somehow managed to keep them happy.

    There are a handful of really great people there who truly care about the work they do and they can be a delight to work with.

    Cons

    Turn over is high. Instead of hiring to fill positions they just dump everything on the hardworking individuals while the rest do just enough to get by. It is the dedicated workers that keeps this company afloat but these are the same individuals seeking employment elsewhere.

    The pay is egregious.

    Employee moral has plummeted.

    There's hardly any room for growth beyond middle management.

    It's like everyone from the mail room to the C-Suite are just there. The company culture is horrid and is absolutely nothing like they claim it is.

    Management treats everyone else like children. There is very little respect.

    Advice to ManagementAdvice

    The management team should definitely undergo some training. Many of them are just pushed into positions to fill a slot but have NO soft skills or people skills nor have any idea how to run a department.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Current associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fiserv full-time

    Pros

    Most of the associates are good people. Nice cafeteria plan. Depending on the department you are in, you can pretty much write your own ticket.

    Cons

    Fiserv pays well below market rate and their raises are a joke. When someone is finally hired, their pay starts at a level well above current associates that have been there for years. Management is susceptible to outside influence and unnecessarily punishes their teams due to this, even though they know the true story. The CEO isn't engaged, and has some pet execs that can do no wrong, which filters down to associates that can do no wrong.

    Advice to ManagementAdvice

    Pay better. Give bigger raises, stop coddling bad associates.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    QA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fiserv full-time (more than 10 years)

    Pros

    Works with really talented employees who cares deeply about their business unit and clients

    Cons

    Every February there are layoffs. Benefits are not good. Corporate would rather use offshore employees to save $ rather than use talented onshore employees who are familiar with the actual business process and clients.

    Advice to ManagementAdvice

    What's the point it will never change for the better

    Negative Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    One of the better jobs out there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager
    Current Employee - Project Manager

    I have been working at Fiserv full-time (more than an year)

    Pros

    First - their pay scale is very competitive, they pay at market rate or above. Lots of other benefits as well - relaxed dress code, salaried employees can decide their own schedule, lots of training opportunities. Work-life balance is good, with working from home an option at least once a week for most employees. Recently, there has been more focus on career building for associates, which has been great! Talented people actually get promoted and rewarded.

    Cons

    Management expects hard work. If you suck at your job you won't get far in this company. But really that's a Pro for the rest of the people that DO work hard.

    Advice to ManagementAdvice

    The initiative to increase communication from upper management to associates has been great - keep it up!

    Recommends
    Positive Outlook
    Approves of CEO

Work at Fiserv? Share Your Experiences

Fiserv

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.