Fiserv
2.5 of 5 696 reviews
www.fiserv.com Brookfield, WI 5000+ Employees

Fiserv Reviews

Updated Apr 14, 2014
All Employees Current Employees Only

2.5 696 reviews

                             

39% Approve of the CEO

Fiserv President, CEO, and Director Jeffery Yabuki

Jeffery Yabuki

(452 ratings)

33% of employees recommend this company to a friend
696 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "Good work/life balance makes you tolerate more than you would at another place"
    in 38 reviews
  • "The ability to work from home was nice (though this has been discontinued)"
    in 14 reviews
Cons:
  • "Processes constantly changing which have little to no value"
    in 18 reviews
  • "Very silo-ed work business units cause unnecessary red tape"
    in 34 reviews
  • Show more review highlights

Reviews

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  • Senior Management
         
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  • Approves of CEO

1 person found this helpful  

The company is a paradox

Vice President (Current Employee)

I have been working at Fiserv full-time for more than 8 years

ProsThe associates are passionate about doing the right thing for the clients

ConsTrying to work on too many things makes it difficult to implement anything

Advice to Senior ManagementWalk the talk

– I'm optimistic about the outlook for this company

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Good place to work. Solid company with great earnings potential. High employee churn

Anonymous Employee (Former Employee)

I worked at Fiserv

ProsCareer pathing opportunities are plentiful.
Great training.
Good culture.

ConsDivisional management regularly turns-over employees for the sake of showing FISV Exec Team that they are making change and managing to bottom line. Loss of domain knowledge and continuity with Client Service.

Advice to Senior ManagementTake better care of your employees - they are your greatest asset.

Yes, I would recommend this company to a friend

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Personally, my experience has been generally positive so far.

Client Services (Current Employee)

I have been working at Fiserv full-time for more than 8 years

ProsI really enjoy the actual work that I do (position suits me well).

ConsAlmost zero growth opportunities. In my role I have pretty much topped out. For several years I have brought this up during my annual review and have presented ideas, plans, etc. to substantiate that I want to continue growing. While it is hard to actually complain as I am still employed and make a fair salary, I throw myself into my work and that becomes a challenge when there are not any advancement opportunities. Overall the workplace environment is positive...some great people, great clients, etc.

Advice to Senior ManagementShow the staff who are largely responsible for the success of Fiserv that you are as equally committed to them as they are to the company. Don't just promote people because they have a high technical skillset (which may actually be a detraction at the Management level) or because they are liked or have been there for a long time. Reward those who make a difference by having career/advancement opportunities available for them to EARN. While I like very much what I do I know I am not going to remain satisfied in my current role until retirement. Give me a reason to not start looking elsewhere.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Leadership lacks. Employees committed.

Account Executive (Current Employee)
Baltimore, MD

I have been working at Fiserv full-time for more than 8 years

ProsGreat people, trying to do right by clients.

ConsWork overload. Difficult to manage all the work and business coming in the door.

Advice to Senior ManagementBe bold. Hire.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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For the most part I liked working for Fiserv, however wished they did not sell of the H&F department.

Account Executive, Inside Sales, Account Manager (Former Employee)
Columbus, OH

I worked at Fiserv full-time for more than 5 years

ProsI liked the industry and the people that I worked with

Consmanagement turn- over and focus

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Solid company; good working experience

Anonymous Employee (Current Employee)
King of Prussia, PA

I have been working at Fiserv full-time for less than a year

ProsGood management practices, and a real commitment to improving leadership. Management staff all seem to be committed to excellence at their respective jobs. Many career opportunities, they prefer to promote from within and hard work is rewarded. Ability to work from home and needed, with no guilt attached. By far this is the most flexible employer I have ever worked for.

ConsThe work day is long - 9 hours at the office with a 1-hour unpaid break is typical.

Advice to Senior ManagementConsider upgrading computer equipment, it's a little out-dated.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Lots of potential, not enough investment

Anonymous Employee (Current Employee)

I have been working at Fiserv full-time for more than 10 years

ProsGreat people, strong products, good work/life balance

ConsC-level suite is too focused on bottom line and does not invest in people
Corporate push is to drive more efficiencies into the organization, however, C-Level suite does not provide adequate investment to assist in achieving those efficiencies making it difficult for middle and senior management to succeed

Advice to Senior ManagementPlace a higher value on talent at all levels
Streamline technology processes to make it easier to achieve business goals.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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Very nice people, benefits and location for NJ residents.

Management (Former Employee)
Morris Plains, NJ

I worked at Fiserv full-time for more than a year

ProsGood work life balance and flexible work hours Excellent place to work if you are also raising a family .

ConsTight budgets , restrictions on travel , conference or trainning. Not at the leading edge on salary, title or career growth.

Advice to Senior ManagementThe firm has plenty of areas of work where employees can make a difference and leave a mark- Empowering employees will help.

No, I would not recommend this company to a friend

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Refreshing change

Account Executive (Current Employee)

I have been working at Fiserv full-time for less than a year

ProsGreat leadership. Strategic, committed and supportive. This company knows how to deliver and meet the markets demands.

ConsFast paced and growing ... No slackers allowed here. You will get lost. Slackers should stick with the failing competing companies . You know who they are, with their debt and shrinking market share.

Advice to Senior ManagementKeep up the good job building solid career environments in the financial services industry.

– I'm optimistic about the outlook for this company

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It's ok

Anonymous Employee (Current Employee)

I have been working at Fiserv full-time for more than 10 years

ProsAbility to learn. Treated like a professional.

ConsLow pay. Minimal ability to grow salary.

Advice to Senior ManagementYou/we have a profitable company. Share wealth with the employees who make it happen. Most importantly, follow your own basic principles/core values. They are not just supposed to be a mission statement, but the way the company is to operate.

No, I would not recommend this company to a friend

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Fiserv – Why Work for Us?

Quick Facts Year founded: 1984 Headquarters: Brookfield, Wisconsin Locations: 155 worldwide Employees: Approximately 21,000 Revenue: $4.48 billion in 2012 Who We Are Fiserv, Inc. (NASDAQ: FISV) is a leading global… Full Overview

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Glassdoor is your free inside look at Fiserv reviews and ratings — including employee satisfaction and approval rating for Fiserv CEO Jeffery Yabuki. All 696 reviews posted anonymously by Fiserv employees.