Fiserv Reviews

Updated September 3, 2015
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2.9
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Recommend to a friend
Approve of CEO
Fiserv President, CEO, and Director Jeffery Yabuki
Jeffery Yabuki
628 Ratings

Pros
  • The work-life balance was exactly what I was looking for--40 hour work week (in 72 reviews)

  • They allowed us to work from home (not sure if that is the case) (in 35 reviews)

Cons
  • Work/life balance not possible for most associates since they are over-worked while some incompetent associates thrive (in 23 reviews)

  • Senior management indifference to employees (in 41 reviews)

More Pros and Cons

1,151 Employee Reviews

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  1. Featured Review

    Helpful (7)

    Fortune Most Admired Company.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Managet in Indianapolis, IN
    Current Employee - Managet in Indianapolis, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fiserv full-time (More than 10 years)

    Pros

    Financial performance, opportunity and a transparent approach for customers. Opportunity comes as fast as you can handle it. Well run organization with outstanding solutions.

    Cons

    Not sexy, but just wait! Lot of moving parts that don't always work great together. Better than any of my previous employers.

    Advice to Management

    Better communications with all staff on a regular basis.


  2. Good place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Fiserv full-time (Less than a year)

    Pros

    Freedom to innovate. Professional development support is great from conferences to hackathons to personal development goals.

    Cons

    The bureaucracy in a big company makes some things much harder than they might be.


  3. Helpful (1)

    Customer service representative job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Columbus, OH
    Former Employee - Customer Service Representative in Columbus, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Fiserv (More than a year)

    Pros

    Friendly coworkers, nice cafeteria plan.

    Cons

    Unrealistic goals for phone representatives.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Nice place to get salary without work

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    good work life balance. Salary without work

    Cons

    for most of the project there is not to learn anything technically

    Advice to Management

    Please work on Travel management and Food


  6. Good place to work!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA
    Recommends
    Positive Outlook

    I have been working at Fiserv full-time (Less than a year)

    Pros

    good place to work, good managers, always changing They're doing a lot to try and improve the work environment

    Cons

    pay, some management is not very open or available

    Advice to Management

    Listen to your employees and show you value their opinions


  7. A place to belong

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fiserv full-time (More than 10 years)

    Pros

    strong management and financial performance. Focus on clients and associates - Philosophy better engaged associates means better solutions, service.

    Cons

    Multiple priorities - need to be good at juggling and keeping perspective

    Advice to Management

    Keep communications coming, and coming and coming.


  8. Good learning experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Fiserv full-time (More than a year)

    Pros

    There are many opportunities to learn in software development. They are currently supplying software to about 44% of US banks.

    Cons

    Depending on manager you might be working with technical debt.


  9. Architect

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Atlanta, GA
    Former Employee - Software Engineer in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Fiserv full-time

    Pros

    Reasonable pay and benefits, generally solid ethics, well organized, well funded

    Cons

    The biggest problems resulted from constant changes in executive management. I worked there for several years and honestly had a new manager every six months. The company still feels like a product of mergers and acquisitions rather than a single company. They almost never promote from within.

    Advice to Management

    I can't honestly say that I would change a lot. The trends that I saw during my time there seemed positive for the company as a whole.


  10. Technical Engagement Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Talented people to work with

    Cons

    Weak retention policy, constant management change


  11. Helpful (1)

    Fiserv

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    For me, it was the team I worked with. We all worked together and it made for a really close working environment.

    Cons

    A lot of disorganization from the company in training. Employees are often thrown into calls for new clients and/or new processes with little to no training. There's always a sense of chaos with new clients because procedures haven't been written and no safety net is ever in place to support employees on calls. It's sink or swim and then they figure out the problem in the weeks afterward. This means customers end up getting terrible service and employees are working blindly.

    Advice to Management

    Take the time before introducing new clients to your employees to actually LEARN the product and the client. Not just the vague details, but specifics. So when employees ask questions, then you can answer the question and not say "I don't know. I think we..."



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