Fiserv Reviews

Pros

Great people, fun environment, flexibility within the job.

Cons

Lack of promotions because so much tenure, pay is a little off from what normal industry standard is, lack of communication from upper management.

Advice to Senior Management

Be more clear and concise with the way you communicate. It seems at times you hear what is going on with other co-workers instead of upper management.

Pros

Money is Pretty Good
Awesome PTO Benefits
Flexibility In Schedule
Many Good People In The Company Who You Work With

Cons

Management-Staff disconnect is often severe
Corporate Management has no sense of what is going on "in the trenches"
Hard Work merits barely a pat on the back unless you are part of the "good ol boys club" or kiss a lot of rear end
Barely any raises in 4 years, while company records record profits, and management gets promotion and bonuses.
Poor Morale in many offices.

Advice to Senior Management

Appreciate what your staff does for you more. When the economy turns, good people will be out the doors in droves if you dont. I have already seen a dozen out the door at my location.

Pros

Good people, good products, leading market share in key sectors of fintech

Cons

Complex marketplace with fast pace of change, clients currently have regulatory pressure

Advice to Senior Management

Nice new brand

Pros

I receive what I feel are good and fair benefits including medical, 401K, and vacation. I have been with the company for a number of years and have earned significant vacation time.

Cons

"Corporate" as the senior level executives are typically referred to preach 5 values and high level goals, but those at lower levels do not get the low level details needed to make good decisions. Quality is the latest buzzword but there is no talk of any rewards for increasing quality nor good measurements to know if quality has improved other than client dissatisfaction.

Pros

Great people, decent benefits, market average pay, good work/life balance and tremendous potential to offer the world some innovative products and solutions.

Cons

Fiserv's executive leadership seems to be running the entire company via a spreadsheet. Given our CEO is a former accountant, no big surprise there! Leadership is constantly preaching about "innovative solutions" but where's the investment? Very frustrating being in IT managing tons of legacy systems with plans to upgrade but nothing materializes when it's time to pay. We're constantly being asked to deliver more quickly with higher quality but on the same crap we already have. We're "building tomorrow's legacy systems today!" Meanwhile, the Good Ole Boy network is alive and well only promoting inept friends and hiring former associates. If you're thinking about joining Fiserv, better get what you want coming in the door, otherwise you're gonna be looking for another opportunity ... like me.

Advice to Senior Management

Craft a plan that you can commit to executing fully. The constant change in direction and reorg after rerog is just madness. Change for the sake of change is very frustrating and counter productive. The bottomline is important, but you also need to reinvest. Break up the Good Ole Boy network too - - it's kiling morale and lots of people are looking elsewhere.

Pros

Collaboration between employees was good, but siloed BUs.

Cons

Management politics; indecision on direction.

Advice to Senior Management

Make a decision and stick with it.

Pros

Large company (fortune 500);
Variety of projects;
Many locations across the country;
Nice people to work with;
Easygoing work environment

Cons

The area that I worked in was reorganized several times during the past year;
Following reorgs I was not contacted and informed about new positions/managers;
I was hired with no real purpose and was not given much work or direction

Advice to Senior Management

Offer a more structured intern program so that interns can get more benefits from their time spent working at Fiserv

Pros

Nice campus in Norcross, GA with a cafeteria on campus.

Cons

Management doesn't respect people and senior leadership doesn't have a clue about project/program management.

Advice to Senior Management

Improve communication with associates - you ask, they tell, you do what you want. Decide if Norcross (Checkfree) management style or Fiserv style is more important.

Pros

The people that work here have a high work ethic.

Cons

Be prepared to work more for less.

Advice to Senior Management

Loyalty isn't cheap

Pros

good support and help from leaders

Cons

limited option in canteen and there are no other option

Advice to Senior Management

nothing as uch that can be adviced