Fiserv Reviews

Updated March 29, 2015
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2.8
1,019 Reviews
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Fiserv President, CEO, and Director Jeffery Yabuki
Jeffery Yabuki
573 Ratings

Pros
  • The work-life balance was exactly what I was looking for--40 hour work week (in 72 reviews)

  • Current technologies with the option to work from home with manager approval (in 35 reviews)

Cons
  • Work-life balance is a challenge for many employees since this is a global company (in 23 reviews)

  • It's all about trying to meet NOP just so that senior management can get their bonuses (in 41 reviews)

More Pros and Cons

Employee Reviews

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  1. Featured Review

    1 person found this helpful

    Fortune Most Admired Company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Managet in Indianapolis, IN
    Current Employee - Managet in Indianapolis, IN

    I have been working at Fiserv full-time (more than 10 years)

    Pros

    Financial performance, opportunity and a transparent approach for customers. Opportunity comes as fast as you can handle it. Well run organization with outstanding solutions.

    Cons

    Not sexy, but just wait! Lot of moving parts that don't always work great together. Better than any of my previous employers.

    Advice to ManagementAdvice

    Better communications with all staff on a regular basis.

    Recommends
    Positive Outlook
    Approves of CEO
  2. Learning opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Rocky Hill, CT
    Former Employee - Customer Service Representative in Rocky Hill, CT

    I worked at Fiserv

    Pros

    Encourage employee to growth within the company

    Cons

    No real cons to mentions

    Advice to ManagementAdvice

    none

    Recommends
    Positive Outlook
    No opinion of CEO
  3. 2 people found this helpful

    Fiserv is a company that cares deeply about its customers and its shareholders just not its employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fiserv full-time (more than 3 years)

    Pros

    You work with some really bright minds and for some great leaders

    Cons

    Fiserv does not provide competitive salary, raises or growth opportunities. Fiserv likes to talk about how it cares about its employees but never back that talk up in any way.

    Advice to ManagementAdvice

    Promote from within instead of hiring 100% outside. Start paying market wages.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Fiserv has a very diversified experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Administrator in Atlanta, GA
    Former Employee - Systems Administrator in Atlanta, GA

    I worked at Fiserv

    Pros

    Work culture is nice and good

    Cons

    slow processes sometimes takes a long time

    Advice to ManagementAdvice

    Have no problem with manageement

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  6. 5 people found this helpful

    Fiserv has been good to and for me!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fiserv full-time (more than 5 years)

    Pros

    - Great Team Work when needed. I’ve worked in three groups and most members have been great.
    - Ability to work independently and held accountable for your own work. Not a lot of hand holding which is nice, allows me to dig deep and find the resources needed making for good working relationships with other departments.
    - Direct Managers are amazing and very willing to lend a hand when needed.
    - Benefits are very equal to current Social Scale. High Deductible but worth if it you see the doctor frequently

    Cons

    - Vocal Negative co-workers. No one seems to address these employees bad mouthing the company even when clients present in office building. Lack of office etiquette from certain coworkers. Mostly the upset ones which is normal but zip it when clients are present in the office and talk with your manager no everyone else in an open area.
    - Merit raises could be better. Been here 6 years and have also been bumped up but on the small side.
    - Recognition for good work is lacking from upper management. Direct Managers are great but Upper Management could do with some Communication training.

    Advice to ManagementAdvice

    Upper Management - Higher than Directors: Should communicate with the workers bees a tad more. Some talk AT you instead of with you. Increase positive feedback to support staffers and worker bees.

    Recommends
    Positive Outlook
    No opinion of CEO
  7. 2 people found this helpful

    Fortune Most Admired Two Years Running

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fiserv full-time (more than 3 years)

    Pros

    Talented associates; Strong market position; and Trusted partner with banks and credit unions. Right focus on continuously improving client experience. Plenty of work to be proud of.

    Cons

    At times, difficult to move fast and get the right work accomplished.

    Advice to ManagementAdvice

    Continue effort to upgrade talent, enable tighter integration of products with an eye on the desired customer and associate experience.

    Recommends
    Positive Outlook
    Approves of CEO
  8. Overall a good career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Management in Dallas, TX
    Former Employee - Product Management in Dallas, TX

    I worked at Fiserv full-time

    Pros

    Advancement was steady. Given a lot of freedom and access to clients.

    Cons

    There was a lot of churn in the leadership resulting from poor top-down management and goals that conflicted across the business lines.

    Advice to ManagementAdvice

    Stronger, united, and more transparent middle-management that is held accountable but only after a fair chance to succeed. Good associates are released when this does not occur.

    Recommends
    Negative Outlook
    Approves of CEO
  9. Gotta be managements favorite in order to get promoted within.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fiserv full-time (more than 3 years)

    Pros

    Great Benefits, guranteeed 40 hrs.

    Cons

    All about favorites in order to get promoted.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10. 1 person found this helpful

    Great company, great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer in Omaha, NE
    Current Employee - Senior Software Engineer in Omaha, NE

    I have been working at Fiserv full-time (more than a year)

    Pros

    Big company benefits, small office environment, great management, interesting and challenging work

    Cons

    Can't really think of any.

    Recommends
    Positive Outlook
  11. 2 people found this helpful

    Great company to work for if you ignore salary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Analyst in Glastonbury, CT
    Current Employee - Technical Support Analyst in Glastonbury, CT

    I have been working at Fiserv

    Pros

    Working in the open solutions division is great been working with DNA for years. The company as a whole is okay everyone appears to be professional and upper management their best to keep us happy

    Cons

    Salary is below standard and is very hard to change, the Benefits are good over all however they need to change the health insurance

    Advice to ManagementAdvice

    Work life balance is good personal growth need to be given more focus along with promotions. Fiserv needs to review salary grades and they need to be aligned with market standards

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