Fiserv Reviews

Updated October 22, 2014
Updated October 22, 2014
848 Reviews
2.6
848 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Fiserv President, CEO, and Director Jeffery Yabuki
Jeffery Yabuki
528 Ratings

Review Highlights

Pros
  • The work-life balance was exactly what I was looking for--40 hour work week (in 68 reviews)

  • Current technologies with the option to work from home with manager approval (in 31 reviews)


Cons
  • Work-life balance is a challenge for many employees since this is a global company (in 22 reviews)

  • It's all about trying to meet NOP just so that senior management can get their bonuses (in 41 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Not terrible. Has issues that should be addressed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Analyst in Phoenix, AZ
    Former Employee - Technical Support Analyst in Phoenix, AZ

    I worked at Fiserv full-time (more than 10 years)

    Pros

    Other than medical, the benefits are very good. Tuition reimbursement, cafeteria allowance, good PTO, wfh if you're in the right group. Stable, secure. Decent pay Good coworkers. Intelligent managers (at least mine were).

    Cons

    Medical benefits are bad. HDHP w/HSA. They say it's the industry standard. So why not be a leader and provide good health benefits instead of being one of the crowd? Lack of opportunities and training. Culture can be a little unprofessional. CEO can be a jerk during town hall meetings. Someone needs to tell him to stop threatening to fire you. Even as a joke. And stop withy the stand up routines.

    Advice to ManagementAdvice

    - Better health benefits
    - better training opportunities
    - allow for advancement
    - encourage career growth.

    No opinion of CEO
  2.  

    Good people, decent pay for this area.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Fiserv Employee in Sioux Falls, SD
    Current Employee - Fiserv Employee in Sioux Falls, SD

    I have been working at Fiserv full-time (more than 8 years)

    Pros

    Stability, good employees, good place for employees with families.

    Cons

    Raises are few and far between. Willing to let other companies steal good employees rather than pay just a little more. Management tends to take advantage, but what job doesn't have this.

    Advice to ManagementAdvice

    It takes a long time to learn any position at Fiserv, don't be so willing to let good employees jump ship for a little amount of money.

    Recommends
    Positive Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Fiserv has been an adventure so far..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Service Representative in Oklahoma City, OK
    Current Employee - Client Service Representative in Oklahoma City, OK

    I have been working at Fiserv full-time (more than an year)

    Pros

    They have great benefits and the salary is pretty decent for an entry level job.

    Cons

    The department that I work in, is grossly under staffed and it causes the rest of the team to work that much harder.

    Advice to ManagementAdvice

    The management could not micro-manage as much. The team knows what needs to be done and doesn't need to be told from managers half a country away.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Love working for Fiserv!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fiserv full-time

    Pros

    Great work life balance ( work from home), great culture, very stable company, leader in the industry!

    Cons

    Don't have anything negative, have worked here for 12 years and would definitley recomend!

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Growing company

    Former Employee - Anonymous Employee in Brookfield, WI
    Former Employee - Anonymous Employee in Brookfield, WI

    I worked at Fiserv as a contractor (less than an year)

    Pros

    Company was expanding and growing, so a big emphasis on aligning after acquisitions. Strong financials.

    Cons

    Outside the city - prefer working in the heart of downtown, but otherwise great facilities and campus and easy freeway access.

  7. 1 person found this helpful  

    Great company in need of some leadership stability.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fiserv full-time (more than an year)

    Pros

    Company sponsors a number of events and activities for employees. Employees are well treated. Company locations are well maintained. The benefits are on par with most large corporations.

    Cons

    Senior management churn contributes to lack of business focus. The frequency with which they change the leadership and organizational structure causes confusion in the employee ranks.

    Recommends
    Neutral Outlook
  8.  

    Software developer Co-op at Fiserv Lending Solutions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer Intern in King of Prussia, PA
    Current Employee - Software Developer Intern in King of Prussia, PA

    I have been working at Fiserv full-time (less than an year)

    Pros

    People are friendly
    they help you learn
    Manager was really good
    I had a great time

    Cons

    I have heard they do not pay very well to full time permanent employees

    Advice to ManagementAdvice

    Management was good

    Recommends
    Positive Outlook
  9.  

    Work culture is good, working model in my project isn't great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Quality Assurance Analyst in Warren, NJ
    Current Employee - Software Quality Assurance Analyst in Warren, NJ

    I have been working at Fiserv full-time (more than an year)

    Pros

    Work culture, work from home facility, trust in employees, facilities.

    Cons

    Offshore model, less mature project management, not great policies, work-personal life imbalance

    Recommends
    Negative Outlook
    No opinion of CEO
  10.  

    Great people to work with but otherwise not a very good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reporting Systems Analyst in Jersey City, NJ
    Former Employee - Reporting Systems Analyst in Jersey City, NJ

    I worked at Fiserv full-time (more than 3 years)

    Pros

    Great day-to-day team and coworkers
    Flexible work hours, open to work from homes.
    The coworkers I worked with day to day were some really smart and dedicated people

    Cons

    Lack of direction and leadership
    Low market pay and lack of raises
    Lack of focus, doesn't feel company going right direction. A lot of internal projects ended up getting us nowhere and hurts morale

    Advice to ManagementAdvice

    Really need to have a clear focus on goals and not just getting short term projects done

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    If nothing else, it has definitely been a learning experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Processor in Chicago, IL
    Current Employee - Senior Processor in Chicago, IL

    I have been working at Fiserv full-time (more than 10 years)

    Pros

    Our clients are very happy with the work we provide. Throughout all the changes we have somehow managed to keep them happy.

    There are a handful of really great people there who truly care about the work they do and they can be a delight to work with.

    Cons

    Turn over is high. Instead of hiring to fill positions they just dump everything on the hardworking individuals while the rest do just enough to get by. It is the dedicated workers that keeps this company afloat but these are the same individuals seeking employment elsewhere.

    The pay is egregious.

    Employee moral has plummeted.

    There's hardly any room for growth beyond middle management.

    It's like everyone from the mail room to the C-Suite are just there. The company culture is horrid and is absolutely nothing like they claim it is.

    Management treats everyone else like children. There is very little respect.

    Advice to ManagementAdvice

    The management team should definitely undergo some training. Many of them are just pushed into positions to fill a slot but have NO soft skills or people skills nor have any idea how to run a department.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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