Fiserv Reviews

Updated July 27, 2015
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1,112 Employee Reviews

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  1. Helpful (1)

    Lease Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lease Consultant in Buffalo, NY
    Former Employee - Lease Consultant in Buffalo, NY

    I worked at Fiserv full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    A lot of food parties, associates are always willing to help. management does a great job to recognize your good work, which you are awarded gift cards. nice summer bash and Christmas parties.

    Cons

    pay and benefits are not great, cheap on the raises, training is a circus, and not well organized. if your looking for just a job, instead of a career, then this might be the place for you. not much room for career advancement.

    Advice to Management

    Would be nice to offer more career advancement.


  2. Great Company with great benefits

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Quality Assurance Analyst in Dublin, OH
    Former Employee - Quality Assurance Analyst in Dublin, OH

    I worked at Fiserv full-time (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Benefits Salary Cafeteria (w/ low employee cost) PTO

    Cons

    None, loved my time there


  3. Helpful (7)

    Customer Solutions - time for a change at the top - until then consider any other group.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fiserv

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    I was with the company just over 5 years. The job was generally flexible even if the culture and leadership were not. Depending on your group it can be a good company. Good benefits

    Cons

    Start seeing people as the pathway to fixing your problems versus always being the problem. Senior Leadership in customer solutions believes they can fire their way to prosperity while taking no personal accountability for back logs and terrible attrition, continue to squeeze middle management without offering new direction or support. The SVP has been there too long and hasn't had a new idea in a long time except "fire everyone" and finding more ways he's not accountable in any way for the poor performance of the organization. When you stop learning you're dead - this guy is just waiting to be buried or in his case retire. Several good leaders continue to hang on in a subculture that only be described as dysfunctional. Others are rewarded for loyalty with roles that continue to de-scoped because admitting they are a waste of space would be too personal for the SVP even if they display no capability. Nepotism and ineptitude abound... You can tell the good ones - they've recently left, are looking or have found a way to spend a little time as possible with the SVP.

    Advice to Management

    Scratch the surface. There is a reason your senior leader in customer operations has a session without HR every week - to continue to cross the line of actual leadership into being a workplace bully and general embarrassment. Ask why a call center with as many good things in terms of benefits continues to struggle and look at the factors that haven't changed - your senior leader. Eliminate superfluous VP and Directors who are there thanks to their personal relationships with the senior leader and use the money to hire more staff to service your customers.


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  5. Helpful (4)

    Managers are being bullied

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Corvallis, OR
    Current Employee - Anonymous Employee in Corvallis, OR

    I have been working at Fiserv full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Fellow associates work well together to get the job done. Managers try to keep morale high with positive reinforcement during trying situations.

    Cons

    Managers are being bullied into force ranking associates. Even in high performing groups someone is always placed on the bottom. Managers are being encouraged to let onshore staff go with the promise of replacing them with two offshore employees. During surveys managers have gotten good ratings from their direct staff. However senior leadership has not enjoyed the same ratings. Managers have been told their jobs are on the line if they cannot raise overall ratings for senior leadership. Jeff Yabuki wants to be a most admired leader from staff.

    Advice to Management

    Stop playing games to rig survey results to stroke your own egos. Do not preach "do the right thing" when you don't live by the same rules.


  6. Helpful (1)

    Just like the company Initech in Office Space

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Programmer Analyst in Lincoln, NE
    Current Employee - Programmer Analyst in Lincoln, NE

    I have been working at Fiserv full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Travel on the company private Jet was fun

    Cons

    Long hours, bad pay, and if you ever ask for a raise you were told there will be raises next quarter.


  7. Great Place to Work.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Hickory, NC
    Former Employee - Customer Service Representative in Hickory, NC

    I worked at Fiserv full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Fiserv's leadership provides an amazing support system and coaching process.

    Cons

    Heavy and constant comparison of your performance to your peers' performance.


  8. Helpful (2)

    Mgmt talent lacking

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Norcross, GA
    Current Employee - Anonymous Employee in Norcross, GA

    I have been working at Fiserv full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Whether you have a good or bad boss is a hit or miss at Fiserv. The mgmt team play internal politics a considerable amount of time. Given this, departments do not always work well with each other or meet the promise of the "one Fiserv" goal to deliver the best results to the customer.

    Cons

    Mgmt is too focused on quarterly revenue. Staff is overworked which results in people not being able to utilize all their PTO days or have anytime to focus on professional development, which is 100% self directed here.


  9. Helpful (2)

    Technical knowledge not required for an SDET position

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Development Engineer In Test in Corvallis, OR
    Former Employee - Software Development Engineer In Test in Corvallis, OR

    I worked at Fiserv (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    As an SDET, there were interesting engineering problems to work on. There was a bi-monthly lunch meeting for programmers to learn new stuff together.

    Cons

    It was clear that the skills of an SDET were not required. Rather, they wanted QA, manual, testers. The work which was needed to be done, which was completely manual (with no automation), was completely at odds with what the interview was like (which included programming problems).

    Advice to Management

    Don't require hires to have CS degrees if the work required from them has no programming involved.


  10. The Job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fiserv full-time (More than 3 years)

    Negative Outlook
    No opinion of CEO
    Negative Outlook
    No opinion of CEO

    Pros

    Good experience when it comes to technical problem solving and opportunity to enhance the current technologies to better the team.

    Cons

    Not the most up to date on the work place equipment


  11. Helpful (4)

    Hypocritical Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fiserv full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Opportunity to learn office politics at its best, test your strength and patience and how well you can do in a sweat shop.

    Cons

    Worst management ever. On one hand they talk about employee engagement and listening to the people's concerns. Yet the meetings to collect this feedback are held in a completely "open" setting with ~50 participants, where no one can and will voice their true concerns. Management is not readily approachable. If you still manage to get your feedback to the upper management somehow, seldom will it be acted upon. Severe cost cuttings have led to extremely understaffed teams that constantly struggle to meet the lofty goals. People, as a result, often try to push the work onto someone else. One classic example is HR not even having enough resources to conduct exit interviews. Exit interviews are shoved into the responsibilities of managers who have no clue on what they are supposed to do in these interview. Neither are the resources very likely to their true feeling with their former bosses, more so when the reason of resignation is the boss. Another opportunity to get honest employee feedback is conveniently missed.

    Advice to Management

    Squeezing as much out of the employees as possible will not take you too far although it may seem like you are winning in the short term. Just be ware if that.



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