Fitness First

  www.fitnessfirst.com
  www.fitnessfirst.com

Fitness First Reviews

Updated September 27, 2014
Updated September 27, 2014
40 Reviews
3.0
40 Reviews
Rating Trends

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Fitness First CEO Andrew Cosslett
Andrew Cosslett
17 Ratings

Employee Reviews

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  1.  

    Great at setting sales foundation for contact centre cold calling, developing selling cycle, basics with needs analysis

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager
    Former Employee - Sales Manager

    I worked at Fitness First full-time (more than 3 years)

    Pros

    Great fun young energetic culture, Instills intrinsic determination and self motivators to excel

    Cons

    Requires great teamwork and strong leadership in place for resources

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Great place to train

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Trainer in Blaine, MN
    Current Employee - Personal Trainer in Blaine, MN

    I have been working at Fitness First full-time (more than 5 years)

    Pros

    Easy access to equipment, unlike most gyms where trainer may have to wait for a member to finish with a piece of equipment

    Cons

    Could be more marketing potential for group classes and personal training sales

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    high school job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Childcare in Ashburn, VA
    Former Employee - Childcare in Ashburn, VA

    I worked at Fitness First

    Pros

    friendly coworkers
    fun to work with kids

    Cons

    unorganized
    special treatment
    annoying parents

    No opinion of CEO
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  5.  

    Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fitness First full-time (more than an year)

    Pros

    Good company ethos who value their employees and encourage them to keep fit! They also do listen to their employees suggestions and if possible implement their good ideas.

    Cons

    As I have now retired this may no longer be relevant! At the time I was there the recession was hitting the company and the knock on effect on employees was the lack of available money for salary increases.

    Recommends
    No opinion of CEO
  6.  

    Sales Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager in London, England (UK)
    Former Employee - Sales Manager in London, England (UK)

    I worked at Fitness First full-time (more than an year)

    Pros

    Great in house team, fun and exciting work environment, potential for promotions through demonstrating potential, flexible holidays, use of club facilities throughout UK.

    Cons

    There was a lack of communication between upper management and local clubs, it seemed upper management would only contact when something was wrong and only in a negative manner never in a positive manner and never with ideas and new strategies.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    worst decision of my working career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Club General Manager in Glasgow, Scotland (UK)
    Former Employee - Club General Manager in Glasgow, Scotland (UK)

    I worked at Fitness First full-time (more than 5 years)

    Pros

    you may have to give up your life and work for minimum wage

    Cons

    you will never be promoted unless you have a massive urge to rip people off and sell your soul

    Advice to ManagementAdvice

    you should listen to the customer on an individual basis not base your strategy on bums on seats, you are supposed to bee a health and fitness chain not a sales machine to line venture capitalists pockets!!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    First for a reason

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - National Retail Coordinator in Sydney (Australia)
    Former Employee - National Retail Coordinator in Sydney (Australia)

    I worked at Fitness First full-time (more than 5 years)

    Pros

    Fitness development is actually going somewhere in the Australian business, which is more than i can say for competitor gyms that I've worked for in the UK. Range of equipment for different goals and athletic levels, and always looking to add and improve. Great chance for progression and plenty of opportunities for those that work hard.

    Cons

    Going through some re-structure so takes time to get higher due to lesser roles, however less roles gives business chance to grow. Possible risk at laying off too many roles though, as less passion with those that remain, means less productivity, less action from the business and less positive change for members.

    Advice to ManagementAdvice

    Get rid of the right people, keep the right people. Delve deeper into who's there to make the world a fitter place, and who's there for themselves.

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Great, if you are tough enough to deal with members and their egos.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reception in London, England (UK)
    Current Employee - Reception in London, England (UK)

    I have been working at Fitness First part-time (more than an year)

    Pros

    Free gym membership
    Meet some great people

    Cons

    Minimum wage, no London living wage
    Understaffed, yet Head office expects superior customer service

    Advice to ManagementAdvice

    Sending your entire staff on compulsory 'Raise the Bar' workshops, encouraging full interaction and a high level of customer service is all well and good. But if you then refuse to provide more hours to hire staff to action this, then it's a complete waste of time.

    Introducing 'Price Alignments' to members without pre-warning staff in the gyms affected shows a gross misunderstand and ignorance of the pressures your frontline staff are under. Stop making the calls from the safety of head office and look after your men in the trenches.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Love working for Fitness First, Proud to wear the T-Shirt

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Trainer in London, England (UK)
    Current Employee - Personal Trainer in London, England (UK)

    I have been working at Fitness First full-time (more than 3 years)

    Pros

    Feel like part of a family, great opportunities to grow my business as a PT, reasonable rent prices for Trainers, excellent brand and company.

    Cons

    Some gyms are very small, Renovation can take time.

    Advice to ManagementAdvice

    Maybe Incentives for Personal Trainers, like free rent for a month

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Great people, great business undermined by inexperienced, egotistical management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Regional Manager
    Former Employee - Regional Manager

    I worked at Fitness First full-time (more than 8 years)

    Pros

    I have some lifelong friends and from the ranks of both members and staff. I had great opportunities and training and developed through the business quickly. This business has enormous potential and I enjoyed many aspects of my time there, particularly the chance to learn and grow in a young, vibrant and dynamic environment. The focus on training and development was outstanding, I learnt so much and can honestly say Fitness First gave me the opportunities that have led to my career success.

    Cons

    Sales aggressive culture that rewards poor behaviour and win-lose outcomes in favour of the business at the expense of customers. Many great people have been chewed up and spat out by this business, which is a shame as there is enormous passion and genuine care by front line staff.

    Advice to ManagementAdvice

    The culture of this business has become toxic, with egotistical, chest thumping inmates running the asylum. Whilst the business has undergone a significant re brand the architects of the disaster which led to a global fire-sale are still in charge... Until this changes history will most probably repeat itself. Bring in professional senior managers with experience, qualifications and the maturity to make balanced and astute decisions for all stakeholders. Look after you members and staff; and don't delude yourselves that a new brand palette and slogans will change the fundamental flaws in your business.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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