Five Star Quality Care

  www.fivestarseniorliving.com
  www.fivestarseniorliving.com
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Five Star Quality Care Reviews

Updated September 15, 2014
Updated September 15, 2014
42 Reviews
2.2
42 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Five Star Quality Care President and CEO Bruce J. Mackey Jr.
Bruce J. Mackey Jr.
22 Ratings

Employee Reviews

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  1.  

    Enjoyable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Five Star Quality Care

    Pros

    You will get attach to residents

    Cons

    Not enough help with residents and need higher raises

    No opinion of CEO
  2.  

    over worked and underpaid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Five Star Quality Care full-time

    Pros

    The residents and my current supervisor. Even when we don't have enough people and the residents lights are going off like crazy, they really understand that we are trying our best.

    Cons

    they over work you. they do not pay you very well and if you work overtime, unless you fill out paperwork ahead of time and get it approved you do not get time and a half. They make you pay for your food, while discarding leftovers in the trash

    Advice to ManagementAdvice

    Respect your employees and pay them right amount of wages

    Doesn't Recommend
    No opinion of CEO
  3.  

    Executive Director does not care about anything...except his paycheck!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Sun City, AZ
    Current Employee - Anonymous Employee in Sun City, AZ

    I have been working at Five Star Quality Care full-time for more than 3 years

    Pros

    Only because of the residents

    Cons

    Executive Director - VERY POOR LEADER!! Delegates all of his work to others and does not appreciate or thank those helping him do his job because he will not take the time to learn.. and too focused on how he looks or talking about his personal life in town hall!

    Advice to ManagementAdvice

    Get rid of current Executive Director...................................

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Good not great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Accountant  in  Newton, MA
    Current Employee - Accountant in Newton, MA

    I have been working at Five Star Quality Care full-time for more than 3 years

    Pros

    Good work environment with good people

    Cons

    Management and training are terrible

    Advice to ManagementAdvice

    Get better training for new employees

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6. 1 person found this helpful  

    WATCH YOUR BACK!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director of Maintenance - Morningside of Beaufort  in  Beaufort, SC
    Former Employee - Director of Maintenance - Morningside of Beaufort in Beaufort, SC

    I worked at Five Star Quality Care full-time for less than a year

    Pros

    Residents, were fun. Some fellow workers. Hours were adjustable. The work was good, steady and a full day. Meals were cheap. Residents, residents, residents.

    Cons

    Poor pay, benefits and management, both at the location and regionally; so far the corporate management is a big question mark, time will tell. PTO, poor. Exec. Dir. would dock pay, 1/2 hour lunch even if you were forced to work through it. RSD or Nurse was, well a very poor excuse for one. To much sexual innuendo. If you could get them to come to work, then the ED and RSD would help, but otherwise they sat in an office doing nothing, but expected you to pick up the slack. They hire care staffers on the drop of a dime, poor training and screening; as long as they have a body on the floor to work, they are ok... who cares if they mistreat the residents, have no compassion and cheat the company. The resident care staff could do, pretty much what they want and get away with it, even mistreating or not caring for the residents. Too much family hired!
    Staff did not care if residents were helped or not. Management just wanted warm bodies in beds! Some workers broke company policy, daily, but nothing was done. The executive director would tour other "competitors" places and then turn them into the local authority so they could have or get their residents and keep beds full. Watch out if you care too much or are liked more than the executive director ... they will send you home and then terminate you, but will file false reports to the state unemployment commission, saying that you quit or walked off the job! DEAD END, GO NOWHERE JOB! VERY, VERY overworked and underpaid! AND don't even think about reporting anything to anyone, that will get you railroaded out of a building faster then a bullet train!
    Just a word of advise if you do go to work there...document everything and record any and all conversations, when you can as proof you will need later!

    Advice to ManagementAdvice

    If your values, motto and core beliefs mean as much as you say they do, then prove it! If you cared half as much as you say you do about resident, then the money they pay would be justified! If you know a facility is run poorly, why do you continue to allow it, if so many complaints come in and continue to, and such a high turnover of management level staff, why do you condone it, but doing nothing about it. GET REAL! Be the "5" star care you advertise you are, rather than the 1 you provide! Actions speak louder than words, and the actions I witnessed said "you will pay for 5 star service, but only get 1 star... and LIKE IT!"

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    They don't treat you with respect

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Certified Nurse Aid  in  Lawrence, KS
    Current Employee - Certified Nurse Aid in Lawrence, KS

    I have been working at Five Star Quality Care full-time for more than a year

    Pros

    The residents are the reason I stay

    Cons

    The pay is not good. They find every way they can to not pay you. You are treated like your opinion does not matter

    Advice to ManagementAdvice

    Pay your employees what they are worth
    Listen to their opinions

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Friendly environment, overworked, underpaid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Billing Specialist  in  Newton, MA
    Former Employee - Billing Specialist in Newton, MA

    I worked at Five Star Quality Care full-time for less than a year

    Pros

    Room for growth
    Friendly environment
    Good place to start
    Trusted to work on own
    Bonus on a yearly basis
    Equal amount of women and men
    Coworkers in the same department were in the same age group
    Lots of help from coworkers
    Patience from managers

    Cons

    Overworked
    Underpaid
    Needs better management (not the assistant manager, he seems like the actual manager in the department)

    Advice to ManagementAdvice

    Accept questions from employees, motivate employees to grow in other departments, not just in the current department, higher salary

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    High Turnover, Poor Culture, and Lack of mgmt concern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Dallas, TX
    Former Employee - Manager in Dallas, TX

    I worked at Five Star Quality Care full-time for more than 3 years

    Pros

    Wonderful residents, good benefits: health insurance is pretty good. Paid time off program with option to cash out.

    Cons

    Company is not very organized and senior management seems not to care. In 2 years, the SNF Dallas location has gone through 10 Director of Nursing, 3 MDS Coordinators, 3 Assistant Director of Nursing, 3 Administrators, 3 Executive Directors, 3 Activity Directors, 3 Maintenance Directors. No one from the regional or corporate level seems to care that turnover is soo high. When a position turns over, no one from the regional level comes to the community to ensure things are running smoothly. When they finally hire managers, the managers receive NO training. Not sure what the regional managers do. They surely are not in the community doing walk throughs. When an employee writes to corporate, they are looked down upon. Corporate in Newton, MA does not seem to care. They do not handle problems or concerns, they foward them to Regional HR and local community to handle which leads to some bias. This process discourages employees from coming forward with concerns. There tends to be some retaliation for expressing concerns. The Dallas SNF community received a zero deficiency survey and no one in the local community recieved any type of bonus, not even the Administrator nor the Director of Nursing. This is almost unheard of! There are also very FEW opportunities for advancement.

    Advice to ManagementAdvice

    Provide more training for all positions, especially managers. Not everyone is familiar with "The Five Star' way! Also, Regional Directors should be doing a lot more! Get more involved. Walk the communities. Meet with employees and residents. Show that you care (if you really do care)! Create a bonus structure for managers!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Working for Five Star

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Five Star Quality Care full-time for more than a year

    Pros

    People, Co=workers, Residents, good environment

    Cons

    Immediate Supervisor Controlling, Un clear communication, expects 24/7 work literally

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    busy work place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Five Star Quality Care

    Pros

    a public listed company in health care industry

    Cons

    promotion opportunity is rare and frustrating

    Advice to ManagementAdvice

    promote employees if they contribute to the company and work hard

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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