Five Star Quality Care

  www.fivestarseniorliving.com
  www.fivestarseniorliving.com

Five Star Quality Care Reviews

Updated December 10, 2014
Updated December 10, 2014
48 Reviews
2.3
48 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Five Star Quality Care President and CEO Bruce J. Mackey Jr.
Bruce J. Mackey Jr.
26 Ratings

Employee Reviews

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  1. 2 people found this helpful  

    Pretty good overall

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Activities Director in Midlothian, VA
    Former Employee - Activities Director in Midlothian, VA

    I worked at Five Star Quality Care full-time (less than an year)

    Pros

    Money, promotion chances are good if the team likes you

    Cons

    Very high expectations of management team. No help in my department (no assistant). No in service training for my position, it was sink or swim

    Advice to ManagementAdvice

    Please give some in service training to ALL managers before they join the position for at least a WEEK.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Be Prepared for Compromised Principles, Toxic Politics and Dishonest Dealings

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Hampton, VA
    Former Employee - Anonymous Employee in Hampton, VA

    I worked at Five Star Quality Care full-time (more than 5 years)

    Pros

    Received priceless experience learning how to navigate without support
    Advertised '5-Star Values' an excellent concept - but in the end is lacking from senior management down

    Cons

    Lack of training AND support - recipe for HIGH attrition rates
    Employee burnout is rampant - employees are required to produce quality results with severely lacking resources
    Highly toxic, cut-throat, by-any-means-necessary work environments throughout the company - bleeds down to the front line staff taking care of residents
    Senior Management not to be trusted

    Advice to ManagementAdvice

    Train, nurture and support the leadership in your facilities - the direct and powerful link between those leaders, their staff and your bottom line is crucial. Lead by example.
    Your staff is not only your #1 line item - it is your #1 ASSET!

    Never deal with employees using compromised principles, working in the shadows does nothing for your bottom line - or your satisfaction ratings. Deceit is deceit, period.

    Once a building loses its "heart", it becomes a very cold place for residents - the census and ultimately your bottom line will suffer.

    Doesn't Recommend
  3. 2 people found this helpful  

    Unprofessional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Sun City, AZ
    Former Employee - Server in Sun City, AZ

    I worked at Five Star Quality Care part-time (less than an year)

    Pros

    Residents appreciated you if you were helpful and friendly towards them.

    Cons

    -Lack of communication between HR and management in different departments
    -Employees are overworked and underpaid or only getting 5 hours a week
    -Very poor training program
    -Lack of leadership
    -Company isn't professional when it comes to certain things
    -A lot of health code violations
    -Mistreatment of some residents and certain employees
    -Not a lot of promotions
    -Don't get paid time off unless you request it
    -Barely any benefits
    -DO NOT WORK HERE.

    Advice to ManagementAdvice

    Hire better people for management and communicate better with each other and employees.

    Doesn't Recommend
    No opinion of CEO
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  5.  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing in Newton, MA
    Current Employee - Marketing in Newton, MA

    I have been working at Five Star Quality Care full-time (more than an year)

    Pros

    Coworkers are kind, knowledgeable, and take pride in their work. Management is approachable and awesome to work with. It’s a great feeling being a part of a company that is devoted to helping others. Work-life balance is really good. Corporate office is in a great location and offers employees free breakfast on Fridays!

    Cons

    Sometimes the office can be a little too quiet.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Love working here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CRM Manager in Newton, MA
    Current Employee - CRM Manager in Newton, MA

    I have been working at Five Star Quality Care full-time (more than an year)

    Pros

    On a day-to-day basis, I work with dozens of fellow employees around the country. Just about everyone I work with is very good at what they do. I love the people I work with. The work is challenging and enjoyable.

    Cons

    The company doesn't have money to throw around. However, you are encouraged to be creative and can often come up with ways to get things done.

    Advice to ManagementAdvice

    Continue to promote and foster the company's core values

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Enjoyable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Five Star Quality Care

    Pros

    You will get attach to residents

    Cons

    Not enough help with residents and need higher raises

    No opinion of CEO
  8. 2 people found this helpful  

    Avoid this company like it is a plague

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Resident Services Director
    Former Employee - Resident Services Director

    I worked at Five Star Quality Care full-time

    Pros

    Great residents and families. Pay was appealing upon hire, but quickly learned that for what was required, working 60 hours a week, the pay was awful.

    Cons

    Poor management at all levels, unethical practices at all levels but most disappointed in lack of support by human resources. Food is terrible and for what they charge the residents, it is shameful what they are served. Company only cares about making money and could care less about their residents. Disgraceful. Ashamed to have been associated with such an unethical company.

    Advice to ManagementAdvice

    Listen to the people who work day in and out and act in accordance.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    over worked and underpaid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Five Star Quality Care full-time

    Pros

    The residents and my current supervisor. Even when we don't have enough people and the residents lights are going off like crazy, they really understand that we are trying our best.

    Cons

    they over work you. they do not pay you very well and if you work overtime, unless you fill out paperwork ahead of time and get it approved you do not get time and a half. They make you pay for your food, while discarding leftovers in the trash

    Advice to ManagementAdvice

    Respect your employees and pay them right amount of wages

    Doesn't Recommend
    No opinion of CEO
  10. 2 people found this helpful  

    Executive Director does not care about anything...except his paycheck!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Sun City, AZ
    Current Employee - Anonymous Employee in Sun City, AZ

    I have been working at Five Star Quality Care full-time (more than 3 years)

    Pros

    Only because of the residents

    Cons

    Executive Director - VERY POOR LEADER!! Delegates all of his work to others and does not appreciate or thank those helping him do his job because he will not take the time to learn.. and too focused on how he looks or talking about his personal life in town hall!

    Advice to ManagementAdvice

    Get rid of current Executive Director...................................

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Good not great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Accountant in Newton, MA
    Current Employee - Accountant in Newton, MA

    I have been working at Five Star Quality Care full-time (more than 3 years)

    Pros

    Good work environment with good people

    Cons

    Management and training are terrible

    Advice to ManagementAdvice

    Get better training for new employees

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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