Five Star Quality Care

www.fivestarseniorliving.com

Five Star Quality Care Reviews

Updated January 30, 2015
Updated January 30, 2015
56 Reviews
2.6
56 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Five Star Quality Care President and CEO Bruce J. Mackey Jr.
Bruce J. Mackey Jr.
31 Ratings

Review Highlights

Pros
  • I love working with the Staff, & the residents are wonderful (in 3 reviews)

  • Work closely with resident and family members (in 2 reviews)


Cons
  • The company has no system in place that promotes clinical growth or rewards hard work (in 4 reviews)

  • Company is not very organized and senior management seems not to care (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Not a bad place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Five Star Quality Care

    Pros

    Diversity of work, great co workers, some employee outings

    Cons

    Lack of upper mobility, high insurance premium

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    A good place to serve Seniors if that's your passion

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Five Star Quality Care full-time

    Pros

    Nice environment and friendly co-workers

    Cons

    Hiring practices, nepotism, little money spent on recruiting good employees,

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Providing the best possible care for our elderly population

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Medication Aide in Charlotte, NC
    Current Employee - Medication Aide in Charlotte, NC

    I have been working at Five Star Quality Care

    Pros

    Executive director provides great leadership

    Cons

    Concerns for increased acuity levels in assisted living

    Advice to ManagementAdvice

    Advocate for more resources/funds from state legislators

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Five Star Quality Care

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Five Star Quality Care

    Pros

    Pretty good team and managements

    Cons

    Not much room for growth

  6.  

    I really liked the patients I worked with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Medical Assistant Graduate in Toms River, NJ
    Current Employee - Medical Assistant Graduate in Toms River, NJ

    I have been working at Five Star Quality Care

    Pros

    I liked the people who lived there. I worked on the 11p-7a shift. Patient care isn't easy, but it is rewarding. Having compassion for someone is a good thing and I always practice patience because as a healthcare worker we have to remain calm in the most stressful situations.

    Cons

    I would get home about 8 to 9 in the morning and I would be sleeping all day long while everyone else was awake. Don't get me wrong it is alright to work overnights, but we have to have time for ourselves. I got employment discrimination on that shift, because of my disability and on that shift they can do all they want

    Advice to ManagementAdvice

    To make better accommodations for healthcare workers with disabilities

    Doesn't Recommend
    Positive Outlook
  7.  

    i cannot believe i stayed 12 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Resident Assistant in Auburn, AL
    Former Employee - Resident Assistant in Auburn, AL

    I worked at Five Star Quality Care full-time (more than 10 years)

    Pros

    i loved the opportunity to make someones day better. the residents were appreciative of the love and care they received.

    Cons

    no advancement, 2% raise was all i could get after 12 years, management was consistently deceitful, they talked about their own staff, hostile work environment, home office no help when called, office staff would not help when needed, they don't care how their residents were talked to or treated. they don't care how they talked to their own staff. i am ashamed to have stayed so long, couldn't afford the benefits offered.

    Advice to ManagementAdvice

    the management team should treat all staff and resident equal. faithful employees should be able to make a $10 an hour after more than a decade of good work. employees should not be ridiculed and talked about by management. home office should check on their facility and be glad for the residents who pay their wages.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Friendly Working Atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Activity Assistant in Wilmington, DE
    Current Employee - Activity Assistant in Wilmington, DE

    I have been working at Five Star Quality Care

    Pros

    Hard-working staff! Love working with residents

    Cons

    Low Wages, no advances. Quality of care to residents is poor at times.

    Advice to ManagementAdvice

    Better Communication to employees. Consider raising wages.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Five Star Quality Care full-time (less than a year)

    Pros

    Great product, put people first. Vp sales great asset

    Cons

    Need more support in recruiting department

    Advice to ManagementAdvice

    Keep up the good work

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Be Prepared for Compromised Principles, Toxic Politics and Dishonest Dealings

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Hampton, VA
    Former Employee - Anonymous Employee in Hampton, VA

    I worked at Five Star Quality Care full-time (more than 5 years)

    Pros

    Received priceless experience learning how to navigate without support
    Advertised '5-Star Values' an excellent concept - but in the end is lacking from senior management down

    Cons

    Lack of training AND support - recipe for HIGH attrition rates
    Employee burnout is rampant - employees are required to produce quality results with severely lacking resources
    Highly toxic, cut-throat, by-any-means-necessary work environments throughout the company - bleeds down to the front line staff taking care of residents
    Senior Management not to be trusted

    Advice to ManagementAdvice

    Train, nurture and support the leadership in your facilities - the direct and powerful link between those leaders, their staff and your bottom line is crucial. Lead by example.
    Your staff is not only your #1 line item - it is your #1 ASSET!

    Never deal with employees using compromised principles, working in the shadows does nothing for your bottom line - or your satisfaction ratings. Deceit is deceit, period.

    Once a building loses its "heart", it becomes a very cold place for residents - the census and ultimately your bottom line will suffer.

    Doesn't Recommend
  11. 2 people found this helpful  

    Unprofessional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Sun City, AZ
    Former Employee - Server in Sun City, AZ

    I worked at Five Star Quality Care part-time (less than a year)

    Pros

    Residents appreciated you if you were helpful and friendly towards them.

    Cons

    -Lack of communication between HR and management in different departments
    -Employees are overworked and underpaid or only getting 5 hours a week
    -Very poor training program
    -Lack of leadership
    -Company isn't professional when it comes to certain things
    -A lot of health code violations
    -Mistreatment of some residents and certain employees
    -Not a lot of promotions
    -Don't get paid time off unless you request it
    -Barely any benefits
    -DO NOT WORK HERE.

    Advice to ManagementAdvice

    Hire better people for management and communicate better with each other and employees.

    Doesn't Recommend
    No opinion of CEO

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