FiveStars

  www.fivestars.com
  www.fivestars.com

FiveStars Reviews

Updated October 26, 2014
Updated October 26, 2014
28 Reviews
4.1
28 Reviews
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Recommend to a friend
Approve of CEO
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Victor Ho
14 Ratings

Employee Reviews

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  1. 2 people found this helpful  

    Happy Here!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at FiveStars full-time (more than an year)

    Pros

    - Couldn't ask for better people (smart and caring)
    - Most lunches and dinners, fully stocked with snacks, gaming consoles/tables, etc (general startup perks)
    - Pay is fair after asking around

    Cons

    - Space is limited and can be louder if you are in an area with groups making calls
    - There's so much work to do, but now with a new round of funding, we should be able to add more people to the team

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Overworked and Underpaid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Outside Sales Representative
    Current Employee - Outside Sales Representative

    I have been working at FiveStars full-time (less than an year)

    Pros

    -Outside Sales
    -Most of co-workers are genuine nice people to work with
    -Meeting with SMB owners
    -Selling an truly effective product, the price point is fair and better than most competitors, however the price point is much higher than the competition

    Cons

    -You do everything from prospecting through close
    -You just have to make it happen, set appointments through cold-calling and canvass a lot
    -Unpredictable
    -Looooooong hrs, if you work 8 hrs a day, you won't make it and during the interview the managers make it sound you'll 've a lot of freedom, which is not the case.
    -Daily debrief calls to go over your day with your regions sales team, except Mondays, those calls are repetitive, no one listens and its just a waste of time. They are also late in the day when you just want to unwind and get with your personal life
    -Managers might call you several times during the day to ask about your day, which is repetitive because you have to go over it debrief calls anyways
    -Very negative and stressful if you are not doing well
    -Pour benefits - Health Benefits suck, and they said you are family and will always look out for you but this is not true, the company doesn't offer Short Term/ Long Term Disability and you are totally screwed if you need those
    -Only $230/ month for gas and cell phone, please note: you are using your own car and phone and driving a lot, so the $230 is nothing and the base salary is low
    - Lots right out of college people in management or managers that are older but didn't have experience managing before, so they can be out of line and unprofessional
    -You are also in charge of making marketing material, install the software and train the staff for the accounts you sell. Which takes time away from selling and is very time consuming

    Advice to ManagementAdvice

    Hire more professional and experienced managers
    Be more upfront about what the job duties really entails during interview process
    Higher base and better benefits

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  3.  

    Meh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FiveStars full-time

    Pros

    The snack drawer has a nice selection of junk snacks and healthy stuff. Free lunches most days of the week. The people are nice too. Very young company in SF, so all the coworkers are young typical sf people. Vegetable eating, bike riding, and kale smoothies all the way.

    Cons

    If you work here, it kind of becomes your life. You work together 10 plus hours, you eat together, drink together..., do everything together. No room for your outside homies. It's great if you don't have a life before becoming employed, but horrible if you do. And your salary, it sucks. be prepared to be underpaid and overworked with 10 plus hours of your day dedicated to fs.

    Advice to ManagementAdvice

    PAY RAISE PLZ?!?

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 3 people found this helpful  

    Dedicated full-time employee for 1 year.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FiveStars full-time

    Pros

    It's a hard-working family that supports your through thick and thin.

    Cons

    If you want to move up, you have to work 80 hours + every week.

    Advice to ManagementAdvice

    Spend more time evaluating management style cross-company.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 3 people found this helpful  

    I'd rather be retired, but while I have to work I'll stay here :)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at FiveStars full-time (more than an year)

    Pros

    Lots of freedom to innovate. Always new things upcoming.

    Cons

    Too many possible things to do and not enough time to do them.

    Advice to ManagementAdvice

    So far so good

    Recommends
    Positive Outlook
    Approves of CEO
  7. 2 people found this helpful  

    Great Place!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at FiveStars full-time (more than an year)

    Pros

    Casual environment and great culture.

    Cons

    Nothing negative to say about FS.

    Recommends
    Neutral Outlook
    Approves of CEO
  8. 3 people found this helpful  

    Amazing company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Loyalty Consultant
    Former Employee - Loyalty Consultant

    I worked at FiveStars full-time (less than an year)

    Pros

    Open door policy, open to ideas from all, fun friendly working environment.

    Cons

    Same as any start up- constant changes.

    Recommends
    Positive Outlook
  9. 3 people found this helpful  

    The name says it all

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Loyalty Consultant in San Diego, CA
    Current Employee - Loyalty Consultant in San Diego, CA

    I have been working at FiveStars full-time (less than an year)

    Pros

    Great vision with a promising future in sight. Working with some of the most brilliant and interesting people in the industry. Your team becomes your family and you are motivated by helping them succeed as well. Most importantly, you are selling a product that you are fully confident will help small businesses significantly and their satisfaction puts a smile on your face.

    Cons

    Being an LC is not for the weak at heart. If you want to be "average" at best, then you might get by working 8 hour days. If you want to be an A-player and help the company fulfill its vision, then expect to work long hours. Meeting cool business owners, getting them excited about a product that works and having a great team helps though. If you're someone who gets easily hurt by rejection and can't move past it, then this job isn't for you either.

    Advice to ManagementAdvice

    At the risk of sounding biased, things have been looking pretty good lately. Management has made a lot of recent changes that will set us up for even more future success. The best advice I can offer is to keep it up.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 3 people found this helpful  

    Overworked & Underpaid!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Loyalty Consultant
    Former Employee - Loyalty Consultant

    I worked at FiveStars full-time (less than an year)

    Pros

    There are definitely some intelligent, outgoing, and caring people at this company. They also throw great parties at HQ on Fridays like you are in a fraternity complete with a kegorator, mini bar, snack drawer, and drink fridge. Lots of kumbaya / moral boosting to offset being underpaid.

    Cons

    30K base in addition to paying for a majority of your own travel expenses is not worth it! There is no negotiating with salary. People that apply for sales positions are lucky if they last more than a few months. Constant turnover. Price of FiveStars product increased several times to appease investors and company valuation. Lots of newly grads with their first job offer out of college that are eager beavers that are willing to work for free. Not my cup of tea.

    Advice to ManagementAdvice

    Consider a competitive salary based on past job experience and geographic locations. Promote from within and be transparent with your colleagues. Better work-life balance. Not everyone wants to be part of the whole "family" when work is done and there must be a respectful boundary when work is finished for the day.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 3 people found this helpful  

    Hard Work But Pays Off

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Loyalty Consultant in Dallas, TX
    Former Employee - Loyalty Consultant in Dallas, TX

    I worked at FiveStars full-time (more than an year)

    Pros

    Awesome culture, fantastic teams, saw the product work first hand, and constantly growing. Other reviews seem like they came from people that didn't want to put in the time - as a sales rep you have to work to get your results - you can't rely on purely inbound, but the goals are definitely achievable.

    Cons

    Sometimes too much work without enough play - (More for Remote Offices than HQ). Need more company get-together or retreats to help remote offices feel more connected with HQ.

    Advice to ManagementAdvice

    Find a way to keep others engaged - you guys have a recipe for success just keep honing in on it!

    Recommends
    Positive Outlook
    Approves of CEO

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