Flagship Merchant Services
3.3 of 5 3 reviews
www.flagshipmerchantservices.com Charlestown, MA 50 to 149 Employees

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  • Work/Life Balance
         
  • Senior Management
         
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Come for the Money, Stay for the Management, Leave for the Industry

Anonymous Employee (Former Employee)

I worked at Flagship Merchant Services full-time

ProsCompensation - This job pays really, really well for the level of experience they require.

Management - The sales managers will take weeks to train you on everything. Still don't get it? They'll sit down with you again. Get it but feel like you could still improve? They'll take the time to help you figure out how. You will get feedback when you do things well, not just when you do things poorly. They're also incredibly fair; you don't see lead distribution or promotions going to favorites. You will also get the feeling that they CARE about their employees, and that's not something that all entry-level sales environments can boast about.

Leadership - There will never be a point where you don't really trust the guy at the wheel. The leadership is great and you can trust that good decisions are being made for the survival of the company.

Flexibility/fun - This is not a job where if you are five minutes late to your desk you will see someone standing and staring at their watch and demanding a written explanation. If you need to work around a special schedule because a family member is ill, they will work with you. If you need to leave early one day they will work with you. You can trade hours during the week if you work with a manager, working later one day to come in later the next. The office is also fun; there are video games, Foosball, and bubble hockey in the break room and televisions throughout the office. Like caffeine? There's a fridge full of Red Bull for you. Don't like Red Bull? Have free soda, Snapple, ramen, snacks.

People - The office is made up primarily of 20-somethings, and they are fun people. If you can't find someone you'd want to sit down and have a drink with you're not looking hard enough. Or at all.

ConsIndustry - Merchant services is a rough industry. You will have people calling you dishonest before they even know your name. The industry rules will change without you being notified, and, surprisingly enough, when your merchants' entire financial well-being is on the line they tend to take any problem very seriously. You will need to be able to handle being yelled at. For merchants who do not know the industry well, you are the face and the personal connection for anything that goes wrong. For anything that Flagship can control, you can rely on your company to be efficient and you can rely on yourself for customer service and care for your merchant. For anything that a sales office can't control, it's the same industry that everyone else needs to deal with.

Pressure - The bottom line is, if you can't handle pressure you do not want to work here. Or in this industry. The pressure from inside the office dropped considerably in the time that I was there, but there are still standards that you will need to meet and if you don't the feedback doesn't always come in the form of a compliment sandwich.

Advice to Senior ManagementKeep doing what you're doing; you've created a great company to work for in a very difficult industry

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Great office, Great people, Great Culture, Tough industry

Senior Account Representative (Former Employee)
Charlestown, MA

I worked at Flagship Merchant Services full-time for less than a year

ProsOne of the best office atmospheres in the boston region, excellent commission plan and very good base salary for someone just out of college. You are well trained and handle lots of different tasks while constantly being held accountable.

ConsThe industry is a con, a lot of times you deal with small business owners who barely do any volume and bicker between paying $36 a month and $25 a month which is totally negligible but thats the problem when selling a commodity.

Advice to Senior ManagementKeep doing what your doing its working. Theres no place in this world for people willing to embrace mediocrity.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         

 

Senior Account Representative

Senior Account Representative (Former Employee)
Boston, MA

I worked at Flagship Merchant Services full-time for more than 3 years

Pros-Work with some good people
-Great office, lots of TVs and video games, etc.
-Good office location right in Charlestown, near downtown Boston an the North End
-Director of Sales is a great guy and tries to help you as best he can

Cons-Long hours, they tell you that you will work 8:30-6 but in reality you are there until 7-8pm every night
-Some people choose to stay until 10pm every night and steal all leads that would otherwise be distributed through the sales force
-Fear driven environment, if you don't hit your number you will be fired
-They say that you have a salary but if you don't hit your sales number then money gets taken from your base salary, so it is an ultimately a commission only environment

Advice to Senior ManagementKeep doing whatever you can to buffer ownership and the sales force. Hands are pretty tied in that regard though.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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