Flagstar Bancorp

www.flagstar.com

Flagstar Bancorp Reviews

Updated January 28, 2015
Updated January 28, 2015
145 Reviews
2.4
145 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Flagstar Bancorp President & CEO Alessandro P. DiNello
Alessandro P. DiNello
48 Ratings

Review Highlights

Pros
  • Some good people who mean well, but quality leadership is sorely lacking (in 7 reviews)

  • Competitive pay, normal hours, good benefits, good PTO, opportunity to move up (in 5 reviews)


Cons
  • And often changes in upper management in the last 3 or 4 years (in 7 reviews)

  • Flagstar has little room for advancement (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good company to work for during a difficult period for banks.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Flagstar Bancorp

    Pros

    Exceptional work/life balance and culture.

    Cons

    Limited opportunities for upward progression.

  2.  

    Part Time FSR

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Flagstar Bancorp

    Pros

    Great people, good job while in school

    Cons

    Some customers can be rude.

  3.  

    Rocky Ride

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Flagstar Bancorp

    Pros

    The company has benefits including healthcare, vision, dental, and life insurance.

    The company observes 11 holidays with pay, and now offers one paid community involvement day to participate in volunteer activities the company supports.

    The work environment is such that folks do work hard to solve problems and accomplish objectives at the individual level, department level, and organizational level.

    Cons

    The leadership turnover is crazy, which produces a whiplash affect on the employment base due to new directions, new processes, and new ideas of how they want things done.

    The out of pocket costs for premiums, co-pays, and co-insurnace are higher here compared to other employers I've worked for at the same level of coverage. This could be due to higher costs of healthcare overall, and/or due to the financial stability of the company.

    The payscales are published which show huge six-figure salaries, but good luck in ever really getting ahead via promotion or via substantive merit increases.

    The full time employee headcount is fixed which means new positions which could pay more cannot be created to allow promotions within, and the promotion opportunities that do exist are most often filled from the outside.

    The company lacks a 360 performance review of management to allow feedback on how they are performing, so your boss can get away with behavior that her/his boss doesn't even know about.

    Despite huge layoffs leaving only the best employees, the company has decided to make those who remain feel even worse about their individual performance by limiting the % of people who can get "outstanding" and "above average" performance ratings, and wants most everyone to be in the "meets" performance goals rating to pay little to nothing for our contributions.

    Advice to ManagementAdvice

    Communicate more often about the direction of the company, our progress and challenges to overcome.

    Improve compensation for non-commissioned staff. People work for money - just like you. The more you pay, the more we want to work hard to get ahead too.

    Increase the paid time off. The amount of PTO is low.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Business Client Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Client Service in Troy, MI
    Former Employee - Business Client Service in Troy, MI

    I worked at Flagstar Bancorp

    Pros

    Paycheck every two week
    37.5 work week (pro and con)

    Cons

    Hours changed weekly
    No incentive programs
    No OT
    Progression to other departments nonexistent

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Senior Loan Officer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Home Loan Advisor
    Current Employee - Senior Home Loan Advisor

    I have been working at Flagstar Bancorp full-time (more than a year)

    Pros

    clean work environment, no clock punch, managers are nice

    Cons

    very little coorporate support, no direction,

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Abusive Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Flagstar Bancorp

    Pros

    I loved what I was doing and my customers but I had to quit because it was way too stressful working for a manager who was abusive towards employees in Orion. Many quit before and after I did and she is still there? This is the problem at Flagstar.

    Cons

    Terrible hours at branches. Dangerous environment. Locking a person in a branch by them selves after everyone had left for the day so they can run the drive thru a little longer and exit building by themselves!

    Advice to ManagementAdvice

    Don't leave people in positions because they are hitting their goals where employees are constantly leaving a location because of them. This is brining the company down. Don't value goals over good employees.

    Doesn't Recommend
    Approves of CEO
  8. 2 people found this helpful  

    Stressful place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Data Security in Troy, MI
    Former Employee - Data Security in Troy, MI

    I worked at Flagstar Bancorp

    Pros

    Could work from home to avoid the physical contact from the boss throwing things at you. Work not that difficult.

    Cons

    Management is poor. Abusive. Management didnt allow having time off after a child or a loss of a child. HR doesn't want to deal with the issues. I've had a manager throw things, call people names, and then cry in meeting. Even if for short term, I would not recommend this place.

    Advice to ManagementAdvice

    Listen to your employees. A survey doesn't do a thing if changes are not made....didn't have to be painful or fearful to be at work and with nobody to help with the abuse. All you did was give her was another permotion; making her belive what she did was okay. She should have been walked out. I'm sure the people that really want to make the positive changes are not working with the right people to know what's really wrong. People are afraid to say something.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Fun for the most part

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Flagstar Bancorp full-time (less than a year)

    Pros

    I have definitely lucked out working here. My team is a good one. The managers I have had, have been great mentors and are always finding ways to help you grow and succeed. There is opportunity to grow. Sometimes close by an somtimes moving might be required. Upper Management can be alright but sometimes can be a bit unreasonable in their exexpectations. All in all, it is good place to work.

    Cons

    Lending is horrible. Process is drug out.
    Pay could be much better for the responsibility that some personal bankers carry.
    Goals for assistant managers should be changed to branch goals.

    Advice to ManagementAdvice

    If a banker has more than one responsibility, e.g. personal banker plus certified lender be sure they are making a base pay especially if they are performing well.
    Please change assistant manager goals to a branch focused goal.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Company was once cutting edge - the changes in the market appear to have caught Flagstar wrong-footed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Troy, MI
    Current Employee - Account Executive in Troy, MI

    I have been working at Flagstar Bancorp full-time (more than 10 years)

    Pros

    It was once a culture of growth and improvement

    Cons

    Very poor culture - discouraging place to work. Its suffocating

    Advice to ManagementAdvice

    The attitude at corporate is horrendous...and that negativity spreads to all corners of the company

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Decent company, little to no advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Troy, MI
    Current Employee - Anonymous Employee in Troy, MI

    I have been working at Flagstar Bancorp full-time (more than 3 years)

    Pros

    Training is very well run, the expertise of the staff provides exceptional insight to new hires. Bank Holidays are a very nice perk. Compensation is average with industry.

    Cons

    This company has legacy issues that have stunted its growth. This causes the working environment to have a lot of conflict due to lack of advancement. Additionally, a struggling housing market is causing multiple staff reductions.

    Advice to ManagementAdvice

    Management should encourage innovation within the company without fear of retaliation. This company is hurting itself by not letting its employees share ideas and encourage their creativity. A key concept of change is innovation and it is not rewarded, instead successes go unrecognized and feedback is discouraged.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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