Flagstar Bank Reviews

Updated June 12, 2015
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2.5
Rating Trends
Recommend to a friend
Approve of CEO
Flagstar Bank President & CEO Alessandro P. DiNello
Alessandro P. DiNello
58 Ratings

Pros
  • There are a lot of good people, but also a lot of fake people (in 7 reviews)

  • clean work environment, no clock punch, managers are nice (in 5 reviews)

Cons
  • And often changes in upper management in the last 3 or 4 years (in 7 reviews)

  • There is little room for advancement and the leadership is constantly changing goals (in 4 reviews)

More Pros and Cons

168 Employee Reviews

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  1. Bilingual Mortgage Servicer

    Former Employee - Bilingual Mortgage Servicer in Troy, MI
    Former Employee - Bilingual Mortgage Servicer in Troy, MI

    I worked at Flagstar Bank full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great pay and benefits. The employees there are professional and polite. Great place to work if you live near by.

    Cons

    It is a far commute to Troy from Southgate. You deal with people's lives and home, essentially. It can be stressful at first because it is a lot however, can be very rewarding.

    Advice to Management

    My advice would be to provide training in a bigger room while getting refresher courses or supplemental training. I liked the redroom more than the grey :) Training should be more thorough and provide exercises to get better understanding.


  2. Kind of a mess as a company

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Flagstar Bank full-time

    Pros

    Decent wages, good benefits, employees were very friendly

    Cons

    Management doesn't have clear direction, many people in departments do not know what they are doing at all


  3. Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Flagstar Bank

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Great co-workers, they are trying to turn it around and increase morale.

    Cons

    Lots of management turnover which usually causes lots of disruptive re-orgs and changes in initiatives and goals.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Flagstar Bank full-time

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Branches work well together, training is thorough.

    Cons

    Upper management micromanages to the extreme. Branches are badgered and belittled about goals and are expected to contact customers constantly to the point of upsetting customers. Branch employees are made to feel as though they can't ever do anything right.

    Advice to Management

    If you are unaware of how to answer a question or situation please don't "blow smoke". Stick to your word. Have some compassion for the people in the branches that are doing the work on the front lines which allows you to earn incentive. You are only as good as your team.


  6. Assistant Branch Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Branch Manager in Norton Shores, MI
    Former Employee - Assistant Branch Manager in Norton Shores, MI

    I worked at Flagstar Bank (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Small Branch, new customers well,job duties and expectations were always clearly communicated.

    Cons

    Small branch with only 3-4 staff members made it difficult for time off and also made for long hours for management trying to cover shifts and keep hourly staff hours in check. Biggest con - low pay & low incentives.

    Advice to Management

    Pay your staff what they are worth and your retail branches will reap the benefits.


  7. Post-Closing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Flagstar Bank full-time (More than 3 years)

    Neutral Outlook
    No opinion of CEO
    Neutral Outlook
    No opinion of CEO

    Pros

    PTO -bank holidays
    Co-workers
    Low stress/work-life balance
    OT pay (over 40hours)

    Cons

    No advancement opportunities
    Low merit increases/no pay raises for more responsibilities
    Outsourcing work/lay offs
    Negative employees/work environment on outlook of the company

    Advice to Management

    Develop employees and promote within-build a career path. You can easily accept a job elsewhere with "lower qualifications" and get a 20%+ pay increase. Evaluate the market, you're losing top talent.


  8. Customer Service Rep- Mortgage

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Troy, MI
    Former Employee - Anonymous Employee in Troy, MI

    I worked at Flagstar Bank full-time (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Very nice classes, people willing to help each other. Made lots of friends from people I started with as well as people that have been there for years. You continually grow.

    Cons

    Can't think of too many. Maybe food choices at the cafeteria?

    Advice to Management

    Learn to take each individual into consideration and if you see a talent let the person know, as well as if you see someone struggling with something try to assist them and let them know the resources available so that an employee can feel like FSB wants to keep them as a valuable asset.


  9. Disclosure Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Flagstar Bank full-time

    Pros

    Can have a flexible schedule

    Cons

    Not much opportunity for advancement


  10. loss mitigation

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Flagstar Bank full-time

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    valuable mortgage industry experience from banking perspective.
    Good team work mentality
    Local/ regional bank with big bank atmosphere

    Cons

    Low pay.
    Limited advancement opportunities.
    Not a lot of perks, this may have changed recently, Tuition re-imbursement etc

    Advice to Management

    Foster a growth atmosphere. Develop skills that can be used in later career


  11. EEK- Corp plays favorites

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Bellevue, WA
    Current Employee - Customer Service Representative in Bellevue, WA

    I have been working at Flagstar Bank full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Great co-workers, paid parking (for now)

    Cons

    37.5 work hour weeks. Corporate is in Troy, MI and everything is set up for them and no one else.



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