Flagstar Bank Reviews

Updated August 2, 2015
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173 Employee Reviews

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  1. Ok employer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Troy, MI
    Current Employee - Customer Service Representative in Troy, MI

    I have been working at Flagstar Bank full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Decent pay and benefits. Interest-bearing employee checking account. Great people!

    Cons

    Little room for upward mobility. I worked for 2.5 years, was always praised as being the best customer service representative and always chosen to accept additional responsibility, yet when the opportunity for promotions came up, someone with less experience and education was always selected.

    Advice to Management

    Create more opportunities for upward mobility. Realize that you have a wealth of knowledge and talent in-house.


  2. Flagstar bank

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Service Representative in Atlanta, GA
    Former Employee - Financial Service Representative in Atlanta, GA

    I worked at Flagstar Bank full-time (More than a year)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Great schedule, 3 week vacation

    Cons

    pay, responsibilities, little advancement, Cash handling

    Advice to Management

    nothing


  3. Good leapfrog company, poor structure

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Loan Analyst in Troy, MI
    Current Employee - Loan Analyst in Troy, MI

    I have been working at Flagstar Bank full-time (More than a year)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Competitive pay, normal hours, good benefits, good PTO, opportunity to move up

    Cons

    HR is VERY slow processing promotions, 5+ years before PTO increase or promotion, poor executive management structure ("reorganizations" are very common. Ive been hear 14 months and already 3 reorgs in my department)

    Advice to Management

    Pay UW's and lower level managers better because you are losing them to competitors, provide a better promotion from within plan.


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  5. Decent company to work for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Support in Troy, MI
    Current Employee - Customer Service Support in Troy, MI

    I have been working at Flagstar Bank full-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    There is a friendly and positive atmosphere in the department where I work. People work well together and management is fair and supportive of employees.

    Cons

    Company is still working to overcome challenges of the down economy. Customer service agents present less than professional front to customers. Proper grammar should be a minimum requirement for agents. Frustrating that all employees, including salaried, are required to punch a time clock.

    Advice to Management

    Improve customer experience by hiring higher quality customer service agents to begin with and then take a look at training, especially servicing new hire.


  6. flagstar bank the bank of MI

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Capital Markets Associate in Bellevue, WA
    Current Employee - Capital Markets Associate in Bellevue, WA

    I have been working at Flagstar Bank full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Benefits / Hours / PTo /Vacation

    Cons

    Pay / advancement / na / na

    Advice to Management

    na


  7. Great people

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Buissness Operations in Troy, MI
    Former Employee - Buissness Operations in Troy, MI

    I worked at Flagstar Bank full-time (More than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The staff at this banking institution are amazing individuals.

    Cons

    Middle Managment is non-exhisting and under appreciated by upper Managment.

    Advice to Management

    Start assigning tasks to groups and instill a degree of accountability across functional areas.


  8. Good place to work...not great

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Service Representative in Lansing, MI
    Former Employee - Financial Service Representative in Lansing, MI

    I worked at Flagstar Bank full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great hours...Sundays off and paid holidays. Easy to maintain life outside of work. Friendly environment. Enjoyed my coworkers.

    Cons

    Work is a bit redundant and dull at times


  9. Great People, Not So Great Internal Coordination/Communication

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Flagstar Bank full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    There are many good people that do a lot for their community and genuinely care for others, especially customers and coworkers.

    Cons

    Departments are like nuclear missile silos, especially the large generic departments like marketing. They either don't think to communicate and share info, or they don't want to. At times it is like 100 little companies, instead of 1. The officers club also exists like the military in the 1950's. Non-Officers don't communicate with officers outside their direct reports.

    Advice to Management

    Force your employees to share information across teams and titles. Job titles are just a function, not a symbol or culture of your status.


  10. Good experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Troy, MI
    Former Employee - Anonymous Employee in Troy, MI

    I worked at Flagstar Bank full-time (More than 5 years)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Team building experiences encouraged Management wants ideas of ways to improve processes

    Cons

    Many changes in the last years leads to feelings of uncertainty in departments Low salary range for positions in comparison to market


  11. Helpful (1)

    Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Financial Service Representative in Sterling Heights, MI
    Current Employee - Senior Financial Service Representative in Sterling Heights, MI

    I have been working at Flagstar Bank part-time (More than 5 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    I work in the branch as a personal banker and enjoy working with my team on a daily basis. Management is great as long as you meet or exceed your goals. Work/school/life balance is great and they are really flexible.

    Cons

    Loan goals can be stressful at times. Very hard to get promoted within. A lot of ass kissing is necessary to get what you want.

    Advice to Management

    Start hiring within the company instead of outsiders.



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