Flagstar Bank Reviews

Updated July 24, 2015
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172 Employee Reviews

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  1. Helpful (1)

    Customer Service Rep- Mortgage

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Troy, MI
    Former Employee - Anonymous Employee in Troy, MI

    I worked at Flagstar Bank full-time (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Very nice classes, people willing to help each other. Made lots of friends from people I started with as well as people that have been there for years. You continually grow.

    Cons

    Can't think of too many. Maybe food choices at the cafeteria?

    Advice to Management

    Learn to take each individual into consideration and if you see a talent let the person know, as well as if you see someone struggling with something try to assist them and let them know the resources available so that an employee can feel like FSB wants to keep them as a valuable asset.


  2. Disclosure Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Flagstar Bank full-time

    Pros

    Can have a flexible schedule

    Cons

    Not much opportunity for advancement


  3. You can do better

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Licensed Banker in Troy, MI
    Former Employee - Licensed Banker in Troy, MI

    I worked at Flagstar Bank (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    They paid for my training, allowing me to find another job. Honestly, after leaving, I feel a little bad about having put so much time and effort into a place that didn't appreciate me. Like many other reviewers have noted, pay and promotions are not given based on merit. Use Flagstar as a launch pad for better opportunities.

    Cons

    Low wages Not many advancement opportunities Poor management

    Advice to Management

    Take a look at how other institutions operate.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. EEK- Corp plays favorites

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Bellevue, WA
    Current Employee - Customer Service Representative in Bellevue, WA

    I have been working at Flagstar Bank full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Great co-workers, paid parking (for now)

    Cons

    37.5 work hour weeks. Corporate is in Troy, MI and everything is set up for them and no one else.


  6. Mortgage Closer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mortgage Closer in Bellevue, WA
    Current Employee - Mortgage Closer in Bellevue, WA

    I have been working at Flagstar Bank full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Co-workers are very nice and supportive

    Cons

    Don't pay the people what they are worth


  7. loss mitigation

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Flagstar Bank full-time

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    valuable mortgage industry experience from banking perspective. Good team work mentality Local/ regional bank with big bank atmosphere

    Cons

    Low pay. Limited advancement opportunities. Not a lot of perks, this may have changed recently, Tuition re-imbursement etc

    Advice to Management

    Foster a growth atmosphere. Develop skills that can be used in later career


  8. No room for advancement

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Flagstar Bank

    Pros

    Fun team to work with

    Cons

    Politics, lack of flexibility, changes in management, no room for growth

    Advice to Management

    hard to understand the basis of promotion and growth, appears to be very political.


  9. I was very unhappy after being there for a month alone at my cubicle!!!!!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bilingual Mortgage Servicing Representative in Troy, MI
    Former Employee - Bilingual Mortgage Servicing Representative in Troy, MI

    I worked at Flagstar Bank

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Many of the co-workers are friendly and you become close since you work with the same people everyday.

    Cons

    They have no empathy with situations you may have. If you fail to hit one small key point you are given a verbal warning as opposed to aajust advising you and helping you better that issue if it were to arise again in a different call.

    Advice to Management

    You aren't better than anyone and place yourself in some of the workers shoes and bring yourself down from that high horse you're sitting on so that you can relate to your workers!!!!!!!!


  10. Flagstar has the potential to be the best.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Banker
    Current Employee - Personal Banker

    I have been working at Flagstar Bank full-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    As I said great customer service good work life balance decent benefits except maybe the 401k. Good PTO flexibility and alot of good people working in retail banking.

    Cons

    The salary pay for bankers is down right criminal. Lots and lots of turnover and I assume its due to the low pay wages in retail banking. Recruiting system is horrible.

    Advice to Management

    If Flagstar could atleast become competitive in its pay rate for banking employees. They rank at the bottom compared to others. Senior management wanted to know why they can't retain people. My advice to senior management is stop avoiding the questions you already know the answers to.


  11. Helpful (1)

    Don't trust coworkers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Flagstar Bank

    Pros

    Decent pay & the perfect hours.

    Cons

    Not a team working environment & co workers & management will throw you under the bus at any given time because of their laziness & lack of quality work ethics. The blame game will start at the top so don't trust, don't make friends because in reality they don't care about you. I worked hard everyday for almost 3 yrs only calling in 1 time during that span so don't think that perfect attendance, great work ethics, & providing excellent customer service is enough because it isn't. Its a back stabbing company at its best who will never care about their employees.

    Advice to Management

    Check your job description again, take responsibility for your own actions, STOP being lazy, & remember your suppose to be a leader & your workers are a product of your coaching & are only as good as how & what you teach them. This is especially true for the Waterford Branch.



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