Flight Centre

  www.flightcentrecareers.co.uk
  www.flightcentrecareers.co.uk
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Flight Centre Reviews

Updated September 16, 2014
Updated September 16, 2014
68 Reviews
3.3
68 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Graham 'Skroo' Turner
5 Ratings

Review Highlights

Pros
  • The company really pushes for career progression which I think is really important (in 7 reviews)

  • Good working environment with great mixture of people (in 7 reviews)


Cons
  • Be prepared to put in long hours to be able to make any type of money that will keep you afloat (in 11 reviews)

  • Sink or swim attitude - if you go into a negative you pay for this out of your own commission (in 4 reviews)

More Highlights

Employee Reviews

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  1.  

    Travel Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Travel Consultant
    Current Employee - Travel Consultant

    I have been working at Flight Centre full-time for more than a year

    Pros

    - Encourages the Brightness of Future, with lots of career progression and opportunities. You can be promoted to leadership positions within a year or two if you work enough for it.

    - A work hard play hard culture. Depends on your team and the leader. I love mine and I know they will always be on the look out for me.

    - Training is great. You can get your cert III and cert IV in the first two years on the job. And there are always lots of product training and sales/management training courses available.

    - Familiarisation trips! This will depend quite largely on your team leader and team. I was given my first big FAMIL a few months into my role to the other side of the world! But many others may not get it until a couple if years into the job.

    - Unlimited commission. Which is very important to the low base pay we get as it determines whether I can afford anything or not... But if you have the right mind set, it's not very hard to earn just above average total income, which can push the total earnings to well above 50k per year. This also can be heavily dependent on your store location (north shore and country stores generally fare much better in comparison than the rest of Sydney).

    - Looks great on your resume if you'd like to venture out to the travel industry later and work for wholesale/corporate/any travel related jobs outside of FC Group.

    - Great sense of achievement if you consistently over-deliver, and your efforts won't go unnoticed.

    - New changes to negatives. The consultant will no longer need to bare the negative within their commission if things go horribly wrong. Although you will still need to spit back out any mark up you've had on the booking. But at least you will still earn the normal commission you will get if you did not mark up and nothing went wrong.

    - Cost of Seat (KPI target) has a lower and upper limit. Which can be bother a pro or con depending on your store. If your store is in a rich area, this is a good thing, this means you will most likely average well above the higher limit of the COS, and raking in lots of money. If your area is a "price beat central", then chances are you may be struggling to meet or are just a little above the lower end of COS. Oh and if your store is constantly making high profit, the COS will increase. There is a cap to the COS, so it's actually very beneficial to those working in rich areas.

    Cons

    - Can be long hours, and hard work. Depending on your store, you may be required to do a 7-day rotating roster. Monthly outside of work hour events are also compulsory to attend -- unless you're working part time and have worked here for years... With a nice team leader.

    - Base pay is low, even after the recent adjustment in pay (slight increase since August).

    - The COS if you're not in a wealthy area.

    - Lots of responsibilities over your own work and can be very, very, very time consuming and expensive if you make a small mistake. And some airlines also like to blame travel agents for mistakes they have done.

    - Turnover rate is high. Most training groups average around 8-10 people in the induction week. And by the 3rd month of employment, you can expect the number to drop by half. By 6th month, only very few remain. But generally if you can get past 6 months without quitting, you will usually either stay with FC for a very very long time or find a new job in the same industry after 1-2 years.

    - In general, the experience an individual will have working at FC will be highly dependent on your team and team leader. I was lucky to be in a great team, with a great leader who supported me the whole way. I have learnt a lot from working here, and loved some of my clients to pieces (some are so lovely!!) and while hated others (but had to pretend I still liked them...). This is challenging, and will take a big portion of your life. Do not expect pay to be great for the first 6 months or so. It will be minimal wage. But once you get it above a certain magical number, you'll love it... If you are still wiling to put in the same effort months on end.

    Neutral Outlook
    No opinion of CEO
  2. 3 people found this helpful  

    Good introduction to the travel industry--but with some sacrifice of your personal life and possibly morals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Flight Centre full-time for more than 5 years

    Pros

    -Commission earnings can be great (if you don't mind marking up fares with abandon and possibly losing accounts if they find out)

    -Have met some great co-workers

    -You get on the job training about using the computer programs that travel agents/airlines use. (It just stinks that FC's own computer programs are so slow and outdated.)

    -Occasionally free fam trips come up. (I have not yet been on one. One of of co-workers did go on one. The rest of us are hoping to get our turns after being at FC for a few years.)

    -If you love to drink, you will have many opportunities to do so

    -The travel perks can be good--but not as great as they used to be (and it's hard to be able to get time off in order to make use of them)

    -if you are Australian or from the UK and want to work in the States, FC seems to give you preference on jobs available in the U.S.

    Cons

    -With as big as the company is, the vendor rates and commissions with hotels, car rental companies, and airlines could be so much better. FC is one of the country's--and one of the WORLD's largest travel companies. Often your clients will find the same prices online--if not better prices--and you will be expected to match or undercut the online price, which then cuts into your commission

    -the required FC uniforms. At first I thought having a uniform would be nice so that I would not have to worry about picking out what to wear every day, however, for guys and gals, the sizes are totally off and the quality shoddy. After a few washes, the items fall apart and it stinks having to spend your own money on repairs and tailors.

    -10 or 12 hours days are the norm + extra time spent (unpaid) at outside events that you are expected to attend. Oh, and you get to travel for work conferences, but the trips are short--usually long flights for just a Saturday night stay--and you are not paid.

    -health insurance plan is ok, but again, for a company as large as FC is, they totally could negotiate a much better plan rate. I have worked for smaller companies with better insurance coverage rates.

    -watch out on your paychecks as they will not take out enough on taxes--especially on commission payments. (Maybe it is so employees think that they are making more money than they are.) So you could end up owing big time when you do your taxes

    -Making money means marking up airfare, hotels, whatever you can--charging travelers more than the actual ticket, hotel, car cost. FC might use a retail store/retail price analogy, but it would be like charging $400 for a coffee maker that only cost $20 wholesale. Granted, airline commissions have been cut over the years, but again, with the market share that FC and all its divisions have, they should be able to negotiate better commissions or fares with the airlines. FC gets a big chunk of the money you make on mark ups, but if your customers find out about them if they check the actual ticketed price online, then it all comes back out of your agent commission.

    -FC operates on a cost of seat plan so they get a big chunk of your earned commission and you have to do stuff that other travel agencies do not do: pay out of your commission on credit card fees, pay fees to their own internal ticketing team, pay fees when passengers refund refundable tickets, pay fees for changes on tickets, etc. You can easily have a $100 commission on an airline ticket end up as next to nothing because of the in house fees. I will not sell tickets to family and friends because it cost us money since you do not want to mark up tickets on people you know.

    Advice to ManagementAdvice

    -Maybe spend less on all of those required outside events and all of the in office booze and instead use that money on updating the computer systems and hiring more staff so that 10 and 12 hour days are not the norm

    -Negotiate better rates with hotels, airlines, and car rental companies. FC is only one of the top 5 travel companies in the world, so come on. It benefits the agents, but also the customers and helps to ensure that they keep coming back.

    -Either find better quality uniforms or scrap them all together

    Doesn't Recommend
    Negative Outlook
  3. 1 person found this helpful  

    Great workplace culture but the eCommerce technology is stack is many years behind the game.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Flight Centre full-time

    Pros

    Great culture
    Laid back atmosphere in the workplace but everyone is driven to work hard and hit targets
    Monthly celebration nights are a great way to bond with your coworkers and relax.

    Cons

    Senior management in eCommerce are not fully embracing the ideas of their managers and development staff in order to improve the tech stack and speed and reliability of delivery of new features.

    No mobile team? How can this be in this day and age. They don't yet realize that Flight Centre is now a technology company as well as a retail company.

    Advice to ManagementAdvice

    Listen to your employees about how they want to work. The best tech will attract the best developers.

    Doesn't Recommend
    Neutral Outlook
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  5.  

    What gets done gets rewarded

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Leader  in  Ramsey, NJ
    Current Employee - Team Leader in Ramsey, NJ

    I have been working at Flight Centre full-time for more than 5 years

    Pros

    Your are empowered to make a difference
    Company parties
    Opportunity to work around the world
    Overseas travel at least once a year
    Work with great people

    Cons

    Clunky systems
    Rewards not always given the most deserving

    Advice to ManagementAdvice

    Live by philosophies

    Recommends
    Positive Outlook
  6. 1 person found this helpful  

    Data Entry Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Intern  in  Ramsey, NJ
    Current Employee - Intern in Ramsey, NJ

    I have been working at Flight Centre as a contractor for more than a year

    Pros

    Friendly and encouraging work-environment. It's a large company with many opportunities for those lookling to get into the travel industry.

    Cons

    Data-entry was monotonous and could be a drag on time.

    Recommends
    Neutral Outlook
  7. 1 person found this helpful  

    I have learned quite a bit and have been able to advance within the company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Leader  in  Chicago, IL
    Current Employee - Team Leader in Chicago, IL

    I have been working at Flight Centre full-time for more than 5 years

    Pros

    Great advancement opportunities, Unlimited earning potential

    Cons

    Can be somewhat difficult as is truly commission based

    Recommends
    Positive Outlook
  8. 8 people found this helpful  

    Watch out..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Invetory Support  in  Ramsey, NJ
    Former Employee - Invetory Support in Ramsey, NJ

    I worked at Flight Centre

    Pros

    Great office morale, friendly people, free beer on Friday..

    Cons

    Be careful if you interview with this company. They make things sound much better at the interview than they actually are. If you are interested in being chained to your desk from 830-630 every day with little chance of an actually lunch break, this is the place for you. Don't be surprised when you start getting your paychecks and they are a lot less than you were told; they forgot to mention at the interview that part of your salary is held depending on your KPI (job performance)! Don't expect much training after two days and then be prepared for a bitter coworker who is forced to spend hours a day checking all of your work and making you correct it.

  9. 1 person found this helpful  

    Good people, hard core sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Travel Consultant  in  Los Angeles, CA
    Former Employee - Travel Consultant in Los Angeles, CA

    I worked at Flight Centre

    Pros

    Nice coworkers, pretty good work-life balance, decent potential for making money, decent benefits.

    Cons

    Too many business meetings, people all measured through numbers rather than their true qualities, company gatherings that no one wants to go to.

    Advice to ManagementAdvice

    Look over the Excel sheets someone in order to get to know your staff. Not making the COS doesn't mean that someone sucks as a person

  10.  

    Rollercoaster

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Team Leader  in  Brisbane (Australia)
    Former Employee - IT Team Leader in Brisbane (Australia)

    I worked at Flight Centre full-time for more than 10 years

    Pros

    Travel is an interesting industry, and it's not often you get to work at a global HQ and still stay in Brisbane. You might get to earn incentives, although you'll have to work for it. Top management can be inspirational, but are out of touch.

    Cons

    Forget about work-life balance. Small company ethos was lost a long time ago, no matter what they tell you. There are too many long-termers who've never worked anywhere else, and consequently don't know how the rest of the world works. As a cash-based business it is always severely affected by global events (war) and conditions (economy), so share options aren't as attractive as they first appear.

    Advice to ManagementAdvice

    Incentives for IT staff need to be objectively measured and made equivalent across staff. Making it harder and harder for top performers just burns them out and makes them bitter.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11.  

    Work hard, play hard company with a unique vision and strong customer and employee focus

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)

    I have been working at Flight Centre full-time for more than 8 years

    Pros

    There is amazing support - team leaders and area leaders genuinely care about their staff. After hours socialising is encouraged which contributes to a strong sense of community within the company.

    Although sometimes seen as a negative, uniform is provided. The fact that everyone wears the same uniform is brilliant - it encourages egalitarianism and you don't need to spend your own money on work clothes!

    The company nearly always promotes from within which means there are great opportunities for career progression.

    Cons

    "Cost of seat", the monthly sales target, can be difficult to achieve within the first few months so staff turnover is high. However, if you work hard and are willing to go the extra mile the financial rewards are very good.

    The systems can run slowly and there are a lot of different ones for a new consultant to learn. However, improvements are being made.

    Advice to ManagementAdvice

    Maternity policy needs to be improved.

    Recommends
    Positive Outlook
    Approves of CEO

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