FlipKey Reviews

Updated July 15, 2015
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24 Employee Reviews

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  1. Helpful (4)

    This is a great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FlipKey

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    This is a really great place to work. I see a lot of the reviews form earlier here, and they seem to be from people who worked here when it was a startup and the atmosphere was super relaxed. We have moved on to a large international business, and the culture is different. We still have all the start up perks (Beer, Games, Summer Fridays, Outing, etc.), but we are also focused on growing a business in a competitive environment FAST. The perks are the best, and the people are great.

    Cons

    The business has expanded, so the teams keep changing to get everyone organized, so you may be working for someone in Europe, which makes communication difficult. They should organize the teams locally, let management communicate internationally.

    Advice to Management

    Stay the course, I guess? Why is this a required field, it seems ridiculous to make this a 20 word minimum. Bad Glassdoor.

    FlipKey Response

    Jul 29, 2015 – General Manager

    Thank you very much for your feedback. I’m pleased to read that you have been enjoying working with us! You are definitely correct in that the culture here has changed from one of a start-up to one ... More


  2. It was aight.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FlipKey

    Pros

    The people here are cool, and pretty smart.

    Cons

    This place has a higher turnover rate than an IHOP grill.

    FlipKey Response

    Jul 29, 2015 – General Manager

    Thank you for providing your feedback. We too believe we have very strong, friendly and smart employees, and it’s important that we help our employees continue to grow and develop. We do this in a ... More


  3. Helpful (4)

    Pretty Average Job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer in Boston, MA
    Former Employee - Software Developer in Boston, MA

    I worked at FlipKey full-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    FllipKey, or TAVR, as it has become, is a fairly decent place to work, offering: - Good pay, relative to the Boston area - Outstanding benefits - High traffic, big data website presents interesting challenges - B2B, B2C, and Internal web interfaces allow varied experience - Lots of very experienced developers who share knowledge freely - Exceptionally intelligent, very friendly people across the organization

    Cons

    - Execs have little interaction with indiv. contributors, don't understand of how to motivate - Focus is completely on ROI and parity with competitors, NOT on building great products - Tech stack is stale, employing lots of old and lesser-used tech (like prototype js) - Colleagues are uninspired due to stale tech and boring organizational goals - There's little positive reinforcement for putting in the extra effort - Due to the above the codebase has been hacked together, with high technical debt - There is virtually no career development, in a shrinking team with fixed leadership

    FlipKey Response

    Jun 11, 2015 – General Manager

    Thank you for your feedback. As you noted, we are very proud to be a company that is made up of bright, hard-working and outgoing people, who are always willing to share their knowledge with others ... More


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  5. Helpful (5)

    Lots of Opportunity

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Online Business Development Associate in Boston, MA
    Current Employee - Online Business Development Associate in Boston, MA

    I have been working at FlipKey full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    This company provided me with many opportunities to learn about different aspects of the business and see where my interests were. The other employees were willing to speak about what they do and teach me about their roles. If you put in the effort to show your interest, this company will value your desire to grow within the organization. I have personally invited the CEO to coffee once before in order to discuss the business as it interested me greatly. I have found upper management very willing to communicate when approached. To some of the other reviewers here: If the only pros you can list are the kegs, free snacks, and ping pong, your review of this company is not entirely reliable as it seems you applied for the wrong reasons from the beginning. Your ability to grow within any organization depends on YOU. This is a great company to work for and learn from, but like any job, you must take responsibility for your own career. There are resources here and there are people willing to teach. Ask questions, be present, voice ideas, and seek opportunity.

    Cons

    I do not have any concrete cons to list at this time.

    FlipKey Response

    Jun 10, 2015 – General Manager

    Thank you very much for your feedback. I’m very pleased to hear that you’ve had such a positive experience at FlipKey! And you’re right, we are a company filled with great people, who are willing ... More


  6. Fun environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Intern
    Former Employee - Marketing Intern

    I worked at FlipKey

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    FlipKey Fridays, Laid-back coworkers, Great location

    Cons

    Not the best internship experience


  7. Helpful (3)

    Flexible But Muddled Engineering Environment

    Former Employee - Software Engineer in Boston, MA
    Former Employee - Software Engineer in Boston, MA

    I worked at FlipKey full-time (Less than a year)

    Positive Outlook
    Positive Outlook

    Pros

    Vibrant culture and engaged employees create a positive working environment. Demographically very diverse, especially for a tech company. Neat product. Fantastic benefits. Great industry.

    Cons

    Tech stack was overly complicated and chained to technical debt. Tech practices were not terribly sophisticated -- code reviews and unit tests were just getting some traction. Software process was very informal and kind of disorganized.

    FlipKey Response

    May 4, 2015 – General Manager

    Thank you very much for your feedback. We pride ourselves on our culture, our product and our benefits so I’m happy to see that you had such a positive experience in each of those areas. In regard ... More


  8. Helpful (5)

    It's Up to You

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA

    I have been working at FlipKey full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Benefits - I'd be hard pressed to find a better benefits package at any company. People - Both old and new, many people I have met here are fantastic and I am proud to work alongside them everyday. Location - State of the art office that is right on Causeway Street, access to public transit with North Station, across from TD Garden, and right alongside the North End. Start-Up Culture Essentials - Ping pong, shuffleboard, 2 kegs, a snack bar, etc.

    Cons

    There is a fair amount here that others have posted which is accurate. There is also a fair amount here that also qualifies as venting/frustration. (To one reviewer - my soul is not dead and is doing fine ;) )Communication has been my biggest pet peeve and management has improved at addressing that, though cross-department communication is still a work in progress. Compensation could be higher. The bottom line is that when a company transitions from an independent start-up into an alliance with one of the industry leaders and "corporate" changes are made, there are going to be a lot of adjustments, with many of them being extremely challenging and not necessarily suitable for everyone. Again, it's up to whether or not what you are doing on a day-to-day basis is worth it for you.

    Advice to Management

    Communicate communicate communicate. As I wrote, this is improving, but build on that and get back to the basics of proactiveness and innovation when thinking of anything from your employees to the user experience for your clients to what your competitors are doing. Take 2 minutes and walk up to someone at their desk or in the hallway or kitchen that you might never have talked to before and ask them what they think of a certain product feature or idea which they otherwise might not know anything about.

    FlipKey Response

    Apr 23, 2015 – General Manager

    I’m very happy to hear that you continue to enjoy your experience here at FlipKey after being with us for more than 3 years. We are proud to offer a lot of wonderful benefits, which also include a ... More


  9. Helpful (5)

    A Good Company On The Decline

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Boston, MA
    Former Employee - Software Engineer in Boston, MA

    I worked at FlipKey full-time

    Pros

    The people are the biggest pro. I worked as an engineer here for a couple years with very hard-working and fun people. Management was open about the direction of the company and each employee's role in its future. We all put in a lot of time and effort and we were recognized for going the extra mile. We tried to innovate and put out a solid product to satisfy our customers

    Cons

    After the acquisition and the founders left, things started to change for the worse. The communication from upper management ceased as did the incentive to give extra effort. New management made no attempt to get to know any of the employees. We began to more closely imitate our competitors when building new features and it always felt like we were a few steps behind. This is not a terrible place to work but if you're an engineer looking to use cutting-edge technologies, host meet-ups, release open-sourced projects, contribute to a useful tech blog (like the competitors), or climb the corporate ladder -- this is probably not the place for you.

    Advice to Management

    Communicate more, be more open to taking ideas from employees outside of management. Recognize the people going above-and-beyond. Focus more on how well problems are being solved, not how fast they're being solved

    FlipKey Response

    May 4, 2015 – General Manager

    I’m sorry to hear that you’re experience at FlipKey was mixed. I would have to agree with you that change has been a constant over the last couple of years and I know it has not been easy for many ... More


  10. Helpful (2)

    A really good place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FlipKey full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    I've only been with the company around a year, but I've been pretty happy so far. It's not perfect, but no place is. I'd say the pros are: - The people are all nice, smart, fun people - Immediately was given the opportunity to take responsibility and run with things. Really getting the opportunity to grow professionally and I know my opinions are valued - The benefits are also awesome

    Cons

    I'd say the cons are: - Communication. From senior management and between departments. We need to know the changes that are coming down the pike earlier than we do so we can better prepare to deal with them. I don't disagree with the ideas, but the delivery needs to be improved.

    Advice to Management

    Get more buy-in from people more regularly and increase your communication. I'm hoping to see some improvement in this area though. Also, you need to be someone who is comfortable or wants to take initiative, as it seems like those are the people that do well here.

    FlipKey Response

    Mar 2, 2015 – GM

    I am happy to hear that you are enjoying your experience at FlipKey. You are absolutely right – we strive to build a culture that rewards self-motivation and initiative. I appreciate your ... More


  11. Helpful (5)

    Don't be misled by the bad reviews- people mainly write reviews here when they're unhappy, not loving the company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Associate in Boston, MA
    Current Employee - Customer Care Associate in Boston, MA

    I have been working at FlipKey full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    I may be biased, but I think that the employees at FlipKey are some of the greatest people that you could work with. Intelligent, outgoing, fun... the list goes on and on. To go along with the fantastic coworkers, the work environment/benefits are comparable to Google, in that you'll be challenged to find a company with better ones. Full health, dental, vision, 401K, travel reimbursement, commuting reimbursement, fitness reimbursement. A brand new office in the north end right next to the Garden, where we usually get emails about ticket deals for games. In the office we have hot, catered lunch provided a minimum of 2 times a week, and breakfast every other Friday. That's not to say that you couldn't create a meal out of all of the snacks in the office. A full pantry, multiple coffee machines, 2 kegs, a wine bar, etc etc. Lots of vacation time & holidays and they encourage you to use your sick days. Managers listen to your problems and actually care about you & your well-being. Very flexible, approachable & willing to help at all times

    Cons

    If you're not the type to speak up for yourself, this is probably not the place for you. We're all adults here and no one's going to baby you or be a mind-reader if you're unhappy. Keeping those negative feelings bottled up until you end up quitting isn't benefiting anyone. My manager is great and any time I've ever had a problem it's been resolved by talking it out. Customer service is a difficult position to be in no matter where you work, and you're always going to be dealing with people who are unhappy. That seems to be more of a reflection on the position itself and not related to the company necessarily.

    FlipKey Response

    Feb 24, 2015 – GM

    Thank you for your feedback. I’m glad you are enjoying all of our many great benefits – we are working to improve them every day based on feedback from our employees. We are also very focused on ... More



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