Florida Blue Reviews in Jacksonville, FL

Updated October 27, 2014
Updated October 27, 2014
158 Reviews
3.5
158 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Florida Blue Chairman & CEO Patrick J. Geraghty
Patrick J. Geraghty
68 Ratings

Review Highlights

Pros
  • Company appreciates the value of work-life balance and social/community responsibility (in 12 reviews)

  • Great benefits, flexible work schedule (in 12 reviews)


Cons
  • The work/life balance that the company touts does not apply to contractors (in 6 reviews)

  • The health insurance package is surprisingly expensive (in 6 reviews)

More Highlights

95 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great corporate environment and perks.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Business Analyst in Jacksonville, FL
    Former Employee - IT Business Analyst in Jacksonville, FL

    I worked at Florida Blue full-time (more than an year)

    Pros

    Great corporate environment, competitive pay with great benefits and perks. Individuals can become part of affinity groups, sport activities, community outreach with volunteer hours paid by the company.

    Cons

    Lack of leadership and accountability in the middle and senior level. Huge "silos" within the IT BRM organization.

    Advice to ManagementAdvice

    Start embracing an empowering leadership culture and stop the old managerial model where the manager just play the "Simon Says" game and keeps hammering down the individual contributor. Stop with the reactive "band-aid" approach and start developing BAs with more development opportunities that will groom them to the next level, specially when undergoing through big changes in the organization.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    I have been here for 8 years and this place is on a study decline in employee satisfaction.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Analyst II in Jacksonville, FL
    Current Employee - Systems Analyst II in Jacksonville, FL

    I have been working at Florida Blue full-time (more than 8 years)

    Pros

    I enjoy my team members

    Cons

    Senior leadership doesn't know what is going on...No direction, there is favortism. I am very disappointed in how fast things have declined with new leadership in place.

    Doesn't Recommend
    Negative Outlook
  3. 1 person found this helpful  

    Do not recommend working for Florida Blue

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Advocate in Jacksonville, FL
    Former Employee - Service Advocate in Jacksonville, FL

    I worked at Florida Blue as a contractor (more than an year)

    Pros

    Working for Florida Blue via Incepture, their in-house staffing agency. Pros include being able to post for permanent positions after 6 months of contracted employment, competitive pay, stable working hours, able to enjoy some Florida Blue company events such as team lunches and on-site "appreciation days," with food and outdoor activities. Able to participate in Florida Blue's intramural sports. Management in my department was courteous, and made sure to say thank you often to employees and contractors which was nice, but I felt that it was more of a tool to coax greater performance than actual appreciation.

    It could actually be a fantastic place to work with some improvements.

    Cons

    Company is very socially liberal and actually has a Diversity Department. It is evident that Florida Blue is more concerned with "diversity" and/or personal relationships with regard to hiring and some promotions, including those from temp to perm, than performance (this was noted to me by several actual FB employees with whom I worked my first few months). Diversity is forced on employees, and it is how many employees are hired through Florida Blue as well as Incepture. I'm not socially conservative and do not bring my political feelings to the office, but I do appreciate more of a middle of the road environment in the workplace. I did not feel that this was exemplified at Florida Blue and fairness, which is subjective anyway, is not really at the standard at which it should be.

    If you are dissatisfied with your current role and wish to change to a role with greater potential to advance, you are unable to until your contract ends, and even then, there is no guarantee that a position will be available by that time. Incepture seems disinterested in assisting with finding and offering positions to interested contractors which are more suited for them.

    When posting for internal FB positions, you are required to complete a "personality assessment," which contains over 100 questions. Some are redundant, and some are phrased so close to the same way another question may be, but answering the same way would mean something different. Though one may have an excellent track record of performance and supervisor recommendation, the "system" supposedly filters out those whose "personalities" do not match whatever their criteria is, and they are disqualified. However, many employees, especially many of the longer-tenured employees, can be downright abrasive and rude to customers (but hey, they passed the test, so I guess their personalities are okay). So, that is not truly the best indicator of how well someone will work versus actual results of their work.

    Our initial assignments had been ended prematurely due to budget cuts. However, Incepture had available positions to fill in another department, and those were offered to all of us pending passing the "personality assessment" and related skills tests. Two others, as well as myself, were not offered the other position, due to "not scoring high enough on the personality assessment", though scoring very high on the simulated call, typing, Microsoft Word (read: skills required for the actual position in question) and ALL other actual tests. When asked about the reasoning for us not being offered the other position, Florida Blue sent us to Incepture and Incepture sent us to Florida Blue. Finally, Incepture said they they would be able to get the scores for us (still has not happened over a month later), but refused to provide explanations as to specifically why we had not been selected when they were asked.

    Bonuses are provided to all Florida Blue employees annually. However, contractors do not receive anything, even though contractors are hired to fulfill the same needs as existing employees. Contractors receive minimal PTO (8 hours after 1000 billed hours, which is equal to about 6 months' employment) and do not receive paid holidays, though FB employees do.

    FB employees are able to basically determine their own schedule. Employees are able to flex whenever needed, and not come in whenever they feel like it as long as they have the PTO, whether by scheduling in advance, or by calling the automated system. Contractors are able to flex as long as their FB supervisor allows it, and are unable to call out via the automated system which the employees use. Contractors are also unable to work around schedules for school which conflict with the FB schedule, though employees can.

    Minimal training was provided and additional work continued to be heaped onto the contractors as our terms progressed, while many employees refused to do various types of work which was then foisted upon the contractors. Company does not communicate effectively for the most part. Other reviews indicate this as well.

    Cafeterias are nice and offer a variety of food selections. However, that is also contracted via Sodexo. Employees can be blatantly rude, ignore you when you are ready to order and they are not terribly busy, and.or texting while you are trying to purchase items. The same uncaring employees seem to remain even after numerous complaints by numerous people. (By the way, they are paid for holidays, while Florida Blue's own contractors are not.)

    Many employees refuse to follow the dress code, but still are employed and continue to be with no consequences, even after multiple communications. Some come in pajamas, others in flip flops or revealing outfits. Some come in in very baggy clothes, or clothes with holes. Sloppy dress seems to be condoned, though not encouraged.

    "Great Place To Work" surveys are conducted annually to gauge employee satisfaction. Contractors are not eligible for this survey and therefore do not have a say in communicating how they feel about what is going well, what is not, and how the workplace can be improved.

    Advice to ManagementAdvice

    Focus more on hiring and promoting great performers rather than to engender a perception of "diversity". Instead of bringing contractors in and then dismissing them, consider keeping excellent performers. Stop promoting "diversity" as a company value; is is synonymous with "affirmative action" and employees are well aware of the implications, as they see it daily. No one is fooled. Hire people because they are the best fit for the position, NOT because you want a "diverse" place of employment. That should work itself out and you will have a diverse group of employees who ARE high performers.

    Saying "thank you" and sharing how much you appreciate the contractors is nice. It would show more appreciation by treating them closer to the way you treat the employees, such as paid holidays, which is worded in the contract so it seems that contractors would be paid, but then are told that they are not. Very shady. Being able to receive a part of the FB employee bonus after working there for a year would be nice as well, even it it were minimal in comparison to the amount which the employees receive.

    Rather than bring in an outside executive and paying them $7mm plus whatever bonus incentives in order to "save the company money," perhaps you should listen to the employees, as they work through mired "processes" every day. They are the best resource to utilize in order to understand where bottlenecks are, and how time can be saved executing tasks. Instead, blanket firings resulted (contractors and employees) even after it was communicated that that would not be the case.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Good education, but poor growth/ average compensation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Department in Jacksonville, FL
    Current Employee - IT Department in Jacksonville, FL

    I have been working at Florida Blue full-time (more than 8 years)

    Pros

    The company allows you plenty of flexibility, including working from home. As a employee starting out you will get a good education on corporate structure and how corporation operate.

    Cons

    Promotions to higher positions are based more on who you know that performance. Performance compensation is also limited due to company management structure. Poor performers are allowed to continue working at the company which lowers morale, hurts overall performance, and frustrates top performers.

    Advice to ManagementAdvice

    Pay top performers based on what they deserve and get rid or low performers and difficult employees.

    Recommends
    Negative Outlook
    Approves of CEO
  6.  

    Use to be a GREAT company, but not any longer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Jacksonville, FL
    Current Employee - Anonymous Employee in Jacksonville, FL

    I have been working at Florida Blue full-time (more than 10 years)

    Pros

    Flexibility, Reasonable Pay, and Good Benefits

    Cons

    Senior Leadership no longer values employees that actual does the work, Top Heavy, Senior Leadership promoted without having any successful accomplishments, does not operate as a team anymore, and untrustworthy.

    Advice to ManagementAdvice

    Stop bringing in these Senior Leaders from other Blues plans and promoting them to VP when they are making the company worst and blowing millions. Lead by example and promote communication, collaboration & teamwork. This use to be a wonderful company, but it is going down in flames really quick.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Paying median, expecting top quartile

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager, Ops Support in Jacksonville, FL
    Current Employee - Senior Manager, Ops Support in Jacksonville, FL

    I have been working at Florida Blue full-time (more than 10 years)

    Pros

    Some high quality, high engagement employees. Decent opportunities for personal development

    Cons

    low trust factor; high job stress, fear to approach senior executives, excessive long hours

    Advice to ManagementAdvice

    get in touch with the work, get to know the people who are actually do all this work that pays your fat salaries

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8.  

    Good Salary ~ Management Iffy

    Former Employee - Analyst II in Jacksonville, FL
    Former Employee - Analyst II in Jacksonville, FL

    I worked at Florida Blue full-time (more than an year)

    Pros

    Pay and opportunity to learn.

    Cons

    Prior employees working there so long and throwing others with short time there under the bus with Management. Management does not like to get involved and does not like to confront the bullies let alone give them consequences for their actions.

    Advice to ManagementAdvice

    Please listen to those who have the courage to come to you and express concern over the bullies of the company and please do something about them or you will continue to lose great employees who are wonderful team players, who work with integrity and do not throw others under the bus.

    Doesn't Recommend
    Neutral Outlook
  9. 2 people found this helpful  

    great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Jacksonville, FL
    Current Employee - Manager in Jacksonville, FL

    I have been working at Florida Blue full-time (more than 8 years)

    Pros

    great people outside of facility area

    Cons

    the upper leadership choose to promote and assist the few and not the talented

    Advice to ManagementAdvice

    clean house of people that have been there too long and in the same area

    Doesn't Recommend
  10.  

    Most employees here have no idea how good they have it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst in Jacksonville, FL
    Current Employee - Analyst in Jacksonville, FL

    I have been working at Florida Blue full-time (more than 3 years)

    Pros

    Management not only asks, but listens; schedules are flexible (ability to work from home/flex schedule is awesome), benefits are excellent, salaries competitive, environment is professional, if somewhat conservative. Company appreciates the value of work-life balance and social/community responsibility.

    Cons

    Company is quite top heavy in terms of management. Technology definitely lags behind the times. Communication is of utmost importance, but more often than not the message is not always clear. The organization as a whole is slow to adopt change, even as it recognizes the necessity of it.

    Advice to ManagementAdvice

    Figure out the game plan and be honest with your employees as to what it is. Shouting CHANGE IS COMING! from the mountaintop while providing no guidance as to what the change is or how your employees can support it creates uncertainty across all ranks. It is unreasonable to demand a commitment to supporting the effort if you can't explain what the effort entails or what the end goal is.

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Rewarding and Educational Opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Jacksonville, FL
    Former Employee - Manager in Jacksonville, FL

    I worked at Florida Blue full-time (more than 8 years)

    Pros

    The culture in the Corp offices is stale dry and shark land. The regional offices is more relaxed almost like working for a different company. Them new CEO has made vast changes and everyone is getting shifted or let go. The tenure at FB is everyone has been in the company for 10+ so if you are coming in the organization over those that have been there than lets just say it will take a while for people to warm up to you

    Cons

    Executive leadership is out of touch with the operations. The company is moving at a speed of light and good employee are falling off because the sense of loyalty to employee is absent.

    Advice to ManagementAdvice

    get in touch with operations.

    Recommends
    Positive Outlook
    Approves of CEO

Florida Blue Photos

Florida Blue
BCBSFL Riverside

+ Add Photo

Work at Florida Blue? Share Your Experiences

Florida Blue

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.