Follett Corp.

  www.follettice.com
  www.follettice.com

Follett Corp. Reviews

Updated November 4, 2014
Updated November 4, 2014
16 Reviews
3.4
16 Reviews
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Mary Lee Schneider
3 Ratings

Employee Reviews

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  1.  

    Great for students and those who love to be surrounded by books & such.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Miami, FL
    Current Employee - Sales Associate in Miami, FL

    I have been working at Follett Corp. part-time (less than an year)

    Pros

    Flexible scheduling, great people, mostly good experiences, prefer to hire from within. Also, they usually hire temporary workers initially, but if you prove you are an asset to the company they'll keep you, show your diversity & ability to step in.

    Cons

    Although pay better than minimum wage, still feel like the compensation could be better. Usually they hire you as a temporary employee.

    Advice to ManagementAdvice

    Rewards for those doing a great job would be a great incentive for employees to want to do a better job, and want to stay longer.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Changes keep coming

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Executive in McHenry, IL
    Former Employee - Executive in McHenry, IL

    I worked at Follett Corp. full-time (more than 8 years)

    Pros

    Great brand, long history, some great people have passed through here and wonderful relationships with vendor community

    Cons

    Family owned now working against them, lack of loyalty to associates, politics running the show

    Advice to ManagementAdvice

    Focus on and actually live values, not lip service, focus on core competencies and jettison the rest... stop making associates pay for the lack of results of a strategy being poorly executed.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Good For A Summer Job. Bad For Careers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Associate in Gainesville, FL
    Former Employee - Retail Associate in Gainesville, FL

    I worked at Follett Corp. part-time (less than an year)

    Pros

    It is a great place to start out from when you do not have that much experience in the corporate world.

    Cons

    However, it limits you.

    Advice to ManagementAdvice

    Know your employees better

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Follett Fun as a Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Follett Corp. part-time (more than an year)

    Pros

    Employee discount is 20% on most items except food. Location is probably on a university campus, my location is very central. The style of management and policies are based on customer satisfaction. Great values and a great place to work.

    Cons

    Training is mostly online and some what repetitive. Some holidays you may have to work, but very rare when that happens. You cannot approach a customer stealing and ask them for the merchandise back.

    Advice to ManagementAdvice

    Keep up the good work!

    Recommends
    Positive Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Toxic Work Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in McHenry, IL
    Current Employee - Sales in McHenry, IL

    I have been working at Follett Corp. full-time

    Pros

    "Regular" employees work very hard and are good people. Paid time off is generous, however workload is so great that it is difficult to break away.

    Cons

    Poor strategic planning
    Upper management has unrealistic expectations and is very disconnected
    Very low morale amongst employees
    Inadequate tools to do job - company has merged three divisions and did get get proper systems in place first, which is causing many issues internally
    Company is not loyal to employees and does not seem to value those that work hard
    Low pay
    Good people continue to resign, leaving minimal resources and greater room for inaccuracies

    Advice to ManagementAdvice

    Get more involved in the day to day and you will realize the issues. Recognize employees for hard work. Stop making decisions without understanding the full impact. Those that work the hardest only receive more work. Hardworking, valuable, loyal employees are going to continue to give up on the company because it is doing everything to promote a toxic workplace. Human Resource department is practically nonexistent and does not provide assistance to employees. They defer all issues and questions to Corporate or department management.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Union shop that makes medical appliances

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Follett Corp.

    Pros

    easy work with available overtime

    Cons

    two tier wage system which takes a decade to get to top rate

  8.  

    Mostly good, but some bad.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Temporary Bookstore Clerk in Dunwoody, GA
    Current Employee - Temporary Bookstore Clerk in Dunwoody, GA

    I have been working at Follett Corp. part-time (less than an year)

    Pros

    Flexible schedule, full time staff is competent and helpful, fun job helping college students buy their books.

    Cons

    Low pay, training too general, many of the temporary workers have a poor work ethic.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Good Company to Work For

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in McHenry, IL
    Current Employee - Anonymous Employee in McHenry, IL

    I have been working at Follett Corp. full-time (more than an year)

    Pros

    Good work/life balance, long-service employees, communication is getting better, good tools and resources, employees live the corporate values, benefits are competitive, hourly wages and some salaries are at market.

    Cons

    Paternalistic culture, so performance and behavior problems aren't always dealt with in a timely manner. It takes a long time for decisions to be made, so projects can drag on. Some salaries are below market. Not a lot of advancement opportunities in some areas.

    Advice to ManagementAdvice

    Continue to improve communication, and make decisions faster. Continue to upgrade technology.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    I would have never left but the company changed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager
    Former Employee - Account Manager

    I worked at Follett Corp. full-time (more than 5 years)

    Pros

    7 years ago this was a great company to work for.

    Cons

    The company culture has completely changed. They are focused on sales numbers and quotas rather than providing customers with exceptional service as they did when the company was still run by the founding family.

    Advice to ManagementAdvice

    Keep your customers the focus of your business decisions.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Very flexible with work and life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Indianapolis, IN
    Former Employee - Sales Associate in Indianapolis, IN

    I worked at Follett Corp. part-time (more than an year)

    Pros

    They are constantly developing their employees. Always are willing to listen to new ideas.

    Cons

    Low pay and store manager didn't communicate with employees

    Recommends
    Positive Outlook
    No opinion of CEO

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