Follett Higher Education Group

  www.fheg.follett.com
  www.fheg.follett.com

Follett Higher Education Group Reviews

Updated October 21, 2014
Updated October 21, 2014
242 Reviews
2.8
242 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Don Germano
26 Ratings

Review Highlights

Pros
  • Work life balance during slow times of the year (in 9 reviews)

  • Get to meet people and interact with fellow college students (in 11 reviews)


Cons
  • Extreme Theory X management with absolutely no trust of its managers by home office (in 15 reviews)

  • Really low pay of course which is typical of retail (in 13 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    It was okay...

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Follett Higher Education Group

    Pros

    -Decent pay
    -Employee Discount
    -Overall good work environment

    Cons

    -Very Tedious
    -In my case, I would hear other people in management talking about me behind my back. Not that I care, I just felt it was unprofessional.

  2.  

    Good growth opportunities at an understanding company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Cincinnati, OH
    Former Employee - Customer Service Representative in Cincinnati, OH

    I worked at Follett Higher Education Group part-time (more than 3 years)

    Pros

    I enjoyed the flexibility in scheduling here and I had plenty of opportunities to work more or less hours as needed. Some of the management lacked professionalism but others were fantastic and created teams that excelled in the store.

    Cons

    The pay. After working there four years, working outside at football games, creating training materials, going above and beyond- I only received .50 in increases. Some management needed take more courses in communication and appropriate relationships.

    Advice to ManagementAdvice

    Reward employees who do well, at least show more recognition. There was no incentive to do well.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Not interested in employee development

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Follett Higher Education Group full-time (more than 10 years)

    Pros

    good jobs for part time and temporary employees like students

    Cons

    Management doesn't develop current employees but will hire new ones to develop.

    Advice to ManagementAdvice

    You have long term employees with expertise in the business that have been ignored. Most are willing to learn from you to make the company great again, given the chance.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    It is a great place to work, thanks to management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate I in Teaneck, NJ
    Current Employee - Sales Associate I in Teaneck, NJ

    I have been working at Follett Higher Education Group part-time (more than an year)

    Pros

    The only thing that makes me want to work is that my manager actually cares about her employees and never acts as a "Manager" in terms of Tyrannical or bossy. Instead everything is always asked nicely, even when the specific task is not very nice, which makes it a pleasure to work here.

    Cons

    The pay isn't fantastic at all especially during "rush" season, where students (customers) come in droves expecting premium quality service and get a little bit obnoxious. But working in retail it is expected, it is just really difficult to maintain that customer friendly attitude when you you are getting paid very little. Also as a sales associate there are other responsibilities that demand higher pay. Work-life balance is good, very flexible schedule.

    Advice to ManagementAdvice

    Pay your small employees more, common sense, they make up your entire sales and work force, happy employees = happy customers = more sales.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Great while in college.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Lead Floor Ops in Indianapolis, IN
    Current Employee - Team Lead Floor Ops in Indianapolis, IN

    I have been working at Follett Higher Education Group part-time (more than 5 years)

    Pros

    great hours, have never worked past 7 PM and only work the occasional weekend.

    Cons

    Limited room to advance. As a leader in the college bookstore industry Follett depends greatly on the work of students on campus. This is a great opportunity for student work however Follett knows that you will probably only be there a short time and are taking advantage of walking to work. This means that the pay is low and they do not reward loyal employees with adequate raises in pay. often newer employees are paid more than employees that have been there for years. like I said great part-time on campus work though.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    It was a great company to work for if you enjoy helping customers.

    • Career Opportunities
    Former Employee - Sales Associate in Oceanside, CA
    Former Employee - Sales Associate in Oceanside, CA

    I worked at Follett Higher Education Group full-time (less than an year)

    Pros

    you get a 10% discount

    Cons

    No communication between Management in terms how to improve on being a better Sales Associate. Training was not satisfactory.

    Advice to ManagementAdvice

    Pay attention to some of your employee feedbacks

  8.  

    Easy job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Follett Higher Education Group part-time

    Pros

    Easy job, worked great around student college schedules.

    Cons

    Too many cooks in the kitchen. Too many managers, and they micro-manage hard. No room for advancement as a student as managers have worked there over 10 years, at least.

    Advice to ManagementAdvice

    Listen to your student employees, empower them. They are training to be professionals in the field. They have fresh educated brains. Give them some responsibility, they can handle it!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Company in trouble

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Follett Higher Education Group full-time (more than 5 years)

    Pros

    The pay was good and in the beginning, we had some wonderful perks.

    Cons

    Our whole team was outsourced to India. All the great perks had disappeared.

    Advice to ManagementAdvice

    Keep our American jobs in the United States!!!!

    Doesn't Recommend
  10.  

    Easy going

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bookstore Associate in Newtown, PA
    Current Employee - Bookstore Associate in Newtown, PA

    I have been working at Follett Higher Education Group part-time (less than an year)

    Pros

    Get to meet people and interact with fellow college students

    Cons

    Hourly wage of 8.25 when my same co-worker gets paid 9.79.

    Advice to ManagementAdvice

    Treat everyone equally.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    company was great in the beginning but went way down hill fast!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Follett Higher Education Group full-time (more than 10 years)

    Pros

    no pros left for this company. The company during Tom Christopher's reign was great to work for. There was proper training, and home staff in place to help you. There were core values set in place that meant something. This no longer is the case

    Cons

    In a dying industry this company took a turn in the wrong direction. Not only did they miss the boat on how to implement a business plan that went with the times, they also lost sight of the value of their hardest workers and most loyal employees. The upper management no longer has any clue what they are doing. Inexperience rules the day! Follett's values no longer exist and it's no longer a company worth working for. They have some regional managers that have no clue what they are doing, and throw their store managers under the bus when they make a mistake. They will lie to make themselves look good. Drastically cutting labor and expecting managers to do the work of 10 people is insane and unfair to the employees. They no longer follow the Follett values and definitely do not respect their employees.

    Advice to ManagementAdvice

    too little, too late! The only advice I can give is to potential employees...DON'T DO IT! Find a career somewhere else because this company won't be around much longer. I give it 5 more years at best!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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