Follett Higher Education Group

www.fheg.follett.com
Engaged Employer

Follett Higher Education Group Reviews

Updated September 3, 2015
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2.8
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Don Germano
52 Ratings

Pros
  • Work life balance during slow times of the year (in 9 reviews)

  • The work environment was fun because the staff was happy (in 12 reviews)

Cons
  • Awful new home office with gerbil-habitat environment (in 16 reviews)

  • The upper management no longer has any clue what they are doing (in 15 reviews)

More Pros and Cons

325 Employee Reviews

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  1. Store Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Follett Higher Education Group full-time

    Pros

    Stable company, generally speaking coworkers are great to work with, team environment.

    Cons

    As a manager, be prepared to give up your life and work like a dog. Upper management wants the work done, with no excuses, no matter the toll it takes on you or your staff.


  2. ASM

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Providence, RI
    Current Employee - Anonymous Employee in Providence, RI
    Doesn't Recommend
    Positive Outlook

    I have been working at Follett Higher Education Group full-time (More than 8 years)

    Pros

    Benefit package good Solid company Company continues to stay competitive Work hours are much less than basic retail

    Cons

    Must be able to work in a 3rd party environment between directives form Follett, school, and customer. Small stores run on low payroll

    Advice to Management

    Spend less money on marketing materials Work with store employees when developing new programs


  3. Watch your back

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager I in Raritan, NJ
    Current Employee - Assistant Manager I in Raritan, NJ
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Follett Higher Education Group full-time (More than 5 years)

    Pros

    Good job if looking for part time work

    Cons

    Company doesn't care about the employees. Emphasis is only to drive sales to make the Follett family richer. Recently changed vacation rollover policy to only one week as of 12-24. This was done to reduce the amount of liabilities on the books to show the company more profitable.

    Advice to Management

    Fully integrate computer systems. Get a new POS system.


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  5. Fun place to work, awesome co-workers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Temporary Sales Associate
    Current Employee - Temporary Sales Associate
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Learning new things, helping customers, co-workers, surrounded by books and people wanting to continue their education. It's a great place to motivate you to go back to school

    Cons

    a little chaotic, pay is atrocious for the amount of work for some areas

    Advice to Management

    The only advice that I have for management would be specific to my location. More often than not, it's a little chaotic in that not everyone really knows what's going on/where people are supposed to be and when. Communication is not lacking otherwise for my store. And other than that, I really do enjoy working here.


  6. Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    flexible hours, works around your schedule especially if student

    Cons

    management, a lot of poor communication and low pay

    Advice to Management

    communication and work together


  7. sales associate

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Easy and fit into my schedule as a student

    Cons

    Very trivial and boring

    Advice to Management

    no advice to management


  8. No Median Wages

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great experience opportunities and atmosphere.

    Cons

    No median wages. Entry level positions are paid too little - Higher level positions paid too much.

    Advice to Management

    Need oversight on store managers. Poor management causing lots of problems and management goes unchecked. Cookie cutter business strategies do not work.


  9. Good if your a student

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Arlington, TX
    Former Employee - Sales Associate in Arlington, TX
    Doesn't Recommend

    Pros

    Was a good working environment depending on who your employees are.

    Cons

    Don't get paid enough and it can be pretty boring at times especially during the summer.

    Advice to Management

    Treat your employees better, had issues with the Manager somewhat harassing people.


  10. Assistant Store Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Follett Higher Education Group full-time

    Pros

    Decent benefits, enjoyed interacting with students and faculty.

    Cons

    Store Manager couldn't manage the employees and never treated me as second in command - part-time student employees and others beneath me were given preferential treatment. In addition, there was no organization in how things were run. Those of us who worked hard were harassed and those who did little work and played up to manager were promoted/given raises.

    Advice to Management

    Hire competent managers and pay attention to what is going on in the stores. Don't allow student employees to have more power than the managers.


  11. Books

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Flexible hours. Chill atmosphere. great

    Cons

    doing some one else work

    Advice to Management

    be kind



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