Follett Higher Education Group

  www.fheg.follett.com
  www.fheg.follett.com

Follett Higher Education Group Reviews

Updated November 20, 2014
Updated November 20, 2014
253 Reviews
2.8
253 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Don Germano
31 Ratings

Review Highlights

Pros
  • Work life balance during slow times of the year (in 9 reviews)

  • The work environment was fun because the staff was happy (in 12 reviews)


Cons
  • Extreme Theory X management with absolutely no trust of its managers by home office (in 16 reviews)

  • The upper management no longer has any clue what they are doing (in 15 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Gave me a great opportunity in a bad market but not good for long-term growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager I in Washington, DC
    Current Employee - Store Manager I in Washington, DC

    I have been working at Follett Higher Education Group full-time (more than an year)

    Pros

    Great management training program, opportunity if you work very hard, freedom to work with campus contacts as you see fit and market the store as needed

    Cons

    very reactive corporation, lay-offs, pay is pretty low considering the cost-of-living, promotion tend to go to those who have been there the longest, not talent

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Most Professional Management Team EVER!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Costa Mesa, CA
    Former Employee - Sales Associate in Costa Mesa, CA

    I worked at Follett Higher Education Group part-time (less than an year)

    Pros

    I worked at the Orange Coast College Bookstore in Costa Mesa, CA as a seasonal employee. The work environment was fun because the staff was happy. The staff was happy because our manager at that time, Ryland Metzinger, was very kind and at the same time demanded respect and great, quality work.

    Cons

    Not much room for advancement.

    Advice to ManagementAdvice

    Seek out Ryland Metzinger (whom, if I remember correctly, went on to work for Barnes and Noble) and learn his management style. He's a wonderful human being. :)

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    FHEG

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Computer Specialist in Kent, OH
    Former Employee - Computer Specialist in Kent, OH

    I worked at Follett Higher Education Group full-time (more than 3 years)

    Pros

    Good benefits, Healthcare is excellent. Nice waspy company.

    Cons

    Some middle management people are sucking the company dry.

    Advice to ManagementAdvice

    More training for in store employees. Generate more career paths for low level workers. Stop the buying and selling from remote offices, those people don't catch on to sales trends nearly as well as department managers.

    Recommends
    Neutral Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Working for follet

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Follett Higher Education Group

    Pros

    Great sense of community within the store.

    Cons

    Busy times can work you too hard.

    Advice to ManagementAdvice

    Don't over work managers so much during rush and buyback. They are miserable. Get sick. They just don't enjoy there job that time of the year.

  6.  

    Good not great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Lead Floor Ops in Kalamazoo, MI
    Current Employee - Team Lead Floor Ops in Kalamazoo, MI

    I have been working at Follett Higher Education Group full-time (more than 3 years)

    Pros

    Get to work with people. Supervisor position and able to move forward in company. Updates in new opportunities.

    Cons

    Management constantly giving projects to you even when you tell them you are busy. On top of multiple training videos, you are given dozens of quizzes and webinars and retraining. As if you have time for that. Pay is not great.

    Neutral Outlook
    No opinion of CEO
  7.  

    Great For A College Student

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate I in Richardson, TX
    Current Employee - Sales Associate I in Richardson, TX

    I have been working at Follett Higher Education Group part-time (more than an year)

    Pros

    Very friendly environment. Managers are willing to work with school schedule. Easy work.

    Cons

    The pay isn't very good. Some employees really just don't care about their work, because the majority of employees are college students who aren't looking at Follett as a career opportunity.

  8.  

    Not what it used to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Westmont, IL
    Former Employee - Anonymous Employee in Westmont, IL

    I worked at Follett Higher Education Group full-time (more than 10 years)

    Pros

    Good people and fair compensation

    Cons

    Extremely poor senior leadership team

    Advice to ManagementAdvice

    Make your customers a top priority with your employees a close second

    Doesn't Recommend
    Disapproves of CEO
  9.  

    Find your center Follett

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager I
    Former Employee - Store Manager I

    I worked at Follett Higher Education Group full-time (more than 3 years)

    Pros

    Company is about upward mobility for certain job categories. Great coworkers, and if you get the right region, great support network from other stores. Good benefits.

    Cons

    Lack of stability at the Home Office. FHEG does not pay according to the market they are in; their salaries are based on a national average. If you live in an expensive market, you will not be paid accordingly. Difficult to move up in company because of cuts to personnel.

    Advice to ManagementAdvice

    Go visit your small stores to see what happens when you put profit over people.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Great but lacks true vision

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Follett Higher Education Group

    Pros

    Great environment, but too stiff at times

    Cons

    Lack of strategic vision and goals

    Advice to ManagementAdvice

    Do one or two things well...not everything.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Good growth opportunities at an understanding company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Cincinnati, OH
    Former Employee - Customer Service Representative in Cincinnati, OH

    I worked at Follett Higher Education Group part-time (more than 3 years)

    Pros

    I enjoyed the flexibility in scheduling here and I had plenty of opportunities to work more or less hours as needed. Some of the management lacked professionalism but others were fantastic and created teams that excelled in the store.

    Cons

    The pay. After working there four years, working outside at football games, creating training materials, going above and beyond- I only received .50 in increases. Some management needed take more courses in communication and appropriate relationships.

    Advice to ManagementAdvice

    Reward employees who do well, at least show more recognition. There was no incentive to do well.

    Recommends
    Neutral Outlook
    Approves of CEO

Work at Follett Higher Education Group? Share Your Experiences

Follett Higher Education Group

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.