Follett Higher Education Group

  www.fheg.follett.com
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Follett Higher Education Group Reviews

Updated August 19, 2014
Updated August 19, 2014
226 Reviews

2.9
226 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Don Germano
21 Ratings

Review Highlights

Pros
  • Work life balance during slow times of the year (in 8 reviews)

  • Great as a part-time job for college students because the store is on campus (in 10 reviews)


Cons
  • Awful new home office with gerbil-habitat environment (in 15 reviews)

  • Really low pay of course which is typical of retail (in 12 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Follett 'peaked' years ago, how VPs do you need?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Overall good people at the middle management rung and below. Overall casual work environment. Nice discounts on books. Home office accessible for most Chicago-area commuters.

    Cons

    Incompetent upper management, lack of clear company direction due to the opacity existing at the senior management level. Declining business due to smaller competitors and Amazon. Constant panic and alert due to declining sales. Some unprofessional middle managers.

    Advice to ManagementAdvice

    None.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Corporate giant used to be the best to work for, but now relies on cost saving measures over customer service.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    No holiday/Christmas shopping rush, outstanding medical benefits at low cost, some potential for advancement, some opportunity for professional development, great shopping discounts in stores, opportunities for fun out-of-store special events like operating sales at college sporting events.

    Cons

    Corporate office team and retail teams don't communicate effectively, retail stores must run on far too little staff, very low salaries/compensation packages compared to other companies in the industry, for those who have been with the company long-term, evidence of major changes for the worse are apparent throughout the organization.

    Advice to ManagementAdvice

    It would be wonderful if Follett would reorganize the salary schedule. After the "job slotting" project in 2011, the company took a major turn toward salaries and compensation packages that are far too low to sustain the right talent. Also, it would be really smart at this juncture to allow stores more labor hours to actually support a fully-staffed operation, which is not possible at present. Stores should not risk LP issues just to assure they're meeting labor budgets, but right now that is exactly what's happening.

    Recommends
    Negative Outlook
    No opinion of CEO
  3.  

    A dying company in a dying industry.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    Pros

    Working at the lowest level is mind-numbingly easy. Typical duties including shelving books, unshelving books, moving books around, cashiering, folding clothes, putting clothing displays up, taking displays down. Basic college bookstore retail job.

    Cons

    You will get paid minimum wage. If you get promoted to a supervisor position, you will be paid just above minimum wage, but your hours will be limited to under 20 or under 30 to avoid having to give you healthcare. It will take several promotions before you get any benefits, and often you will be asked to move to another bookstore to receive a promotion. Additionally, while it is relatively easy to receive your first promotion, there are a very limited number of positions the higher up you go. To top it all off, you will probably never make more than $50,000 a year.
    Oh, and the "dying company in a dying industry" comment I made earlier? This company sells physical textbooks in physical stores and makes most of its profit from college apparel. There's this other company you may have heard of, Amazon, which has started moving in on the textbook sales industry. The outlook for Follett just does not look good.

    Advice to ManagementAdvice

    Stop using temporary employment. Hire more full time employees at all levels, especially at the lowest level. Paying someone minimum for 15 hours a week is a disgusting business practice known as "corporate welfare." Pay your employees a living wage.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Take off the cuffs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager
    Former Employee - Assistant Store Manager

    Pros

    The company can be wonderful at the store level. Even the regional management is mostly easy to work with and helpful.

    Cons

    There is a HUGE disconnect between corporate and store to the point of where you're almost working against each other. Often times corporate policy ties a store's hands where social networking or other campus initiatives are concerned. This is not conducive to increasing market share at a University.

    Advice to ManagementAdvice

    Unchain the store level management from corporate shackles. Each of them knows their campus and school far better than you ever could. What works at one school may not work at another and what works in corporate planning likely won't work at any.

    Recommends
    Neutral Outlook
  6.  

    Lots to learn, but very enjoyable!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Temporary Sales Associate  in  Fort Worth, TX
    Former Employee - Temporary Sales Associate in Fort Worth, TX

    Pros

    Flexible hours, great people to work with, helping customers is fun, and it is very rewarding.

    Cons

    Low pay, not enough hours during slow period

    Advice to ManagementAdvice

    This job requires a lot of training and hard work. It pays way too low for all the work.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Micromanaged to the extreme (customer service department located in Aurora)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Aurora, IL
    Former Employee - Customer Service Representative in Aurora, IL

    Pros

    The people are really fun. They can be somewhat flexible with start and end times. The worklife balance is great.. you never really take anything home with you. the benefits are amazing

    Cons

    It's very hard to move up. They really don't have many open positions so you're left as a temp for ages before "budget" allows more to be hired, even though they are completely understaffed. you are micromanaged to the extreme. They listen to your calls, monitor what you're doing on your computer, constantly walk around and just stare at what you're doing. management is useless... you tell the. something and they want you to go to the supervisors instead of dealing with it. Supervisors do nothing but sit around and chit chat.. especially the Senior reps.... as if they're free to do anything.

    Advice to ManagementAdvice

    maybe roll out training BEFORE we actually start taking calls. fight for more opportunities for your employees.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    It was an ok job but new management is ruining the company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    Pros

    No appreciation from upper management, regional manager is totally untrustworthy and would lie to save herself in a heartbeat. Constant cuts in payroll make the job extremely stressful and no one supports you at store level from home office. New management is the executives from failing companies. I have low expectations for this company

    Cons

    NO support from management, unfair long hours expected, no security feeling.

    Advice to ManagementAdvice

    Stop hiring executives from failing companies and find management who know how to run a company and not pull a company down.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Good College Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Lead  in  Norman, OK
    Current Employee - Team Lead in Norman, OK

    Pros

    Good management within the store

    Cons

    Stressful work you take home with you, not secure

    Advice to ManagementAdvice

    Consider the results within stores before making decisions to entirely change stores.

    Recommends
    Negative Outlook
    Disapproves of CEO
  10.  

    High Expectations for Very Little Pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Department Manager
    Current Employee - Department Manager

    Pros

    Can be peaceful after the financial aid rush is over. Working in a college is fun!

    Cons

    Poor pay, hours have been cut severely since I started with the company, and I now do the work of 3 people. No room for growth unless I want to have no life and must develop a very thick skin. A Follett robot is what they want.

    Advice to ManagementAdvice

    Pay the people beneath you MORE. We do all of the work, and you keep hiring and promoting those with large salaries and cutting our little minimum wage hours all the while increasing our responsibilities and wanting us to CARE. You have taken away all of our freedom to think for ourselves, and the home office cannot successfully make good decisions for 900 stores, Value the opinions and knowledge of people who have worked for Follett for decades when it was a good company to work for.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Awful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales  in  South Bend, IN
    Former Employee - Retail Sales in South Bend, IN

    Pros

    Pay is very low, I worked at a retail bookstore. Sometimes we were given free drinks. Meet some interesting people.

    Cons

    This was by far the worst job I have ever had. The store was ran on the ego of the General Manager who had no idea what he was doing.

    Advice to ManagementAdvice

    Weed out weak store managers and put in people with less ego.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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