Follett Higher Education Group

www.fheg.follett.com
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Follett Higher Education Group Reviews

Updated April 23, 2015
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2.9
290 Reviews
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Don Germano
43 Ratings

Pros
  • Work life balance during slow times of the year (in 9 reviews)

  • The work environment was fun because the staff was happy (in 12 reviews)

Cons
  • Extreme Theory X management with absolutely no trust of its managers by home office (in 16 reviews)

  • The upper management no longer has any clue what they are doing (in 15 reviews)

More Pros and Cons

Employee Reviews

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  1. Customer Service Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - EFollett Associate in Tempe, AZ
    Former Employee - EFollett Associate in Tempe, AZ

    I worked at Follett Higher Education Group (More than a year)

    Pros

    Working in teams, Highly experienced managers and team leads and an opportunity and scope to learn a lot of Operations which implement Data Mining techniques to analyse data and Lean improvement methods for waste reduction.

    Cons

    Long working hours during the starting of each semesters.

  2. Helpful (1)

    Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Amherst, MA
    Former Employee - Sales Associate in Amherst, MA

    I worked at Follett Higher Education Group part-time

    Pros

    Fun co-workers, good schedule. Seems that there is room for advancement for those interested.

    Cons

    Very low pay. Several of the sales associate worked at the Book store for all 4 years of college with no raise.

  3. This company is very focused on making a change in their business and the schools that they represent.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Department Manager
    Current Employee - Department Manager

    I have been working at Follett Higher Education Group full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Follett truely does believe in values.
    They encourage positive feedback from peers.
    They have great bonuses for managers.
    They offer benefits for full time and part time employees.
    They have a scholarship foundation for children of employees.
    It's very hard to get fired.

    Cons

    The turnaround for employees is high because they base their hours on rush times and cut severely during slower times.
    It's very hard to fire employees with consistent poor performance.
    Salaried workers are underpaid and stretched between departments often.

    Advice to Management

    Spread hours based on the size of the store as well as the traffic. There are stores that make a lot of money on game days that have a lot more employees during slow times because of it while stores who have a lot of customers that don't have those peaks suffer. The customer surveys are a good indicator.

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  5. Tolerable

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Follett Higher Education Group

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Comfortable working environment, enjoyable coworkers

    Cons

    Too many regulations, too bureaucratic

  6. Sales Associate

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Follett Higher Education Group part-time (More than 3 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    I loved the people I worked with and my boss was always very flexible with my schedule.

    Cons

    The corporate policies didn't make a lot of sense, particularly some of the silly rules about cashiers.

    Advice to Management

    Your people are your best asset, and setting corporate policies that don't let them do their job is ridiculous.

  7. Typical retail but poorly managed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate/Cashier
    Former Employee - Sales Associate/Cashier

    I worked at Follett Higher Education Group part-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Easy minimum wage job to get for students

    Cons

    Poorly managed, profit-oriented above all else

    Advice to Management

    More organized and attentive management would have helped a lot

  8. A fun place to work while going to school. I worked here as a temp but frequently!

    Former Employee - Temp Sales Associate in Sacramento, CA
    Former Employee - Temp Sales Associate in Sacramento, CA

    I worked at Follett Higher Education Group part-time (More than a year)

    Pros

    You are able to meet other students, and are able to socialize and make new friends.

    Cons

    Dealing with angry customers and coming to a resolution for them

    Advice to Management

    No criticism

  9. Team Lead

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Lead in Houston, TX
    Current Employee - Team Lead in Houston, TX

    I have been working at Follett Higher Education Group full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    A lot of learning hands on and long term career

    Cons

    Acquisition and management from store to store is not consistent in style and procedures

    Advice to Management

    Come up with formal training

  10. Working situations were not as promised.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Follett Higher Education Group

    Pros

    The training was done professionally.

    Cons

    Allow company rules to be broken by allowing relatives to work together. Unjustly terminated, reason was a falsehood.

  11. My experience working for this company have me a opportunity to learn and retain skills that I still utilize today.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Sales Associate in Chicago, IL
    Current Employee - Lead Sales Associate in Chicago, IL

    I have been working at Follett Higher Education Group

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    The best reason to work here is you are able to meet and network with a lot of different people from all walks of life.

    Cons

    A challenge I found while working here was the lack of job placement after experiencing a closure of several company stores.

    Advice to Management

    I would advise management to increase benefit packages for their employees to increase employee morale as well as employee retention.

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