Follett Higher Education Group

www.fheg.follett.com
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Follett Higher Education Group Reviews

Updated April 16, 2015
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Employee Reviews

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  1. Standard Corporate experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Follett Higher Education Group full-time (more than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Nice co-workers. Modern office tower/campus environment. Access to management/open door policy medium to good. Computers and network moderately updated. The company seems to be behind the curve on modern methods of selling college textbooks, which is oddly enough their core business.

    Cons

    The company spent 2014 culling most of the executive staff and anyone who made a higher level salary. The result is, as always, a period of chaos followed by over-effort of the new senior staff to appear cohesive. Honestly, there's a air of people clinging to their jobs, rather than innovative change.

    Advice to Management

    Figure out that college students have many options to buy/lease textbooks at the cheapest price online and model your business plan to this new reality instead of continuing to push the physical bookstores and top-price retail. (Amazon has your market now)

  2. Great... unless you're one of the thousands of student workers who are the ones blamed for everything by management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Flagstaff, AZ
    Current Employee - Sales Associate in Flagstaff, AZ

    I have been working at Follett Higher Education Group

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    On campus, above minimum wage(barely), flexible(somewhat)

    Cons

    Not appreciated, high expectations, no commission to anyone even if in sales

    Advice to Management

    Offer more incentives? Pay a little more to those who do other things that require more responsibility.

  3. Retail associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate in Newton, MA
    Former Employee - Retail Sales Associate in Newton, MA

    I worked at Follett Higher Education Group

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Not much work needs to be done, manager rarely comes out of his office to monitor us, good discount on textbooks

    Cons

    Way to many people hired for textbook season resulting in no work to be done and is extremely inefficient.

    Advice to Management

    Stop hiring everyone that applies and then having way too many workers.

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  5. Helpful (1)

    Work was as expected

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Follett Higher Education Group

    Pros

    Close to campus, easy work, got a discount on books as well.

    Cons

    Very low pay and management doesn't care about you because they know they have plenty of student workers to replace you with.

  6. Great Job, friendly staff, had a wonderful time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Efollet in Tallahassee, FL
    Current Contractor - Efollet in Tallahassee, FL

    I have been working at Follett Higher Education Group as a contractor (less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Easy work, great people, and everyone is willing to help.

    Cons

    training was very rushed and not fully trained on everything, lacking in modern technology

  7. Helpful (1)

    My experience with this company was alright.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Temp Sales Associale in Oceanside, CA
    Former Employee - Seasonal Temp Sales Associale in Oceanside, CA

    I worked at Follett Higher Education Group (less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The best part about working for this company is the customers and some of the people I enjoyed working with.

    Cons

    The lack of communication between management and employees was lacking. No feedback.

    Advice to Management

    Make sure its a positive experience for all employees not just the select few.

  8. Helpful (1)

    Not what it once was
    I worked there for 10 years -- evals were always extremely positive and goals exceeded.

    Current Employee - Anonymous Employee in Westchester, IL
    Current Employee - Anonymous Employee in Westchester, IL

    I have been working at Follett Higher Education Group full-time (more than 8 years)

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Great place to work if you've had experience at Sears or Office Max -- New management has been replacing experts in the company's niche market with general retailers.

    Cons

    There have been rolling layoffs for the last two years. New management brought in three years ago has replaced most experienced staff on the top three levels of the organization. Extreme open office concept often makes it hard to accomplish anything. There has been a complete change in the approach to the market.

  9. Store Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager II
    Former Employee - Store Manager II

    I worked at Follett Higher Education Group full-time (more than 8 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Enjoyed the family like atmosphere from this large company. Great job for retail manager with young family. With the exception of the start of semesters this is a 40hr retail job.

    Cons

    Pay is not the best. Recent changes in top management is changing atmosphere to resemble that of a publicly traded company.Company needs more diversity in management positions.

    Advice to Management

    Compensation is important! Diversity is important! There is a difference between happy people and scared people.

  10. Author of the former “As a retail job, it's a mixed blessing. ”

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Merchandise Manager
    Former Employee - General Merchandise Manager

    I worked at Follett Higher Education Group

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Concerned people who still care about their jobs, and little else.

    Cons

    At this point, everything about the job. I quit a year ago, as all of the things I previously wrote about did not seem to rectify themselves after 2011. So little appreciation or available promotions for people that are qualified. Myopic organization, with blinders.

    Advice to Management

    You've lost most of your most valuable and experienced people, including me. The people that are left are damaged, delusional of desperate,so good luck with that.

  11. A job with a lot of flaws

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Follett Higher Education Group part-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Discount on textbooks and merchandise, good amount of hours

    Cons

    I've been working here as a sales associate for almost two years at the college bookstore.The pay is way too low for the amount of work that has to be done. The company did massive layoffs which didn't help my manager get a lot of work done leading to frustration for all of us. This company doesn't seem to care that much about the employees given there's a lot of Manuel labor involved. There's no time and a half or double time for working on holidays at this company like most employers do

    Advice to Management

    Pay more $$$ or hire more employees

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