Follett Reviews

Updated July 25, 2015
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2.9
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Follett President/CEO Ray A. Griffith
Ray A. Griffith
1 Rating

Pros
  • Good work life balance at the bookstores aren't usually open as much or often as a regular retail store (in 5 reviews)

  • flexible hours if you're a student (in 5 reviews)

Cons
  • Upper management seems to have not a clue about what is going on at the everyday worker level (in 7 reviews)

  • No benefits or perks for part time employees (in 5 reviews)

More Pros and Cons

114 Employee Reviews

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  1. Great place to work.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Westchester, IL
    Former Employee - Anonymous Employee in Westchester, IL

    I worked at Follett full-time (More than 10 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great mission, great channel to work in. Company is painfully moving in the right direction to be relevant in the 21st century.

    Cons

    Systems need major updates. Changes in Senior management have been a mixed bag of good and not so much good.

    Advice to Management

    Congrats on Neebo stores. Keep an open mind and listen to the needs of the stores.


  2. Neutral

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Danville, VA
    Current Employee - Assistant Store Manager in Danville, VA

    I have been working at Follett

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Relaxed, low key, flexible, work life balance is good

    Cons

    need better training and less turnover


  3. Senior Management Wearing Blinders

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in McHenry, IL
    Former Employee - Anonymous Employee in McHenry, IL

    I worked at Follett full-time (More than 10 years)

    Neutral Outlook
    Neutral Outlook

    Pros

    Long-tenured, knowledgeable, dedicated employees; good pay and benefits; great relationships within certain teams.

    Cons

    With consolidation of business units, Senior Management is geared toward the digital/software business and has not become fully knowledgeable on the library/textbook side. Culture and morale has become negative. Team members fearful.

    Advice to Management

    Learn all aspects of the business. Reach out to your strong team members; they have a lot to share and to contribute. Communicate throughout the company. Secretiveness breeds mistrust and fear.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Horrible

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Sales Associate in Boston, MA
    Current Employee - Sales Associate in Boston, MA

    I have been working at Follett

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Flexible Scheduling Relaxed Environment Easy work Simple duties/tasks

    Cons

    Horrible Pay Horrible working conditions Lack of respect for the employees

    Advice to Management

    Keep your employees as a top priority Increase their pay by more than a dime every evaluation period


  6. Not Changing in the Right Direction

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in McHenry, IL
    Former Employee - Anonymous Employee in McHenry, IL

    I worked at Follett (More than a year)

    Neutral Outlook
    Neutral Outlook

    Pros

    Supportive manager, great people to work with. Making changes to stay competitive.

    Cons

    New leadership making bad decisions, location, salary a bit low. Hire leaders that actually value employees.

    Advice to Management

    Hire leaders that actually value employees.


  7. Relaxed environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Temporary Associate in Cleveland, TN
    Former Employee - Temporary Associate in Cleveland, TN

    I worked at Follett

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Clearly it's going to depend on which chapter of Follett's bookstores you work for, but where I worked was laid back, flexible, and absolutely not stressful.

    Cons

    There weren't really any cons. Sometimes it felt like you were repeating jobs you'd just done, but because they weren't stressful to begin with, it wasn't that bad.

    Advice to Management

    My advice to management would be to keep doing what you're doing. It seems to be working pretty well this far.


  8. Above Average Retail

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Follett full-time

    Pros

    Fun working atmosphere, and good management from the individual store managers. Very good hours for a retail job and potential for promotion is there.

    Cons

    Pay is only so-so for the work, and the work can be very seasonal. Extremely busy at the beginning of school semesters with a lot of down time during the summer and winter breaks.

    Advice to Management

    Be a bit more flexible assigning hours to part time employees and remember your target consumer are college students on a tight budget.


  9. Helpful (1)

    Lots and Lots of Change

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales
    Current Employee - Sales

    I have been working at Follett full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Leader in K12, privately owned, good benefits, decent pay. Very strong foot hold in the K12 space.

    Cons

    Follett has recently completed a long term plan to merge three separate companies in to one. The result of this has been a revolving door of leadership. Before the merger each of the three companies were hitting their revenue targets. Over the past three years since the merger to One Follett the company has fell short of it's revenue targets. For those who are keeping the faith and hanging on there could be a light at the end of the tunnel. However, the best talent is leaving because patience has worn thin.

    Advice to Management

    No advice.


  10. Terrible pay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Arlington, TX
    Current Employee - Sales Associate in Arlington, TX

    I have been working at Follett part-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Not much, just discount on shirts and such

    Cons

    low pay over worked cut hours during random times of the year


  11. Teal leader floor operations

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Follett part-time

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Laid back and quiet

    Cons

    Lack of support and low pay

    Advice to Management

    Better training



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