Follett Reviews

Updated June 23, 2015
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2.9
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Follett President/CEO Ray A. Griffith
Ray A. Griffith
0 Ratings

Pros
  • Good work life balance at the bookstores aren't usually open as much or often as a regular retail store (in 5 reviews)

  • flexible hours if you're a student (in 5 reviews)

Cons
  • Upper management seems to have not a clue about what is going on at the everyday worker level (in 7 reviews)

  • No benefits or perks for part time employees (in 5 reviews)

More Pros and Cons

104 Employee Reviews

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  1. Lots and Lots of Change

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales
    Current Employee - Sales

    I have been working at Follett full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Leader in K12, privately owned, good benefits, decent pay. Very strong foot hold in the K12 space.

    Cons

    Follett has recently completed a long term plan to merge three separate companies in to one. The result of this has been a revolving door of leadership. Before the merger each of the three companies were hitting their revenue targets. Over the past three years since the merger to One Follett the company has fell short of it's revenue targets. For those who are keeping the faith and hanging on there could be a light at the end of the tunnel. However, the best talent is leaving because patience has worn thin.

    Advice to Management

    No advice.


  2. Helpful (1)

    Like my job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in McHenry, IL
    Former Employee - Customer Service Representative in McHenry, IL

    I worked at Follett full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good training, nice place to work, good wages, great work load.

    Cons

    My only con with the company is that I was extremely frustrated by the way their promotions worked. After speaking to a manager to why I was passed up for 3 separate promotional department changes I applied for, I was told that I didn't have strong interviewing skills. What do interviewing skills have to do with my actual performance because I had been helping in those departments for a long time.

    Advice to Management

    Give people who proven their worth through time, dedication and results a chance at getting a promotion rather than bringing someone from the outside or who know the right people.


  3. Great Place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - OUTSIDE SALES
    Current Employee - OUTSIDE SALES

    I have been working at Follett

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Competitive pay, great portfolio, and great leadership. Have worked for this company for nearly 9 years and have been promoted 3 times. Started in the warehouse and worked my way up. They paid for a good chunk of my school as well. I see many complaints from sales reps that quit. This is because they were overcompensated for their positions and had to learn new skills. The educational climate is changing and Follett is trying to adapt. If they can't adapt too then they can look elsewhere. Good luck finding a better job in the industry.

    Cons

    Education is changing with EdTech and not sure if they are moving fast enough. Will be interesting to see if Follett will get the right content in time to keep up with shifts.

    Advice to Management

    Stop relying on only publishers for content. Need to start partnering with assessment companies.


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  5. Cashier/Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Sales Associate/Cashier in Miami, FL
    Former Employee - Sales Associate/Cashier in Miami, FL

    I worked at Follett part-time (Less than a year)

    Pros

    Learn a little of every job in the store

    Cons

    no real cons for me


  6. Director

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Follett full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Historically a very good company.

    Cons

    Currently out of alignment. Needs strong leadership.


  7. Helpful (1)

    Sales Associate

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Follett part-time

    Pros

    Pay you to the minute that you're there, flexible, always opportunities to move up in the company.

    Cons

    In my opinion we are under-payed for the amount of work we do every day. We should be making more than $9.50 an hour.

    Advice to Management

    They should have a game plan for associates daily. Of what needs to be done by the end of the day. So no time is wasted.


  8. Solid part time job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Follett part-time (More than a year)

    Pros

    Coworkers are easy to get along with and management is easy to talk too

    Cons

    You are either super busy or doing nothing

    Advice to Management

    Sometimes the simplest solution is the best one, Occam's razor


  9. Hell in McHenry.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shipping and Receiving in McHenry, IL
    Former Employee - Shipping and Receiving in McHenry, IL

    I worked at Follett full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Started out as a good company to work for with paid time off and promise for advancement... However...

    Cons

    Advancement is nearly impossible as they bring in family to take the high paying jobs. They restructure compensation payouts to reduce line workers pay checks while the Follett families and friends receive bonuses for new over luxurious cars. People aren't respected who work themselves to the bone to try to make the company profitable. Health care contributions continue to rise ever year I worked there.

    Human resources are rude and not there to support the workers, but to support the ones running the company. People get threatened to be fired if they speak of unionizing and collective bargaining.

    Follett will soon be a foot print in the mud, as more successfully driven companies take over there customer base.

    Advice to Management

    Look to the people, not to your family and friends to run the company. Maybe you can dig yourself out of a downward spiral.


  10. Store manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Follett

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Enjoyed working with students and faculty.

    Cons

    Upper management in company clueless as to "on the floor" operations. To worried about numbers on the spreadsheet. Not able to order product needed. Corporate sent product that would never sell so we would discount it in 6 months or throw it out. Example...suntan location for a school that had no dorms. Never sold a bottle.

    Advice to Management

    Wake up or you will be just like blockbuster.


  11. Clerk

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Follett part-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The people have always been and always will be the best part of any workplace in Chico. Specifically, most if not all of Follett's employees are fraternity of sorority girls which makes their workplace fairly social.

    Cons

    Everything about them is about delegation. They are terrible at training you themselves and the manager of the individual store doesn't know how to train its clerk employees. This is especially important in newly transitioned stores.

    Advice to Management

    Learn to teach your employees. Also give your employees some lee-way. Every Follett store that I have seen has been 100% micromanaged. Many employees need to make mistakes on their own to learn how to do something properly.



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