Follett Reviews

Updated August 28, 2015
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2.9
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Recommend to a friend
Approve of CEO
Follett President/CEO Ray A. Griffith
Ray A. Griffith
2 Ratings

Pros
  • Good work life balance at the bookstores aren't usually open as much or often as a regular retail store (in 5 reviews)

  • flexible hours if you're a student (in 5 reviews)

Cons
  • Upper management seems to have not a clue about what is going on at the everyday worker level (in 7 reviews)

  • No benefits or perks for part time employees (in 5 reviews)

More Pros and Cons

124 Employee Reviews

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  1. Temp hire

    Former Employee - Temp Hire
    Former Employee - Temp Hire
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Follett full-time (Less than a year)

    Pros

    Hours are good, environment is very friendly and there is always something to do. Learning experiences are valuable as you can take away from what you learn on the job

    Cons

    No con's so far, just the fact that some coworkers treat temp hires as if they are lower, brooming is looked down upon as something regulars shouldn't have to do.


  2. Great PT Work for Retired Military Personnel

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Lebanon, IL
    Current Employee - Sales Associate in Lebanon, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Follett part-time

    Pros

    Perfect Hours (PT), Proximity to Home, Friendly Work Environment

    Cons

    Currently overstocked with textbooks and clothing items.

    Advice to Management

    N/A


  3. Store Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Silver Spring, MD
    Former Employee - Anonymous Employee in Silver Spring, MD
    Doesn't Recommend
    Negative Outlook

    I worked at Follett full-time (More than 5 years)

    Pros

    Great people to work with at the store level. Unlike other retail organizations, you won't have to work both weekend days if any depending on the location.

    Cons

    Probably the salaries are pretty much in line with most retail, but they calculate salary based on nothing more than the numbers. There are bonuses, at least when I left, but May have improved since, but my impression of corporate strategy at the time was the classic example of, "rearranging

    Advice to Management

    Invest in the technology of company even if it means you go into debt, or get out of the business. How do you expect to compete with Amazon and Chegg with antiquated hardware and software.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. I think we should have a salary position, not hourly

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inventory Research Analyst in Downers Grove, IL
    Current Employee - Inventory Research Analyst in Downers Grove, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Follett full-time (More than 5 years)

    Pros

    Nice people to work with

    Cons

    Pay isn't the greatest and the company has been going through major changes lately and it's not looking good


  6. Good to start for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Atlanta, GA
    Current Employee - Manager in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    The people are nice. The environment is better than traditional retail. More opportunities outside of field/retail

    Cons

    Low pay Low budget hours Overpriced Merchandise Arrogant staff/customers/faculty sometimes

    Advice to Management

    Pay your associates!


  7. Store Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Follett full-time

    Pros

    interacting with students and faculty, also great staff

    Cons

    work load, constantly cutting labor, no direction, regional mgmt is very hands off and just relays home office info. Low pay and little or no merit increases and saying thank you.

    Advice to Management

    appreciate your employees and say thanks. Also lend a hand to the store managers more and know what is going on.


  8. Helpful (1)

    Overall pretty positive with some increasing challenges over the years.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager I in Indianapolis, IN
    Current Employee - Store Manager I in Indianapolis, IN
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Follett full-time (More than 5 years)

    Pros

    I have a very supportive network of other managers and administrative help to work with.

    Cons

    It feels as though there is a disconnect between home office and the field in terms of understanding the day to day operations of a store, especially a small store. Tasks are constantly being added to our plate without the corresponding increase in available labor to accomplish it all.


  9. Helpful (1)

    Neutral

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Danville, VA
    Current Employee - Assistant Store Manager in Danville, VA
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Relaxed, low key, flexible, work life balance is good

    Cons

    need better training and less turnover


  10. Great place to work.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Westchester, IL
    Former Employee - Anonymous Employee in Westchester, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Follett full-time (More than 10 years)

    Pros

    Great mission, great channel to work in. Company is painfully moving in the right direction to be relevant in the 21st century.

    Cons

    Systems need major updates. Changes in Senior management have been a mixed bag of good and not so much good.

    Advice to Management

    Congrats on Neebo stores. Keep an open mind and listen to the needs of the stores.


  11. Senior Management Wearing Blinders

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in McHenry, IL
    Former Employee - Anonymous Employee in McHenry, IL
    Neutral Outlook

    I worked at Follett full-time (More than 10 years)

    Pros

    Long-tenured, knowledgeable, dedicated employees; good pay and benefits; great relationships within certain teams.

    Cons

    With consolidation of business units, Senior Management is geared toward the digital/software business and has not become fully knowledgeable on the library/textbook side. Culture and morale has become negative. Team members fearful.

    Advice to Management

    Learn all aspects of the business. Reach out to your strong team members; they have a lot to share and to contribute. Communicate throughout the company. Secretiveness breeds mistrust and fear.



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