Follett Reviews

Updated April 8, 2015
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2.8
90 Reviews
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Recommend to a friend
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Mary Lee Schneider
25 Ratings

Pros
  • Good work life balance at the bookstores aren't usually open as much or often as a regular retail store (in 5 reviews)

  • good pay, flexible hours and wonderful people (in 5 reviews)

Cons
  • Upper management seems to have not a clue about what is going on at the everyday worker level (in 7 reviews)

  • No benefits or perks for part time employees (in 5 reviews)

More Pros and Cons

Employee Reviews

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  1. My experience has been good I have made many friend

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Follett

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Friendly people that care about you, I have made many friends there

    Cons

    Not too flexible with hours especially with full time students can be hard to find time for homework

    Advice to Management

    Automatic ordering does not work with these stores it makes everything much more complicated than need be

  2. Okay Place to work for students

    • Comp & Benefits
    • Work/Life Balance
    Current Employee - Sales Associate in Denver, CO
    Current Employee - Sales Associate in Denver, CO

    I have been working at Follett part-time (more than 5 years)

    Pros

    Fun work environment, flexible scheduling=perfect for college students; opportunities to meet tons of cool people

    Cons

    very Limited room for growth, poor communication between higher ups and management

  3. Follett has been an amazing experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    I have been working at Follett

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great people to work with in an ever changing environment.

    Cons

    There is a lot of work.

    Advice to Management

    Make sure associates are treated as people & not numbers.

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  5. Average place to start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Follett full-time

    Pros

    A place to get entry level experience for short time and move on

    Cons

    little advancement, continuous change in direction.

  6. A lot of disorganization and lack of up to date technology.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Follett part-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    People are great, personal growth, cross training, great upper management

    Cons

    Lack of current technology, training modules, miscommunication

    Advice to Management

    There needs to be a massive improvement on older stores getting a technology update; slow computers and old software is not efficient when providing the best customer service.

  7. The company is full of dedicated, caring people who are underpaid for the amount of work required on the front lines.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Store Manager in Kansas City, MO
    Former Employee - Retail Store Manager in Kansas City, MO

    I worked at Follett full-time (more than 5 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    At the moment, only the people. They have started to make positive changes from what former co-workers have said.

    Cons

    The company is family owned, and traditionally reluctant to pay for technological upgrades and true innovation, even though selling textbooks is dependent on web business. Also, the new management they bring in is typically coming from companies like Sears, which instills little confidence.

    Advice to Management

    Make some truly radical strategy adjustments to avoid being swallowed alive by Amazon and Chegg.

  8. Temporary Associate

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Follett

    Pros

    Salary is fine as a part-time job

    Cons

    Work environment is not good

    Advice to Management

    Try to find a better job if you can

  9. Great sales experience for learning many different aspects of PreK-12 industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Outside Sales Consultant
    Current Employee - Outside Sales Consultant

    I have been working at Follett full-time (more than 10 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Able to make an impact with Education and Educators through products and services provided
    Flexibility and ability to work out of home office.
    Ample time off to be with family

    Cons

    Sales Management is not sales oriented.
    Technology related products lack the benefit of implementation services with our customers to make products and services more readily utilized.
    Portfolio of products is too vast to allow for brand recognition with some areas in the industry.

    Advice to Management

    Reevaluate your strategy for retaining top talented associates.
    Provide more career advancement opportunities.
    Listen to the people that are close to the field on what is needed to ensure success within market
    Provide more attractive bonus structure and compensation plan to retain top sales associates.
    Get back to the Follett Values that make the company great
    Rely less on CRM data responsible for unattainable quotas and unrealistic product line revenue.

  10. very good atmosphere, fun to work there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Gainesville, FL
    Current Employee - Sales Associate in Gainesville, FL

    I have been working at Follett

    Positive Outlook
    Approves of CEO
    Positive Outlook
    Approves of CEO

    Pros

    very good atmosphere, fun to work there

    Cons

    there can be some perks

  11. Temp. Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Temporary Sales Associate in Bowie, MD
    Current Employee - Temporary Sales Associate in Bowie, MD

    I have been working at Follett

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Quick hiring process
    Easy interview
    Nice environment

    Cons

    Terrible Pay
    Constant busy work
    Older employees are not nearly as micromanaged when they should be

    Advice to Management

    Be more sure of your position and don't allow yourself to be undercut by older lower level staff

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