Fonality Reviews

Updated March 9, 2015
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3.4
35 Reviews
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David Scult
18 Ratings

Employee Reviews

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  1. Enjoyed working for a small yet fast growing company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Billng Representative in Plano, TX
    Former Employee - Billng Representative in Plano, TX

    I worked at Fonality full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The company was still small enough to treat you like family but large enough to have a corporate career.

    Cons

    Like any small company, Fonality endured some growing pains and were learning as they grew.

    Advice to Management

    Keep up the good work and you'll be a force to be reckoned with in the VOIP community.

  2. Excellent Place to Gain Experience with VOIP Technology; Advancement Opportunities May or May Not Be Stifled

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - QA Engineer in Culver City, CA
    Former Employee - QA Engineer in Culver City, CA

    I worked at Fonality full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Opportunity to work with VOIP Technology
    Opportunity to gain experience working with cloud-based technologies

    Cons

    Lack of Opportunity for Advancement.

    Advice to Management

    Document processes. When employees leave, they leave with valuable knowledge.

  3. POOR Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Plano, TX
    Former Employee - Sales in Plano, TX

    I worked at Fonality full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Flexible work schedule, high compensation for leadership

    Cons

    No defined metrics for performance reviews, poor customer service, low employee retention, and senior management has no idea how to grow the business. Customers need to be taken care of properly and should feel like they matter.

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  5. From start-up to mid-size

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fonality

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    It was awesome to see a company go from nothing to something big in a few years. I enjoyed the people, and many of them are still there, maintaining the culture.

    Cons

    I didn't like that senior management became sort of lost when we grew to a certain point and they didn't seem to know how to grow the business beyond that point.

    Advice to Management

    Listen to your long-time employees - they know more than your outside consultants, people who did something 'similar' and your business buddies from completely different industries.

  6. Helpful (2)

    Was a Little Bummed I had to Give them a Star to do the Review. True Rating: 1 Guano

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Culver City, CA
    Former Employee - Anonymous Employee in Culver City, CA

    I worked at Fonality full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There are lot of smart people there and a product that has great potential. If you can stay out of the political maneuvering that goes on there, the work is challenging and even pleasant.

    Cons

    C-level management is clueless. Just check out the other reviews here: The only ones that have employer responses to date are the 5-Star reviews that were obviously done by or requested by the Marketing group (even then, there are only 2). And that is really it: CEO is ex-high-Level Microsoft exec before this and has surrounded himself with yes persons, systematically getting rid of any possible minority report. RIF last month makes that clear. Product team is no better, just updated leading product that has a few more features, but looks and feels NOTHING like the last rev and is more cumbersome to use. I guess that is just what MS execs like to do (can you say windows eight?). So, the RIF and a LOT of other penny pinching, the fact that they have not IPOed within 10 years all lead me to believe they are getting ready to sell to anyone looking for a VoIP presence. Even if not, I would steer clear till the dust settles a bit.

    Advice to Management

    Even if you don't agree, you need some people in the org who honestly disagree with you, but also want to succeed. If you don't, there can be no synthesis and you will spin out of control in spectacular style. I think we should call it the Justin Bieber Complex.

  7. Helpful (1)

    Underpaid and static employment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fonality

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    -Many good and competent lower-level employees
    -Good camaraderie in the lower ranks
    -Solid Human Resources team

    Cons

    -Unwillingness to provide resources for any teams outside of the sales and marketing.
    -Promotions given to unqualified employees.
    -Unstable and incompetent executive management

    Advice to Management

    Employee morale should be one of the top priorities at any company. The less the employees are respected, the worse performance and quality of work will become. Profitability aside, there needs to be a balance - finding that balance and making sure that all employees feel appreciated is a key component to a viable and successful company.

  8. Helpful (1)

    A place to learn a different type of technology...VoIP

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Culver City, CA
    Former Employee - Anonymous Employee in Culver City, CA

    I worked at Fonality full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Wagon Wednesdays, Bagel Fridays, Internal growth , good people. A support rep can become a systems engineer if their ambition drives them to do so.,

    Cons

    Compensation, directors with egos, lack of encouragement to do more, falling behind in the industry, lack of resources for critical functions like engineering, security, systems, and network engineers. There is lack of structure and process in this organization.

    Advice to Management

    Hire resources for critical technical positions instead of hiring more sales individuals.

  9. Challenging work with opportunities to grow.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fonality full-time

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Active and challenging technical work environment.
    In most cases merit is recognized and rewarded.
    Pay seems to be in-line with market prices.

    Cons

    Severe lack of backbone in higher management.
    Inter-departmental squabbling hurts.
    General chaos.

    Advice to Management

    Manage, don't just say "Yes" to whomever is yelling loudest or crying most sorrowfully.

  10. Helpful (1)

    Neutral

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Culver City, CA
    Current Employee - Anonymous Employee in Culver City, CA

    I have been working at Fonality (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good work life balance.
    Friendly environment.

    Cons

    No career growth.
    Poor senior level management.

    Advice to Management

    Respect your employees and inspire them to do their best.

  11. Helpful (1)

    Decent pay - but frustrating job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fonality full-time (More than a year)

    Neutral Outlook
    No opinion of CEO
    Neutral Outlook
    No opinion of CEO

    Pros

    Pay is decent. If you like working in Plano/Frisco, then its a great location. Great perks - IF you are in sales.

    Cons

    Management is a bit out of control. Company is still struggling to pay bills. Many of the perks have been removed, and the ones that really tax the budget are still in place.

    Advice to Management

    Start listening to long-term employees.... They have valuable input.

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