Footsmart Reviews

Updated September 24, 2014
Updated September 24, 2014
38 Reviews
2.0
38 Reviews
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Alan Beychok
11 Ratings

Employee Reviews

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  1. 1 person found this helpful  

    Decent Job

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Footsmart

    Pros

    Great Senior Leader In Kenny, Steady Work with alot of Overtime, Work life here is ok drama free call center...Great morale there everybody seems motivated

    Cons

    Well depends on who is your manager.... , Pay could be better seriously ..Supervisors really could use better training...

    Advice to ManagementAdvice

    So far company is in better hands as of now im impressed

  2.  

    Hired on with contract. Left asap

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - SEO Analyst in Atlanta, GA
    Former Employee - SEO Analyst in Atlanta, GA

    I worked at Footsmart as a contractor (less than an year)

    Pros

    Company has potential, but they don't seek your potential. I was more qualified than many people around me, worked harder, and was spoken to 2 or 3 times a week by management. I ended up working on the same spreadsheet for OVER 1 MONTH. Mostly young staff eager to work hard.

    Cons

    Management is on a "it's OK, they are just contractors" mind set. If you like women's orthopedic shoes, and want to stare at them 40 hours a week, GO FOR IT! I was recruited to a salary in 1 month and couldn't have been happier.

    Advice to ManagementAdvice

    Worry less about the numbers and more about the people.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Sinking ship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Footsmart (more than 3 years)

    Pros

    I've worked here for several years and the workers make this an enjoyable place to be. If this company was stable, the amount ofgrowth and knowledge you could learn would be beneficial.

    Cons

    The CEO is clueless. As much as he would like to blame the current "TAM" hr team for the mass exit of people, it's his attitude and lack of respect for the worker bee that is causing this. Majority company's have some layoff which is expected but when you have monthly exits averaging 10 or more a month and current employees desperately looking that's should be a sign to him that it's not because he is relocating to midtown to "attract good people" it's his lack of support and micromanaging and belittling of his employees. You will make do awesome friends while they are here shortly but they went be there long.

    Advice to ManagementAdvice

    The CEO needs to get a clue. When an employee that had been there for more than 4 years which is a record at this company tells you personal the train for leaving is not being valued, listen! Upper management needs to stop being yes men and stand up. This company could and has gone far but now we all sit on the sinking ship daily waiting for the next resignation which will come any minute.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Big mistake. Do not work here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Atlanta, GA
    Current Employee - Director in Atlanta, GA

    I have been working at Footsmart full-time (more than an year)

    Pros

    Employees are great. Recruiters are constantly reaching out to Footsmart employees because they know most are desperate to get out. Good alum network because the turnover is so high.

    Cons

    Everything you have read here about the CEO is true. This company is a sinking ship. The strategy is horrible. The work environment is hostile. You will regret the decision to work here.

    Advice to ManagementAdvice

    CEO needs to let his team lead. Step back and see the results.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 4 people found this helpful  

    Would not let my worst enemy take a job at Benchmark

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Footsmart full-time

    Pros

    You will make some great friends from the bonding experience of everyone trying to survive and escape the worst job of your career.

    Cons

    The reviews you are reading of Benchmark on this website are not of the extreme opinionated employees, these are the opinions of the majority of employees.

    The only reason this company is not rated a negative star number, is because Human Resources and the call center are adding reviews that are not applicable to the remaining corporate departments in Atlanta. Every other department is a sinking ship.

    This is a top down management issue that runs all the way down creating a very negative working environment.

    Benchmark is a privately owned company with a CEO that is extremely irrational with no Board of Directors to balance out his ideas and decisions. His micro managing skills could win national awards. The company’s goals, direction and processes literally change on a weekly basis. He sends all directors and departments on constant one off projects, clean up exercises, and tail spins that prevent everyone from having the time to complete their actual job requirements. The departments that need to be the most integrated are the most disconnected, which creates constant confusion and frustration. The CEO is notorious for calling and emailing employees on the weekends on a regular basis to work on projects. Directors have asked employees to work 12 hour days to get the job done

    Turnover is extremely high and finger pointing is a must have skill to not get pushed out, “restructured” or fired. No real training, high turnover, restructures and lack of processes contribute to the overall negative work environment. The day you start at BMB you will have about 3 months of work to catch up on because the person before you likely was given 2 jobs to complete after a restructure, and your coworkers will barely have the time to train you because they are also now covering 2 positions. There have been 3 “restructures” in 2014. 4 Directors have resigned or been let go in 2014.

    If you are interviewing with this company, please take the time to research, ask around, and ask the appropriate questions about training, turnover, and culture so that you do not walk into this situation blind.

    Advice to ManagementAdvice

    Please refrain from continuing to throw other departments and your own direct reports under the bus to keep your own job. Stand up to the CEO or get out of the way and let someone else do it. You are ruining a lot of careers just to save your own.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    Do not work here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Norcross, GA
    Current Employee - Customer Service Representative in Norcross, GA

    I have been working at Footsmart full-time (more than an year)

    Pros

    If you like working overtime to make a decent salary then this is the place to be.

    Cons

    This is the most unorganized place I have ever worked. The supervisors sit around and talk about food, their social lives and movies instead of helping the angry customer that are unsatisfied on the phones. Their answer is to do a print screen and someone will get back to them in 24-48 hours. That usually never happens. No one follows any company policies and you have a help desk that has all the work put on them but can't help. The warehouse sends out wrong shoes, orders to the wrong people, doesn't credit returns and is very hard to get in touch with. This company does not care about their customer. They do not care about employees even thought they buy lunch for them every Thursday before payday, they should put that towards raises once a year, to work all year be told your are an exceptional worker and then get 13 cents as a raise is wrong . All they care about is money they make from the customers.

    Advice to ManagementAdvice

    Re-structure

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Where your career goes to die...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Norcross, GA
    Former Employee - Anonymous Employee in Norcross, GA

    I worked at Footsmart full-time (more than an year)

    Pros

    People that aren't in upper management positions are great. Summer hours are nice (until the CEO walks around with a piece of paper fussing and cursing when someone isn't in their chair)

    Cons

    CEO is a loose cannon. He lacks focus and people skills. The company has a revolving door in HR (TAM as they like to call it). The overall corporate turn is embarrassing. People live in fear of "who's next" when it comes to mass layoffs or "your position has been eliminated" conversations. There is constant restructuring due to employee turn and lack of people to do the job.

    Advice to ManagementAdvice

    Wake up! The company is falling apart. You've got highly skilled employees who are treated like they are morons. Listen to what they are saying - footsmart (aka benchmark brands) is not a great place to work.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Not recommended for management levels

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Footsmart

    Pros

    Could be a good ecommerce stepping stone for those working at lower levels where there is less volatility

    Cons

    Ongoing terminations and resignations, especially at mid-mgmt and up. Sometimes demeaning responses from leaders about initiatives.

    Advice to ManagementAdvice

    Try to be more patient with company leaders in order to stabilze business and workforce.

  10.  

    Customer Care Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cusmer Service Representative in Norcross, GA
    Former Employee - Cusmer Service Representative in Norcross, GA

    I worked at Footsmart full-time (more than an year)

    Pros

    The ability to help people

    Cons

    When the computer would go down.

    Advice to ManagementAdvice

    To give more training.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Going in the right direction!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service in Atlanta, GA
    Current Employee - Customer Service in Atlanta, GA

    I have been working at Footsmart full-time (more than an year)

    Pros

    Wow have things changed! The sweat shop atmosphere is gone. New management has made much needed improvements. Employees are recognized, rewarded and appreciated. Gone are the days of mandatory OT. We want to come to work now - there are great people here. We actually have time to talk to our supervisors to improve our performance. Management is doing a good job of improving the environment and meeting with us to improve morale. Some negative folks are no longer here.

    Cons

    Would like to see more team culture

    Advice to ManagementAdvice

    Keep up the great work

    Recommends
    Positive Outlook
    Approves of CEO

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