Ford Motor Credit Reviews

Pros

Hours are not too bad. Pay is ok, especially in this economy. There is a gym to workout during your lunch or after work. Promoted fast, until you get to loss prevention position.

Cons

Some days you have to work late (til about 10pm). Once you get to loss prevention, promotions are few and far in between. They monitor your calls then you and about 25 people listen to it out loud, together. They count every little minute your late. Not flexible with time off.

Advice to Senior Management

Stop the group listening sessions of peoples work, its embarrassing. Coach more individually. Other than that management was pretty cool and down to earth.

Pros

Ford Motor Credit's top management has a very good reputation in the Finance industry. The benefits and salary are are good. Outstanding in their efforts with charity and community service. Very nice facility.

Cons

Hostile work environment. I could not believe the things that were said to individuals and absolutely no action taken by management--even when events were reported! Not clear with objectives and assignments. They waste a major amount work hours there doing things over and over due to lack of direction.

Advice to Senior Management

Start addressing the hostile work environment. Make sure assignments are clear. Stop the micro-management. Get some temps to do the "gopher" work.

Pros

Great benefits. Discount on automobiles

Cons

You have be a complete idiot to get fired. If you are a problem, they will just move to another group

Advice to Senior Management

Hire more competent folks

Pros

benefits, gym on premises, great cafeteria, training and training opportunities, yearly bonuses based on review,

Cons

stressful work, constantly changing work schedule, suspect policy for customer feedback, community outreach opportunities

Advice to Senior Management

I do not have much to say about the management at Ford Credit. During my years there I had a good working relationship with most of them. My disagreements were with upper management due to their outsourcing of jobs.

Pros

Exceptional place to work...I was hired directly out of college and enjoyed a very diverse, exciting career. They did a good job of moving employees based on merit and potential.

Cons

Layoffs since 2007 and constant change in strategic direction for call centers are causes for stress and uncertainty among employees.

Advice to Senior Management

Use a bit more time in planning strategic changes (i.e. closing a call center and/or moving work to another site) and ensure those handling the work are involved to ensure you make the right decisions.

Pros

Good products and services
great training programs

Cons

cost of funds very high
As a former Volvo employee, most of us were not accepted as being qualified because we had not come up through their organization, sat in all the chairs to get to our position.
very political, good old boy club.

Advice to Senior Management

They now ave cut back on staff and services that only the basics are covered. To grow their business and sales, they are going to have to get more involved with business credit again.

Pros

Nice pay and great benefits. Had a lot of Holidays. Many good people to work with. Coworkers do appreciate help.

Cons

Management, Management, Management. Bunch of old timers, who has no clue of what to do in a Global economy. Cutting was their response. People who created issues got bonuses and all the hardworking people got lay off notices. If you actually work, you had to work 80 to 100 hours a week.
Too many levels of management. Each level will create more obstacles than help.

Advice to Senior Management

Leave this company. Let the company take its own course. Stop letting incompetent management make any decisions. Too many useless people on all levels. Need to hire actual workers and better management.

Pros

competitive compensations and competitive benefits

Cons

difficult to further career due to shrinking staff

Pros

Overall it's a great place to work.

Cons

Not many chances for career advancement. Lots of pent up demand within the emplyoyees.

Advice to Senior Management

Awesome job! Keep up the good work..

Pros

good benefits
good pay
good hours
ok people
ok location

Cons

communication w employees
unprofessionalism
lack of honesty