Ford Motor Credit

  www.fordcredit.com
  www.fordcredit.com
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Ford Motor Credit Reviews

Updated September 8, 2014
Updated September 8, 2014
84 Reviews
3.3
84 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Bernard Silverstone
8 Ratings

Review Highlights

Pros
  • Good pay, good benefits - both unmatched by most employers these days (in 13 reviews)

  • great learning experience, good work-life balance, awarding and challenging positions (in 5 reviews)


Cons
  • Work-life-Balance is appreciated only in some department within IT (in 4 reviews)

  • Upper,upper management does not have a clue, Dearborn are you listening (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great company and great people! The internship program at Ford is meaningful and well-designed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ford Motor Credit as an intern for less than a year

    Pros

    Working together culture. People inside and outside the team are always willing to help. Senior management are open to new ideas from the interns.

    Cons

    Start hours is too early for me.

    Advice to ManagementAdvice

    Recruit people throughout US.

    Recommends
    Positive Outlook
  2.  

    Very poor place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Tampa, FL
    Current Employee - Anonymous Employee in Tampa, FL

    I have been working at Ford Motor Credit full-time for more than 10 years

    Pros

    This was a great place to work at one time but it has become a cut throat company that is moving all servicing to India. The reason they were able to cut all those US jobs is because they moved them to India.

    Cons

    Salaries are below standard, the company cannot retain any new talent, benefits costs are climbing rapidly and the company is passing them on to the employees, no promotions, very stale upper management and directors, Tampa location is poorly management with no cross department development opportunities. Upper management doesn't care about the employees, only reducing costs. Company making Billions and the employees get none of it.

    Advice to ManagementAdvice

    When the internal survey says 82% of your current staff would NOT recommend this as a place to work - you have a PROBLEM.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Challenging Call Center Environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collections  in  Franklin, TN
    Former Employee - Collections in Franklin, TN

    I worked at Ford Motor Credit full-time for more than 10 years

    Pros

    There are opportunities for career development & cross training. The company offers good benefits including health, dental, vision, short & long term disability, paid vacation & the opportunity to purchase additional vacation days.

    Cons

    Sometimes a stressful environment, very numbers/metric driven call center. Work life balance is not always good either. If you have a "major" issue health, family, or otherwiseonce youhave exhausted your vacation, FMLA, & any other options you are pretty much on your own regardless of the situation.

    Advice to ManagementAdvice

    Management needs to be more flexible with work life balance. There are limited work from home opportunites. Most all customer interfacing postions could be performed at home. These options would make it easier to work with & retain good employess that are having a life event that would otherwise be forced to leave.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    I love it here!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Greenville, SC
    Current Employee - Customer Service Representative in Greenville, SC

    I have been working at Ford Motor Credit full-time for more than 10 years

    Pros

    Great benefits, management listens to employees, we have STAP which is Tuition assistance, they pay upfront. We also have legal insurance for anything you may need in the future.

    Cons

    Wish we had some say in the products since we talk to Ford Credit customers on a daily basis. Also only college grads are being hired now.

    Advice to ManagementAdvice

    Continue to keep on! But promote from within even if the person has no degree.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Ford Credit is one of the best subsidiaries of Ford to work at.

    Former Employee - IT Project Manager
    Former Employee - IT Project Manager

    I worked at Ford Motor Credit full-time for more than 5 years

    Pros

    Great culture, intelligent employees and good advancement potential. Work-life balance is good and management is solid. There is a gym workout during lunch or after work. Vacation policy is good as well. Ford as a whole is now doing very well now and should continue to do so in the future.

    Cons

    Sometimes long hours are required but that is not unusual in any salaried type of position. Hopefully the management team at Ford Motor that will replace Alan Mulally will be as competent as he has been.

    Advice to ManagementAdvice

    Keep up the good work.

  7.  

    Great pay, great experience

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ford Motor Credit

    Pros

    Training, work-life balance, culture there are tons of resources for you to use to teach yourself in your freetime. They value your input.

    Cons

    Perks, Work environment, time it takes to make a decision and implement new strategies and ideas. Besides that Ford Motor Credit Company is great.

  8.  

    Still in decline

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Loss Prevention, Associate/Agent  in  Greenville, SC
    Former Employee - Loss Prevention, Associate/Agent in Greenville, SC

    I worked at Ford Motor Credit full-time for more than 8 years

    Pros

    Good pay. Some really good people still working there. Not much else to add to this side I am sorry to say.

    Cons

    The company has been losing receivables since 2006, and while they have slowed the hemorrhage, they are still bleeding accounts. No room for advancement and a very stagnate work environment. This is not an 8 to 5 kind of place. Little work-life balance.

    Advice to ManagementAdvice

    Respect your employees a little more. As you catch all of your kids ball games, remember what it would be like if you had to miss 90% of them when you are asked for time off. Also, remember that a lateral promotion with no pay increase is not really a promotion after the 3rd time.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Colorado Springs Business Center Review - Collections

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Colorado Springs, CO
    Former Employee - Customer Service Representative in Colorado Springs, CO

    I worked at Ford Motor Credit full-time for more than 10 years

    Pros

    Good benefits and decent salary.

    Other departments outside of collections is wonderful.

    Cons

    The collections experience:

    1) Treated like a child. Leaving your desk or standing up is frowned upon.

    2) Management will take disciplinary action if you use the restroom and go over on break time. Doesn't matter if you have a doctor's note.

    3) Management demand you reach collection numbers that are out of your control.

    4) Must treat rude customers like royalty and then sit through extreme criticism on call evaluations.

    5) Combative team leaders and managers. Not all but supervisors like Kimberly and Melvina are Ford Credit's downfall.

    Advice to ManagementAdvice

    Stop using fear to motivate people. FYI - It doesn't work, you'll lose their loyalty and respect.

    Let people use the restroom. Supervisors and management don't get it because they don't have to follow this stupid rule.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Solid advancement, great compensation, and the peace of mind of working for a Fortune 10 company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Leadership Development Program  in  Colorado Springs, CO
    Current Employee - Leadership Development Program in Colorado Springs, CO

    I have been working at Ford Motor Credit full-time for more than a year

    Pros

    I remember wishing when I was offered this job that there were more reviews and information on the internet about it and what it entails, so I figured this might help somebody out someday.

    The LDP is tailor-made to give a complete understanding of every function that a Ford Credit business center performs in less than three years. Can't speak for other centers, but management at the Colorado Springs center is very competent, fair, and open.

    Compensation and benefits are great, and scale very well at higher salary levels.

    The Program teaches (and demands) functional excellence in financial analysis, high-pressure negotiation, leadership, and many other key business skills.

    Advancement opportunities after the program are extremely attractive. MBA programs are encouraged and funded by the company, along with eventual Six Sigma Black Belt certifications on the job.

    FMCC is a captive finance entity of Ford Motor Credit, and as such is much more than just Ford in name only. FMCC and Ford Motor are meshed so intimately that it's almost not worth looking at the two as separate entities, especially where the most finance-intensive positions are concerned.

    The LDP is treated as a vital and serious part of FMCC's corporate staffing growth model. It is a well-planned and rounded experience, and upper management affords it every bit of respect that it deserves.

    Joining the LDP is guaranteed to make you some amazing friends. Every group of LDP candidates comes in at the same time, and most of us are fresh out of college. You'll make friends like it's freshman year all over again, except without the horrible awkwardness of being 18 and leaving home for the first time. There are 16 people in my class including me, and every one of them is a solid, valued colleague.

    No fear of career stagnation or boredom with doing the same position for years and years. Higher-ups at FMCC have done every position imaginable, including work out in the field, and many have jumped between Ford and FMCC during their careers. Top management at Colorado Springs business center have done so many jobs and gone so many places with the company that it's hard to believe they've fit it all into one lifetime.

    Cons

    The first two positions in the rotation are collections-based and they can (will) feel brutal at first, until you get the hang of them and realize that they are incredibly important functions of the business to understand and consider in every position within the center, even ones that don't seem to have even a tangential connection to them.

    The business center model, while likely the best and most efficient fit possible for Ford Credit operations, can feel a bit disjointed from the company as a whole at times. Management has worked to remedy this even in the year I've been here though, including dropping the center performance competition-based bonus payout scale in favor of a much more fair bonus system that more accurately reflects the One Ford model that has worked so well for the company.

    If you aren't willing to travel or relocate (possibly several times during your career), then this simply is not a good fit for you. This can also make the program a tough fit for folks with spouses and/or kids. Further, if you can't deal with almost a year of doing some of the most mentally taxing and least glamorous work in the business center, then this is also not a good fit for you. Regardless of what you eventually get to do (and there are many fascinating and attractive positions in the company), you will spend the first year on the front lines of collections. You'll hear a lot of sad stories, and deal with a lot of folks who would rather have their teeth pulled than talk to you. I've been called every foul name in the book, including some that I think were probably freestyled on the spot, as have all of my friends and colleagues. It seems like drudge work at first like I mentioned above, but without doing collections and paying your dues, you'd be so out of touch with the business cycle of the company that you'd never be able to effectively lead, even in the many positions that have nothing to do with personal auto loans. Your colleagues in the department will also be some of the most friendly, helpful and grounded people you will ever meet. If you're open to learning and you have a good attitude, your co-workers and managers will be there to help every step of the way. You catch on faster than you might think.

    The cafeteria could arguably be a little better, but that goes for just about every company ever.

    The business center is in a nice, quiet, pseudo-suburban area of town. In most respects this is great, but if you want to live close, rents can be kind of high. It's also hard to pick an apartment without having previously visited town. My two cents: avoid Talon Hill unless you've got a roommate in mind. Bella Springs is a nice (and cheaper) alternative.

    Finally, this goes without saying for anyone that's ever visited Colorado/knows anyone that has/does a cursory Wikipedia search for the climate of the Front Range, but if you can't handle the winters, you're going to have a rough time. Pack a sweater or two and bite the bullet on the heating bills, because the winter sports are amazing here, every one of your friends from home will be extremely jealous of you, and every other season is magnificent. Oh, and take it from experience, don't buy a new car with a dark paint job unless you have a garage or own a touchless car wash. Seriously.

    Positive Outlook
    Approves of CEO
  11.  

    Systems Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Analyst  in  Dearborn, MI
    Former Employee - Systems Analyst in Dearborn, MI

    I worked at Ford Motor Credit full-time for more than 10 years

    Pros

    Follows industry standards and procedures

    Cons

    Opportunity for advancement limited due to shrinking organization

    Advice to ManagementAdvice

    Promote more cross training opportunities

    Recommends
    Positive Outlook
    Approves of CEO

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