Ford Motor Credit

  www.fordcredit.com
  www.fordcredit.com

Ford Motor Credit Reviews

Updated October 16, 2014
Updated October 16, 2014
91 Reviews
3.5
91 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Bernard Silverstone
13 Ratings

Review Highlights

Pros
  • Good pay, good benefits - both unmatched by most employers these days (in 14 reviews)

  • great learning experience, good work-life balance, awarding and challenging positions (in 5 reviews)


Cons
  • Work life balance is not always good either (in 5 reviews)

  • Poor communication from upper management (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great company, but going through a lot of changes quickly during financial downturns.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Territory Sales Manager in Dallas, TX
    Former Employee - Territory Sales Manager in Dallas, TX

    I worked at Ford Motor Credit full-time (more than 3 years)

    Pros

    Team work was a great plus. People working together were openly willing to help each other to process funding deals. Nice folks.

    Cons

    Upper management was in a situation which put too much pressure on sales to meet high quotas within extreme rate driven economic conditions.

    Advice to ManagementAdvice

    Management performed to their optimum levels given what they were up against in terms of competitive rate structures.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Janitor in Detroit, MI
    Current Employee - Janitor in Detroit, MI

    I have been working at Ford Motor Credit

    Pros

    It was a great place to start and work at

    Cons

    Very demanding but rewarding in the end

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Long-term employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Auditor in Franklin, TN
    Current Employee - Auditor in Franklin, TN

    I have been working at Ford Motor Credit full-time (more than 10 years)

    Pros

    Benefits and Compensation ar great

    Cons

    Not alot of growth or movement

    Advice to ManagementAdvice

    Consider employees eduacation rather than lack of experience of certain jobs

    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Fine Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Omaha, NE
    Current Employee - Customer Service Representative in Omaha, NE

    I have been working at Ford Motor Credit full-time (more than 10 years)

    Pros

    Great benefits, compassionate supervisors, wonderful team mates...all this and more to make coming to work a pleasure and not drudgery. The management team works with you if you have any family issues you need to take care of. The better you do, the more you get. For example, you earn your preferred work schedule.

    Cons

    Sometimes the mandatory overtime can hinder personal activities. However, these occurrences are only at certain times of the year.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Used to be good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ford Motor Credit

    Pros

    Stable and will always have a job

    Cons

    They lost focus on lending model and did not stick to what made it work

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Great if you want comfort, not so much if you want career and industry-knowledge growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - FCG/Dealer Service Analyst in Tampa, FL
    Former Employee - FCG/Dealer Service Analyst in Tampa, FL

    I worked at Ford Motor Credit full-time (less than an year)

    Pros

    Great job security; it takes a lot to get fired.
    Easy job; it takes very little creativity and the decision-making is pretty simple.
    Calm, laid-back environment.
    Lots of vacation time from the start.

    Cons

    Limited room for growth; it's more about how long you are there than your performance.
    Extremely repetitive job with little-to-no variation.
    Corporate culture shuns aggressive/direct feedback.
    Too much emphasis on non-legal compliance.

    Advice to ManagementAdvice

    Try not to have such a complacent environment, use more positive reinforcement, base promotion opportunities more on performance.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    Advice to candidates for the leadership development program

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Leadership Development Program
    Former Employee - Leadership Development Program

    I worked at Ford Motor Credit full-time

    Pros

    - Compensation is ok; its only good in that you get hired right out of college with no experience and earn a mid range salary. For most candidates with a business degree, the pay is not impressive compared to what other companies are offering. Still, the pay is a little better than other straight out college jobs, or at least on par with them.
    - The company is solid.
    - You get moved to another state free of charge.

    Cons

    My advice is to think long and hard before picking up your life and moving anywhere for this job. Its not bad at all, but in the beginning its all very exciting and you feel all special. But when you get into it, its really just another job. Don't be fooled by "leadership development". Here's the thing, team leaders and field sales reps have to have worked certain positions. So, all the program does is rotate you through those positions so that you have the exposure necessary to qualify to APPLY for team lead and field sales positions as they become open. You get no special consideration and no guarantee of any particular job after you complete the program. Its really all up in the air, and there is no certainty of your future (role) within the company.

    None of the jobs in the rotation are that great. And some of them kind of suck. Collections goes without saying, but most candidates feel that all they have to do is get through collections and all will be fine. That's just not the case. All of the positions present challenges, because either you're dealing with difficult customers or you're dealing with difficult dealers. Oh, and a heads up, the Business Development Manager position is essentially a sales position. Also, none of the employees make that much money. Even when you're promoted, you only make a little bit more than you did before and a little bit less that you will when you get promoted again. The really good money goes to the really high up managers and there are so many people ahead of you waiting for those positions, it will be a good ten years plus before your paycheck is impressive.

    Overall, if this were a job in your hometown, I'd say give it a try and if you don't like it (a lot of the candidates are not quite satisfied) quit. But since you will for sure have to move far from home if you accept a position within the program, I'd say really, really weight ALL of your options. Bottom line is, understand the program for what it is. If you're ok with the averageness of it, great jump on board. But don't get caught up in any of the hype of the interview or hiring propaganda.

    Advice to ManagementAdvice

    The leadership development program should have a clearer path outlined for after the program. And, it should be more geared towards training participants to be leaders, not just Collectors or Dealer Service Analysts. Also, I have noticed that some, not all, of upper management seem to have favorites and are more chummy with some employees over others. That's not good for morale.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9.  

    Great company and great people! The internship program at Ford is meaningful and well-designed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ford Motor Credit as an intern (less than an year)

    Pros

    Working together culture. People inside and outside the team are always willing to help. Senior management are open to new ideas from the interns.

    Cons

    Start hours is too early for me.

    Advice to ManagementAdvice

    Recruit people throughout US.

    Recommends
    Positive Outlook
  10.  

    Very poor place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Tampa, FL
    Current Employee - Anonymous Employee in Tampa, FL

    I have been working at Ford Motor Credit full-time (more than 10 years)

    Pros

    This was a great place to work at one time but it has become a cut throat company that is moving all servicing to India. The reason they were able to cut all those US jobs is because they moved them to India.

    Cons

    Salaries are below standard, the company cannot retain any new talent, benefits costs are climbing rapidly and the company is passing them on to the employees, no promotions, very stale upper management and directors, Tampa location is poorly management with no cross department development opportunities. Upper management doesn't care about the employees, only reducing costs. Company making Billions and the employees get none of it.

    Advice to ManagementAdvice

    When the internal survey says 82% of your current staff would NOT recommend this as a place to work - you have a PROBLEM.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Challenging Call Center Environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collections in Franklin, TN
    Former Employee - Collections in Franklin, TN

    I worked at Ford Motor Credit full-time (more than 10 years)

    Pros

    There are opportunities for career development & cross training. The company offers good benefits including health, dental, vision, short & long term disability, paid vacation & the opportunity to purchase additional vacation days.

    Cons

    Sometimes a stressful environment, very numbers/metric driven call center. Work life balance is not always good either. If you have a "major" issue health, family, or otherwiseonce youhave exhausted your vacation, FMLA, & any other options you are pretty much on your own regardless of the situation.

    Advice to ManagementAdvice

    Management needs to be more flexible with work life balance. There are limited work from home opportunites. Most all customer interfacing postions could be performed at home. These options would make it easier to work with & retain good employess that are having a life event that would otherwise be forced to leave.

    Recommends
    Positive Outlook
    No opinion of CEO

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