Forever 21 Reviews in Chicago, IL

Updated September 16, 2014
Updated September 16, 2014
1,355 Reviews
2.3
1,355 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Forever 21 Co-Founder and CEO Do Won "Don" Chang
Do Won "Don" Chang
565 Ratings

Review Highlights

Pros
  • Its a very fast paced business so the store made money and so there was always hours (in 87 reviews)

  • You will learn a lot of competitive skills to take elsewhere (in 22 reviews)


Cons
  • 10% discount can be seen as a pro but it really doesn't do that much at the end of the day (in 84 reviews)

  • The employee discount was only 10% and sometimes customers get 10% off for an item being dirty (in 70 reviews)

More Highlights

30 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Chicago, IL
    Former Employee - Sales Associate in Chicago, IL

    I worked at Forever 21 part-time for more than a year

    Pros

    Cool co-workers
    Being around trendy clothes
    Great as a first retail job
    Busy & Fast paced

    Cons

    Managers show favoritism
    Rude managers
    Only 10% discount
    Expect you to stay extra even after your scheduled time

    Advice to ManagementAdvice

    Be more kind to employees and praise them for heir good work

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Employees made that job worth-wild

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Geneva, IL
    Current Employee - Sales Associate in Geneva, IL

    I have been working at Forever 21 part-time for more than a year

    Pros

    Flexible Schedule, kinda.
    Cheap clothes... low quality of course

    Cons

    Poor Management
    Can't do anything on registers without managers approval
    Poor discount 10% OFF regular priced items
    TINY back room
    Too much shipment for one store
    Over filling floor
    Schedules get messed up a lot
    10 minute (paid) break for up to 5hr shifts
     MISCOMMUNICATION
    Unrealistic expectations
     No training
    OMG turn over is crazy! Even the management

    Advice to ManagementAdvice

    STOP BEING SO CHEAP!!! I understand the goal is money money money, but really. I can't clean, do go-backs, and customer service all at the same time for a long time. This company needs a whole makeover. Top to bottom. It's one of the oldest privately owned companies in the world but it just sucks at running successful stores.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Great people, not so great mgmt

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Visual Merchandiser  in  Schaumburg, IL
    Current Employee - Visual Merchandiser in Schaumburg, IL

    I have been working at Forever 21 part-time for less than a year

    Pros

    discount on already low priced clothes, cute trendy, super fun coworkers, some really hard working coworkers, cool music to listen to (top 40), super lenient on vacation time (as long as you do it 2 weeks in advance)

    Cons

    only 10% discount, starting pay is 8.50, raises come after a year, part timers don't get any benefits, promotions get you like a dollar or two more, little to no training (like 5 minutes at the start of your first shift if you're a sales), some coworkers are lazy as hell and you have to do double the work, they expect you to work crazy shift hours (overnights/10 hour shifts),

    Advice to ManagementAdvice

    Be open to advice, promote more internally, offer more training to all employees

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    My car was just like this store: broken down

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Aurora, IL
    Former Employee - Sales Associate in Aurora, IL

    I worked at Forever 21 part-time for less than a year

    Pros

    some pleasant coworkers
    fast-paced
    The music

    Cons

    Where do I begin? Every retail location I have come upon, I have never experienced the open disapproval that I experienced by the management at this store. When I worked here, I was a student. I carried a full class-load while taking three music lessons and auditioning in the city. Due to many, many conflicts, which I pointed out during my interview, I had to keep calling people to cover my shift and then, eventually, people took my outside conflicts as me just being lazy when that was not the case at all. I covered many shifts as well. The management, however, seemed to focus on the shifts I had to change or was late to. The head manager, Amanda is cool as were some of the co-managers. There was one manager, however, that would shop on the job, use foul language and nothing you did was fast enough. I eventually had to carry a piece of paper and make a list. She would be all friendly with you until you made her angry and she became unsatisfied with your performance. I really wanted to like my job here, but I was jumping for joy the day I was forced to quit because my car broke down and I would not be able to stay for the last half hour of my shift, therefore I had to quit because a partial shift is considered a "no call/ no show". HR, seriously re-write some of these policies and stop treating us like we work in one of your sweatshops...while you're at it, stop treating those that work in your sweatshops that way as well. This place is simple: cold, hard capitalism. No respect for personal life or family, everything must be cleared by the warden.

    Advice to ManagementAdvice

    Amanda, get rid of your staff and hire competent employees who care about the workers under them. Also, scheduling needs major overhaul.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Not enough pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Head Cashier  in  Chicago, IL
    Current Employee - Head Cashier in Chicago, IL

    I have been working at Forever 21 part-time for more than 3 years

    Pros

    -fashion forward
    -meet great friends
    - see all the cute clothes first

    Cons

    -not enough money for the jobs you do
    -high school atmosphere
    -managers play favorites
    -horrible discount

    Advice to ManagementAdvice

    Actually do your jobs without relying on others to do so. Do not pick favorites or just hire anyone.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Not worth the stress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Visual Manager  in  Chicago, IL
    Former Employee - Visual Manager in Chicago, IL

    I worked at Forever 21 full-time for more than 8 years

    Pros

    There are opportunities to be creative within the store and there are some opportunities if you can get in good with higher management.

    Cons

    I have worked in several different locations and there has always been lack of communication at all levels, unrealistic expectations, very stressful work environment because of both these.

    Advice to ManagementAdvice

    Management needs to care about the employees at all levels. There is a mindset of "everyone is replaceable" and should value and develop employees.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    If you can make it a year at Forever21 any future retail job is a breeze

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate/Cashier  in  Skokie, IL
    Former Employee - Sales Associate/Cashier in Skokie, IL

    I worked at Forever 21 part-time for more than 3 years

    Pros

    you learn A LOT about the retail biz, work with great people that even grow into long lasting friendships :) AWESOME HOURS with ok pay, long shifts, value seniority

    Cons

    very unorganized management, hire anyone

    Advice to ManagementAdvice

    Management needs to put up schedules earlier in the week, it's extremely hard to have any sort of life when schedules are put up on Fridays...

    Recommends
    Neutral Outlook
    Disapproves of CEO
  9.  

    Overworked and underpaid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Accessory Specialist  in  Chicago, IL
    Former Employee - Accessory Specialist in Chicago, IL

    I worked at Forever 21 part-time for more than a year

    Pros

    You get to be around clothes and sales associates don't really do much. You can dress mostly anyway you want. Most of the time the hours are decent.

    Cons

    Closing is terrible. You always leave at least after 11pm, and usually later. Its difficult to get promoted and they let managers get away with anything.

    Advice to ManagementAdvice

    They should treat their employees better and actually promote within the company instead of hiring outside all the time.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    Fun, stressful, fun.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail  in  Chicago, IL
    Former Employee - Retail in Chicago, IL

    I worked at Forever 21 full-time for more than a year

    Pros

    Fun, past-paced, nice and fun people to work with, discount and good pay.

    Cons

    Rude customers, very busy on the weekends which bring the rude customers lol, stressful.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Decent Entry Level Retail Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistantt Store Manager  in  Skokie, IL
    Current Employee - Assistantt Store Manager in Skokie, IL

    I have been working at Forever 21 full-time for more than 3 years

    Pros

    Experience in management. Great People. On the job training. Good health care for full timers.

    Cons

    Company expects high turnover and therefor does not invest in employees. Company payroll is very tight leaving stores understaffed regularly. Very demanding and fast paced with little reward or achievement. Company is trending down after last year's -3% to comp.

    Advice to ManagementAdvice

    Invest in your company.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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