Forever 21 Reviews

Updated October 22, 2014
Updated October 22, 2014
1,405 Reviews
2.4
1,405 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Forever 21 Co-Founder and CEO Do Won "Don" Chang
Do Won "Don" Chang
584 Ratings

Review Highlights

Pros
  • Its a very fast paced business so the store made money and so there was always hours (in 90 reviews)

  • You will learn a lot of competitive skills to take elsewhere (in 22 reviews)


Cons
  • 10% discount can be seen as a pro but it really doesn't do that much at the end of the day (in 88 reviews)

  • The employee discount was only 10% and sometimes customers get 10% off for an item being dirty (in 73 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Awesome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - XXI Sales Associate in Fort Worth, TX
    Former Employee - XXI Sales Associate in Fort Worth, TX

    I worked at Forever 21 part-time (less than an year)

    Pros

    the girls I worked with
    the customers
    the clothes!!!

    Cons

    some catty drama from time to time, but if you kept out of it, you were good

    Advice to ManagementAdvice

    don't be so hard on the sales associates sometimes!!! but other than that, keep up the good work!!

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    The best

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Forever 21

    Pros

    Everything was great loved it

    Cons

    No bad at all perfect

  3.  

    awesome, great job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Visual Merchandiser in Huntsville, AL
    Current Employee - Visual Merchandiser in Huntsville, AL

    I have been working at Forever 21 part-time (more than an year)

    Pros

    great customers and great staff

    Cons

    the lack of training for the job and support of field merchandisers

    Advice to ManagementAdvice

    to have better training programs for future visuals.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Glendale, CA
    Current Employee - Sales Associate in Glendale, CA

    I have been working at Forever 21 part-time (less than an year)

    Pros

    Good staff and a lot of hours a week

    Cons

    Management is annoying
    A bunch of customers
    A lot of cleaning up and restocking

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Co-workers were fun to worked with, but the work was not at all worth the pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Boca Raton, FL
    Former Employee - Anonymous Employee in Boca Raton, FL

    I worked at Forever 21 part-time (less than an year)

    Pros

    I loved being able to have first 'dibs' on the newest clothes as soon as it came into the store to put out on the floor. There was potential to move up, so that was also good.

    Cons

    Sometimes the sheer amount of people working made it difficult to keep track of co-workers. Workplace politics were awful, and the sheer volume of people that you had to deal with was just unreasonable for one person to handle. Specifically, on busy days the fitting rooms were hell on earth. The pay was definitely not enough for what you had to endure.

    Advice to ManagementAdvice

    Delegate work evenly, don't pick favorites among staff, overall keep the store employees spirits up!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Truly enjoyed my experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager in Houston, TX
    Former Employee - Assistant Manager in Houston, TX

    I worked at Forever 21 full-time (more than 3 years)

    Pros

    Fast pace, great energy, and great fashion

    Cons

    No opportunity for growth, training and development was nonexistent

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Good for teenagers, not much else

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate/Cashier in Dallas, TX
    Former Employee - Sales Associate/Cashier in Dallas, TX

    I worked at Forever 21 part-time (less than an year)

    Pros

    Flexible scheduling if you are in school or have other jobs
    Access to clothes that come in every week
    Not difficult to do

    Cons

    Poor management and very obvious preferential treatment
    Forced to spend hours cleaning up if you work opening or closing shifts because managers don't make others have a clear room before leaving
    Low pay
    No discount

    Advice to ManagementAdvice

    Do better

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Enjoyed my training on visual merchandising. Things I learned, I was able to carry on to my next jobs.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Visual Merchandising Manager in Los Angeles, CA
    Former Employee - Visual Merchandising Manager in Los Angeles, CA

    I worked at Forever 21 full-time (more than an year)

    Pros

    Clothing, great training, supportive upper-management.

    I was able to participate in New Store Openings and attend several Corporate Visual Floorsets. I learned a lot about merchandising and was able to expand on my skills, such as - color compatibility, spatial awareness, smart merchandising, and techniques that generated more sales for the store.

    Cons

    Catty co-workers, always messy store, employee discount.

    Most people in the store I worked with were catty and juvenile. There was no support in the store for my role. Corporate employees at the Corporate Floorsets are very cold and uncommunicative with visiting field workers.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  10.  

    I work in a calm area, where the busiest days are Fridays and Saturdays, but not tiresome enough.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate
    Current Employee - Retail Sales Associate

    I have been working at Forever 21 part-time (less than an year)

    Pros

    You are surrounded by nice people, and the music helps you to be always in good mood. We don't have the responsibility to attend a costumer personally, but we can help them once in a while.

    Cons

    As any other retail store, the pay sucks.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Good first job to get you prepared

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate/Cashier in Concord, CA
    Former Employee - Sales Associate/Cashier in Concord, CA

    I worked at Forever 21 part-time (more than an year)

    Pros

    Pay is okay for college students and teens just looking to make spending money. A lot of hours during holiday. Easy to get request time off. Helps you learn how to handle rude and/or complicated customers.

    Cons

    Discount sucks. Rude customers. Customers just throw things around while you're cleaning. It's not so much the staff that I didn't enjoy about the job, it was mainly the customers.

    Advice to ManagementAdvice

    Pay close attention to people's availability. Hire from within. At least try out employees suggestions.

    Recommends
    Neutral Outlook
    No opinion of CEO

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