Forever 21 Reviews

Updated September 4, 2015
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2.5
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Forever 21 Co-Founder and CEO Do Won "Don" Chang
Do Won "Don" Chang
885 Ratings

Pros
  • We work in a semi-fast paced environment in which we must be alert at all times in order to observe stealing or assist a customer (in 95 reviews)

  • The company sells a wide variety of fashion forward products (in 52 reviews)

Cons
  • only 10% discount heavy workload (in 92 reviews)

  • Also the customer the company targets is vey unfriendly to sales associates (in 84 reviews)

More Pros and Cons

2,228 Employee Reviews

Sort: Popular Rating Date
  1. Fun

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Discount is a plus for this position. Flexible schedule for me is good since I am a full time student.

    Cons

    It can be very busy at a time. Customer can make a mess after you just finished organized it.

    Advice to Management

    Pushing employees to sell is annoying for customers. As a shopper myself I avoid employees unless I need help with something. The clothes should be able to sell themselves.


  2. Co-Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Forever 21 full-time

    Pros

    It's a really Fun atmosphere. It's a Fast-paced company so your NEVER bored. You meet a lot of great people.

    Cons

    Company does not care about their employees. High turnover rate. Not much room for growth. Pay is poor if you are promoted within.

    Advice to Management

    Heavy Workload for not enough pay or incentives. Company needs to value their employees. Managers have no work life balance.


  3. Retail is not for everyone

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Reston, VA
    Current Employee - Anonymous Employee in Reston, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Forever 21 part-time (Less than a year)

    Pros

    You get to see most to all of the clothing that the store has, and choose what you want to buy and get at the end of each shift or day. You can get a discount on clothing as well.

    Cons

    Forever 21 during the holidays is just horrendous. If your store was a store with a lot of foot traffic, you don't expect to leave earlier than 11pm if you're a closer.

    Advice to Management

    Pushing employees to sell is annoying for customers. As a shopper myself I avoid employees unless I need help with something. The clothes should be able to sell themselves.


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  5. Visual Mrchandiser

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook

    I worked at Forever 21 full-time

    Pros

    Fun environment, flexible with schedules

    Cons

    hours, employee discount is only 10%


  6. production coordinator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Production Coordinator in Los Angeles, CA
    Current Employee - Production Coordinator in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Forever 21 (Less than a year)

    Pros

    Good working environment.quick response from the recruiter .

    Cons

    Heard from the recruiter right after i applied online and turns out she didn't reach me out anymore, this is very un professional recruiting process.


  7. Retail Fashion environemnt

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Forever 21 full-time

    Pros

    fashion, coworkers, flexibility of schedule

    Cons

    favoritism by upper management, extensive hours

    Advice to Management

    better pay


  8. Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Forever 21 part-time

    Pros

    You got to see where everything was in the store so once you want to buy something you can go straight to the location of the desired item you wanted.

    Cons

    Always busy, have to clean everything

    Advice to Management

    Get organized and stop putting down sales associates


  9. Cashier

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Meet new people everyday all day

    Cons

    Everything is a con to be honest

    Advice to Management

    Get older more mature people


  10. Never again

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Visual Merchandiser
    Former Employee - Visual Merchandiser
    Doesn't Recommend
    Positive Outlook

    I worked at Forever 21 full-time (More than 3 years)

    Pros

    Pay, dress code, and experience

    Cons

    Hours, management, and short breaks

    Advice to Management

    Too many managers


  11. visual manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Visual Merchandising Manager in Arlington, VA
    Current Employee - Visual Merchandising Manager in Arlington, VA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    1 of the reason is i can help people 2 how to dreess better, and we can share my experience with fashion

    Cons

    Is about when they doing our rates.



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