Forever 21 Reviews

Updated June 29, 2015
2006 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset
2.5
Rating Trends
Recommend to a friend
Approve of CEO
Forever 21 Co-Founder and CEO Do Won "Don" Chang
Do Won "Don" Chang
798 Ratings

Pros
  • We work in a semi-fast paced environment in which we must be alert at all times in order to observe stealing or assist a customer (in 95 reviews)

  • The company sells a wide variety of fashion forward products (in 52 reviews)

Cons
  • only 10% discount heavy workload (in 92 reviews)

  • Also the customer the company targets is vey unfriendly to sales associates (in 84 reviews)

More Pros and Cons

2,006 Employee Reviews

Sort: Popular Rating Date
  1. Review

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Forever 21

    Pros

    Fun work environment and great co workers.

    Cons

    Very fast paced and a little stressful.


  2. good with the right managers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead in Tannersville, PA
    Current Employee - Lead in Tannersville, PA

    I have been working at Forever 21 (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    fast paced environment. it is a good starter job, with room for growth if positions are available

    Cons

    pay is horrible. if your managers are bad, your day will be bad. discount is awful too

    Advice to Management

    pay your team better.


  3. Helpful (1)

    Cheap company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ASM Visual Merchandising in Los Angeles, CA
    Current Employee - ASM Visual Merchandising in Los Angeles, CA

    I have been working at Forever 21 full-time (More than 5 years)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Great place to learn how to multitask

    Cons

    They make us use our own cell phones actively for work with no reimbursement
    When they upgraded their pos and registers, they made us us our own debit cards and charged us money to test the registers (20 separate transactions)
    They force overtime on Instore employees
    We buy many supplies out of pocket because the company requires it, but refuses to purchase it for the stores
    Low pay compared to other retail companies , and 5 times the work
    Very poor work life balance

    Advice to Management

    Pay more
    Provide necessary tools and supplies for stores so they can do their job
    Stop forcing overtime on employees
    Provide some sort of way to send data Instore , or provide workers with company issued cell phones


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. its ok

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Forever 21

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    clothes discount which is cool

    Cons

    people are rude not the customers but the employees


  6. Helpful (1)

    Forever 21

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Forever 21 part-time

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Fun working with a diverse group of people. Really helped me in my first week of working there.

    Cons

    There wasn't enough training. The manager didn't know how to train new employees which often lead to confusion.

    Advice to Management

    Better training is a must especially in a high paced working environment.


  7. visual merchandiser

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Visual Merchandiser in Metairie, LA
    Former Employee - Visual Merchandiser in Metairie, LA

    I worked at Forever 21

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    fast paced fun environment with lots to do and participate in

    Cons

    management was unprofessional at times, hours were crazy too

    Advice to Management

    treat employees with more care


  8. Helpful (1)

    Not the best

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accessory Specialist in Los Angeles, CA
    Current Employee - Accessory Specialist in Los Angeles, CA

    I have been working at Forever 21

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    got to travel a lot and meet great connections
    first dibs on new arrivals

    Cons

    too much on your plate
    10% discount is not worth it for all the work you have to do
    random changes to your schedule

    Advice to Management

    Train your employees and show a little more appreciation
    Lead by example!!


  9. Helpful (1)

    Great Experience, Great People, Terrible Compensation

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accounting & Finance in Los Angeles, CA
    Current Employee - Accounting & Finance in Los Angeles, CA

    I have been working at Forever 21 full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The people are great overall at Forever 21 Corporate and it's a fast-pace and young atmosphere. The work is challenging and provides a lot of great opportunities and is generally a great place to build your career skills.

    Lunch is practically all you can eat for $3, There's a Starbucks downstairs, and we have a Boba truck that stops by every Tuesday and Thursday. Benefit's are decent. ($50 biweekly cost for medical/dental/vision & 4% match in your 401k if you contribution 5%)

    Cons

    Everyone agrees that compensation is below market, however I assume that also depends on your position and prior experience/payrate. Employees work long hours within Operations, Accounting, and Finance.

    Advice to Management

    Compensation needs to be much more competitive. This would help with the high turnover rate. It seems that high turnover is the main factor as to why so many procedures and system/business processes are under developed. A lot of knowledge is lost when employees are constantly quitting.


  10. Fun turned into stress

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Wesley Chapel, FL
    Former Employee - Sales Associate in Wesley Chapel, FL

    I worked at Forever 21 part-time (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Meet new people. Usually have good hours unless the store is not making enough money. Fun (at times). Good sales experience.

    Cons

    Don't get out at scheduled time. If you're a closer, expect to stay 2-3 hours later cleaning up. Painful on the body. People always call out. They'll try to overwork you. If your managers are not fun, working probably will not be fun.

    Advice to Management

    Gotta find a way to get out earlier.


  11. A Regular Paycheck

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Distribution Employee in East Los Angeles, CA
    Former Employee - Distribution Employee in East Los Angeles, CA

    I worked at Forever 21 full-time (More than a year)

    Pros

    I worked at the distribution center and it was good pay, lots of overtime.

    Cons

    Favoritism and a fishbowl mindset really made me fed up with the company.



Showing 2,006 of 2,010 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.