Forever 21 Reviews

Updated July 28, 2015
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2.5
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Recommend to a friend
Approve of CEO
Forever 21 Co-Founder and CEO Do Won "Don" Chang
Do Won "Don" Chang
839 Ratings

Pros
  • We work in a semi-fast paced environment in which we must be alert at all times in order to observe stealing or assist a customer (in 95 reviews)

  • The company sells a wide variety of fashion forward products (in 52 reviews)

Cons
  • only 10% discount heavy workload (in 92 reviews)

  • Also the customer the company targets is vey unfriendly to sales associates (in 84 reviews)

More Pros and Cons

2,096 Employee Reviews

Sort: Popular Rating Date
  1. Helpful (2)

    Fun but also stressful

    Current Employee - Lead in Neptune Beach, FL
    Current Employee - Lead in Neptune Beach, FL

    I have been working at Forever 21 full-time (More than a year)

    Recommends
    Recommends

    Pros

    My coworkers are incredible. The customers can be amazing. The work is fun and easy.

    Cons

    Too much to do, not enough time/staff. Must have open availability even though I'm always scheduled to close.

    Advice to Management

    My title is in management. We haven't been our best as a team lately as half of us are new to the store/company.


  2. Helpful (1)

    Great Place to Start, Not Great to Stay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Aventura, FL
    Former Employee - Sales Associate in Aventura, FL

    I worked at Forever 21 part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Experience. Overall it was stressful but it gave me the experience that most companies ask for and my coworkers made it worthwhile.

    Cons

    Hours. We weren't allowed to work over 25 hours but I was always scheduled to work over 30 hours. Then I would get warnings for working those hours or calling out because I couldn't switch shifts with anyone to avoid going over those hours.

    Advice to Management

    More flexibility with employees needed.


  3. Assistant Store Manager

    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    Former Employee - Assistant Store Manager in New York, NY
    Former Employee - Assistant Store Manager in New York, NY

    I worked at Forever 21 (More than a year)

    Pros

    Quick opportunity for growth. In my time as a manager I helped to develop 3 associates into Assistant Managers in less than 2 years.

    Cons

    Lack of communication system does not allow for managers to reach entire staff so the outcome of work is not consistent. The hours are long and demanding.

    Advice to Management

    Contribute to a positive work environment by spending more time on the sales floor and allow for new ideas to be implemented that are for the great good of the store and company.


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  5. Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Forever 21

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    met a lot of awesome people

    Cons

    unorganized and long nights when closing.


  6. GREAT

    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Forever 21

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great employees, they are nice and polite and also the customers are always happy to come in.

    Cons

    Forever 21 is busy everyday throughout the week and weekend


  7. good first job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Los Angeles, CA
    Current Employee - Sales in Los Angeles, CA

    I have been working at Forever 21 (More than a year)

    Recommends
    Negative Outlook
    Disapproves of CEO
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    They pay a little above minimum wage and show you how to deal with all kinds of customers.

    Cons

    The cons- management and scheduling was very unorganized.

    Advice to Management

    Be more organized.


  8. Dont grt caught up

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Manager
    Former Employee - Retail Manager

    I worked at Forever 21 full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Company is stable and growing

    Cons

    Way too much pressure to produce results Payroll is a serious issue and hours are scarce Be prepared for long nights when closing


  9. Eh.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate/Cashier in Panama City Beach, FL
    Current Employee - Sales Associate/Cashier in Panama City Beach, FL

    I have been working at Forever 21 part-time (Less than a year)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    The people I work with are really nice; however, when it comes to managers, they weren't friendly at all.

    Cons

    You are expected too much for the pay. I was considered part-time, but I worked full-time hours. Sometimes I even got overtime.

    Advice to Management

    You suck. Quit expecting so much out of your employees when you're not willing to do anything yourself.


  10. ASM of Merchandising

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager of Merchandising in Los Angeles, CA
    Current Employee - Assistant Store Manager of Merchandising in Los Angeles, CA

    I have been working at Forever 21 (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Awesome people to work with, great job to release creative energy

    Cons

    long hours sometimes with nothing to gain in return


  11. Manager of Services and Training

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager of Services and Training
    Former Employee - Manager of Services and Training

    I worked at Forever 21

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Great Company, Fast Paced! Company tries there best to not overwork you. It is rare you do get a life with them.

    Cons

    Can be overwhelming sometimes due to launches, Customers can be crazy. Constant clean up due to customers ripping apart store!!



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