Forever 21 Reviews

Updated July 30, 2015
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2.5
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Forever 21 Co-Founder and CEO Do Won "Don" Chang
Do Won "Don" Chang
840 Ratings

Pros
  • We work in a semi-fast paced environment in which we must be alert at all times in order to observe stealing or assist a customer (in 95 reviews)

  • The company sells a wide variety of fashion forward products (in 52 reviews)

Cons
  • only 10% discount heavy workload (in 92 reviews)

  • Also the customer the company targets is vey unfriendly to sales associates (in 84 reviews)

More Pros and Cons

2,103 Employee Reviews

Sort: Popular Rating Date
  1. Visual merchandiser

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Visual Merchandiser in Miami, FL
    Former Employee - Visual Merchandiser in Miami, FL

    I worked at Forever 21 full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great people, loads of fun, but there is a dominance of teens and young adults, which can often translate to rudeness and unreliability. New clothes were released daily.

    Cons

    No benefits besides the 10% discount but definitely better than nothing at all. The managers can act childish or cliquish towards certain employees.

    Advice to Management

    There's nothing I can say that they'll realistically listen to. Show employees you care and hold them accountable for their jobs.


  2. Helpful (2)

    Fun but also stressful

    Current Employee - Lead in Neptune Beach, FL
    Current Employee - Lead in Neptune Beach, FL

    I have been working at Forever 21 full-time (More than a year)

    Recommends
    Recommends

    Pros

    My coworkers are incredible. The customers can be amazing. The work is fun and easy.

    Cons

    Too much to do, not enough time/staff. Must have open availability even though I'm always scheduled to close.

    Advice to Management

    My title is in management. We haven't been our best as a team lately as half of us are new to the store/company.


  3. Not terribly bad

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Co-Manager in Houston, TX
    Former Employee - Co-Manager in Houston, TX

    I worked at Forever 21 full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Getting to wear many hats, one day I would work visual, stock and then the sales floor. Training your employees in new areas of the business, prompting employees; i've know CO-manager that were prompted to district managers. Lots of opportunity for growth.

    Cons

    Better pay, more help from the District manager, not enough payroll hours to staff correctly during peek business hours. What finished recovering the store at 1 in the morning and then expected back at 8am. No work/life balance.


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  5. Helpful (1)

    Great Place to Start, Not Great to Stay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Aventura, FL
    Former Employee - Sales Associate in Aventura, FL

    I worked at Forever 21 part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Experience. Overall it was stressful but it gave me the experience that most companies ask for and my coworkers made it worthwhile.

    Cons

    Hours. We weren't allowed to work over 25 hours but I was always scheduled to work over 30 hours. Then I would get warnings for working those hours or calling out because I couldn't switch shifts with anyone to avoid going over those hours.

    Advice to Management

    More flexibility with employees needed.


  6. Fast paced!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Philadelphia, PA
    Former Employee - Sales Associate in Philadelphia, PA

    I worked at Forever 21 (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Friendly and stylish environment. Employees were welcoming and so was management.

    Cons

    Store seemed unorganized at times at busy hours and the scheduling was a pain.

    Advice to Management

    There should be more leadership training.


  7. Eh

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Forever 21

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Works well with your schedule Great for full time college students

    Cons

    The discount here is relatively low.


  8. Assistant Store Manager

    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    Former Employee - Assistant Store Manager in New York, NY
    Former Employee - Assistant Store Manager in New York, NY

    I worked at Forever 21 (More than a year)

    Pros

    Quick opportunity for growth. In my time as a manager I helped to develop 3 associates into Assistant Managers in less than 2 years.

    Cons

    Lack of communication system does not allow for managers to reach entire staff so the outcome of work is not consistent. The hours are long and demanding.

    Advice to Management

    Contribute to a positive work environment by spending more time on the sales floor and allow for new ideas to be implemented that are for the great good of the store and company.


  9. Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Forever 21

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    met a lot of awesome people

    Cons

    unorganized and long nights when closing.


  10. ASM of Merchandising

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager of Merchandising in Los Angeles, CA
    Current Employee - Assistant Store Manager of Merchandising in Los Angeles, CA

    I have been working at Forever 21 (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Awesome people to work with, great job to release creative energy

    Cons

    long hours sometimes with nothing to gain in return


  11. GREAT

    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Forever 21

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great employees, they are nice and polite and also the customers are always happy to come in.

    Cons

    Forever 21 is busy everyday throughout the week and weekend



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