Forever 21 Reviews

Updated October 18, 2014
Updated October 18, 2014
1,394 Reviews
2.4
1,394 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Forever 21 Co-Founder and CEO Do Won "Don" Chang
Do Won "Don" Chang
580 Ratings

Review Highlights

Pros
  • Its a very fast paced business so the store made money and so there was always hours (in 89 reviews)

  • You will learn a lot of competitive skills to take elsewhere (in 22 reviews)


Cons
  • 10% discount can be seen as a pro but it really doesn't do that much at the end of the day (in 87 reviews)

  • The employee discount was only 10% and sometimes customers get 10% off for an item being dirty (in 72 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Awesome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - XXI Sales Associate in Fort Worth, TX
    Former Employee - XXI Sales Associate in Fort Worth, TX

    I worked at Forever 21 part-time (less than an year)

    Pros

    the girls I worked with
    the customers
    the clothes!!!

    Cons

    some catty drama from time to time, but if you kept out of it, you were good

    Advice to ManagementAdvice

    don't be so hard on the sales associates sometimes!!! but other than that, keep up the good work!!

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Glendale, CA
    Current Employee - Sales Associate in Glendale, CA

    I have been working at Forever 21 part-time (less than an year)

    Pros

    Good staff and a lot of hours a week

    Cons

    Management is annoying
    A bunch of customers
    A lot of cleaning up and restocking

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Good for teenagers, not much else

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate/Cashier in Dallas, TX
    Former Employee - Sales Associate/Cashier in Dallas, TX

    I worked at Forever 21 part-time (less than an year)

    Pros

    Flexible scheduling if you are in school or have other jobs
    Access to clothes that come in every week
    Not difficult to do

    Cons

    Poor management and very obvious preferential treatment
    Forced to spend hours cleaning up if you work opening or closing shifts because managers don't make others have a clear room before leaving
    Low pay
    No discount

    Advice to ManagementAdvice

    Do better

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    I work in a calm area, where the busiest days are Fridays and Saturdays, but not tiresome enough.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate
    Current Employee - Retail Sales Associate

    I have been working at Forever 21 part-time (less than an year)

    Pros

    You are surrounded by nice people, and the music helps you to be always in good mood. We don't have the responsibility to attend a costumer personally, but we can help them once in a while.

    Cons

    As any other retail store, the pay sucks.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Fun, but frustrating.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Forever 21 full-time (more than an year)

    Pros

    Working in fast-fashion is a fun experience, especially if you have a love for clothes. The company provides probably the best benefits around, and there is a never a dull moment - every day has it's own set of challenges, but there is always a project or promotion that needs taken care of and set up.

    Cons

    Raises for management are only done once a year, and depending on when you received your last increase you may go a long while before receiving another raise - for example, if you received a promotion/pay increase in July you won't be eligible for raise this October - instead, you would have to wait until next October before getting another raise, at which point it will be prorated at around 130%. Sales associates, on the other hand, receive a raise on their yearly anniversary - even if they received a promotion to an elevated associate position at some point during that time.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  7.  

    Working here has been okay considering its my first retail job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Forever 21 part-time (less than an year)

    Pros

    They don't require any previous retail experience, mainly being because as a sales associate you don't do much direct selling with the customers. Your main job is to keep the store neat and organized and assist any customers that may need help. (however, trying to keep this particular store clean is an absolute joke)

    Cons

    They offer a VERY poor employee discount : only 10%. Honestly it just about covers any taxes that you'll have to pay so it does not amount to very much. I didn't receive much training either. On my very first day they LIGHTLY went over what i was going to need to do and then basically just left me on my own for the night. They said if I needed anything to come and find them but that was impossible. By my second work day they weren't even training me anymore they would do what they call a "wrap in" ( explain the sales goals for the day and whatever promos they had going on) told me what room i would be in and that was is.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Learning Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate/Cashier in The Woodlands, TX
    Former Employee - Sales Associate/Cashier in The Woodlands, TX

    I worked at Forever 21 part-time (more than 3 years)

    Pros

    Discounts, Sales on sale items, exchange policy.

    Cons

    late nights, a lot of cleaning up, rude customers.

    Advice to ManagementAdvice

    Talk to sales associates more, let them know exactly what they need to do so they won't feel lost.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  9.  

    really good first place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Gaithersburg, MD
    Former Employee - Sales Associate in Gaithersburg, MD

    I worked at Forever 21 part-time (less than an year)

    Pros

    great coworkers, good benefit and good pay

    Cons

    much more work than initially anticipated

  10.  

    Great experience!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Pittsburgh, PA
    Current Employee - Sales Associate in Pittsburgh, PA

    I have been working at Forever 21 part-time (less than an year)

    Pros

    Management are helpful and informative, co-workers were very nice, big store so we had lots of foot traffic and sales. love interacting with customers on register.

    Cons

    No requests off in December allowed, without speaking to a manager; physically demanding job - 8 hours on your feet. Dealing with rude customers who hate the return policy, or quality of the merchandise.

    Advice to ManagementAdvice

    Allow part-time employees to work over 25-30 hours a week

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Pretty good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate/Cashier in Hampton, VA
    Former Employee - Sales Associate/Cashier in Hampton, VA

    I worked at Forever 21 part-time (more than an year)

    Pros

    I worked at F21 in Hampton, VA You get to wear what you want but the dress code is pretty much like school. You also make a lot of friends here that nake working fun and take away some of the stress

    Cons

    It can be frustrating picking up after customers. Sometimes we would stay until midnight having to clean up. They mess things up and walk away after you just cleaned up. Some customers can be very rude. and if you miss too many days they cut your hours. and if you work minimum wage you have to work ALOT of hours just to get decent pay.

    Advice to ManagementAdvice

    We are people too, you can't expect us to work like machines and get the work done when you want it done.

    Recommends
    Neutral Outlook
    Approves of CEO

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