Forever 21 Reviews

Updated July 4, 2015
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2.5
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Forever 21 Co-Founder and CEO Do Won "Don" Chang
Do Won "Don" Chang
808 Ratings

Pros
  • We work in a semi-fast paced environment in which we must be alert at all times in order to observe stealing or assist a customer (in 95 reviews)

  • The company sells a wide variety of fashion forward products (in 52 reviews)

Cons
  • only 10% discount heavy workload (in 92 reviews)

  • Also the customer the company targets is vey unfriendly to sales associates (in 84 reviews)

More Pros and Cons

2,027 Employee Reviews

Sort: Popular Rating Date
  1. Great place to learn everything about retail.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Forever 21 part-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    I have heard a lot of negative reviews on here about Forever 21! I think it depends on your location though. My location is fantastic. Excellent managers, fun visuals and associates. There have been many pros working here, but I will share a few. This is just from my store though, every store will vary in experience.

    Associates are trained in everything. From the different sections of the sales floor, to the registers, to the fitting rooms. You get to work in every area and it teaches you a lot about retail.

    Flexible hours. Every day I have requested off, I have got off. The shifts can range usually from 4-8 hours as an associate. Forever 21 is a big company so associates can get up to 30 hours a week. I worked for a smaller company that couldn't even give associates more than 10 before F21.

    Cute clothes. You get dibs on anything in the back room before it is even on the sales floor.

    Room to advance. A lot of managers started out as associates and have worked their way up!

    Cons

    LOW DISCOUNT!! The discount of 10% is such a joke. I understand the clothes are cheap, but corporate needs to realize they would make more money if we received a 20% discount. 10% covers sales tax only!

    We are expected to talk to customers and put them first at my location. While this is not bad, the customers are usually rude and unfriendly to associates. The company needs to see the customer they target is not really interested in help, unless they initiate it.

    Advice to Management

    Read cons.


  2. working back stock and leading a team

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Stock Associate in Humble, TX
    Current Employee - Stock Associate in Humble, TX

    I have been working at Forever 21 part-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Fun, flexible schedule for school, creative and nice people

    Cons

    Different pay for different people, short breaks, and that's about it

    Advice to Management

    Better pay


  3. Dont Work Here

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier/Sales Associate in Humble, TX
    Current Employee - Cashier/Sales Associate in Humble, TX

    I have been working at Forever 21 part-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Because the one at DeerBrook Mall is so big i get Good Hours so it really depends on the location and how much business comes in. For the most part you can wear what you want. I wear what i want because not EVERYBODY will get in trouble. Its all about favoritism.

    Cons

    Worked here for a year and some change. Now looking for another job while still working here...ugh! The biggest con of all is CLOSING, OH lord jesus, WAY too cramed with junk. They literally put junk on top of junk and that's their way of making something "clean". Never enough people on the floor so you stay mad late...yeah, try 3am! And no they don't care if you have school the next day. Too bad. They only care about making their stupid a-- numbers then wanna rush you to hurry up and clean at night. Ha! Yeah if you're looking for a first job, don't go here and if you do decide to work here tell them you absolutley CANNOT close. Oh and btw make sure they stay on top of your schedule, they're idiots about sticking to something. They hire anybody to be mananger. Mines is a moron.

    Advice to Management

    Learn to be professional and care about employees. Nobody wants to be here past midinight!


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  5. Visual Assistant/Merchandiser

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Visual Technician in Chandler, AZ
    Former Employee - Visual Technician in Chandler, AZ

    I worked at Forever 21 part-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    One of the best companies to learn at; training is top-notch because the visuals have virtual omnipotence in their shops. Mannequins, fixturing, mapping, projections, etc.

    Cons

    Corporate is dreadful. You can be forced to be an assistant for over a year (making ~minimum) and be the 'owner' of several shops. Personally, my VCM was very rude as well. He no longer works at that location, so I do not know if that dynamic has changed.

    Advice to Management

    Learn your own handbook, and treat your employees like people. Threatening to fire someone for a medical emergency without a doctor's note is inhumane, plus your handbook gives them 3 days before it's necessary. Stop being habitually tardy. Stop promoting a culture where visuals don't ever take breaks.


  6. its cool

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Forever 21

    Pros

    you meet many great people

    Cons

    it can get very hetic


  7. sales asscoiate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX

    I worked at Forever 21 part-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    fun environment, flexible schedule for students

    Cons

    low pay, immature co-workers, upper management doesn't care to get work done


  8. cashier

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Mission Viejo, CA
    Former Employee - Cashier in Mission Viejo, CA

    I worked at Forever 21 part-time (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    I loved the clothes and the sales and the workers and everything else that is so so so so so so so so so so so so good three.

    Cons

    There are no cons, all my best friends in the whole wide world worked their and now we like to go watch cat musicals.

    Advice to Management

    Allow cats to come on premisis. Provide litter boxes and make all employees where cat ears as well as cat tails and have pictures of cats everywhere


  9. Cashier/Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier/Sales Associate in Miami Beach, FL
    Former Employee - Cashier/Sales Associate in Miami Beach, FL

    I worked at Forever 21 part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Updated on the latest fashion trends.

    Cons

    Closing shifts are the worst. Store closes at 10 or 11pm, ended up leaving the store at 2-3am.

    Advice to Management

    Hire more people that way people can actually leave on time.


  10. Fun but few hours

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate
    Current Employee - Retail Sales Associate

    I have been working at Forever 21 part-time (Less than a year)

    Pros

    A great staff and managers that make for a lively workspace.

    Cons

    Part-time workers can only getup to 25 hours, I barely get half of this.


  11. accessory manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Beavercreek, OH
    Former Employee - Anonymous Employee in Beavercreek, OH

    I worked at Forever 21

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Fun environment and got to shop all day. Was able to make beautifully merchandised stores

    Cons

    Very low support hours to do tasking

    Advice to Management

    Allow more payroll to support staff



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