Forever 21

www.forever21.com

Forever 21 Reviews

Updated January 30, 2015
Updated January 30, 2015
1,607 Reviews
2.5
1,607 Reviews
Rating Trends

Recommend to a friend
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Forever 21 Co-Founder and CEO Do Won "Don" Chang
Do Won "Don" Chang
661 Ratings

Review Highlights

Pros
  • Its a very fast paced business so the store made money and so there was always hours (in 95 reviews)

  • The company is very fashion forward, and prices are very affordable (in 52 reviews)


Cons
  • 10% discount can be seen as a pro but it really doesn't do that much at the end of the day (in 92 reviews)

  • Also the customer the company targets is vey unfriendly to sales associates (in 84 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Traumatic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Co Store Manager in San Diego, CA
    Former Employee - Co Store Manager in San Diego, CA

    I worked at Forever 21

    Pros

    There's always work to do so you stay busy

    Cons

    Everyone is overworked, underpaid, and everything is unorganized, especially the communications between corporate and upper management which of course trickles down

    Advice to ManagementAdvice

    Look elsewhere

    Doesn't Recommend
    Disapproves of CEO
  2.  

    All Downhill!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in New York, NY
    Former Employee - Sales Associate in New York, NY

    I worked at Forever 21 part-time (less than a year)

    Pros

    Friendly Co-Workers
    Fast-Paced, so not much downtime (Might be a con if your not up for that)
    10% off

    Cons

    Rude Management (no respect)
    When I started I was getting ~35 hours a week and making a good amount of money, slowly started to decrease, everyone is now down to about 1-2 days a week (5-10 hours a week).
    Would only allow us 1 request-off day every two months.
    When I was hired, they told me it was a great place to advance in the field of retail, but not a single person i knew that worked there got their wage increased at all, and they never promoted from within. They brought managers in from other stores and we had to teach those managers about how our store runs!
    Would put the schedule up on Saturdays, so I would have one days notice on my schedule for the week, but would make me request a day off two weeks in advance so they had enough notice.
    Management would use write-ups as threats at least 3 times a day.
    Management would speak down to employees.
    Complications with Payroll more than once.
    HIGHLY stressful.
    Only 10% off... Really F21?
    Never knew what time I would get out. For a 3-10 shift, I could leave anywhere from 10 to 2am, with no notice.
    Mostly closing shifts.
    Rude customers.
    Developed system of "On-Call" shifts without telling the employees so I would have to wait around all day to see if I could even work that day.
    Dust bunnies everywhere, I always left work with itchy eyes and a sore throat from the dust.
    Hated that place. Glad I'm gone.

    Advice to ManagementAdvice

    1. Speak to your employees with RESPECT. Then, maybe the employees wouldn't take their frustration out on the job and the customers would have a better time shopping. I spent more time cleaning clothing angrily, because our "Touch-Bases" consisted of threats, than helping customers. Think, who is the main demographic of your employees? College girls. We don't like being treated without respect and are going to give attitude about it. Treat us nicely, teach us what to do and what not to do, and if we have a smile on our faces while we work, then the customers will feed off of that energy.

    2. Maybe hire certain people for on call, and have regulars with the same shifts every week. There would be less call-outs if regulars had the same days/hours each week.

    3. Allow us to have more requested off days. We have lives too. We are going to call out if you don't let us have that day to do what we need to do. If I'm giving you the proper notice, you can definitely find coverage!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    NEW STORE OPENING HIRE. (Dufferin Mall)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Toronto, ON (Canada)
    Current Employee - Sales Associate in Toronto, ON (Canada)

    I have been working at Forever 21 part-time (less than a year)

    Pros

    - Nothing, therefore ill take this space to do negatives:
     - Hired 300 people for opening : very small mall, 2 levels
     - Opening: labour that was unjust and unwarranted : assembly lines for 3 hours : passing down 30 pound boxes
     - Managers were beyond rude and informal : it was simply a "i'm paying you so shut up and do it"
     - One employee actually cried due to the pressure and work
     - Hired minors
     - Very unorganized
     (Continued on cons..)

    Cons

    - Unorganized, how? it tooyk us an hour to clock-in, systems never worked : fingerprint = useless
    - Sales Associates put in hours of hard labour ; what did managers do? Watch and talk? = no help whats so ever
    - After store opening:
    - There was more people working in the store than actual customers
    - Still took an 1-11/2 to clock-in and get our meeting for the day
    - Managers finally figured out that 300 people WAS TO MUCH! - therefore they started cutting down
    - I had one shift = 5hrs - 3 people working; store was busy and we couldnt handle the crowd ; naturally i complained about the understaffing; where the manager said: "welcome to the real world", REALLY?
    - No compassion
    - Gradually I got no shifts and I quit over the phone

    Advice to ManagementAdvice

    - I know its a Korean owned company; where people believe in labour laws being made to be broken; but the way you treat people in developed countries in ridiculous. I am a student at one of the top universities in the world; trying to find a part-time job for side expenses, i am not lower than you in anyway and i certainly dont deserve to be treated that way either. Save you sweat shop behaviour for china and korean based operations, this is Canada!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Worst job ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Forever 21

    Pros

    No pros. Bad atmosphere and worst retail job I've had.

    Cons

    Cliquey work place. Bad working hours. Unrealistic expectations from management

    Advice to ManagementAdvice

    Stop being so cliquey

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Forever 21

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - XXI Sales Associate in Etobicoke, ON (Canada)
    Former Employee - XXI Sales Associate in Etobicoke, ON (Canada)

    I worked at Forever 21 part-time (less than a year)

    Pros

    the only thing I would say is the 10% Discount... which isnt much either
    The Job is easy to get especially if its a new store opening.
    promotions are happening all the time.
    friendly employees

    Cons

    Bad management
    promotion of unqualified sales associates to management
    hiring because you are a certain nationality.

    Advice to ManagementAdvice

    we all make the store work!
    treating sales associates as if they don't make the store work is not fair.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Worst Retail Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Head Cashier in Trumbull, CT
    Former Employee - Head Cashier in Trumbull, CT

    I worked at Forever 21

    Pros

    literally nothing good about working here

    Cons

    had us working off the clock after hours in order to get store clean. Management would forget who was working what shifts.

    Advice to ManagementAdvice

    Pay attention and communicate.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Very stressful job and never appreciated for hard work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Visual Merchandising Manager in Gilbert, AZ
    Current Employee - Visual Merchandising Manager in Gilbert, AZ

    I have been working at Forever 21 full-time (more than a year)

    Pros

    Co workers were fun to work with

    Cons

    Discount 10%, full time employees dont get PTO after 6months, unorganized company

    Doesn't Recommend
    Negative Outlook
  9.  

    Visual merchandiser

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Visual Merchandiser in Orlando, FL
    Current Employee - Visual Merchandiser in Orlando, FL

    I have been working at Forever 21

    Pros

    Creative merchandising, great styles, enjoyable job

    Cons

    Management doesn't take your job serious

    Advice to ManagementAdvice

    Try to put yourself in other people's shoes

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    they do not care about their employees AT ALL, main focus money money money. No regard for their employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate/Cashier in Arcadia, CA
    Former Employee - Sales Associate/Cashier in Arcadia, CA

    I worked at Forever 21 full-time (more than a year)

    Pros

    They hire anyone. Work is ridiculously easy. Seriously anyone can work here. If your desperate for a job and money then work here.

    Cons

    You only get a raise once a year. They keep you late hours (don't expect to go home before 1am) unless you nag to your managers don't expect to grow in the company. I was there for a year and a half before I got promoted to cashier. And I literally had to bug EVERYDAY about getting trained. They play favorites. Don't expect to get a manager or asm manager position unless your a favorite. Oh and they DONT PAY YOU FOR OVERTIME. They always forget to give you your tens. And they do not care about employees what so ever. All they care about is making the target and LY for the day. The job focuses on money and that's it.

    Advice to ManagementAdvice

    Appreciate your employees work and willingness to stay late to get the job done. I don't know how many times I've worked over time and never got a thank you or let alone got PAID over time.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Worst company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager in Buffalo, NY
    Former Employee - Assistant Manager in Buffalo, NY

    I worked at Forever 21

    Pros

    I was hired at forever 21 as an assistant manager for only $14.50 per hour and left after 4 days. No training what so ever, they put me on register for 3 days on the row. Managers leave the store without telling anybody for cigarette brakes every hour. Non of the managers touch base with the associates so they don't care.

    Cons

    No communication at all and make the employees feel left out.

    Advice to ManagementAdvice

    Need to work on training and changing management.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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