Forrester Research

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Forrester Research Reviews in Cambridge, MA

Updated September 10, 2014
Updated September 10, 2014
267 Reviews
3.7
267 Reviews
Rating Trends

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Forrester Research Chairman, President, and CEO George F. Colony
George F. Colony
206 Ratings

Review Highlights

Pros
  • The work-life balance at Forrester is really refreshing and strongly encouraged (in 31 reviews)

  • Really smart people and has a great place in the market (in 42 reviews)


Cons
  • Pay is on the lower side, but work/life balance and culture make up for it (in 12 reviews)

  • There is a hesitence to speak the truth to senior management (in 15 reviews)

More Highlights

121 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Development Specialist  in  Cambridge, MA
    Current Employee - Sales Development Specialist in Cambridge, MA

    I have been working at Forrester Research full-time for more than 3 years

    Pros

    Good work Environment - they are currently going through a transition phase but have recognized that there needs to be more 'fun activities' etc to keep employees happy.
    Lots of smart people - sales is sales, but the organization as a whole has lots of smart, personable people!
    Great Benefits.
    Changing roles / jobs within Forrester can be a bit of a process but they value internal employees and like to hire from within.

    Cons

    Lots of change going on right now, not always a bad thing in general however, in sales it seems hard to setup a territory and work it.
    Pay structure could be more competitive.

    Advice to ManagementAdvice

    I've always liked my management and they seem to be going in the right direction... though like any organization, there are so real thick headed people.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    My Last Job - A Lifestyle Choice

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Account Manager  in  Cambridge, MA
    Current Employee - Senior Account Manager in Cambridge, MA

    I have been working at Forrester Research full-time for less than a year

    Pros

    Smart people, mostly happy customers, interesting work, great culture, family friendly

    Cons

    Overly complicated compensation plan, total compensation towards low end of industry

    Recommends
    Neutral Outlook
    Approves of CEO
  3. 3 people found this helpful  

    This company is going down hill

    Current Employee - Account Director  in  Cambridge, MA
    Current Employee - Account Director in Cambridge, MA

    I have been working at Forrester Research full-time for more than 5 years

    Pros

    Good work life balance. The hours aren't long and there is flexibility with the job and fun perks and activities for employees like beers every quarter to celebrate new hires, company and team outtings. The people are also great - smart, fun and cool.

    Cons

    The morale is at an all time low right now for sales and the research community. THis company likes to constantly change and creates major issues. The analysts are over worked, the sales department has a unachieveable sales goals and a horrible new comp plan that is paying less than half it did the year before. The attrition is at an all time high.

    Advice to ManagementAdvice

    Attrition will continue unless you fix the sales plan and comp plan. Management gets paid more if the cost of sales is lower but guess what when you lower salaries and bonuses - sales people leave and the new ones you hirer are of lesser caliber. You can get the company to grow by investing in your products not by tweaking the sales comp plan so it's impossible to make money.

    Recommends
    Negative Outlook
    Disapproves of CEO
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  5. 3 people found this helpful  

    Heeding Its Own Advice

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Executive  in  Cambridge, MA
    Current Employee - Sales Executive in Cambridge, MA

    I have been working at Forrester Research full-time for less than a year

    Pros

    Forrester is transforming itself to show the same best practices that it advises clients to adopt. This means new people, systems upgrades, realignment of some offerings, etc. Senior executives actually turned to Forrester analysts to advise them on some of these changes.

    Cons

    It's hard to grow and change at the same time. Management has revised its original expectations while remaining bullish on the company's future. In the meantime, it's a little like swimming across a river after a heavy rain.

    Advice to ManagementAdvice

    Do exactly what you're doing, and be patient. Focus on repeatable processes and on collaboration. You can achieve operational excellence while still being a people-oriented company.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Great place to work - pay could be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Research Associate  in  Cambridge, MA
    Current Employee - Research Associate in Cambridge, MA

    I have been working at Forrester Research full-time for more than a year

    Pros

    Great benefits, flexible work hours - good work/life balance, a very supportive team, and a warm culture. More vacation/time off than anyone else I know, plus I get to leave at a reasonable hour or work from home occasionally.

    Cons

    Lots of change happening quickly with a relentless attitude from management that this is for the best, and we must happily embrace it or be left behind

    Advice to ManagementAdvice

    Be more transparent!

    Recommends
    Negative Outlook
    Approves of CEO
  7. 2 people found this helpful  

    Low paying entry level positions, good for experience, good opportunity for growth within the company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Research Associate  in  Cambridge, MA
    Former Employee - Research Associate in Cambridge, MA

    I worked at Forrester Research full-time for more than a year

    Pros

    Interesting projects, talented and driven people, motivated ambitious culture, high performance and attention to detail.

    Cons

    Compensation plans and benefits could be improved

    Recommends
    Neutral Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Working with Great People, lack of appreciation of non-sales people frustrating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Cambridge, MA
    Current Employee - Anonymous Employee in Cambridge, MA

    I have been working at Forrester Research full-time for less than a year

    Pros

    +Awesome colleagues
    +Fun work environment (gym, foosball tables, ping pong tables, young workers, etc)
    +Very forward-thinking, tech-savvy
    +Good benefits (15 days vacation, 10 personal/sick days)

    Cons

    -Low Salaries to start
    -High turnover
    -Confusing policy/matrix and executive decisions
    -Some entitlement attitudes among staff

    Advice to ManagementAdvice

    Actually listen to the concerns of staffers and make other offices feel included. Common thought is that everything revolves around Cambridge and no one cares about other offices.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Forrester is a great company but has lacked in leadership the past few years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Cambridge, MA
    Current Employee - Anonymous Employee in Cambridge, MA

    I have been working at Forrester Research full-time for more than 5 years

    Pros

    People, employee activities/events, employee training

    Cons

    Salary, location (HQ), growth opportunities

    Advice to ManagementAdvice

    Start listening to what the employees have to say

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 3 people found this helpful  

    Great company overall; poor pay and advancement opportunities for entry level positions in research

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst  in  Cambridge, MA
    Current Employee - Analyst in Cambridge, MA

    I have been working at Forrester Research full-time for more than 3 years

    Pros

    * Strong reputation and influence for a relatively small company
    * Work with a lot of smart people
    * Interesting, varied work in research
    * Young average age
    * Work hours and location flexibility as long as you get your work done (Although this varies by team and by position)

    Cons

    * Very low salary for entry level research positions.
    * Lack of vertical advancement opportunities for entry level research positions.
    * Related to the point above, Forrester's expects a lot of its analysts, who produce research and deliver consulting (a differentiator for Forrester, compared to other research firms where there is more specialization). Analysts' heavy workloads demand a high level of productivity and regularly working after hours. Some analysts thrive, others flounder. This business model, which puts such a strain on the efforts of a few is difficult to scale.
    * Related to the point above, there is a lack of trust in upper management lately due to frequent changes to the organizational structure and product offering to support perceived unrealistic growth targets.

    Advice to ManagementAdvice

    Raising the salaries of entry level research employees would create a lot of goodwill and reduce turnover without hurting the books.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Smart, driven people, but too much middle management complexity and too much asked of analysts

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Principal Analyst  in  Cambridge, MA
    Former Employee - Principal Analyst in Cambridge, MA

    I worked at Forrester Research full-time for more than 5 years

    Pros

    Smart colleagues
    Fun, open culture
    Diverse workforce

    Cons

    Too much travel
    Goals haven't evolved to match the business
    Company figures out ways to give you more work without increase of pay

    Advice to ManagementAdvice

    Take the company private. The only way to grow is more salespeople and the only way to cut costs is pay analysts less. At some point, that model breaks.

    Recommends
    Neutral Outlook
    Disapproves of CEO

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