Forrester Research

www.forrester.com

Forrester Research Reviews

Updated January 27, 2015
Updated January 27, 2015
277 Reviews
3.5
277 Reviews
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Forrester Research Chairman, President, and CEO George F. Colony
George F. Colony
208 Ratings

Review Highlights

Pros
  • The work-life balance at Forrester is really refreshing and strongly encouraged (in 37 reviews)

  • Working with extremely smart people and very flexible work environment (in 44 reviews)


Cons
  • Pay is on the lower side, but work/life balance and culture make up for it (in 12 reviews)

  • The communication of this back to senior management doesn't seem to be happening effectively (in 18 reviews)

More Highlights

Employee Reviews

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  1. 5 people found this helpful  

    Management skills or lack there of!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Forrester Research full-time (more than a year)

    Pros

    With the inclusion of consultants to take the place of advisors who write the research things are at least in the right direction.

    Cons

    Management is all over the board in terms of strategy and the Human Resources department is useless and can't be trusted. BEWARE. Consistent change of direction makes it difficult especially for the customer facing employees

    Advice to ManagementAdvice

    Stop drinking the Kool-Aid and train your managers to be good managers that understand that the on-boarding experience and on-going communications for best interest of the employees is their a major focus or the revolving door will continue. Boomerangs come back only when they see positive change.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Lagged competitors for years, now stuck its' own echo chamber

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst in Billings, MO
    Current Employee - Analyst in Billings, MO

    I have been working at Forrester Research full-time (more than 5 years)

    Pros

    Analysts are easy for clients to work with and will bypass management barriers where they can.
    Some of the most decent people to work with, including senior leadership. They care about their people.
    Disciplined in how they manage money and they have lots of cash
    Front line managers say what leaders want to hear, but behind the scenes will try to give what clients need.
    Some great research on consumer side.

    Cons

    Very inside/out oriented. CEO and leaders know what's best for clients.
    Slow to realize something's not working. For years, internal structure hurt collaboration and confused clients. Only now is it dying, slowly.
    Deep cynicism among research directors, analysts and salespeople around 1984 like speech requirements. Clients are quietly told "when you read this, don't worry, it really means this"
    Amping up the provocative and what sounds cool over solving problems could erode a long term advantage we had.
    Compliant leadership team. Those who really disagree with CEO, lose influence or leave.

    Advice to ManagementAdvice

    CEO needs to find out what's really going on. Given current tone, it'd have to be anonymous.
    Stop doing things that are obviously silly.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Worst sales environment ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Executive in Cambridge, MA
    Current Employee - Sales Executive in Cambridge, MA

    I have been working at Forrester Research full-time (more than 5 years)

    Pros

    Very interesting work. Great opportunity to learn about technology and marketing trends.

    Cons

    While changing environment can be exciting, Forrester changes for change sake. We have a bunch on middle managers that have been able to stop growth of the company for five year. Yet, they are still in their positions.

    Advice to ManagementAdvice

    Clean out middle management especially if they have been there for more than five years. Company "guys and woman" have failed this company for too long.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5. 3 people found this helpful  

    This company is going down hill

    Current Employee - Account Director in Cambridge, MA
    Current Employee - Account Director in Cambridge, MA

    I have been working at Forrester Research full-time (more than 5 years)

    Pros

    Good work life balance. The hours aren't long and there is flexibility with the job and fun perks and activities for employees like beers every quarter to celebrate new hires, company and team outtings. The people are also great - smart, fun and cool.

    Cons

    The morale is at an all time low right now for sales and the research community. THis company likes to constantly change and creates major issues. The analysts are over worked, the sales department has a unachieveable sales goals and a horrible new comp plan that is paying less than half it did the year before. The attrition is at an all time high.

    Advice to ManagementAdvice

    Attrition will continue unless you fix the sales plan and comp plan. Management gets paid more if the cost of sales is lower but guess what when you lower salaries and bonuses - sales people leave and the new ones you hirer are of lesser caliber. You can get the company to grow by investing in your products not by tweaking the sales comp plan so it's impossible to make money.

    Recommends
    Negative Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    Analyst, Arsehole and Arrogance all starts with an "A"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Forrester Research

    Pros

    A good knowledge hub to expand your own skills. Good reputation

    Cons

    Analysts are living on another planet of GODS.
    Management in London office is an inner circle of incompetent mobber and idiots, who protect themselves towards talents to simply "mobb away" good people.

    Doesn't Recommend
    No opinion of CEO
  7. 1 person found this helpful  

    Big-brand analyst firm overschedules, overloads, distracts, and disrespects talented analysts to point of exhaustion

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Senior Analyst
    Former Employee - Senior Analyst

    I worked at Forrester Research

    Pros

    The best reason for an industry analyst to work at Forrester Research is that it ramps up your visibility, brand, credibility, and connections in the industry, which is an asset you can definitely monetize through a range of opportunities elsewhere after you leave Forrester. Also, the pay is fine.

    Cons

    The chief downsides of working at Forrester Research are that it seems to be engineered to burn analysts out through continual overscheduling, overloading, distraction, marginalization, and disrespect. The management culture is dominated by a Cambridge-based clique of people who've been there forever, concoct lame company-wide themes, reorganize the place continually, focus more on sales numbers than the actual quality of published research, fail to recognize great work, promote themselves as analysts when they don't actualy do the research themselves, tend not to read the actual reports that their actual analysts publish, look down on research areas that may not be their personal favorites, skew opportunities (speaking, books, consulting, etc.) to their pet analysts, understaff the analyst teams severely, fail to respect the significant brand recognition that many analysts have gained in their respective areas, deny analysts the latitude and autonomy to define their research agendas as they see fit, and treat experienced analysts like they were lackeys.

    Advice to ManagementAdvice

    Leave the company. Recruit managers who actually respect analysts and focus on providing an environment that is conducive to analysts doing their best work and advancing their career at Forrester, rather than having to leave to regain their sanity and self-respect.

    Doesn't Recommend
    Disapproves of CEO
  8.  

    Recent grads - Not a good place to continue your career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Cambridge, MA
    Former Employee - Anonymous Employee in Cambridge, MA

    I worked at Forrester Research

    Pros

    - Interesting work if you're a go-getter. Forrester is NOT a meritocracy and corporate rules incent treating everyone the same so you have to put in a lot of energy to develop yourself.
    - Very good internal and external relationships. Like work caliber, there are quite a few amazing people here will realize we're all on this sinking ship together and they were great resources that I'm proud to call friends now that I've moved on.

    Cons

    It all trickles down from sr. management.

    - Lumbering bureaucracy that has resulted in restrictive development, a sorry excuse for an old boy's clubs (strange departures and favoritism), and laughable employee treatment/morale

    - Blundering decisions - sweeping changes without visible metrics, testing, or controls

    - Questionable research quality; there are gems but some of the things that get published are

    - Insulting compensation/incentive structure. You're not impoverished but you will receive much more at competitors/similar positions.

    Advice to ManagementAdvice

    Learn how to run a company - hire MBB or force GFC to sell his shares so a PE can purchase and turn it around

    Best of luck!

    Doesn't Recommend
    Disapproves of CEO
  9. 2 people found this helpful  

    Incompetent management, underpaid employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Forrester Research

    Pros

    -Young, ambitious employees
    -Smart people, especially on the research side
    -Good exposure to various tech vendors
    -Intellectually stimulating environment

    Cons

    -Terrible location (Alewife, have to walk on an unsafe and unpaved path to get to work)
    -Management tries to run
    -Grossly underpaid compared to competitors
    -Career advancement is difficult, and even if you do move up the compensation increase is laughable.
    -Very few women and minorities in charge- definitely an "old boy's" club mentality
    -All the perks go to sales yet the analysts are grossly overworked and underpaid.

    Advice to ManagementAdvice

    -Pay your employees more comparable salaries! The only way to increase your salary is to leave and then come back-something everyone at Forrester knows- and that needs to be changed.
    -Replace inefficient middle managers
    -Fix the matrix- employees will only last so long with no bonus.
    -Too many rules that lock down employees - no room for creativity or innovation because upper and middle management are too bogged down in inefficient processes.

    Doesn't Recommend
    Disapproves of CEO
  10. 2 people found this helpful  

    Corporate Misery

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Forrester Research

    Pros

    -Looks good on your resume
    -OK benefits package
    -Corporate events
    -Orientation at company headquarters (for global and U.S. based employees)
    -The CEO will shake your hand at the new hire orientation
    -Forrester will make you appreciate your next job

    Cons

    -Low salary
    -Hard work not rewarded
    -Keep increasing targets and goals every quarter
    -Working overtime implied but not properly compensated
    -Matrix oriented
    -Slave Driver
    -High turnover
    -PTO generous on paper but highly discouraged
    -Value Boy Scout mentality
    -Totalitarian structure
    -Very little freedom to interact with other departments and teams (need manager's approval for everything)
    -Promotions based on favoritism
    -Bonus determination very subjective
    -No respect for employees regardless of experience & qualifications
    -Employees are not encouraged to support each other
    -Inefficient management
    -Poor technology

    Advice to ManagementAdvice

    Improvement areas:
    -show more respect towards clients and employees
    -invest more in company resources
    -replace inefficient middle management
    -be nice

    Doesn't Recommend
    Disapproves of CEO
  11. 2 people found this helpful  

    Employees are not necessarily empowered

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Forrester Research

    Pros

    -Smart people to work with
    -Enterprise-level clients to gain insights from
    -Can learn about what's up and coming in a given space

    Cons

    -Promotes like-minded thinking doesn't allow room for different opinions or ways of operating
    -Favoritism versus meritocracy -- and this drives promotions
    -Poor communication from management
    -Business units don't have similar incentives and are often at odds with each other
    -Not all analysts have real world experience
    -Pay not aligned with market

    Advice to ManagementAdvice

    More transparency across all coworkers; reward based on merit not who you like; provide better guidance to entering analysts and junior staff; actually empower your staff so definitely practice what you preach; allow for feedback across all levels within the organization instead of one managerial questionnaire a year.

    Doesn't Recommend
    Disapproves of CEO

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