Forrester Research Reviews

Updated March 24, 2015
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3.5
297 Reviews
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Forrester Research Chairman, President, and CEO George F. Colony
George F. Colony
220 Ratings

Pros
  • The work-life balance at Forrester is really refreshing and strongly encouraged (in 37 reviews)

  • Working with extremely smart people and very flexible work environment (in 44 reviews)

Cons
  • Pay is on the lower side, but work/life balance and culture make up for it (in 12 reviews)

  • The communication of this back to senior management doesn't seem to be happening effectively (in 18 reviews)

More Pros and Cons

Employee Reviews

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  1. Great place to work, smart people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Cambridge, MA
    Former Employee - Anonymous Employee in Cambridge, MA

    I worked at Forrester Research full-time (more than 8 years)

    Pros

    If you're smart, work hard, and ambitious Forrester is a great place to work. They reward great employees with new opportunities and responsibilities and it's easy to move from one role to another across the organization. Everyone who works there is very smart and very driven. The benefits are great.

    Cons

    Changes aren't well communicated to employees. Often one part of the organization has no idea what's going on in another part of the organization. After a certain point there are few opportunities for training or growth.

    Advice to ManagementAdvice

    Communicate regularly and widely. When trying to build a collaborative culture it's critical to communicate at all levels and across the organization.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. Great place to work, not perfect but what is?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President & Principal Analyst
    Current Employee - Vice President & Principal Analyst

    I have been working at Forrester Research

    Pros

    Get to work with the best clients that know, trust and love Forrester. Everyone is smart and the company fosters a very supportive culture. An amazing place to work. If you get a job offer, take it!

    Cons

    Everything revolves around an inner circle. There's quite a bit of an old boy/old girl network. It doesn't lead to truly leveraging all the assets that the company has available.

    Advice to ManagementAdvice

    Talk more to your employees, all of them not just your friends. Make manager - employee communications a priority at all levels. These are the people that are driving value to your clients every single day.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. 50/50

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Cambridge, MA
    Former Employee - Anonymous Employee in Cambridge, MA

    I worked at Forrester Research

    Pros

    intelligent coworkers, casual & friendly environment, flexible work schedule and hours, interesting content

    Cons

    below market pay for some really intelligent employees, research is often surface level "buzzy", some analysts act like primadonnas, poor career progression/clear roadmaps

    Advice to ManagementAdvice

    stop being bureaucratic

    Recommends
    Neutral Outlook
    Disapproves of CEO
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  5. 1 person found this helpful

    Good for the CV but lacking a focus on employee development

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Principal Level
    Current Employee - Principal Level

    I have been working at Forrester Research full-time (more than 5 years)

    Pros

    Looks good on the CV and some great colleagues. Percentage of loathsome and offensive people is relatively low (but like all companies there are a few). The brand is relatively well regarded which opens doors to the vendor community.

    Cons

    Management thinks it is really great when in reality, they are the core of the problems and lack of growth. To get on, it's all about how you fit into the "Cambridge Clique" - there is no real career progression for anyone other than juniors who are woefully underpaid. Over time, I managed to evolve my role, but ultimately management tend to try and keep you in a box rather than fast track your career.
    As regards the processes and practices of the firm - they are still firmly rooted in the past with abysmal internal systems. A real case of "cobblers children". Too often the "how things get done around here" is something you have to put up with.

    Advice to ManagementAdvice

    Stop preaching to employees and engage them - tell sell doesn't work. Stop spending money on buying your own shares back to puff up the the short term share price and focus on developing your business instead (gives better long term results and more sustainable).

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 2 people found this helpful

    Senseless HR policies and poor leadership will destroy the company's previous great people culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Analyst in San Francisco, CA
    Current Employee - Senior Analyst in San Francisco, CA

    I have been working at Forrester Research full-time (more than 5 years)

    Pros

    There are a lot of great people to collaborate with.

    Pros used to be great work-life balance because the company allowed analysts - who have to travel a lot - to work from home when not on the road. Unfortunately, the current leadership seems obsessed with changing this. But, if you can land an analyst job as a home worker, it has a great work life balance.

    There is now a policy where you can request to work from home no more than 1 day a week. (A significant reduction in home working for many).

    It's a great place for young people to gain experience.

    Cons

    Lots of travel and now that analysts also have to commute to work and lose productive time in commuting as well as traveling nights and weekends, the analyst job is really only great for young singles without a home life or people who already live near to one of the offices. (San Francisco, Dallas, DC, NYC or Cambridge in the USA). If the current "policy" is enforced, expect to see any analyst with a long commute to seriously look for work elsewhere. (It's one thing to take a job with a long commute knowing what you are getting into - it's another thing altogether when the policy is changed after you take a job based on working mostly from home and then they change the rules). 

    The "leadership" team below the executive level is young, inexperienced and hyper-focused on managing up - looking after themselves and not on empowering and inspiring the talent below. There appear to be constant political battles in leadership. 

    There is a culture of fear of speaking out. Leadership talks about supporting open collaboration but the ugly truth is that people are afraid of voicing any opinion that is not in line with leadership for fear of reprisals. 

    Advice to ManagementAdvice

    Learn what it means to inspire people to follow you.

    Forcing people to do anything is never good. Insisting people come into the office when they are already productive working from home is demoralizing and counter productive. Forrester used to put its employees first. This latest changes signal the opposite. The goal is laudable - to increase collaboration. But the assumption is you need an office to collaborate. It's so twentieth century thinking.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  7. Okay company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in New York, NY
    Current Employee - Sales in New York, NY

    I have been working at Forrester Research

    Pros

    Overall it's an okay company
    Working with smart people
    Peaceful environment
    work life balance

    Cons

    conservative
    package doesn't match performance
    little care for people outside of US
    Not a good place for career development

    Advice to ManagementAdvice

    Be aggressive, Forrester is a listed company, not a research institution

    Neutral Outlook
    Disapproves of CEO
  8. Awesome culture but growth limited

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Cambridge, MA
    Former Employee - Anonymous Employee in Cambridge, MA

    I worked at Forrester Research full-time (more than 3 years)

    Pros

    Company culture for sure; I'm still very much in touch with former co-workers who have become good friends.
    Work-life balance thanks to flexible schedules
    Gym on site is a nice perk (before/after work, during lunch, or anytime)
    Close to T less than 10 minute walk
    Casual dress code

    Cons

    Remote from city when considering Boston or MA traffic in general
    Pay is not the greatest
    Little room to move up if starting out entry to mid level since managers are fairly young and been there for a while (this is one of those double edged swords; young managers are cool and relatable, but reality is many times they are in the role you wish to pursue)

    Advice to ManagementAdvice

    Delegate more meaningful work to entry-junior level positions. This is a way for us to gain skills and experience to potentially move up or move on to develop our career.

    Recommends
    Positive Outlook
    Approves of CEO
  9. Events EMEA is NOT for ambitious people looking for growth!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Amsterdam (Netherlands)
    Former Employee - Anonymous Employee in Amsterdam (Netherlands)

    I worked at Forrester Research (less than a year)

    Pros

    Nothing difficult about the job. Pay is quite good for the amount of workload.

    Cons

    If you're ambitious and want to learn something then this is definitely a depressing atmosphere! The director has not updated her management approach since she was appointed as such almost a decade ago. Very old way in which to tackle challenges. Micro-management and poor people skills could also qualify.
    It was a bit of a mystery to me how this could slip past HQ's radar. The company prides itself in innovative research and new tendencies in business yet internally they cannot apply their own product!
    Quite poor intellectual environment.
    Very difficult to NO growth!!!
    Description with one word: Stagnant!

    Advice to ManagementAdvice

    Strengthen you internal branding. The Events EMEA department is a joke! You're charging good money for your forums and conferences, trying to sell a product you obviously do not believe in because you cannot integrate internally it into your own management and activities.
    Very outdated sales approach. Very outdated management.
    Interviews should be more difficult. Not much of a high intellectual environment!
    You stand for one thing in front of the customer but in reality you quite the opposite!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. They rip the sales team off in their commissions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in San Francisco, CA
    Current Employee - Sales in San Francisco, CA

    I have been working at Forrester Research full-time (less than a year)

    Pros

    Interesting job, good people, decent benefits (but getting worse)

    Cons

    They don't tell you this until AFTER you start working (unethical), but Forrester pays only HALF (50%) of the commissions that you EARN until you reach 85% of your annual quota. If you don't reach 85% you lose that other 50% of deals that YOU CLOSED forever (legal?). Less than 60% of their entire salesforce made their plan in 2014. Those who do make that threshold don't make it until December (which makes for a long dry year financially), which means they don't see that bigger paycheck (with the other 50% owed to them) until January which means Uncle Sam takes an even bigger chunk than usual since it is your first paycheck of the year (withheld until tax time 1.5 years away). Almost every single person in their 1st year at Forrester fail to make plan. Good luck making money here.

    Advice to ManagementAdvice

    STOP building your company off of the backs of the hardest salesforce around. Start paying market rates (especially in the SF Bay Area- you are not competitive)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  11. Senior Research Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Forrester Research full-time (more than a year)

    Pros

    Great work enviro, great people, interesting subject matter.

    Cons

    Issues with upper management, complacency.

    Recommends
    Negative Outlook
    No opinion of CEO

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