Forrester Research Reviews

Updated August 1, 2015
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  1. Helpful (2)

    Sr. Account Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Manager in Cambridge, MA
    Current Employee - Senior Account Manager in Cambridge, MA

    I have been working at Forrester Research full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Smart analysts and a great opportunity to work with senior level decision makers are Fortune 1000 companies. Despite all the recent pains still a strong culture which does set Forr apart from other companies.

    Cons

    HR is a weak link. As mentioned before they are biased towards management and don't understand how to maintain the great culture (leadership here needs to change). Same old people at the top riding out their careers (SVPs in sales and VPs in Research - nepotism). Sales comp plan would be OK IF quotas were reasonable and they paid at 100% from dollar one like most companies. Office location is bad for everyone and limits incoming talent.

    Advice to Management

    Get rid of roles, investment back in IT research and verticals (Garnder seems to be doing great for their shareholders with this approach), look at technology acquisitions to distrust the research space. Finally, give sales people reasonable quotas, we are in an up market so sales people expect to be making money! Pay more on consulting business!


  2. Helpful (3)

    Great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Forrester Research

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Forrester has a great culture! Great work/life balance

    Cons

    The commute can be challenging depending on where you live


  3. Helpful (11)

    Getting in your own way-perspective from a sales person

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Forrester Research full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    There is a great cultural foundation and working environment here. Other people have written about the location and amenities, which truly are nice. Most people here are young, energetic, and collaborative. Executives are approachable and willing to work with all employees if they reach out. The benefits are on par with what other organizations offer. The addition of the option for local employees to work from home 1 day a week was a nice addition. Work-life balance is great here for sales people. The Forrester brand is respected by clients and future employers and the research truly is objective.

    Cons

    If you are in sales, I hope you like waiting for your money. As another reviewer pointed out, you only get 50% of your commission payout until you hit 85% of your annual plan. Since the majority of the company's sales are in Q4, chances are you won't see 50% of the money you earned from January of 2015(or the first half of the year) until January of 2016!!! That's the reality of the current situation. Of course, this is assuming that you get to 85% of your seemingly unrealistic quota. If you are on the account management side, you are burdened with a 100% expected renewal rate(when the actual renewal rate is much lower) and a growth number of 30%+. What's that you say? One of Forrester's many research vision changes has eliminated coverage for a client you renewed at the beginning of the year or a new client that you just received from new business? Guess what, you're still responsible for renewing them and growing the relationship even though we are no longer writing about their technology or have an analyst that can deliver advisory around their market or help them market their product. Seems fair right? Please add quota relief for these situations. We're also reducing your territory size by 30%(giving you a smaller pool to sell to) and increasing your quota from last year by 11%. The three legged stool(quota, comp, territory) is now a one legged stool. You might as well flip the stool upside down and sit on that because that's how you're going to feel at the end of the year. On the career development side? There isn't much of that happening here with the current sales training organization. While these folks are truly nice and intelligent people, most of them have never carried a bag or trained people. These are not the senior people that should be in place to help improve your sales organization. You need to invest more in training and hiring experienced people to do the training. Having an online database of stale product training examples is not investing in your employees, it's checking the box. There should be optional monthly/quarterly classes offered by experienced sales professionals who are also experienced in training people. This will ultimately lead to better performance from sales reps and increased revenue.

    Advice to Management

    As other reviewers have commented, there is so much change continuously happening, it's hard to keep up. The majority of the changes that are taking place seem to be counterproductive to growing revenue, delivering better client value, and making the company a place where people want to work. Making changes simply aimed at short term revenue(reducing line items on a balance sheet) will never lead to long term success. Start by investing in your people FIRST, then your product, and growth and profits will ultimately follow. Forrester has a great foundation and a great reputation, but the right changes have still yet to be made for the future.

    Forrester Research Response

    Jun 23, 2015 – Program Specialist, Talent Acquisition

    I'm sorry your personal experience in the Sales organization has not been as rewarding. A record number of reps and managers are making plan and going to President's Club. But we can always do ... More


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  5. Helpful (1)

    Good company to start a career at

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Forrester Research

    Pros

    Amazing, smart People. Great place to start your career and gain experience.

    Cons

    compensation is average at best, management is old school

    Advice to Management

    Bring in some fresh talent from the outside.


  6. Company Review

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Forrester Research

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Solid company. Strong IP and good people.

    Cons

    Constantly changing strategy. Focus on younger employees in Sales.


  7. Helpful (3)

    Caught between a rock and a hard place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Forrester Research full-time

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Quality people at all levels of the organization. Support for work-life balance. An open environment, where communication flows up and down the chain of command. Considering the stasis in the product set, the sales force still demonstrates energy and belief.

    Cons

    Product offerings are stagnant, and because of low growth and costly distractions (e.g. massive salesforce.com initiative; culture of collaboration rollout), they are underfunded and will stay stagnant. Many in the analyst ranks complain about the frequency of change, and just want the good ‘ole days back (they're not coming back soon.) The underground is strong in this company.

    Advice to Management

    In research, return to an emphasis on ideas and frameworks. Enhance those ideas and frameworks with additional products. Limit the role strategy to the leadership boards business. Say 'no' more often. Don't let work-life balance cross over into a sense of apathy and entitlement.


  8. Helpful (2)

    Pay less than standard but expects more work.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Forrester Research

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Flexible hours . Great office location . Talented and energitic co - workers. Summer days , pool table etc. Work life balance .

    Cons

    A week HR, supports upper management. Gimmicks to attract talent. (Coffee machines, Pool table etc) Low pay. No room to grow.

    Advice to Management

    Review compensation.


  9. Helpful (5)

    Ground Hog Day

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cambridge, MA
    Former Employee - Anonymous Employee in Cambridge, MA

    I worked at Forrester Research full-time

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Smart, engaged people Excellent value add for clients Fun work environment

    Cons

    Constant change / same results: Every few years there was a huge shift in strategy that created a snowball effect of changes that often just disrupted the business but didn't improve the revenue line. There was rarely a realistic connection between strategy and what it would take to execute it. Muscle memory is strong at Forrester, and even though there has been a revolving door of executive team members coming and going, the results are always the same. Few breakthrough moments or real value add for the clients. Constantly fighting budget issues, which makes it hard for managers to run a business unit

    Advice to Management

    Not a criticism, just an observation. The workforce is a powerful engine that could drive the business, but needs leadership with true vision and the ability to harness that talent.


  10. Helpful (5)

    A culture that celebrates being different and driving innovation.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cambridge, MA
    Current Employee - Anonymous Employee in Cambridge, MA

    I have been working at Forrester Research (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    At Forrester, we're challenged to be constant learners, and think differently. I've learned a tremendous amount in my three years at Forrester, about myself and how to be better in my role.

    Cons

    There aren't more hours in the day, to contemplate all of the fresh thinking swimming around in my head.


  11. Great company with great people to work with

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Account Manager in Cambridge, MA
    Current Employee - Associate Account Manager in Cambridge, MA

    I have been working at Forrester Research

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexible work schedule, Smart people around you, good benefits

    Cons

    To many changes in one fiscal year



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